Complaints

This profile includes complaints for SeatGeek's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SeatGeek

  902 Broadway FLR 10 New York, NY 10010

• 

  SeatGeek

  400 Lafayette Street, 4th Floor New York, NY 10003-6900

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/08/23 I purchased 2 tickets totaling $267.52 with the guarantee that as long as they were returned greater than 72 hours before the event, I would be totally refunded (event 1/12/23 at 7pm). Later that same day, I initiated the return according to their policy. I additionally chatted with customer service to ensure receipt of returns. I screenshotted our chat to document this. They allege that they did not receive a screenshot of our sent email, not alleging they didnt receive the ACTUAL TICKETS, but that we did not screenshot our sent email properly. This is a fraudulent guarantee claim if not outright theft. I returned a product following their policy and they kept my money.

  Business Response

  Date: 01/26/2023

  Hi *******,
   
  The SeatGeek Swaps program requires that all tickets be returned to ********************************** more than 72 hours before the event.  Approximately 72 hours before the event, we requested that the ticket link be sent directly to ********************************** with your name and Order ID in the title of the email.  This email was never received by SeatGeek.   The ticket link must be provided directly to ********************************** so that the tickets can be claimed by SeatGeek.
   
  Since the tickets were unable to be claimed by SeatGeek before the event, we are unable to provide a refund.
   
  If you have any other questions, please reach out to *****************************.
   
  Warmly,
  SeatGeek CX Team

  Customer Answer

  Date: 01/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Their statement of reply is patently false

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 02/21/2023

  Hi there,
  
  Per our Swaps policies we require tickets to be returned to our designated email address up until 72 hours prior to an event before we can issue a credit refund. After reviewing all evidence provided by our system we were able to confirm that this order's tickets were not returned to SeatGeek properly, but as a courtesy we have gone ahead and completed the Swaps return and the credit refund has been issued. On Feb. 15th 2023 we had an agent reach out to follow up and provide this order's Swaps refund information and this case has been considered resolved. 
  
  Best
  Cx at SeatGeek

  Customer Answer

  Date: 02/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  Resolution satisfaction however what it took to get this far and their fraudulent practices are not acceptable. 
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to a sporting event on November 6th 2021 through SeatGeek, tickets were purchased October 5th 2021. I purchased 4 tickets that were not needed for $439.98. The site referenced a full refund within 48hrs of ticket purchase. To my surprise I was not given a full refund, only a credit towards future use on the site. This in it self was frustrating and quite misleading. I went on the site recently to explore some tickets to get use of of the credit I had, had. When I entered the site there was no reference to any credited funds. I reached out to the organization to figure out what happened. They stated that my credit was only valid for 1 year. Something that was not made clear at the time of purchase or return. There was also no warning before expiration. These may have been policy and this may be their legal right, but it was not made clear in any way during the transaction that I would; One receive a credit and two have to use it with a year. The customer services solution was to issue me a $20 credit to resolve the situation. They also said they cannot access the record because it was over a year ago, yet they had the exact value I paid when I approached the subject after giving them no total. I find that $20 to be insulting after confiscating over $400.

  Customer Answer

  Date: 01/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday December 18th I purchased a ticket for the New England Patriots vs the Las Vegas Raiders from Seatgeek for $301.07 the corresponding email said my ticket would be available to me shortly. i tried to install the seatgeek app on my phone so I could retrieve the ticket. The app would not download to my phone resulting in no access to the game. I went to the box office for assistance they could not assist me because seatgeek is a 3rd party seller of tickets. They gave me a telephone # to call seatgeek which was out of service.I had to purchase an additional ticket to get into the game.

  Business Response

  Date: 01/26/2023

  Hi there,
   
  A courtesy promo code refund was offered to the customer.
   
  Best wishes,
  SeatGeek CX Team

  Customer Answer

  Date: 01/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had bought one ticket for jjlin concert at Brooklyn *************** of 2/17. Order number *********** and I bought it on January 9th. I was charged $479.97for section 23 row 6. I believe I have been overcharged for my ticket! Because other people who only pay $405 can get the almost same section and same seat as me or even better! I believe that the seatgeek tries to create tension and make you think that the tickets you want to buy will sell out so quickly, leaving you with no time to read their terms in detail. And they try to set the price of the section as high as the floor, so that they can switch the ticket easily so people will mistakenly buy high-priced tickets after being anxious and unable to buy the floor. What made me even more angered was that the same section 23 ticket can be bought by others for only $405, but I paid $480. Not only that, but the ticket price for the infield floor is exactly the same as the price I paid. So these people pay the same price as me, they can sit on the floor closer to the singer, but I can only sit in section 23? When I tried to communicate with seatgeek customer service and tell them these things, every time they just told me that I can sell this ticket on their app and they are not able to pay me the difference because I agree to charge it. But no one will actually agree to charge if they find out they pays nearly $500 for a ticket that they can actually get for only $400 or even $300.All in all, my request is to get my price difference back or they can cancel my ticket and put it back on the market. As their customer service said, my ticket should be sold easily. I saved a lot of money for this concert. I don't want my tickets to be overcharged, and I don't think anyone wants and deserves to pay nearly $500 to see a show that they originally spent $300 or $400 on. It really made me feel angry and totally ruined my mood going to the concert. I believe consumers have the right to dispute overcharges!

  Business Response

  Date: 01/26/2023

  Hi *******,
   
  The secondary market is a live market.  Prices and ticket inventory is subject to vary depending on the supply and demand of the event.  This is why you saw a fluctuation in the ticket price at the time of the purchase.  The final purchase price including fees is visible during the checkout process before the purchase is made.
   
  The *********** tickets are all sales final however, they are available for resale on SeatGeek.  This is the best way to recoup your money spent.
   
  If you have any other questions, please reach out to *****************************.
   
  Best wishes,
  SeatGeek CX Team

  Customer Answer

  Date: 01/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   First of all, I would like to mention again that I purchased a ticket from the venue box office, its NOT a resell ticket I got from a secondary market. And All the other tickets I posted about in my previous message are all bought from the venue box office. Im not talking about the secondary market right now!
  Second, my friend purchased an exactly same section ticket at same day almost same time as me. But her amount is way cheaper than me.  And also the price of the seat more closer to singer and the floor seat are also lower than I purchased. So the so-called secondary market and the excuse that prices are related to demand and location are simply not valid. I will consider that is an error in the pricing of a ticket. And I think according to what it said on the terms of use, seatgeek has the right to cancel transactions. 
  Seatgeek said that The final purchase price including fees is visible during the checkout process before the purchase is made. I don't think consumers will be happy to hear businesses insist on using excuses like final sale to justify their interests and false when consumers already know they being charged more than someone else who got better seat but pay less .  Consumers have the right to raise objections to their consumption and demand solutions to problems.  Instead of listening to company have been using some excuses to prevaricate consumers. 
  SeatGeek said that this is a ticket with a floating price, determined by supply and demand, and final sale cannot be refunded. I was not satisfied with that excuses. Because I did not see any advantage of this seat are better than other seats.  Many people have better seat than me, closer to the stage, and the price is lower than me.  My location is bad and the price is higher. In addition, the relationship between supply and demand is a competitive market. This time ************* tickets for 2/17 are only sold by seatgeek, which belongs to a monopoly market and can be priced at their will. Where does the relationship between supply and demand come? 
  As a consumer, Im not able to contact the anyone else, we only able to reach seatgeek and trying to find out how to solve this issue. Because seatgeek is where we purchased tickets from. And I think thats why seatgeek also have the responsibility for their customer who purchased tickets from **********************. Therefore, as a customer who certainly be overcharged, I just want to cancel my ticket since I was been overcharged! Seatgeek totally can put my ticket back on the market, since there is still about a month until the concert starts.  
  Also, one last thing. Please dont tell me that I can put my ticket on the resell market. I dont want to. Because seatgeek will charge me 10% of my price and also charged 10% to the person who bought this ticket. So seatgeek charge both side. So that they can get more money. Thats disgusting. And there not one who will spent almost 700 dollars in seatgeek if they are able to purchase the tickets originally only 400 dollars or even 300 dollars. No one is stupid enough to pay more.
  I informed the business when I knew I was being overcharged as a consumer. Then the company should check the ticket price and talk with consumers to learn more information in time.  Instead of using these so-called "The final purchase price including fees is visible during the checkout process before the purchase is made" and this is final sale such excuse to disappoint consumers.  At the same time, I don't think consumers will be able to put up with seatgeek ' self-serving excuses when they've already found out they're being overcharged.
  Last but not least, As an overcharged customer, I'm just asking the business to charge me a fair price, or they can cancel my ticket.  They're perfectly fine to put it back on sale, I don't think that's a huge ask.  As consumers, we also have the right to raise objections to our consumption and demand resolution!

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****************
  
  
  
  
   
  

  Business Response

  Date: 02/08/2023

  Hi *******,
   
  The *************** has a dynamic pricing structure that allows them to price their tickets according to demand, or according to what they predict demand will be. Up until the time of the event, the price of tickets can increase or decrease as the venue adjusts pricing to match the market value.
   
  Since the ticket price can fluctuate many times during the presale and after, *************** does not provide partial refunds for these differences in price.
   
  Resale is the best option to recoup your money spent.  
   
  Please reach out to ***************************** with any other questions.
  
  Sincerely,
  SeatGeek CX Team

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two unauthorized purchases to my debit card (one for $1534 and one for $1830) were made both on 10.18.22 through an online website (seatgeek.com). My email address and credit card information were stolen and used without my consent. I notified both Seatgeek and ****** that very day when I noticed the pending charges to my account. I filed an identity theft report which is also attached. A claim was filed through ****** and a provisional credit was posted to my account. I received a letter from ****** denying my claim for only one of the two charges (a chargeback was given for the $1534), stating that I benefited from the purchase. I investigated further and discovered through seatgeek, that the two purchases were seats at a professional sporting event. I contacted the sports team and they were able to provide an email stating that the purchased seats were not scanned at the sporting event, in other words, the tickets were not used for the event. (email attached) An appeal was filed with ******* on 11.22.22 for the second charge and again ****** denied the claim. Their position is only one chargeback can be given from the merchant. Since the merchant denied the second chargeback, ******* no longer has charge back rights to the second transaction. I contacted seatgeek again on 1.3.23 via email and was denied a refund.

  Business Response

  Date: 01/25/2023

  Hi *****,
   
  Our Trust and Safety has determined that no refund will be issued for your order totaling $1830.24.  They have advised that the only avenue is to continue to work with your bank toward a resolution. 
   
  If you have any further questions, please reach out at *****************************.
   
  Warmly,
  SeatGeek CX Team

  Customer Answer

  Date: 01/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  No refund was given

  However; due to the fraudulent purchases made on my account, a refund should be given for this unauthorized purchase.  My bank will not refund the purchase since Seatgeek is claiming no error was made.  

  I have been left no choice but to file a civil lawsuit.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 02/08/2023

  Hi *****,
  
  As previously stated, our Trust and Safety team has advised that no refund will be issued for the remaining purchase.
  
  If you have any other questions, please feel free to reach back out at *****************************.
  
  Best, 
  SeatGeek CX Team

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I posted 4 tickets to the New York Jets at ************** game at 1pm for sale on SeatGeek on January 7, 2023. A few hours later all 4 tickets were sold for a total price of $400 (minus SeatGeeks fee of $40) the total I was supposed to receive was $360. I have yet to receive my payout from this business. I was told it would take 5 business days to appear on my account. It has been 7 business days totaling 12 days. This is the first time Ive ever had an issue like this with SeatGeek, an app I use often.

  Business Response

  Date: 01/26/2023

  Hi there,
   
  The customer's payouts have been successfully processed.  The customer has been notified as well.
   
  Best wishes,
  SeatGeek CX Team

• Initial Complaint

  Date:01/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 18, I purchased 2 tickets for a February event. Something came up that I wouldn't be able to attend. Even though they show my tickets as refundable, all they will do is take my money regardless and offer a "promo code", in hopes I forget it, despite me directly staying as much to the customer "service" rep. **** I directly contacted the business, they jerked me around and wouldn't do anything helpful. I followed the procedure and returned the tickets. Now they have my tickets back that I wouldn't be able to use, plus they're taking my money that I explicitly stated to the customer "service" rep would be wasted. As an aside, at one point said person even stopped responding to my emails.Examining the affirm payment plan, SeatGeek has yet to even process it on their end. Therefore, I want them to reject the plan, take their money-grabbing (in my opinion) scam-like "promo code" they're making me buy, and finish it as that: I have no debt to them or affirm, and they have their tickets and "promo code" I'm forced to purchase.My order number is *********** The total amount they are trying to rob me of is $183.18 My customer "service" rep that rudely stopped responding to me is ****

  Business Response

  Date: 01/25/2023

  Hi ******,
   
  The tickets that you purchased were eligible to be returned under the SeatGeek Swaps program, which provides a promo credit in exchange for the returned tickets. There is no opportunity for a cash refund for returned tickets. Your account has been credited with the promo code, which is now available for you to use.
   
  When viewing listings and the checkout page for Swaps eligible tickets, we include a clickable popup that specifies our Promo-only policy, as well as provide links to our *********** *** for the Swaps program, where this policy is clearly laid out. These also specify that tickets purchased with an Affirm loan will still require that the loan be paid off after returning the tickets. I have linked the *** this below for your perusal.
   
  We consider this matter to be resolved. If you have any further questions, please reach out to us by emailing *****************************.
   
  Best wishes,
  SeatGeek CX Team
   
  Swaps ***: *************************************************************************************************************

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets for a ************* game for January 1st through SeatGeek I paid with a firm I couldn't get the day off of work for the game on January 1st so I decided to sell the tickets SeatGeek suggested how much I sell the tickets for a couple days later I received an email saying the tickets were sold and that I received payment from the tickets that I sold within 24 hours after the event (game) never received payment i constantly contacted them (SeatGeek)about the payment every day after I was told that the payment was put into my bank account which it was not I contacted my bank several times to see if the payment was put in I was told no so I continue to contact SeatGeek through live chat several days I was constantly told the payment was deposited which it never was I even asked for proof of a deposit never received it it was then determined that the wrong bank account numbers entered I was then emailed a letter saying that if I re-entered the correct bank account numbers I would receive payment *************************************************************************************************************************** the middle of the live chat as of today have never received the payment from the tickets that was sold thru seatgeek

  Business Response

  Date: 01/25/2023

  Hi *********,
   
  A customer service agent has recently reached out to you via email advising you to update your payout information on SeatGeek in order for the payout to be reprocessed.  We have it last updated on 12/22/22.  Once that has been successfully updated, you can reach out to the customer service agent that has been assisting you, so they can confirm that it has been updated on our end.
   
  Alternatively you can reach out to ***************************** to check and for any other questions.
   
  Warmly,
  SeatGeek CX Team

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 11, 2022, my ******* credit card was charged without my knowledge for authorization in the amount of $655.24. Order number*********** EventFlorida Gators at Kentucky Wildcats Basketball This is an e-ticket sent to an unknown user. ******************** should know where the ticket was sent to but I do not know. I only received the email confirmation because of identity theft. I have never purchased a sports ticket, and I have never been to ********.I tried to contact SeatGeek but their customer service is for customers only.I am not a customer of ******************** and I am not interested to be their customer. Again, I do not go to those sports events. I need to talk with Customer support. I need them to refund the money to the credit card.Thank you for your assistance.Sincerely,*********************

  Business Response

  Date: 01/25/2023

  Hi there,
   
  We have reached out to the customer for more details on this issue.
   
  Best wishes,
  SeatGeek CX Team

  Customer Answer

  Date: 02/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SeatGeek agents told me to delete my tickets from my apple wallet and that the tickets "would then automatically pop up in ticket master" this was 4 hours before the show. This in fact just deleted the tickets PERIOD. ********** in copies of chat records attached below. It also includes the picture of the directions to delete the tickets. Then I was promised that the second agent was the manager of the department and would make sure to take care of it. I never heard from them again, and no matter how often I reached out no one would get back to me or help. I did not see the show, could not transfer tickets, got my tickets deleted and received ZERO help after SeatGeek agents themselves caused the deletion.

  Business Response

  Date: 01/25/2023

  Hi there,
   
  Our customer service team has reached out to the customer directly for more information to further investigate.
   
  Best wishes,
  SeatGeek CX Team