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Business Profile

Electronics and Technology

Raycon, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 132 total complaints in the last 3 years.
  • 58 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a pair of earbuds as a birthday gift in August 2022. The items were defective and stopped working in September 2022 after proper but sporadic use. I contacted Raycon in September 2022 for assistance. After being informed that they were under warranty and that I would have to send them back to get a replacement, I did so in November 2022. Instead of receiving a replacement item, I was emailed a gift card. The amount of the gift card does not cover the cost of a replacement pair, and is in breech of the limited warranty replacement contract/information that was provided with the original gift. Multiple attempts have been made to get the replacements I am owed, per their own warranty policy, and Raycon continues to state that they can only offer a gift certificate.

  • Initial Complaint

    Date:12/08/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of fitness ear buds from this company and they sent me a package tracking link and it says that my order was delivered to ********. I live in ********. When I emailed them they told me to wait 48 hours and then it would be fixed. After ************************************************************************************************************************************************************* a refund. All I want is for them to take accountability for their actions and make this right. I want my order or my money back.

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two pairs of everyday ear buds on 11/22/22 from Raycon Global because one of the biggest sellers were they guaranteed never to fall out as I am disabled and have to rely on assisted devices to get around. I looked over all the reviews and the majority a big majority were extremely positive. So when they finally arrived on Tuesday 11/29/22 I along with my husband were elated to try them and omg the sound quality is amazing the style everything was great that's u til my husband took me out for a run and by the time we got home we noticed one of the ear buds were gone. We went back and retraced our movement and no earbud and of course because I am disabled it made me think it was my fault and I started crying because I am on a fixed income and this was a spurge from me and my husband to each other. I have spent an email to ************************ and have not heard anything. Not sure what's more upsetting the fact it did fall out or that no one wants to answer you. All I want is another pair because to me they are amazing except the falling out ****.

    Business Response

    Date: 01/27/2023

    To whom it may concern,
    Thank you for reaching out to us on the behalf of ***********************************. Unfortunately, loss is not covered under the terms of our one-year warranty. We have the terms of our one year limited warranty are posted on our website (*************************************************). ************************ was offered, and accepted, a 30% discount which she did use to purchase a new pair (see correspondence and order record for new purchase).


    We hope after review that you close this case in our favor.


    Thank you,
    Raycon, Inc.

  • Initial Complaint

    Date:09/16/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,I received defective earbuds from Raycon and they simply won't send me a return shipping label in order to get a refund. I'm a disabled man with no surviving loved ones and I don't own a printer. Getting to a place that I'd ultimately have to pay for to get is printed is very difficult. They're unresponsive to my pleas for them to just mail me a label and now just ignore me evidently feeling completely justified in keeping my money.

    Customer Answer

    Date: 10/11/2022

    Better Business Bureau:

    I've capitulated to Raycon's wishes and spent my time, money, and energy to obtain a return mailing label, sent it, and got my refund. I still feel they're scum for how they treat disabled people.

    Sincerely,

    *****************************



     

Raycon, Inc. is NOT a BBB Accredited Business.

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