Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronics and Technology

Raycon, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 97 total complaints in the last 3 years.
  • 42 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned my Raycon Impact buds because they were defective. I filed a return for the product, per their return process (#******), and I sent the product back to them. I received confirmation that their product was delivered to them on Jul *******. Since then, I have received zero communication from them even though I have reached out to them twice. The first was just requesting a status on the refund, and the second was a demand for a refund. Thus far, I have received ZERO communication from them, and I will not be purchasing from them ever again. This is abysmal customer service, and there is no excuse for it. At this point, I just want my money back, and their lack of anything even remotely resembling customer service voids their claim to any restocking fee. I want the full refund. Only the FULL refund will resolve this at this point. Two emails without a single response. I should not have had to email to ask for a status update at all, but they had their chance to make this right before involving the BBB.

    Customer Answer

    Date: 09/02/2025

    Better Business Bureau:

    At this time, I have not been contacted by Raycon, Inc. regarding complaint ID ********.

    Sincerely,

    **** ***********

  • Initial Complaint

    Date:07/15/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ******* a product from raycon firstly on Thursday the 19 June 2025 at 11:41pm. I paid 198.40$ for a pair of raycon sport earbuds and a protective case. After I ******* the headphones they shipped them out on the Friday but then a couple hours later the order got sent back to raycon. I emailed them letting them know and they asked me if I wanted a refund or a replacement pair and I asked for a replacement pair that was all good and fine and the order was placed on Tuesday the 1 of July. After that raycon never shipped the product to me it has been held in place as unfulfilled and I have emailed them at leaste ********************************************************************************************************* my money back but nothing. I have taken screenshot's as evidence of all the proof of purchase the order existing and being stuck and the last reply i got from them. The last email i got from them was them trying to give someone else a cashback not me.

  • Initial Complaint

    Date:06/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a pair of headphones for my girlfriend as a present back in April of 2024. they started to have an issue where they wouldnt charge in their base. I reached out to Raycon starting in December of 2024 asking to begin a ***. Raycon answered and asked me to do basic troubleshooting but nothing helped. I tried submitting an *** on the website but they had no record of my purchase, I bought them directly from Raycon. In January of ********************************************************************************************************************************** return. I have tried contacting them on ******** and again they asked for my info only to not respond to me. I have a copy of my purchase and all of emails to prove what I am telling you. They will not warranty my headphones.

  • Initial Complaint

    Date:05/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    in October, I bought a set of Raycon Everyday headphones. Since then, the left ear cushion has been essentially falling apart. I attempted to contact Raycon no less than 5 times with a request for SOME kind of resolution. It has been radio silence every single time I've emailed their support. No replies, no offer of replacement, no offer to purchase a replacement, nothing. Their automated warranty process demands that I ship my headphones back to them to receive an entire replacement unit. I do not want a replacement unit - just an ear cushion since it's clear it was a manufacturing defect. They've not responded to a single one of my inquiries.

  • Initial Complaint

    Date:04/17/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I accidentally clicked OK to ordering a second pair of headphones at a discount. I literally clicked on the wrong button and have been unable to reverse the transaction. I returned the 2nd set of headphones immediately and still have not received my refund. This business has no customer service number and has not responded to emails.

    Customer Answer

    Date: 05/12/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Raycon, Inc. has been resolved.

    A representative of Raycon contacted me, listened to my complaint and issued my refund. I am appreciative.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ******* ****

  • Initial Complaint

    Date:04/10/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 21st of 2025, I ordered 2 ear buds. They got the color of 1 set wrong but said I could replace it after I got it in the mail. I had so much trouble getting my set to connect with my laptop that I decided to send both back for a refund, per the 30-Day Satisfaction Guarantee! They do not have a phone number to call. In fact they tried to charge me $50 for a phone call so I had to cancel my credit card and get a new one. This company does not have a system to get a refund, it only allows us to click on gift card for other products thru their company??? This company is such a scam!

    Customer Answer

    Date: 05/15/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Raycon, Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***** ******

  • Initial Complaint

    Date:04/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I havent had these earbuds very long, the sound pops rises and drops rapidly. So I tried to email for a return. They came highly recommended and I gave them a chance. This is the last time I am going to try an Online product. This morning they were overheating.I have emailed their support 3 times and I havent received a response. When I filled a warranty claim with them before even *************************************************************************** a regular refund with a 20% restocking fee.I will probably just do a regular refund and lose the 20% but these people need to be reachable. Especially if they are peddling faulty equipment like this.

    Customer Answer

    Date: 04/28/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Raycon, Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***** *******

  • Initial Complaint

    Date:03/11/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two pairs of earbuds on 12/2/2024 for $142.86. The order number is *******. We received notice that our order was sent via ***, but delivered by ****, tracking number **********************. We went to our parcel locker, but the earbuds were not there. We reached out to raycon and also opened an inquiry with ****. Raycon advised that they would send a replacement, but never did. I followed up with them for several weeks and never received tracking information for the replacement.

    Customer Answer

    Date: 04/05/2025

    Better Business Bureau:

    At this time, I have not been contacted by Raycon, Inc. regarding complaint ID ********.

    Sincerely,

    ******* ****

  • Initial Complaint

    Date:03/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started a return with this company and sent back the product on 2/17/25. I went to the post office today to see what the tracking said and the post office shows them receiving my package on 2/21/25. I have emailed them multiple times with no response and I have yet to receive a email or a refund from them. I put the original tracking number in the spot below, the return conformation number is - ********

    Customer Answer

    Date: 04/04/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Raycon, Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***** ********

  • Initial Complaint

    Date:03/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/29/24 placed Black Friday order #******* for Xmas through ************************** 1/15/25 sent back order, never opened never used 1/29/25 received response that they have issued a Store credit.1/30/25 replied that I did not ask for a store credit. I would like money return back to the credit card that was used.1/31/25 Raycon responded that all they needed was the order number or a copy of the original order email confirmation.2/1/25 reply to that email with the order number and an attachment of the email confirmation.2/6/25 send email asking for a response 2/10/25 no response received send another email asking for credit back to method of payment that was used 2/17/25 sent email asking for a follow up 2/21/25 sent final email asking for a response before I turn them into Better Business Bureau 2/22/25 received a response stating we will be sure to escalate your message to the right department. You will hear back from us shortly.3/7/25 I have given Raycon plenty of time to respond. They have not therefore submitting my complaint asking for credit back.

    Customer Answer

    Date: 04/02/2025

    Better Business Bureau:

    At this time, I have not been contacted by Raycon, Inc. regarding complaint ID ********.

    Sincerely,

    ***** *****

Raycon, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.