Business Profile

Event Ticket Sales

SeatGeek

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for SeatGeek's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,929 total complaints in the last 3 years.
647 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 1 ticket thru SeatGeek (the ONLY way to attend event) for ** *********** football game at *********** (Cowboys).Date purchased 12/11/2022 for game 12/17/2022. Order ***********. Upon purchase of ticket $22.79 I could not locate my online ticket. After researching the sites menus, I tried to locate a phone number which I could not. I did find on frequently asked questions that tickets may not appear until 24 hours prior (or 12/16) . I waited until 12/16 and "chat" with ********* who opened an expited ticket *******, She claimed the ticket was transfered. I advised I did not do it. I located on account that transfer went to *** Services (possibly assocated with where game was played?) Later the same day I chated with ********* and said game was next day. On 12/17 I wrote Email that still had no ticket. I went to game and purchases online another ticket before walking into the event. Today is 12/19 (2 days after event) and my expedited complaint still has not been answered per ********* and ********* to my email address they have.
Business Response
Date: 12/27/2022

Hello there,

I am following up regarding order *********** which is for 2022 UIL State Championships 5A DI, 6A DII, 6A DI that took place on 12/17/22.

After reviewing this order I am showing that the customer received the tickets then transferred them to another party. I have issued a $20 promo to the account as a courtesy as the customer is claiming they did not transfer the tickets, but the transfer was done from within the customers own SeatGeek account.

The tickets were delivered in accordance with out Buyer Guarantee, and a courtesy promo code has been issued. At this point SeatGeek considers this issue to be resolved.

if you have any other questions or concerns, please do not hesitate to reach out

Thanks,
CX at SeatGeek
Customer Answer
Date: 12/28/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I spoke to ******* from SeatGeek a few days ago, as I received an Email stating that ********* had sent me (2) emails recently which I had not responded to. They wanted me to accept a $20 promo code to which I told him I would deny. After researching, I found out that in my email inbox, spam folder, delted folder, I received neither of the emails that ******* stated that ********* sent. I have NEVER received a promo code either as company states I had. ******* asked if a credit back to my credit card for the amount of the ticket and service fees would be acceptable. I stated it would sincfe I have no intentions of ever using SeatGeek again, and a promotional code would never be used (as they probably would hope). I did not knowingly transfer any ticket, or want to transfer a ticket. If their site is not "user friendly" that is on them. I bought the ticket in good faith, and did attend the event after purchasing another ticket (as that was the ONLY way entry was granted). I have disputed the charge as well with the credit card company and will continue to be a voice of this negative experience to others. *********************

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************
Initial Complaint
Date:12/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tickets for my grandsons birthday on December 4th starting thru ticketmaster and because of the seats we chose was switched to seat geek at checkout. From Dec 4th thru to today the 17th I have been communicating with them to get our tickets to the game. Endless online communication and downloading 4 different platforms they said they were using. We never received the tickets. Dissatisfied that today was my grandsons birthday gift and nearly $400 we are out. I did everything they asked me to and we didn't receive the tickets. I would like to at least get some of money back.
Business Response
Date: 12/27/2022
Hi *******,

One of our customer service agents has reached out to you regarding your inquiry. When you have a chance, please respond to the email sent from ***************. We look forward to working towards a resolution.

Best Wishes,
CX at SeatGeek
Initial Complaint
Date:12/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec. 17, 2022 I made wanted to purchase tickets to the ******************* games for the same day using the seatgeek app. I selected seats in section 201 row 5. When I attempted to purchase the tickets a message appeared stated those tickets were no longer available. I then selected new seats in section 216 row 2. I was able to purchase the seats. When I went to view the tickets, both sets of tickets was in my account and money was withdrawn from my account for both sets of tickets. I contacted customer service via live chat to help resolve the issue. I was asked what seats I wanted to keep. The row 2 seats and that I would be contacted via email, that the issue would be escalated. I was contacted at the end of the Cavaliers game via email stating that I could not get a refund.
Business Response
Date: 12/27/2022

Hello there,

We have reviewed both purchases that the customer made for the Dallas Mavericks at ******************* game on 12/17/22, and we are showing that the customer made a purchase received a confirmation email then went in and purchased another set of tickets. We are not seeing any error on the SeatGeek side, and as all tickets were delivered into the customers account in accordance with our buyer guarantee SeatGeek considers this issue resolved.

If you have any further questions or concerns please do not hesitate to reach out!

Best wishes,
CX at SeatGeek
Customer Answer
Date: 12/28/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
As previously stated, the app indicted that purchase did not go through because the tickets were no longer available. So I purchase the second set of tickets. I did not receive the notification of the first set of tickets were purchased until after the second set was purchased. I informed the customer service agent that I did not take a screen shot of the notification about the tickets not being available because I look for other tickets to puchase. If I was aware of the purchase of the first set of tickets then there would have been no need to purchase second set and to call for assistance.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************

Business Response
Date: 04/12/2023
Hi ********,

The confirmation email was sent immediately after the first set of tickets was purchased, and before the second set was ordered, so we would not be able to refund here.

As far as our all sales final policy, that is in relation to returning the tickets for a refund, not for reselling tickets.

We consider this matter resolved. If you have any further questions, please reach out to us at ****************************** We will be glad to assist.

Best Wishes,
CX at SeatGeek
Customer Answer
Date: 04/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
SeatGeek insists that I received the email notification prior to purchasing another set of ticketsfor the same game. I notified the company immediately of the incident and i was told that attempts to resolve issue to be made that same day. I was notified at after the end of the game that there is resolution All I'm asking for is my money back. I think it's unfair that the company holds a monopoly on these tickets and I will lose out because there are no other options for basketball tickets. So SeatGeek can make these final statements without reprisal because there is no competitor for tickets.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************
Initial Complaint
Date:12/19/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last night, I was pricing tickets out as Christmas present idea for my two little boys. I was checking into payment plan options through "Affirm" to see what the interest rate and monthly payments would be and I mistakenly purchased tickets to a Blazer game. I panicked and within minutes hit the "return tickets" button on the SeatGeek website and thought "whew! That was close".. I went back to SeatGeek website to check today and see that they issued me a CREDIT for $427, which was the value of the 5 tickets I was pricing. I panicked again and began trying to find a phone number or anyway to contact the company. I called my bank and also reached out to "Affirm" where the payments were set up. Affirm let me know that they would happily help me but the only way they could release me from this "loan" was if SeatGeek issued permission for a refund... I couldn't figure out anyway to get ahold of Seatgeek, they make it intentionally difficult. The kind woman at my bank finally suggested that maybe I could reply to the confirmation email from SeatGeek. I let them know the situation and that I could not afford this cost as a single mother. I begged. They responded to let me know that they will not refund me, even though it hasn't even been 24hours since the purchase and I cancelled the tickets within MOMENTS of realizing my mistake. I am now completely screwed. I'm already so over burdened as a single mom especially at Christmas and now I literally have $427 I owe them for nothing. I will never be able to use the credit and I need that money for necessities for myself and the boys. I wish I had never even ****** searched Blazer tickets as they were one of the first sites that popped and now this is a legitimate hardship for my boys and I. They could just so easily make this right and they just want the money more than to do the right and ethical thing.
Business Response
Date: 12/27/2022
Hello,

Thank you for your inquiry.

I do see on 12/22 the refund for order *********** was processed to reflect the Affirm loan. This should take 3-5 business days for Affirm to reflect this refund.

Thank you,

SeatGeek CX
Customer Answer
Date: 12/28/2022
Better Business Bureau:
After many failed attempts, and begging they finally gave me a refund, thank God!! I hope SeatGeek will make some changes in customer care but im so relieved that i got that debt wiped away.

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*******************
Initial Complaint
Date:12/19/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Online ************** Seat Geek (with help from my daughter ******) purchased tickets online for a Christmas gift. Site sends a verification code to my email. It verifies. When you log in with the same email, the site says the email isn't a legit email. Therefore tickets are purchased but no way of retrieving them. The customer support phone number is bogus. You can't directly email to support, only getting a series of FAQ's. It seems obvious the site is strictly there to take your money without providing the purchased product. I have no intentions of doing business with such scruples. I would like to get my money refunded since there is ample time before the event starts.
Business Response
Date: 12/27/2022
Hello there,

I am following up regarding the refund request for a Monster Jam purchase order number ***********.

After reviewing the purchase I am showing that a transfer link has been sent to the customers email on 12/13/22 asking the customer to claim the tickets into their Ticketmaster account. If there are issues accepting the tickets we can definitely troubleshoot, but at this time there are no issues on the SeatGeek side and the tickets have been sent in accordance with our buyer guarantee.

A specific order was not mentioned, if this is not the correct order please provide the email associated with the order or the order number itself so we can take a look.

best,
CX at Seatgeek

Customer Answer
Date: 12/30/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

After I downloaded the app, it finally allowed me to enter my login information. Once I opened the app, it stated that the tickets had already been transferred. Upon using the help portion of the app, I was directed to a customer service line, which when called, simply said to go to the website and do so there. When I went to the website SeatGeek had stated that the do not do refunds at all, but instead you can sell the tickets to someone else. I find this ridiculous as I do not physically have a copy of any of the tickets. In the emails from SeatGeek, it stated that I would receive an email from a third party to claim the tickets, but I would need to use a link provided by them. They never stated if the tickets would be automatically transferred, if you need to wait for a certain period of time, or if you would receive them directly before the event. Once receiving the email from the third-party account (TicketMaster), I clicked the link to get the tickets, created an account with them, and then upon logging in was sent to a screen that stated the tickets had already been claimed by another. The issue is that SeatGeek communicated through the app that the tickets had already been claimed, while the other website said they went elsewhere. Half of the verification steps for SeatGeek required you to put in an email and phone number that could be used to receive the tickets, therefore, the tickets should have only gone to that particular email. These Monster Jam tickets were to be a Christmas gift. The event is towards the end of January, and I have no tickets, cannot get ahold of SeatGeek, and I have no clue why they have been transferred to another email. Apparently, this company frequently does this, and I would simply like a refund as I did not receive the goods, did not have any communication, and they also tried to pass the blame off to another.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 01/10/2023
Hello there,

We are showing that this order for Monster Jam has been refunded. With the refund being issued Seatgeek considers this issue to be resolved.

if there are any further questions or concerns please do not hesitate to reach out!

Thanks,
CX at SeatGeek
Initial Complaint
Date:12/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered tickets for a concert in ****** **. Once the order was finalized and SeatGeek sent me the invoice with the ticket vouchers, the tickets were in a different section, and a different STATE. The tickets were to a concert in *******. I contacted them, and they say, the venue doesnt do refunds. I explained more than 10 times to different people, it was a glitch in SeatGeek, not the venue. They couldnt care less. I asked if they could just change the tickets to the venue I bought them in, still want to buy the tickets, and even through SeatGeek, but still said they dont care, the venue doesnt do refunds. So if there systems doesnt work properly, it is the buyers fault, not sestgeek, and they dont care. Stay away from SestGeek, it shows they dont do anything but mark up the prices, and thrn take no responsibility when they are wrong. They are a sleazy ticket scalper only.
Business Response
Date: 12/26/2022
Hi *****,

While looking into your inquiry, we were able to verify that these tickets were purchased for ******************. While we do understand that this was an accidental purchase for the incorrect venue, this venue has a strict All Sales Final policy. We can confirm this was not a bug on our end and you did purchase from the ***** **** venue. We advise to resell in this situation.

We consider this matter resolved. However, if you have any further questions, please reach out to us at ***************. We will be glad to assist.

Best Wishes,
CX at SeatGeek
Initial Complaint
Date:12/16/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/16/22 I made a more than $1500 purchase on SZA tour tickets, but after reading company reviews, I decided to cancel my order, but instead of getting a direct refund, I got store credit. I want my money to be fully returned to my bank account because I am not interested in doing business with Seat Geek again. There is no guarantee of me receiving tickets from vendors, and I work hard to earn my money. Please help me to get my money back as soon as possible.
Business Response
Date: 12/26/2022
Hi ********,

While looking into your inquiry, when purchasing tickets on SeatGeek, you are always covered by our buyer guarantee:

1. Your tickets will be delivered in time for the event
2. Your tickets will provide valid entry to the event
3. The tickets you receive will be the same as those you ordered
4.If any of these things do not occur, you will be provided with comparable or better tickets to the event, or offered a refund. Please contact SeatGeek immediately.
5.If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit.
6.If an event is postponed, you may use the tickets on the rescheduled date. If replacement tickets are required for entry to the event on the rescheduled date, SeatGeek will work to obtain replacement tickets for you. If you cannot attend the event on the rescheduled date, you are encouraged to list the tickets on SeatGeek. Except when replacement tickets are required, SeatGeek does not provide refunds for postponed or rescheduled events.

We are not able to refund due to purchasing tickets on another platform, but we are more than happy to offer our SWAPS program, or advise you to resell your tickets to recoup the cost.

We consider this matter resolved. However, if you have any further questions, you may reach out to us at ***************

Best Wishes,
CX at SeatGeek
Initial Complaint
Date:12/16/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought 6 tickets on December 15, 2022 for a SZA concert for $1,754.20 under the impression that they were refundable since the website listed these tickets as "returnable". I found another seating arrangement for the same concert on SeatGeek for a better price so I bought another 6 and attempted to return the first order (Order #: ***********). Instead they gave me a promo code of the amount I paid for the tickets. I have reached out to their customer service (which is purposefully difficult to do) to no avail. I just keep going back and forth with them but they don't seem inclined to help me. Also, I've tried filing a dispute claim with my credit card company and am waiting for a response as they are still investigating. To make matters worse, the first order of tickets were "mobile transfer" tickets and even though I've tried returning the tickets and received a promo code that I won't use, I got an email the next day telling me to accept the tickets that I just returned. Seems super shady to me. Like by sending the tickets over, they won't have to compensate me in any way since I've already "received" the tickets. I just want a refund back to my credit card, I don't need a promo code to use on my future purchases because I've already bought tickets for the event. I'm upset at the lack of transparency and purposefully vague description about their return policy. Furthermore, their customer service is hard to reach and no help at all. Please let me know if more information or documentation is required. I'd be more than happy to help where I can. Thank you for your time.
Business Response
Date: 12/26/2022
Hi ******,

While looking into your inquiry, and as a secondary market, we are not able to control the fluctuation of prices across different ticketing markets; and we are not able to refund due to finding tickets for a different price on another platform.

When purchasing a ticket via SeatGeek, if it is ***** Eligible, the page will read "Returnable until (date and time that is 72 hours prior to event.)" If you click on the question mark pertaining to this, it will read: "Return your tickets for no cost anytime up to 72 hours before your event. No questions asked. Return these tickets anytime up to 72 hours before the event starts and we'll give you a one time use promo code for the full amount of your order to use on a future event on SeatGeek. No added fee. No questions asked."

After a ***** eligible ticket is purchased: As soon as the return option is clicked, it says "Return your tickets for credit to use on a future purchase."In both purchasing and after purchase, the ***** terms of service are available. If a customer would like to recoup for their money back, we always advise resell as an option.

We do find our ***** program as a convenient program for customers. SeatGeeks Swaps program is uniquely made for you to return your tickets in exchange for a Promo Credit, we wont be able to provide a cash refund for your order. While your tickets may not arrive until closer to the event, we do advise to resell on another ticketing platform- as many allow resell without having received your tickets, yet.

We consider this matter resolved. However, if you have any further questions, please reach out to us at ***************

Best Wishes,
CX at SeatGeek
Customer Answer
Date: 12/29/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that, while this resolution is not satisfactory to me, I will no longer move forward with this complaint as it seems SeatGeek is not willing to help their customers. With that being said, I guess I have no choice but to purchase tickets with the promo code and resell them to get my money back. I did find it suspicious that as soon as I "returned" the tickets initially, I was emailed the tickets by the seller.
I will most likely stick with using Ticketmaster in the future as I, and many others it seems, are frustrated with SeatGeek's lack of transparency and purposefully elusive customer service team.

Sincerely,

***************************
Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have $753.43 credit with Seat Geek due to a cancelled event. When I try to purchase new tickets the code with that credit is not showing up. I emailed the company showing them proof of the credit and now they will not respond to me. My credit expires in 15 days, so guess they are just not responding so they can steal $753 from me. They have no customer service number. You cannot call them, only can send emails.
Business Response
Date: 12/26/2022
Hi *******,

While looking into your inquiry, we can see that your SeatGeek Promo Credit was partially used. One of our customer service agents was able to work with you to replenish the remainder of your Promo Code and you were able to use it on a new order on 12/15/2022.

We consider this matter resolved. However, if you have any further questions, please reach out to us at ***************

Best Wishes,
CX at SeatGeek
Initial Complaint
Date:12/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered tickets from a Seat Geek and listed them for sale for $700 each originally and then $450. The tickets sold on 12/12/2022 for an event that happened the day after 12/13/1991. I contacted seatgeek via their live chat to make sure they were sold and make sure they were sold for $450. The agent informed me that the tickets were sold for $175 each and not the price I had listed them for at $450. I told them I never consented or never listed them for such a low price when I purchased them originally for $1300 total. The agent said he couldn't cancel the order because they were already sent to the buyer. Also informed me that he will get to the bottom of it and make sure I get taken care of and that I would receive a response from him or his "management" team. That was supposed to be by Monday night. They have not called or responded to my emails and keep on ignoring me about this as well. I have filed a police report and am now contacting you guys and the *** to make reports on this company for fraud and stealing my tickets and listing them for a smaller amount. I've also called my bank and disputed the transaction as well as fraud and theft/robbery.
Business Response
Date: 12/26/2022
Hi *******,

While looking into your inquiry, we see that you have been working directly with one of our customer service agents. There was an issue with the payout due to incorrect information, and it looks like that has since been updated on your end. You should see your payout within 5-7 business days from the date the payout information was corrected (December 20th, 2022)

We consider this matter resolved. However, if you have any further questions, please reach out to us at ***************

Best Wishes,
CX at SeatGeek
Customer Answer
Date: 12/29/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
This matter has not been resolved. You guys listed my tickets for an unauthorized price! The only thing you guys have done is pay me $315 for the tickets I listed at $700 a piece. I've already filed the police report and the *** report on you guys as well for this. I want what I posted my tickets on there for or a refund for my original purchase. If not I will proceed with civil case

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************

Business Response
Date: 01/04/2023
Hi *******,

Thank you for reaching out.

I understand you were issued the wrong amount for payout. I show the listing was for the New England Patriots at ***************** on 12/12/22.

Reviewing the SeatGeek account using the email address *************************** it shows the tickets were originally listed on 9/5/22, on our SeatGeek Open MarketPlace at $450 per ticket. I also show that the tickets were delisted and then re-listed, on 12/6/22 at $175 a ticket.

The tickets then sold to the buyer at the price point of $175 per ticket on 12/10/22. The total purchase amount was $350 since there were 2 tickets listed. Minus the fee of $35 for the listing, the payout amount was $315.00.

We are unable to offer any additional amount for the sale of these tickets on SeatGeek's Open MarketPlace.

I hope this helps! If you have any additional questions or concerns, please feel free to reach out via email or phone, and we will be happy to assist further.

Thanks,
SeatGeek CX
Customer Answer
Date: 01/05/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
You guys are fraud and I've already filed police, BBB and FTC report on your company and currently seeking legal action against your company unless I'm compensated for the $450 listing for each ticket or a refund of original purchase.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************

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