Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received earbuds in middle of June as bday gift. Used only a couple of times and the left ear bud sound just fades away until you hear no sound. I reached out via email as they do not have a number to call and got a response that I could return them under the 1 year warranty due to defect and provided a link to do return. I went through the process and selected return and refund of amount paid and when I got to the submit button - it would not allow me to. I tried numerous times, then reached back out and got another email with the same link which did not work. I researched complaints and this is the biggest, not getting a response or making it difficult to return under warranty. I got another email this morning saying that it is not working because I missed the 30 day window - I sent the first email that said it fell under the 1 year warranty and that I wanted it returned and did not want a replacement as I do not want to go through this again. The email that it came was sent using Richpanel which when I looked up is an AI response so all of this is AI which explains why it is so difficult to get done - you can't speak to a real person. I just want to return them and get my money back.

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase August 11, 2025 $89.00 which includes insurance. I received them and they wont be still on my ear. Constantly readjusting them, feel like earbuds will fall out of my ears. I spoke to ****** in customer service. Not understanding why I was t just sent a return label like I wanted! The link she sent me now looks suspicious! It take me to pick another earbuds but not return. Im thinking some sort of glitch! I go back press return item nothings happen! Told her and sent her a screenshot, she escalated it to ****. He clarified I want, use credit for another type pay the difference. It been three days after my response to him! I reached tech out back to support! Not response! Just lies of reaching out. At this point I just want my one back! This is very unethical, unprofessional, unorganized, unproductive business practices! Every time I tech at even today no response! It doesnt take two people to send a return label. I want my money back! What I just seen on ****** consumers 239 people agree. I even tried calling the 212 number. Automatic chat box! No phone calls. The 646 area code number is busy. And the 212 as I said as a chat box that says they dont take calls. Im filing a report with a Better Business Bureau as well cause I dont play games with my money and I expect for a private to work not to be scammed. And now I cant get my money back. And Im leaving a message on **** consumers as well. I dont play when it comes to my money so I already filed a report with the *** if you dont know what that means is a fair tray commission and Im on my way to file a report with the Better Business Bureau.. I believe in receipts so here are my screenshots. I want my money back! No reason, I havent received a return label. Speaking to ****** and supposedly ****. No response since last week! I want my money! Ive tried to call THE 212 and the 646 number its a chat box or either is busy. Im tired of getting the runaround. Product doesnt work properly.

• Initial Complaint

  Date:08/22/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a pair of open earbuds on February 6th 2025, the item malfunctioned and they properly warrantied them and sent a new pair. The second pair malfunctioned and to warranty again they would not offer a replacement but offered store credit or refund to original payment method. I chose store credit as to buy another pair. Input the store credit number in the cart during checkout but it charged my original payment method a higher price then I originally paid so not a warrant anymore. So I'm out $67.32 and have a store credit still, I have no intentions of buying again. Contacted support and they have me a run around until they say it's been forwarded to management. No response had been made. All communication has been great in the beginning but very undesirable after the 2nd purchase I made. I shouldn't have to wait anymore to resolve this warrantee and billing mistake.

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of earbuds from the company. They arrived and I set them up but they didn't function as they were described in the owner operation manual. I contacted the company's customer service and was instructed to try again using the same directions. I was then told that I should return them for a ***lacement as they seemed to be "damaged". I ordered the ***lacement set and returned the originals. Upon receiving the ***lacement I encountered the exact same issue. I again contacted customer service and was instructed with the same instructions as the first time. Eventually the customer service *** asked for a specific model then told me that this model didn't have the feature I was asking about and that they were sorry for the confusion. I asked to return them for a refund. This process took almost an entire 30 days from the original order. I have been in constant contact trying to get my purchase refunded. Their system is only allowing a gift card. They wrongly instructed me on how to use a product, got me to ***lace a product which was "damaged" which was not damaged, and are now trying to give me a gift card to purchase another product which I am not interested in owning. Their documentation clearly showed features which do not exist for this product. Their customer service ***resentatives clearly do not know anything about the products, or they are just trying to not refund money under their refund policy.I just want my purchase refunded to it's original payment.

  Customer Answer

  Date: 09/15/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Raycon, Inc. regarding complaint ID ********. They contacted me prior to this complaint being filed to "return the item". After several correspondences to ensure a refund and not a store credit for the returned  item I opened this complaint, then I sent it back and am still awaiting correspondence from them. They received the item on September 2nd according to the **** tracking site (See attached docs). There has been no further contact by them and no refund issued to my original payment method, even though I have tried sending them messages about this issue. The email I received from them said I would be issued a full refund to my original payment method if I returned the item once they received it. They have given me no reason to believe they have received the item, have issued no refund, and have not responded to this complaint that I am aware of. They have not made any mention of it or settling it directly to me and have ceased correspondence entirely.
  
  Sincerely,
  
  ******* *******
  

• Initial Complaint

  Date:08/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product bought Apr 10th 2025.Requested refund April 27th; within 30day refund policy.Tracking shows product returned on April ******** Aug 13th 2025 and have not received refund.

• Initial Complaint

  Date:08/08/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned my Raycon Impact buds because they were defective. I filed a return for the product, per their return process (#******), and I sent the product back to them. I received confirmation that their product was delivered to them on Jul *******. Since then, I have received zero communication from them even though I have reached out to them twice. The first was just requesting a status on the refund, and the second was a demand for a refund. Thus far, I have received ZERO communication from them, and I will not be purchasing from them ever again. This is abysmal customer service, and there is no excuse for it. At this point, I just want my money back, and their lack of anything even remotely resembling customer service voids their claim to any restocking fee. I want the full refund. Only the FULL refund will resolve this at this point. Two emails without a single response. I should not have had to email to ask for a status update at all, but they had their chance to make this right before involving the BBB.

  Customer Answer

  Date: 09/02/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Raycon, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  **** ***********
  

• Initial Complaint

  Date:07/15/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ******* a product from raycon firstly on Thursday the 19 June 2025 at 11:41pm. I paid 198.40$ for a pair of raycon sport earbuds and a protective case. After I ******* the headphones they shipped them out on the Friday but then a couple hours later the order got sent back to raycon. I emailed them letting them know and they asked me if I wanted a refund or a replacement pair and I asked for a replacement pair that was all good and fine and the order was placed on Tuesday the 1 of July. After that raycon never shipped the product to me it has been held in place as unfulfilled and I have emailed them at leaste ********************************************************************************************************* my money back but nothing. I have taken screenshot's as evidence of all the proof of purchase the order existing and being stuck and the last reply i got from them. The last email i got from them was them trying to give someone else a cashback not me.

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an order for the Raycon Everyday Earbuds on April 13, 2025 and received them April 19, 2025. I initiated a return on April 22, 2025 and dropped my return off at a ***************. According to **** tracking, the package was received by Raycon on April 29, 2025. Raycon said they would refund me for my purchase once they had received my return. Over two months later, I have not received my refund. I have attempted to call and email the company using all publicly available contacts, and have not been able to get in contact with anyone. My emails have gone unanswered for over a month, and no one is answering their phones. Amount Paid: $68.32

  Customer Answer

  Date: 07/25/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Raycon, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  **** ******
  

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a pair of headphones for my girlfriend as a present back in April of 2024. they started to have an issue where they wouldnt charge in their base. I reached out to Raycon starting in December of 2024 asking to begin a ***. Raycon answered and asked me to do basic troubleshooting but nothing helped. I tried submitting an *** on the website but they had no record of my purchase, I bought them directly from Raycon. In January of ********************************************************************************************************************************** return. I have tried contacting them on ******** and again they asked for my info only to not respond to me. I have a copy of my purchase and all of emails to prove what I am telling you. They will not warranty my headphones.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im in need of assistance. Ive been going back and forth with Raycon for over two weeks now, which is totally unacceptable. Ive been a customer with ********************** for four years now, and Im regretting my loyalty with each passing day. *** never had troubles with customer service before until now.I purchased the Fitness headphones in November of last year. I had them for a short time and started having issues with them not charging. I returned them under the refund and I received another pair with no problems. As of two weeks ago, the replacement pair has not been charging. The warranty is for a year. I tried to return them under the warranty, but since I already returned them shortly after I bought them, the order is saying I already returned them. I havent been able to get any help or anyone to respond to me. Then, I got a notification that the ticket was being closed without ANY help.This is the worst customer service I've ever had, and a categorically shameful way to treat a loyal patron.I finally got ahold of someone and they said they were going to change the warranty and further look into the issue. I did this immediately after (and Ive checked it several times since) and I informed them immediately after I checked that it still wasnt working. Then everyone has stopped responding to me. Theyre still under warranty and I would expect Raycon to honor THEIR warranty. They are the fitness blue earbuds. The order number is *******. The amount of the earbuds is for $89.99 I would prefer a refund at this time so I do not have to go through this customer service debacle when they die again in 6 months. I will settle for an exchange though.

  Customer Answer

  Date: 06/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********* ******
  
  
  
   
  
  

  Customer Answer

  Date: 07/23/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Raycon, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ********* ******