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Business Profile

Electronics and Technology

Raycon, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 140 total complaints in the last 3 years.
  • 57 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase 11/28/22 for two pairs of earbuds and have not received my order. Not only that but they sent me first a tracking code that said I had made my purchase months earlier and my stuff was delivered to some place in *********. Then they sent me a new code and there has been no movement for weeks.. what is going on, have I been scammed? They arent communicating with me and they are supposed to be gifts for Christmas so I need to be refunded if the shipment was lost..

    Customer Answer

    Date: 12/19/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****



     

  • Initial Complaint

    Date:12/09/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of fitness buds on 11/29/2022 directly from Raycon. I received shipment notification and tracking number from *** but using **** innovations delivery. The tracking was incorrect; it **** mail innovations) indicated the package was delivered 9/2022, two months before I ordered and to an address in Indiana. I dont live in *******. The *** site tracking indicates the package is stuck in **********, ***** and has been since the 12/3/2022. I notified Raycon immediately that tracking number we was wrong. Their response was that *** issued duplicate tracking numbers. That a new number would be issued, that I misunderstood and there is some confusion. I have sent them no fewer that five emails stating the problem and have requested a refund no fewer that 3 times. They continually defer my request and ignore my request for a refund. The *** website updates to indicate that the package will be delivered the current date. I suspect it updates automatically because a delivery has not been triggered. Im amazed a company with the advertising base it implements on ******* is willing to jeopardize their footprint with highly suspect business practices. I simply want a refund because Raycon has demonstrated they are not trustworthy. There are other wireless buds out there!!

    Customer Answer

    Date: 12/09/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:12/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a pair of earbuds as a birthday gift in August 2022. The items were defective and stopped working in September 2022 after proper but sporadic use. I contacted Raycon in September 2022 for assistance. After being informed that they were under warranty and that I would have to send them back to get a replacement, I did so in November 2022. Instead of receiving a replacement item, I was emailed a gift card. The amount of the gift card does not cover the cost of a replacement pair, and is in breech of the limited warranty replacement contract/information that was provided with the original gift. Multiple attempts have been made to get the replacements I am owed, per their own warranty policy, and Raycon continues to state that they can only offer a gift certificate.

Raycon, Inc. is NOT a BBB Accredited Business.

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