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Business Profile

Electronics and Technology

Wellbots Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.81

Average of 63 Customer Reviews

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Review Details

  • Aaron S

    Date: 06/18/2023

    I ordered from this company a month ago and accidentally got the wrong part. I have been trying to return the part for over a month and all I continue to get is the runaround. I have called and emailed them multiple times and can't get anyone to actually help me with return. They do not care about their customers in the slightest. Just another company out there taking consumers money and running.

    Wellbots Inc.

    Date: 10/11/2023

    Dear ******************,We deeply apologize for the inconvenience. We can see that our Support Team had sent the return label to your email address twice with the return address and all the necessary information. This happened once on June 1 and another follow up was sent to you on June 20 as well, but your product was never returned to us. We would be happy to earn your trust again.Best regards,The Wellbots Team

  • Aimee W

    Date: 01/03/2023

    I placed an order for an incorrect item by mistake. (The order came in 2 sizes and I ordered the wrong size). I emailed them well within 42 hours to cancel the order and inform them that I made a mistake. I received no response at all for days. Then suddenly I was emailed saying the order shipped and if I wanted to return it because of buyers remorse then I would have to pay all shipping fees. Ridiculous because I asked for it to not be shipped in the first place. This is tantamount to scamming.

    Wellbots Inc.

    Date: 10/05/2023

    Dear *****, We are sorry to hear you were disappointed with your experience. We would be happy to offer you a discount on your next purchase if we are able to earn your trust back. We are glad you were able to get your product. Thanks & best, The Wellbots Team

  • John S.

    Date: 10/21/2022

    BUYER BEWARE. I am a victom of Hurricane *** and my bike got destroyed. I work for the public schools here in ******** and I saved up to get a new bike and I found one on a website called Wellbots. I never heard of them before and wish I hadn't. They took my money and never even shipped my item. They don't reply to support emails and give you the total run around over the phone. What makes matters worse is the money I was going to use for transpertation to the school I work at I spent at Wellbots so now I have to borrow money just to get to school next week. I truly wish I never met this outfit. And I don't know whats worse, being a victom of Hirricane *** or being a victom of Wellbots.

    Wellbots Inc.

    Date: 11/01/2022

    Hi ****,We are sorry your experience with Wellbots did not live up to your expectations. We looked into your case and you spoke with one of our agents and followed up with some emails that were all responded to. It also shows that you received your refund and cancellation on the same day that they were requested. We understand it can be frustrating dealing with shipping issues, however, we worked with you and in the end, we refunded you in full. If you have concerns you feel have not been appropriately addressed, please reach out to ******************************** with any questions.All the best,The Wellbots Team

Wellbots Inc. is BBB Accredited.

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