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Business Profile

Electronics and Technology

Raycon, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 140 total complaints in the last 3 years.
  • 57 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 pairs of earbuds from the company website and they've already taken the payment, but haven't shipped my ordered. I've also got an issue with a $0.10 balance on my order, but the link Raycon supplied will not let me to make a payment for the remaining balance.

    Customer Answer

    Date: 11/16/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** ********



     

  • Initial Complaint

    Date:11/04/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Raycon has yet to respond in anyway after my package was marked lost by a handler which was actually stolen, the carrier has messaged them about this situation but they too have not received any contact this was over 2 weeks now. Up to this point I would just want a complete refund from all this if they send a new item I guess that would be okay but the refund would be better. This was supposed to be a gift to my mother from me and my brother. I paid for it and my brother had the account/billing address. I have attached pictures screen shots of the order summary and the emails of the carrier about the package.

    Customer Answer

    Date: 11/29/2025

    Better Business Bureau:

    At this time, I have not been contacted by Raycon, Inc. regarding complaint ID ********.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:11/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My brother and I made an oder from them on the 16th of October as present for our mother and paid for standard shipping but it has been way past the date and now turns out the shipping company lost the package and Raycon support has not answered at all even the shipping company has sent them an email about the lost item. I would like if they just respond to send a new item or give me back a refund.

  • Initial Complaint

    Date:10/27/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of earbuds from Raycon. I didnt like the fit so I returned them via ****. They received them back in *****, ** on October 6th and the website says Id receive the refund in 5-7 business days. It is now October 27th and I havent received still not received the refund. They said theyd look into it and then I received an email from them saying theyd look into were closing the ticket! I still have not received the refund and I cant get them to respond to me!

    Customer Answer

    Date: 11/20/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Raycon, Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ******* *******

  • Initial Complaint

    Date:10/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent raycons an email about my warrenty return and they haven't gotten back to me even after I paid them, they are not responding at all, I wanted to get this returned by last month, it's been over 2 weeks, and they've replied about maybe 3-4 times.

    Customer Answer

    Date: 10/31/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Raycon, Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***** *******

  • Initial Complaint

    Date:09/30/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have received the product back but is still taking payment on the installment plan and from the complaints I don't think I will get it back . You can send emails but you get no response from them

  • Initial Complaint

    Date:09/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I check everywhere and couldnt find my order so I contacted seller but the customer support. It was suppose to be birthday gift but the pacakge wasnt received. After I emailed them multi okie requested for refund, they refused to refund it.

  • Initial Complaint

    Date:09/09/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Amazon Order #******************* I bought the Raycon Fitness Earbuds on Amazon on Prime Day (July 2025).Despite being at full charge, the right earbud will lose connection within 2-5 minutes of being on. It will make a short PING noise and then turn off (only the left one works). This has happened no less than 10 times in the past two weeks and makes the product unusable. This should not be happening within the first ************************************************************************************ directly I have submitted three emails, 8/29, 9/5 and 9/6, all of which have been ignored. The email I am contacting is what their website suggests:**************************************************************************** Thank you,**** ********

    Customer Answer

    Date: 10/05/2025

    At this time, I have been contacted directly by Raycon, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

    They reached out nearly two weeks ago (9/22/25) saying they were analyzing my claim and would advise shortly..........two weeks later, here we are (still no response - Follow up sent today)

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    **** ********

    Customer Answer

    Date: 11/19/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Raycon, Inc. has been resolved.  They provided a replacement product for $0

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    **** ********

  • Initial Complaint

    Date:09/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received earbuds in middle of June as bday gift. Used only a couple of times and the left ear bud sound just fades away until you hear no sound. I reached out via email as they do not have a number to call and got a response that I could return them under the 1 year warranty due to defect and provided a link to do return. I went through the process and selected return and refund of amount paid and when I got to the submit button - it would not allow me to. I tried numerous times, then reached back out and got another email with the same link which did not work. I researched complaints and this is the biggest, not getting a response or making it difficult to return under warranty. I got another email this morning saying that it is not working because I missed the 30 day window - I sent the first email that said it fell under the 1 year warranty and that I wanted it returned and did not want a replacement as I do not want to go through this again. The email that it came was sent using Richpanel which when I looked up is an AI response so all of this is AI which explains why it is so difficult to get done - you can't speak to a real person. I just want to return them and get my money back.

  • Initial Complaint

    Date:09/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase August 11, 2025 $89.00 which includes insurance. I received them and they wont be still on my ear. Constantly readjusting them, feel like earbuds will fall out of my ears. I spoke to ****** in customer service. Not understanding why I was t just sent a return label like I wanted! The link she sent me now looks suspicious! It take me to pick another earbuds but not return. Im thinking some sort of glitch! I go back press return item nothings happen! Told her and sent her a screenshot, she escalated it to ****. He clarified I want, use credit for another type pay the difference. It been three days after my response to him! I reached tech out back to support! Not response! Just lies of reaching out. At this point I just want my one back! This is very unethical, unprofessional, unorganized, unproductive business practices! Every time I tech at even today no response! It doesnt take two people to send a return label. I want my money back! What I just seen on ****** consumers 239 people agree. I even tried calling the 212 number. Automatic chat box! No phone calls. The 646 area code number is busy. And the 212 as I said as a chat box that says they dont take calls. Im filing a report with a Better Business Bureau as well cause I dont play games with my money and I expect for a private to work not to be scammed. And now I cant get my money back. And Im leaving a message on **** consumers as well. I dont play when it comes to my money so I already filed a report with the *** if you dont know what that means is a fair tray commission and Im on my way to file a report with the Better Business Bureau.. I believe in receipts so here are my screenshots. I want my money back! No reason, I havent received a return label. Speaking to ****** and supposedly ****. No response since last week! I want my money! Ive tried to call THE 212 and the 646 number its a chat box or either is busy. Im tired of getting the runaround. Product doesnt work properly.

Raycon, Inc. is NOT a BBB Accredited Business.

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