Complaints

This profile includes complaints for SeatGeek's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SeatGeek

  902 Broadway FLR 10 New York, NY 10010

• 

  SeatGeek

  400 Lafayette Street, 4th Floor New York, NY 10003-6900

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seat Geek is a sleazy company. I had tickets in my checkout that I was considering buying, but I found better tickets elsewhere. Come two months later I found out they processed the tickets without my authorization. I was out around $800 for tickets to a game that I never went to. They never argued they didn't do that, but they were willing to give me a $100 credit. I don't want a credit, I'm not even asking for all of my money back, but I am asking for a reimbursement.

  Business Response

  Date: 03/27/2023

  Hello *****,
  
  We are unable to provide a reimbursement for your order. This purchase was authorized by you as it was placed via Affirm, which means you applied for a loan to purchase these tickets. 
  
  We do not have a price match guarantee system, and would not be able to refund you for finding different tickets on another site. In addition, we offered you a credit as a courtesy since you chose not to use the tickets you purchased.
  
  We consider this matter resolved. If you have any further questions, please reach out to ** at ****************************** We will be glad to assist.
  
  Best Wishes,
  CX at SeatGeek

  Customer Answer

  Date: 03/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: I did not authorize affirm.

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 04/30/2023

  Hi
  
  Our system confirms that the customer's order confirmation and fulfillment emails were issued on 8/29/22 shortly after the orders were placed, but were not opened until 10/28/2022. Furthermore our system confirms that the order was placed with an Affirm plan, which can only be completed by the user as it requires personal information and confirmation before being processed. Additionally orders can only be processed at checkout after the customer manually  provides their payment information and selects "Place Order."
  
  As it stands all evidence provided by our system confirms that this order was processed as the result of the user providing their payment information and the personal information requested by ****** and will remain all sales final. If the customer would like to dispute the Affirm loan then they will need to work with Affirm support. 
  
  We consider this matter resolved. If you have any further questions, please reach out to ** at ****************************** We will be glad to assist.
  
  Best Wishes,
  CX at SeatGeek

• Initial Complaint

  Date:03/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to concert in ******* for concert I reside in ******** since then I have been. Diagnosed with a medical condition preventing me not to travel Ive informed seat geek of this and ask for a refund due to my medical situation and they refused to give refund also said they were escalating the issue and never got back to me I cant get exchange refund or Im unable to transfer the ticket to someone else Ive tried to contact all customer support contacts to company and they wont help or give refund Im out of $804.76 for a ticket I cannot use sell or transfer this company should not be able to do this to customers and Im willing to take legal action if necessary

  Business Response

  Date: 03/26/2023

  Hi there,
  While looking into your inquiry,  we see that ll sales are final for ********************** For this event, resale and transfers are not available and due to the All Sales Final policy, we aren't able to issue any refunds or exchanges.
  
  We can definitely understand the inconvenience this causes, and would advise you to sell your tickets on any secondary platform. As it is a popular event, you have a great chance to sell. 
  
  We consider this matter resolved. If you have any further questions, please reach out to us at ****************************** We will be glad to assist. 
  
  Best Wishes, 
  CX at SeatGeek
  

  Customer Answer

  Date: 03/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  How can I sell on another platform when you just stated I cant resell or transfer the ticket I need my money back I have serious medical condition I cannot travel due to doctors restrictions and I need my money for medical expenses please refund my ticket 804& and I cant resell or transfer ticket 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ticket for parking at *********** in ******* for *******-****** game on March 12, 2023. Approaching the parking assistant she informed me they do not honor SeatGeek tickets. The parking was $55 plus a $23 fee from SeatGeek. We had to scramble to find other parking a half mile from the stadium. The assistant informed ** that they have never accepted SeatGeek but they keep selling them. This is Fraud. Will be contacting ******* legislative representatives to see if SeatGeek can be expelled from doing business in the state.

  Business Response

  Date: 03/27/2023

  Hi there, 
  
  One of our customer service representatives has reached out via email regarding your inquiry. As soon as you have a chance, please kindly respond to your email from ****************************** We look forward to coming to hearing back and resolving this issue with you. 
  
  Best wishes, 
  CX at SeatGeek
  

  Customer Answer

  Date: 04/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]Received two emails from *************************************, both of **************** admission at events.  There was no mention of my complaint.  In my mind they are hoping I will just give up.  This is a sham company selling items they are not authorized to be selling.

   

  * *****
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 04/15/2023

  Hi there,
   
  I see that this matter was already resolved with our customer service team. A 100% refund was issued in accordance with our Buyer Guarantee.
   
  Best wishes,
  SeatGeek CX Team

  Customer Answer

  Date: 04/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two tickets to an event that was then cancelled and asked SeatGeek to issue a refund, which they did in the form of credit towards a future event. However, they also attached an expiration date to that credit and I was unable to use the funds in time. When I recently reached out to them to ask that it be extended, they told me that since it was already extended once, that they could not extent the expiration date again. The issue that I have with this is that I paid money for tickets to an event that was cancelled and I believe that I should have been issued a refund rather than a credit with an expiration date. Even my account shows that a refund was issued for the event, which it wasnt. I am bothered by the fact that SeatGeek would have been refunded for the tickets, but didnt pass that refund along to me as the consumer. Bottom line, given that the event was cancelled, SeatGeek owes me a full refund for the tickets I purchased in the amount of $91.58, and its unacceptable for that refund to be in the form of a promo code with an expiration date.

  Customer Answer

  Date: 03/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************************
  
  
  
   
  
  

• Initial Complaint

  Date:03/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets for an event in ******* occurring March 3rd, 2023. My flight out of ****** ****** on March 1st was canceled due to weather and I could not make the event. I initially contacted Seat Geek thru the app and requested a seat swap. I was told I would receive a confirmation code to my email which I never received. I also reached out to customer service via email. **************** states they could not find the request for a seat swap but I was eligible to receive a credit. I never received the confirmation code. I have since reached out several times and the issue has not been resolved. I am out of over $800 despite following the instructions given to me. I am unable to contact anyone by phone and constantly being referred to the online chat. I was told on March 9th the issue would be expedited. It is March 15th and I still have not heard from anyone. My Seat Geek order number is **********. They have sent me copies of our correspondence via email and should have it on record.

  Business Response

  Date: 03/26/2023

  Hi ******, 
  
  While looking into your inquiry, we do see there was miscommunication regarding the ***** process on our end, and we have gone ahead and refunded you 100% in the form of a promo code.
  
  This is available for immediate use on your SeatGeek account. If you have any questions on how to apply your promo code, please reach out to us at ***************************** or checkout this helpful article: *****************************************************************************************************
  
  We consider this matter resolved. If you have any further questions, please reach out to us at ****************************** We will be glad to assist. 
  
  Best Wishes, 
  CX at SeatGeek
  

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seatgeek BAIT & SWITCH SCAM: We purchased World Baseball Classic tickets (to the wrong game even though we went through the prompt they sent ** for ******* Game) and found out AFTERWARDS that the tickets are not able to be resold even though multiple places on their site it says you can. However, there was NO mention of this PRIOR to the purchase. This information is 100% dishonest & misleading - total bait & switch scam!! HORRENDOUS CUSTOMER SERVICE: Their customer service is absolutely terrible - the only way to contact them is thru email &/or a chat/bot feature on their website. In addition, they will not refund our money or assist selling. They kept me on hold for 40 minutes re-explaining their procedures when they suggested I resell on STUBHUB but since they kept me longer than the gametime I couldnt even do that. AWFUL! They do not honor their Terms of Use! YOU ARE A FRAUD, SEATGEEK! After reading all of the complaints, how is this company still in business?!

  Business Response

  Date: 03/22/2023

  Hi *****,
  
  As stated in your initial outreach, all purchase details regarding the event's date/time and location were provided before confirmation at checkout. It is the buyer's responsibility to ensure that all purchase details are accurate before completing their checkout. 
  
  We are a ticket marketplace that connects buyers to sellers. Primary and secondary ticket markets are complex, and most ticket orders cant be canceled or refunded once theyve been submitted to ensure the validity of the tickets youre purchasing. We also have a general policy that all sales are final. While our buyer guarantee does ensure that any tickets purchased will be delivered, we are not able to guarantee that tickets will be able to be resold as we do encourage reselling in the event of extenuating circumstances like your own. 
  
  We hope this provides clarity, and we consider this matter resolved. If you have any further questions, please reach out to us at *****************************.
  
  Best,
  CX Team at SeatGeek
  

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Tickets from SeatGeek but the concert was cancelled so they gave me a promo code to use as a credit for future event. I tried to use promo code for future event and they would not let me. it was request #*******. below is the email I got from SeatGeek originally which lead me to believe I could use the promo code:Thanks so much for your response! You should be all set to go, and I've already applied your $1891 Promo Code to your SeatGeek account. When you want to use it, just make sure you're logged in to SeatGeek with ********************** and browse away!but they refuse to let me use promo code!help.

  Business Response

  Date: 03/22/2023

  Hi there, 
  
  One of our customer service representatives has reached out via email regarding your inquiry. As soon as you have a chance, please kindly respond to your email from ****************************** We look forward to coming to hearing back and resolving this issue with you. 
  
  Best wishes, 
  CX at SeatGeek

  Customer Answer

  Date: 03/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased tickets for an ******* Hockey game (6P2-99G552E) on November 2, 2022 for $216.28. The game was postponed due to a hurricane and I was never given new tickets, even though I contacted support. I was never refunded, even though I contacted support multiple times after the event concluded. Chat support keeps telling me they havent heard from the reseller. Very shady practices that make it difficult for the consumer to seek recourse for cancelled and postponed events.

  Business Response

  Date: 03/19/2023

  Hi,*******
  
  While looking into your inquiry, we see that this event is still postponed. One of our customer service representatives has been assisting and has offered a buyback in exchange for the credit used to purchase these tickets back on your account. 
  
  When you have a chance, please kindly reply to that email if you agree to the buyback terms. 
  
  We look forward to hearing back from you and resolving this concern.
  
  Best Wishes, 
  CX at SeatGeek

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased ***** tickets for a show on October 30 2022 through Seatgeek ********. I never received the tickets. I reached out to them, they informed me that the transaction didnt through. I gave them the email address, phone number, and card number. They assured me that the transaction didnt go through and the money will appear back into my account days later. The charge still continued to show on my account. Seat geek then advised me to dispute through my bank, Seat geek sent a response back to my bank of a valid charge from a different email (obviously that they made up) and denied the dispute. This is the biggest scam ever. I just wanted all monies returned back to me as this action shows no buyer protection!!

  Business Response

  Date: 03/20/2023

  Hello ******, 
  
  We have reviewed your case and we are unable to provide a refund for your order. When placing your order, *********** - an incorrect spelling of your email was entered by you at checkout to process the order. This is a different order than the original, *********** that was voided. These tickets were purchased on September 30, almost a full month prior to reaching out to remedy the situation. Your order was fulfilled correctly to the email used on the order. 
  
  Regards,
  SeatGeek CX

  Customer Answer

  Date: 03/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  I personally contacted you all and provided my card number and the representative kept telling me that there was no record of the transaction. The one that they did pulled up was voided. The right thing to do is to refund the order because of the many discrepancies. If the wrong email was put in I still should have been able to locate the order.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business Response

  Date: 03/27/2023

  Hello ******,
  
  We are unable to provide a refund for your Order #***********. It was disputed with your bank, and they ruled in our favor. This appears to be a customer error where the wrong email address was entered. AS the tickets were purchased on September 30, almost a full month prior, there was ample time to reach out and look to remedy the situation.
  
  We consider this matter resolved. If you have any further questions, please reach out to us at ****************************** We will be glad to assist. 
  
  Best Wishes, 
  CX at SeatGeek

• Initial Complaint

  Date:03/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to purchase tickets to March 10 *** game. When I received the tickets from Seat Geek the tickets were for a game that had already started on the same night. I immediately contacted customer service and they informed me all sales were final. I let them know that I did not purchase tickets for a game that had already started, I was given tickets for the incorrect night. The live chat agent said there was nothing they can do. I even said Id be happy with a credit or an exchange if they could not process a refund but they were not willing to do that either. This was not my error and Id like to revive a refund for the 4 tickets.

  Business Response

  Date: 03/19/2023

  Hi, *********
  
  Since SeatGeek is a marketplace that lets fans of live events buy and sell tickets, we're unable to refund, cancel, or exchange tickets and we are not able to increase or decrease the amount of tickets ordered. The vendors that we list also have a general policy that all sales are final. 
  
  
  As a courtesy, since this is a first time purchase, we have refunded you 100% in the form of a promo credit. It is available to use on your SeatGeek account immediately.  If you need any further assistance with using your promo code, please reach out to us at ***************************** or follow this helpful link: 
  *****************************************************************************************************

   

  We consider this matter resolved. If you have any further questions, please reach out to us at ****************************** We will be glad to assist. 
  
  Best Wishes, 
  CX at SeatGeek