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Business Profile

Electronics and Technology

Raycon, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 97 total complaints in the last 3 years.
  • 42 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two pairs of everyday ear buds on 11/22/22 from Raycon Global because one of the biggest sellers were they guaranteed never to fall out as I am disabled and have to rely on assisted devices to get around. I looked over all the reviews and the majority a big majority were extremely positive. So when they finally arrived on Tuesday 11/29/22 I along with my husband were elated to try them and omg the sound quality is amazing the style everything was great that's u til my husband took me out for a run and by the time we got home we noticed one of the ear buds were gone. We went back and retraced our movement and no earbud and of course because I am disabled it made me think it was my fault and I started crying because I am on a fixed income and this was a spurge from me and my husband to each other. I have spent an email to ************************ and have not heard anything. Not sure what's more upsetting the fact it did fall out or that no one wants to answer you. All I want is another pair because to me they are amazing except the falling out ****.

    Business Response

    Date: 01/27/2023

    To whom it may concern,
    Thank you for reaching out to us on the behalf of ***********************************. Unfortunately, loss is not covered under the terms of our one-year warranty. We have the terms of our one year limited warranty are posted on our website (*************************************************). ************************ was offered, and accepted, a 30% discount which she did use to purchase a new pair (see correspondence and order record for new purchase).


    We hope after review that you close this case in our favor.


    Thank you,
    Raycon, Inc.

Raycon, Inc. is NOT a BBB Accredited Business.

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