Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a product on 9/25 with the expectation that it would be delivered within 3-5 business days (that is what the website says). Since then I have called customer service three times asking for updates on my order and have been told conflicting things. For example:- When I called on 10/2, I was told that the product would be shipped by end of day 10/3 - When I called on 10/6, I was told that the product had been shipped today and that I would receive a confirmation email - When I called on 10/7, I was told that the product would be shipped today and that I would receive a confirmation email At this point I have no reason to believe that they plan on shipping this product to me at all.

  

  Business Response

  Date: 10/07/2025

  Indeed there was a slight delay in shipping as we had thousands of customers who had placed an order for the same item benefiting from the same promotion this customer used. Customer called us earlier this morning and we sent his tracking via **** shortly after. Here it is again: **********************

• Initial Complaint

  Date:10/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered product on 9/25/2025.Received email confirmation of order on 9/25/*********** card charge posted on 9/26/2025 for $408.83 Product has not shipped as of 10/3/2025, and no updates or other contacts since purchase.

  

  Business Response

  Date: 10/27/2025

  Hello,

  Indeed there was a slight delay due to the HUGE influx in orders for this specific product. Customers benefitted from a phenomenal promotion that was run by Wellbots and ****** (manufacturer) which slightly delayed shipping. However customer's order was shipped and delivered via **** tracking number: **********************

  Best,

  Wellbots

  Customer Answer

  Date: 10/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I confirm that my purchase was finally received on 10/14/2025. This is two and a half weeks after purchase.

  Moreover, I was charged for my purchase on 9/26/2025, the day after placing my order, and well before my order shipped.

  Lastly, there was no communication whatsoever regarding any delay or shipping time frame.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ***
  
  
  
  
   
  

• Initial Complaint

  Date:07/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They wont give me my money back after returning their item and wont contact me through any support avenues, I have been trying to contact them for a week straight.

  

  Business Response

  Date: 07/21/2025

  Per our records (screenshot attached) customer was fully refunded for $399.99 on July 7. Baseless and unwarranted complaint against us made in bad faith. Please ask customer to check their statement for card ending in *****

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this on 5/6 contacted seller multiple times and they said they'll ship it but they never did it disputed the transaction on 5/10 the seller refused to ship the purchase

  

  Business Response

  Date: 05/13/2025

  Hello,

  Customer placed the order on May 6, 2025 after calling us and asking for a lead time on the product. We told them we would ship within 1-3 business days. On the third business day as we were getting ready to ship, we saw customer had opened a chargeback with their bank. We now know customer is in bad faith and wants to scam us of the purchase. They intend to keep the bike and have their money too. They have also consistently harassed us on the phone. We will NOT be shipping this order since the customer has opened a chargeback with their bank and already been refunded by their bank.

  Best,

  Wellbots

• Initial Complaint

  Date:05/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an e scooter on May 1st and still haven't received shipping confirmation, called in a few times and was told it will ship that day, and still no shipping confirmation ??

  

  Business Response

  Date: 05/12/2025

  Hello,

  Customer ordered a scooter that is shipped directly by the manufacturer who took a day or two but finally confirmed they were out of stock. We promptly conveyed the same to the customer as best practice and also offered an alternative. Customer declined the alternative and asked for a full refund. We then went ahead and issued a full refund to the customer. Please close this case and delete this complaint.

  Best,

  The Wellbots Team

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I think it's unreasonable to charge me any fee for the return according to the policy you shared. The item was returned in factory seal and it was in transit only because somebody was slow in processing my order cancellation request. As mentioned in our previous conversation, which I'm reiterating and summarizing here: (1) the order was placed at 1:40 pm ET on 05/27; (2) I requested order cancellation via email to the Wellbots team at 03:25 pm ET on 05/27; (3) I received the first email response from Wellbots at 7:09 pm ET on 05/28; (4) ********* label was created at 5:00 am ET on 05/28 but the item was not shipped out until 1:38 pm ET on 06/05. Please refund me the full amount of $524.00 instead of $471.60. If you think this is not an issue you can fix, please forward this email to your supervisor and have me cc'ed, or please provide me a number I can reach out to.

  

  Business Response

  Date: 01/24/2025

  Hello,

  Indeed the customer was charged a restocking fee due to buyer's remorse under our return policy: ********************************************************

  However, we then refunded the customer the restocking fee as well after talking with them. Customer is in bad faith to leave a review even though all was resolved in their favor. We ask this review to be taken down ASAP.

   

  Best,

  Wellbots

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new pool heater from wellbots it was less than ***************************************************** to contact the manufacturer instead exchanging it and the manufacturer will not exchanged but instead keep replacing parts that isn't working. Now wellbots says they won't exchange it because its past 30 days.

  

  Business Response

  Date: 05/21/2024

  Hello,

  As you can see in the proof of purchase attached, customer placed their order on August 19, 2023 and reached out outside our return window, which is within 30 days from shipping. Their order shipped on August 22, 2023. Our return policy can be found here: *************************************************************;

  This claim falls under manufacturer's warranty services and not an exchange or a refund due to the sheer amount of time taken by the customer to reach out. We sell thousands of these cleaners, all customers ready the very clear return policy and then agree to the terms and conditions at check out before placing the order. When there is a need for aftersales after the return window has passed, it is upon the customer to reach out to the manufacturer and get it resolved. We hereby request this complaint made in bad faith be removed due to customer's negligence. It is not upon ********************** to repair, replace or refund the customer but the manufacturer to help them with warranty claims.

   

  Best,

  Wellbots

• Initial Complaint

  Date:05/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item, EcoFlow DELTA 2 Portable Power Station, from Wellbots, at $600. Two weeks later, I found a much better deal from **** with $101 lower but refurbished. Therefore, I decided to get the refurbished version and have been trying to return the item.I sent an email as their return guide, but their response was very slow, giving me an impression that they don't want to accept return.Then, they kindly offered a price match, but they could not, because the one I was looking at was refurbished item.All of sudden, they started to ask 15% of restocking fee if I want to return, saying that they have mentioned on their website, which was not true. I was looking at the description before I started to ask.After I ask "where does the 15% of restocking fee come from", they just UPDATED their website and they sent me the updated link (hah), which is ridiculous. I don't know what to do with this situation. On their website, they say that customer's satisfaction is extremely important. And they are free to change their return policy whenever they want. This company shouldn't work like this way.

  

  Business Response

  Date: 05/21/2024

  Hi there,

  Unfortunately, we have to charge restocking fees for non-defective returns, we pay the shipping and handling. As we can see from the screenshots the customer provided:

  - The restocking fee has always been mentioned in our return policy. We updated the page to make it more clear but we did not tweak the policy.

  - The client said that he was aware of those restocking fees when he first reached out.

  Best,

  The Wellbots Team

• Initial Complaint

  Date:03/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a drone from them that was suposed to arrive 2 days ago, when calling them them said the transaction was on hold because of fraud, when calling the bank they said the transaction went through. They dont want to refund or send the product.

  

  Business Response

  Date: 03/15/2024

  Good morning,

  This customer placed their order on March 12, 2024 and was immediately flagged and voided by our fraud detection system run by ********. We submitted the order again for a manual review to be fully sure and the outcome was the same - being flagged for fraud. Order was placed using a proxy IP address, the Billing Address did not tie to the Card Holder and there was no history of any previous transactions either. All the above are clear signs of credit card fraud. Hence, the payment was not captured by our system further leading to the order not being processed.

  Wellbots is not in possession of the card holder's money as due to non capture and is not responsible for issuing refunds as their is no transactional value attached here. Over the phone customer tried placing the order again as well and was okay to use PayPal as a different method of payment as they have their own fraud prevention system. A PayPal invoice was timely sent to the customer per their request and they never paid.

  Wellbots receives numerous transactions daily. As a marketplace, we also receive fraudulent ones, it is our job to have a robust fraud prevention system in place to protect ourselves and the cardholder. In this case, we work with ******** that does the needful for us. As market leaders in this sphere, we trust their analysis. 

  Best,

  The Wellbots Team 

• Initial Complaint

  Date:02/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 20th, I placed an order with Wellbots for an **** Solar Panel Charger and an **** Ultra 2 Wireless Security Camera 2-Pack. My order number is ******. I bought these items to surveil my new vehicle, but unfortunately, I never received the package.When I contacted the ******************************** email to report the issue, *********************** and ******************** informed me that the solar panel charger was out of stock and that I would be refunded for it. However, they claimed that ***** had already delivered the wireless security cameras per tracking number, ************.When I checked the tracking number, I noticed that the picture provided was not of my residence. Instead, it was a blurry image of a box on a table. Since no signature was required for the delivery, the package was left without confirmation of receipt.I contacted customer service, who stated they would file a claim on February 7th. However, I have not received any updates since then. I have already filed a police report, but the detective informed me that no crime was alleged, only a missing package that was probably misdelivered. Unfortunately, nothing can be done about it. To support my claim, I have attached corroborating documents such as emails, police reports, and screenshots.As I never received the package and cannot rely on the safe delivery of items, I would like to request a refund of $599.99.

  Customer Answer

  Date: 03/07/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Wellbots regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

  

  Business Response

  Date: 01/24/2025

  Hello,

  Customer's order was shipped in time via FedEx: ************ and clearly delivered in time. Customer claimed they never recieved it and we filed a claim with ***** who then confirmed it was delivered in time. Customer seems to be in bad faith as they then opened a chargeback against our company. They now have the product and the money. However, we would like to put this case to rest and move on.

  Best,

  Wellbots