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Business Profile

Event Ticket Sales

SeatGeek

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for SeatGeek's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SeatGeek has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • SeatGeek

      902 Broadway FLR 10 New York, NY 10010

    • SeatGeek

      400 Lafayette Street, 4th Floor New York, NY 10003-6900

    Customer Complaints Summary

    • 1,929 total complaints in the last 3 years.
    • 647 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a parking ticket instead of a concert ticket for an event that I didnt need a parking ticket and thought it was a concert that was bought by your site SeatGeek. I am demanding my refund for this Unauthorized payment of a parking ticket .

      Business Response

      Date: 12/26/2022

      Hi ******,

      One of our customer service agents has reached out to you regarding your inquiry. When you have a chance, please respond to the email sent from ***************. We look forward to working towards a resolution.

      Best Wishes,
      CX at SeatGeek

    • Initial Complaint

      Date:12/14/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 10/17/2022 Amount: $1,230 On the date above, I went to purchase tickets on SeatGeek using a digital screen reader for accessibility. I joined the online ticket queue and when it was my turn, I used the screen reader to filter out all third-party reseller tickets from the website. I initiated my search and was informed that "no matching tickets were found" and I was prompted to refresh my search. Their website deceitfully removed the search filter to remove third-party tickets on the refresh. Upon refresh, I thought I was purchasing tickets directly from the vendor as per my previous filter. This was not immediately clear to me due to my use of a screen reader. Immediately after submitting my order, and checking the confirmation I realized that the tickets were in fact from a third party, which is what I intended to avoid when using their website in the first place. I have contacted SeatGeek and explained this situation to them via phone and via email, but they refuse to refund these tickets that I do not want. Furthermore, they will not release the tickets to me until 24 hours prior to the event, making it nearly impossible for me to recoup the cost. Overall this was a mistake, largely caused by their user interface which I find to be deceptive and predatory.

      Business Response

      Date: 12/26/2022

      Hi *******,

      One of our customer service agents has reached out to you regarding your inquiry. When you have a chance, please respond to the email sent from ***************. We look forward to working towards a resolution.

      Best Wishes,
      CX at SeatGeek

    • Initial Complaint

      Date:12/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed a charge from Seat Geek on my credit card statement that I did not recognize. I went to my seat geek acct and saw tickets listed that I knew I had not purchased ( a football game ). My card info was stored on their website. I attempted multiple times to contact the company. There is no customer service phone. I followed the chat instructions fro help and support and was unable to get help. AT that point I filed a dispute with my credit card company. I have had that card locked so that no other charges could be placed, Seat Geek did not have my permission to use this card to purchase tickets.

      Business Response

      Date: 12/22/2022

      Hi *******,

       

      Thank you for your feedback. We apologize for any frustration with the process and appreciate you bringing this to our attention. Since you believe this purchase was unauthorized, it is best to contact your bank or credit card company directly, as they will be able to properly investigate and resolve this for you as you have already put into place. 

       

      We take reports of unauthorized card use seriously and are reaching out to you via email for more information to ensure necessary steps on our end are taken.

       

      Best,
      CX Team at SeatGeek

    • Initial Complaint

      Date:12/13/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 9th, I purchased tickets to the UH vs Alabama basketball game through seat geek for December 10th. My order number is ***********. I received an email that my 2 tickets were confirmed. When I showed up to the game, I could not locate tickets in the seat geek app, seat geek website, or uh website. I called seat geek a total of 3 times to try to get tickets. I was repeatedly told the seller was being contacted to re-transfer tickets to no avail. The UH ticket booth could not locate my tickets because they are not affiliated with seat geek. This was a very traumatic situation for myself and my wife.

      Business Response

      Date: 12/21/2022

      Hi ****,

      One of our customer service agents has reached out to you regarding your inquiry. When you have a chance, please respond to the email sent from ***************. We look forward to working towards a resolution.

      Best Wishes,
      CX at SeatGeek

      Customer Answer

      Date: 01/15/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:12/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had searched for a same day show in ****** **.When they didnt have results they presented options **** miles away.It wasnt clear that the location had been changed and there was no way to make the presented show.The company offers no customer support who is willing to listen to the issue.

      Business Response

      Date: 12/21/2022

      Hi ********************** of our customer service agents has reached out to you regarding your inquiry. When you have a chance, please respond to the email sent from ***************. We look forward to working towards a resolution.

      Best Wishes,
      CX at SeatGeek

    SeatGeek is NOT a BBB Accredited Business.

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