Business Profile

Event Ticket Sales

SeatGeek

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for SeatGeek's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,930 total complaints in the last 3 years.
647 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/23/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to sell tickets on this site. I uploaded the 3 tickets multiple times and they did not show up. I contacted them and they responded with "Success! You are all set...." I went back into my account and the tickets are gone. I am very worried that this company stole my tickets. I want the ability to sell them or I want them back. I think this company needs to be audited - they are very careless, offer NO SUPPORT in real time and just take your tickets and **** - they're gone.
Business Response
Date: 01/02/2023
Hello *********,

Thank you for your inquiry.

On 12/23 you reached out to one of our agents in regards to your ticket uploads. We advised you that you are unable to list rotating barcodes on our platform and would need to list these tickets elsewhere. Since the tickets were never uploaded correctly, these have never been listed on SeatGeek.com and are still within the original location that your purchase was completed on initially.

Thank you,

SeatGeek Customer Support
Customer Answer
Date: 01/04/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They are not telling the truth. I got an email saying that they accepted the tickets. Now theyre saying that that never happened. I sent you a screenshot of it. They are completely 100% lying.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************

Business Response
Date: 01/11/2023
Hi there,

The customer still has possession of the tickets and is able to list them for sale on the platform in which they were delivered. An email was sent to the customer directly to further explain as well.

Best wishes,
SeatGeek CX Team
Initial Complaint
Date:12/22/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 6 tickets for the ******************* Concert scheduled for 12/19/2022 from Seatgeek.com On Sunday, 12/18/202, 1 day before the concert, the concert was cancelled and then rescheduled for June 2, 2023. ( That's 6 months from the original concert date ) These 6 tickets cost over $ ******* dollars and SEAT GEEK refuses to give me a refund to my credit card and the only option there offering is a Seatgeek credit? My work schedule is very erratic and trying to schedule something 6 months out is impossible. First SEATGEEK is holding 10's of millions of dollars of customers money for 6 months with no benefit to the customer? I should NOT be forced to see a show on a future date that I did not pick and cannot guarantee I will be able to attend ! Or as SEATGEEK suggests that we could try n resell the tickets via there website, and I'm sure they making additional monies of those sales with NONE of that money going back to the customer even after ******************** held your money for over 6 months and gave you no interest on that money ! NO ONE SHOULD BE FORCED TO ATTEND A SHOW THEY DID NOT CHOOSE THE DATE ! I'M SURE SEATGEEK IS MAKING MONEY IN INTEREST ON THE MILLIONS IT'S HOLDING FOR 6 MONTHS, SINCE THEY PROBABLY HAVEN'T PAID THE ***** OR ********************* YET !! WHO IS GETTING SCREWED HERE !!??? THE CUSTOMER !!!!I WANT A FULL NO STRINGS ATTACHED REFUND TO MY CREDIT CARD !!! PERIOD !!!!~
Business Response
Date: 12/30/2022
Hi ******,

Thanks for reaching out.

As a resolution to this issue we would like to offer to buy back the tickets in exchange for a full refund.

For us to buy back the tickets from you, we ask that you agree to the following terms:

By accepting a full refund, you agree not to use or resell these tickets. Doing so will make you ineligible for any refund provided by SeatGeek and can lead to penalties which SeatGeek will reasonably determine at its discretion.

To confirm that you understand these terms, please respond as soon as possible with I Agree. We must receive that reply right away or we wont be able to complete this buyback. We also must receive the tickets from you before the event in order to process this buyback.

Please attach the e-tickets to your reply message. If the e-tickets have been made available in your SeatGeek account, please use the "Send" feature to send an unpaid transfer to *********************

Once we receive the tickets, we will issue the refund back to the card you used to purchase.

Please let me know if you have any further questions.

Thanks,
******* at SeatGeek
Initial Complaint
Date:12/22/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the tickets on 11/14/22 for a concert that happened on last night . I just found that out because I was unable to track their information until I saw it on the form where I filed a dispute with my bank...I went to their website looking for tickets that had the same name as a comedy show that I was attending so I thought I was purchasing tickets for the comedy show. However after purchasing the tickets I discovered the picture was different which caused me to further investigate. I discovered that I had purchased the wrong tickets and when I received the email to accept the tickets. I never did. Then as I preceded to read there return policy. They don't want to refund my money even though I never accepted the tickets.... UNACCEPTABLE...SO, NOW ITS A WIN/WIN FOR EVERYONE. SEATGEEK GETS TO KEEP $246 OR IF THEY GAVE THE SELLER THE MONEY, THE SELLER HAS THE MONEY AND 2 FREE TICKETS TO RESELL...??IF THE SELLER NEVER GOT THE MONEY THEN SEATGEEK GETS TO KEEP $246 OF MY MONEY....??IM NOT WORKING RIGHT NOW AND NEED MY MONEY RETURNED TO ME ....THESE COMPANIES ARE SO FRAUDULENT AND SET UP POLICIES TO MAKE IT EASY TO STEAL A PERSONS MONEY, ITS REALLY SAD ...I WILL BE FILING MY COMPLAINT WITH OTHER GOVERNMENT AGENCIES TOO ....THE ARE THEIVES, LIARS AND THE **** THAT THAT THEY DID THIS IS REALLY UNACCEPTABLE....THEY WILL NEED TO MAKE SOME CHANGES ..IT NOT WORTH GETTING OVER ************************************************************************************************* AN UBETHICAL WAY.....????THIS COMPANY HAS ABSOLUTELY NO INTEGRITY AND THAT IS VERY SAD....????????
Business Response
Date: 01/03/2023
Hi there,
If a customer purchases tickets that were for the incorrect event, SeatGeek is not obligated to issue any type of refund in monetary forms. The SeatGeek Swaps process is intended as a courtesy for customers who can't attend an event any longer or purchased for the wrong event.
That being said, a SeatGeek Swaps return is not a refund of money back to the card that was used to purchase but rather a promo code refund to purchase the intended tickets that the customer wanted instead. As stated on the website before a purchase is made, "SeatGeek Swaps is a program where eligible tickets can be returned to SeatGeek in exchange for a Promo Code. Swaps-eligible tickets can be returned up to 72 hours before the event (or first event if you buy a series or bundle of tickets) with no questions asked!"
Otherwise, if a customer doesn't wish to repurchase the correct tickets, the purchase can always be re-listed on ************ to recoup their costs in monetary form.
This event is considered all sales final. For any follow up questions, please reach out to ****************
Thank you,
SeatGeek CX
Initial Complaint
Date:12/22/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spent $490 on this event not counting time spent. I bought 3 tickets to commanders v giants football on 12/18. We get to our seats and they are behind a massive column obstructing our view. My tickets never disclosed they were obstructed. They werent listed as instructed when I went on the app to buy them, when I bought them, or on my actual ticket. I have chatted with seatgeek customer service and they claim a disclosure should have been listed but cant tell me where I would have seen it or how to find it when I buy tickets. This view ruined the entire experience as I couldnt see the majority of the game. I just want clear proof that I missed the disclosure or a refund of my ticket cost. They wont provide either of these. My order details are below:Order Details Order number*********** Sale dateDecember 17, 2022 08:40 PM EventNew York Giants at Washington Commanders VenueFedExField, ********, ** TimeSun, Dec 18, 2022 at 8:20PM Section223 Row20
Business Response
Date: 12/30/2022
Hi *******,

Thank you for your inquiry.

On the listing that was purchased within ************, the obstructed view was documented within the notes of the listing provided by the seller. This was obstructed view seating and since this was noted, we are unable to refund for the situation.

Thank you,
SeatGeek Customer Support
Customer Answer
Date: 12/31/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
That is not true and that is what they also told me but would not provide any proof that it was listed by the seller. I requested
proof of the listing and they couldnt provide it. I dont have a single document from the seller other than the tickets themselves and those dont state obstructed. Im asked where I could find these notes and they couldnt tell me. They dont know where those are found.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************

Business Response
Date: 01/04/2023
Hello *******,
The seller notes included on the listing say "Obstructed View (printed on ticket),Obstructed View (printed on ticket - Scan your tickets from your phone for this event." This was noted in the listing on the event page, as well as on the checkout page prior to completing the purchase.
Listings expire after the purchase is completed, so I have provided a screenshot of our internal system, which shows what was noted in the listing.
As has already been stated, we cannot provide a refund, due to the fact that the view was noted as being obstructed prior to the purchase. As such, we consider this matter resolved. Please reach out at hi@************ with any further questions.
Best wishes,
SeatGeek CX Team
Initial Complaint
Date:12/22/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/18 i had ordered tickets for the pink concert that is taking place on 7/31/23. I no longer can use the tickets and returned them. Seatgeek sent an email stating they would give me a promo code within 48 hours after the return had been accepted and processed. On 12/18 i received confirmation that the return was accepted from seatgeek and have not heard anything back. I have not received the promo code. I tried emailing, but was unable to find a contact info. I paid 532$ for the tickets. I would like some sort of refund.
Business Response
Date: 12/29/2022
Hi *******,

One of our customer service agents has reached out to you regarding your inquiry. When you have a chance, please respond to the email sent from ***************. We look forward to working towards a resolution.

Best Wishes,
CX at SeatGeek
Initial Complaint
Date:12/21/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a refund on tickets i had bought, seat geek was only able to give me credit on a promo code which I used to buy tickets yesterday which are only $332.91. My promo code was for $458 which is what I paid for the tickets that I was refunded and now I lost $125.09 because the tickets I purchased yesterday were less than what my promo code was for. This is ridiculous. I paid $458. I should be guaranteed another promo code with that remaining $125.09 or a refund back to my credit card. this is a scam and taking hard valuable earned consumers money.
Business Response
Date: 12/30/2022
Hi *****,

Thank you for your inquiry in regards to your Promo Code.

The remaining balance of $125 has been applied as a new Promo Code and is valid for one year starting on 12/29/2022.

Thank you,
SeatGeek Customer Support
Customer Answer
Date: 12/31/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I need a refund

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************
Initial Complaint
Date:12/21/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, Im *************************. I bought five tickets of *********** JJ20 World Tour. It was started 1:00pm to buy tickets. I bought tickets at 1:04. I found before them sold out, the price SeatGeek gave me was more higher than it really is! I bought almost $667 each one!! And total is $3333.95. Order ID is *************** I will upload the confirmation. The concert is February 18, they totally can cancel my tickets and full refund but they dont.And they told we can resell but we cant find resell option in their website.
Business Response
Date: 12/29/2022
Hi there,

The secondary market is a live market. Prices and ticket inventory is subject to vary depending on the supply and demand of the event. These tickets are available for resale on SeatGeek. Our customer service team has reached out to the customer to provide them with instructions on how to do so.

Best wishes,
SeatGeek CX Team
Initial Complaint
Date:12/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The companys website had a glitch in their system. The computer shifted my tickets to the incorrect venue. I contacted SeatGeek and they said we dont care, the venue doesnt refund. I explained their system had a glitch, again we dont care, ***** *** thats all you get and we dont care. Scalpers!!!!!!!!!!!!!&&&!! Run from this site !!!!!!!
Business Response
Date: 12/28/2022
Hi there,
If there was a glitch with the website or mobile app that forced the purchase of more than one order without the customer's approval, ******************** has an internal system that enables support to locate the problem and verify the glitch or error that did occur for the double purchase.
Based on the information in regards to the requested exchange this customer provided to the ********************, there was no information found within the internal system that enabled support to locate the purchase or the user's ******************** account.
For more follow up on the exchange or to provide an order number or email that was used for the purchase, please reach out to *************** right away!
Thank you,
SeatGeek CX
Initial Complaint
Date:12/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im writing the following letter as a Letter of Dispute, to dispute the charges on my MBNA Credit card # ******************* , of $1,134.52 from SeatGeek Event Tickets ******** ** which was posted as a transaction to my account on Wednesday December 7th 2022.On Wednesday December 7th 2022 , while searching ****** for ************************* Concert Tickets to his ********* ** show at ****************** on October 4th 2023 , the top sponsored ad for SeatGeek appeared with a 100% lowest price garuntee . I later in December 8th 2022 found a lower price direct via the venue . Seatgeek is now only offering a promo code for one time use , and is not offering a refund and holding my money hostage . Seatgeek says I can resell tickets via there site to recoup money but this is also not allowed as a ******** as they only allow for us bank accounts to sell in there platform
Business Response
Date: 12/28/2022
Hi there,
In regards to the refund request in the form of a monetary return rather than a promo code for order ************ this event is considered all sales final. The SeatGeek Swaps return that was made on the customer's behalf through the seller, has already been processed in full and the customer should now see a 100% promo code refund returned to their SeatGeek account for $809.42.
In regards to the BBB case, this customer stated that they have opened a dispute with their credit card. SeatGeek can't work with the customer to return funds if a dispute has been opened at all. SeatGeek does not also refund for tickets where the customer was able to find cheaper tickets.
This event is considered all sales final due to the event promoter, so SeatGeek can't refund the tickets, especially considering that a dispute has been opened with their bank.
For further information, please follow up with support at SeatGeek.
Thank you,
SeatGeek CX
Customer Answer
Date: 12/28/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The business is offering a one time promo code that if the value is not used in full is forfeited , this is not a proper way to refund someone as they will still be out money

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************************

Business Response
Date: 03/22/2023
Hi there,

One of our customer service representatives has reached out via email regarding your inquiry. As soon as you have a chance, please kindly respond to your email from ****************************** We look forward to coming to hearing back and resolving this issue with you.

Best wishes,
CX at SeatGeek
Customer Answer
Date: 04/03/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The business has somewhat apologized and credited back , but has not covered expenses of time or having to get resources to take legal action . The company says I am still in the wrong and that there policy is legal which it is not . It would be nice to see some sort of compensation for over 4 months of time and interest on these fraudulent charges .

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************************
Initial Complaint
Date:12/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 1 ticket thru SeatGeek (the ONLY way to attend event) for ** *********** football game at *********** (Cowboys).Date purchased 12/11/2022 for game 12/17/2022. Order ***********. Upon purchase of ticket $22.79 I could not locate my online ticket. After researching the sites menus, I tried to locate a phone number which I could not. I did find on frequently asked questions that tickets may not appear until 24 hours prior (or 12/16) . I waited until 12/16 and "chat" with ********* who opened an expited ticket *******, She claimed the ticket was transfered. I advised I did not do it. I located on account that transfer went to *** Services (possibly assocated with where game was played?) Later the same day I chated with ********* and said game was next day. On 12/17 I wrote Email that still had no ticket. I went to game and purchases online another ticket before walking into the event. Today is 12/19 (2 days after event) and my expedited complaint still has not been answered per ********* and ********* to my email address they have.
Business Response
Date: 12/27/2022

Hello there,

I am following up regarding order *********** which is for 2022 UIL State Championships 5A DI, 6A DII, 6A DI that took place on 12/17/22.

After reviewing this order I am showing that the customer received the tickets then transferred them to another party. I have issued a $20 promo to the account as a courtesy as the customer is claiming they did not transfer the tickets, but the transfer was done from within the customers own SeatGeek account.

The tickets were delivered in accordance with out Buyer Guarantee, and a courtesy promo code has been issued. At this point SeatGeek considers this issue to be resolved.

if you have any other questions or concerns, please do not hesitate to reach out

Thanks,
CX at SeatGeek
Customer Answer
Date: 12/28/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I spoke to ******* from SeatGeek a few days ago, as I received an Email stating that ********* had sent me (2) emails recently which I had not responded to. They wanted me to accept a $20 promo code to which I told him I would deny. After researching, I found out that in my email inbox, spam folder, delted folder, I received neither of the emails that ******* stated that ********* sent. I have NEVER received a promo code either as company states I had. ******* asked if a credit back to my credit card for the amount of the ticket and service fees would be acceptable. I stated it would sincfe I have no intentions of ever using SeatGeek again, and a promotional code would never be used (as they probably would hope). I did not knowingly transfer any ticket, or want to transfer a ticket. If their site is not "user friendly" that is on them. I bought the ticket in good faith, and did attend the event after purchasing another ticket (as that was the ONLY way entry was granted). I have disputed the charge as well with the credit card company and will continue to be a voice of this negative experience to others. *********************

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************

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SeatGeek is NOT a BBB Accredited Business.