Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/30/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 5th I placed an order for raycon earbuds of $96.00. their website promised on or before Christmas Eve. After placing the order I got a notification about reusing tracking numbers. My local ***** according to *** tracking, has had the package since the 12th. When I went down there they said that they can't find it and it was probably thrown out due to being lightweight. After placing my order on the 5th, the **** tracking site says my ordered was delivered on Sep 26th in another state.I just want my headphones or a refund.Order # ******* Tracking # **************************

  Customer Answer

  Date: 01/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought these as part of a black Friday sale on Nov 29. I still haven't gotten my order yet although the expected delivery date was Dec 14/15. The last update was Dec 4. I reached out to them for a refund or to check where my order was. They said if it didn't arrive by Weds (Dec 21) they will refund but I haven't gotten anything yet. I tried to reach them but they've been ignoring me. I would like a refund as I believe my item is lost in the mail.

  Customer Answer

  Date: 12/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/28/2022 I placed order #*******. An order of everyday ear buds in black for $67.83 including all fees and taxes. Using the *** tracking number they provided # **************************, as of today, 12/22/2022, it has not been delivered and has sat in the ******* ******** postal system waiting for acceptance for over two weeks or since 12/05. These were a gift for a birthday on 12/21, which has now passed. Per the companys guidelines, that requires the package sit for two weeks in the same spot, before a complaint can be filed their support. On Monday 12/19/2022, I filed a support ticket and was sent an email asking for 1-3 days to view the ticket. We are now three days beyond my initial contact with nothing. The money has cleared my back account and I want nothing more than what I paid for.

  Business Response

  Date: 01/25/2023

  To whom it may concern,
  Thank you for reaching out to us on the behalf of *********************. ************** order was marked successfully delivered on December 23, 2022. We have attaches a copy of the order record showing the date delivered and a screenshot of the shipments tracking updates via both *** and **** as a reference.

  
  We hope after review that you close this case in our favor.

  
  Thank you,
  Raycon, Inc.
  

  
  

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of Raycon Gaming Earbuds this year and one of the earbuds has stopped working.I read online that this can often be fixed with a simple factory reset but there are no articles that can tell me how to do this on my specific model. I reached out to ********************************** on December 16th asking if they could assist me in the following email:"Good morning. I purchased a set of your Gaming Earbuds several months ago and now my right earbud has stopped working. The earbud light turns on and the touch to change volume still works but there is no sounds.According to several sources, I've read I'm supposed to 'factory reset' my earbuds. How do I do that with the Gaming earbuds? There is no buttons on them and I don't know how to reset them while they're in their case."They sent me an automated message saying that it can take 1 to 3 business days to respond (which I understand). It has now been one week since my initial message and I have not herd anything back. This is not my first time reaching out to Raycon global support and I never ever receive a message back from them.All I want is an explanation on how to reset my model of earbuds. If the earbuds reset and start working again then I have no further questions. If I reset the earbuds and they still do not work, I would like to receive a replacement pair as these are probably only 3 months old and for them to break after only 3 months of use is just ********. I do have a warranty but don't want to waist it now if the problem can be solved by a simple restart. Thank you so much for your time,-*

  Business Response

  Date: 01/31/2023

  To Whom It May ******************** you for reaching out to us on behalf of ***********************. We sent ************ instructions on how to reset his earbuds on January 26, 2023 (see copy of email attached). We have yet to receive a response, but should the troubleshooting not prove to be helpful he is more than welcome to reach back out to us and we will try to provide further assistance. Additionally, while the one-year limited warranty on **************** earbuds expired on February 13, 2022, we can offer a discounted rate towards a new pair of earbuds should he be interested.

  We hope after review that you close this case in our favor.

  
  Thank you,
  Raycon, Inc.
  
  

• Initial Complaint

  Date:12/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Dec. 4, 2023 and received tracking information Dec 6, 2023. The tracking number provided was recycled and when shipment started to move within 2 business days tracking information would update and correct tracking information would reflect. I continued to check back with no update. On Dec 14, 2023 I contacted company for status update with no response. On Dec 16, 2023 I requested cancelation of order. They responded back saying they were unable to cancel order due to order already processed in system. They sent me a link for tracking and told me to continue to check back for updates. This was their resolution. Today is Dec 19, 2023 and tracking information still has not updated. Their shipping policy states. Orders typically processed within 1 to 3 business days and delivered in 4 to 8 business days following fulfillment. In rare circumstances, the package may take up to 14 business days. Please help me resolve this issue I just want a refund at this point.

  Business Response

  Date: 01/26/2023

  To whom it may concern,
  Thank you for reaching out to us on the behalf of *********************. In late November and early December we experienced an issue in which we were assigned recycled **** tracking numbers for a number of shipments that we sent via *** Mail Innovations. We were able to find a way to track the orders and did send ************** a link to a Mail Innovations-specific tracker (see correspondence attached).  At the time that we were contacted *********************** was still considered to be in transit and we could not issue a refund. Her order was marked successfully delivered on December 22, 2022 (see order record and joint ***/**** tracking attached).
  
  
  We hope after review that you close this case in our favor.
  
  
  Thank you,
  Raycon, Inc.
  
  

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bought a pair of Raycon wireless airbuds and got an email 12-5-22 that they got shipped and the routing number that they sent me was an old one that saying was delivered in September to ********** and they are not trying to resolve this issue or want to offer a refund for a product that I never received

  Customer Answer

  Date: 01/09/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Raycon, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

  Business Response

  Date: 01/25/2023

  To whom it may concern,

  Thank you for reaching out to us on the behalf of *********** *******. In late November and early December we experienced an issue in which we were assigned recycled **** tracking numbers for a number of shipments that we sent via *** Mail Innovations. We were able to find a way to track the orders and did send *** ******* a link to a Mail Innovations-specific tracker (see correspondence attached). *** *******'s order was marked successfully delivered on December 22, 2022 (see order record and joint ***/**** tracking attached).

  
  We hope after review that you close this case in our favor.

  
  Thank you,
  Raycon, Inc.

• Initial Complaint

  Date:12/14/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received my product I ordered on December 7th 2022. I placed plan order for Raycon earbuds for $70.87. The Everyday earbuds Electric Blue. Order # ******* December 7th 2022.They sent an email saying they were delivered on December 12th. The product was never delivered to my mailbox though the tracking says delivered at ****** ********. I do not live in ********. The old tracking number they used was an old dated tracking number that was never updated and it never went to my official address that I used to place this order. I live in ******** not ********. The **** they used was not in my state that I live in. I assure you I never received the item. I sent several emails by contacting them and letting them know my situation and I have never heard back from them. I have my receipt and my order form from the item I ordered and never received. I asked for a refund if they will not please send me my order. I still have not heard from anyone on this matter.

  Customer Answer

  Date: 12/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,

  
  
  ***********************
  
  
  
   
  

  
  

• Initial Complaint

  Date:12/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Raycon and a few days later received the tracking number. According to the tracking number my order was delivered on September 24. I placed the order on December 2! Also, the delivery address was in ******** live in *************. There is no phone number to contact the company and contact is by email only. I have emailed them several times and then after 2-3 days they respond telling me that the *** tracking numbers are recycled and will update in 48 hours. Well, it has been 6 days and no new updates. When I email them again they say it may take a little longer with no new information. It has now been 8 days, much longer than the 24 hours, and still nothing. I emailed them again and they now tell me they are looking into the matter. I have a feeling I will not be getting the item I ordered and I would like a refund immediately of $72.25 so that I may purchase the item elsewhere before Christmas as this is a gift. The order number is *******

  Business Response

  Date: 01/26/2023

  Dear *** *******,
  Thank you for reaching out to us on the behalf of ****** ****. In late November and early December we experienced an issue in which we were assigned recycled **** tracking numbers for a number of shipments that we sent via *** Mail Innovations. We were able to find an alternate way to track the shipments and did send *** **** a link to a Mail Innovations-specific tracker (see correspondence attached). *** ****'s order was marked successfully delivered on December 14, 2022 (see joint ***/**** tracking attached).
  
  
  We hope after review that you close this case in our favor.
  
  
  Thank you,
  Raycon, Inc.
  
  

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of fitness buds on 11/29/2022 directly from Raycon. I received shipment notification and tracking number from *** but using **** innovations delivery. The tracking was incorrect; it **** mail innovations) indicated the package was delivered 9/2022, two months before I ordered and to an address in Indiana. I dont live in *******. The *** site tracking indicates the package is stuck in **********, ***** and has been since the 12/3/2022. I notified Raycon immediately that tracking number we was wrong. Their response was that *** issued duplicate tracking numbers. That a new number would be issued, that I misunderstood and there is some confusion. I have sent them no fewer that five emails stating the problem and have requested a refund no fewer that 3 times. They continually defer my request and ignore my request for a refund. The *** website updates to indicate that the package will be delivered the current date. I suspect it updates automatically because a delivery has not been triggered. Im amazed a company with the advertising base it implements on ******* is willing to jeopardize their footprint with highly suspect business practices. I simply want a refund because Raycon has demonstrated they are not trustworthy. There are other wireless buds out there!!

  Customer Answer

  Date: 12/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a pair of earbuds as a birthday gift in August 2022. The items were defective and stopped working in September 2022 after proper but sporadic use. I contacted Raycon in September 2022 for assistance. After being informed that they were under warranty and that I would have to send them back to get a replacement, I did so in November 2022. Instead of receiving a replacement item, I was emailed a gift card. The amount of the gift card does not cover the cost of a replacement pair, and is in breech of the limited warranty replacement contract/information that was provided with the original gift. Multiple attempts have been made to get the replacements I am owed, per their own warranty policy, and Raycon continues to state that they can only offer a gift certificate.