Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never received product and it has been almost two months. Emailed company twice and never got a response.

  Customer Answer

  Date: 02/06/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Raycon, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for 4 earbuds in November of 2021. Since, I have had nothing but continual connectivity and pairing issues with my macbook air, as well as my iphone. I've had the earbuds replaced 3 times, and on the third time, I had the SAME issue, and processed a refund for both of my personal earbuds (the other 2 from the original order were purchased as Christmas gifts). I have been trying to contact customer service since 11/****** have been getting either no response, or delayed response, claiming they've deposited refunds that are not there. The ************************ on their website promised a full refund for both sets of earbuds, and I am still waiting for this to get resolved. I have emailed their support center 28 times!

  Customer Answer

  Date: 02/05/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Raycon, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a product to the tune of $87.00 and never received. Emailed their support page several times without a response. This company does not a phone number to follow up on orders or challenges with their products.

• Initial Complaint

  Date:12/26/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered headphones, was given delivery ****** of **** business days. Then that changes to 2 weeks. That date comes and goes, still no delivery. I sent multiple customer emails and tickets to the company between Nov. 20 - Dec. 20. Receive very little response or help. American shipping company can only tell me it's 'on the way' but item still hasn't even reached Ireland. Finally raycon respond and admit it's been lost. I say I want a refund.Once again they go back to not responding to me.

  Customer Answer

  Date: 01/19/2024

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Raycon, Inc. has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order, never received it. Contacted customer service and they never returned my email. Super shady company

  Business Response

  Date: 12/07/2023

  To whom it may concern,
  Thank you for reaching out to us on the behalf of *********************. After checking our messaging software, it would appear that we sent a reply to ******************** email about ***************************************************************************************************** transit to her (see attached  email and reply) and we apologize if that email went unreceived. ******************** order was put out for delivery earlier on the day of receiving this complaint, December 7, 2023. The shipment can be tracked via the link below and I have attached a copy of the order record so that the tracking number can be verified.

  ***************************************************************************

  We hope after review that you close this case in our favor.

  Thank you,
  Raycon, Inc.
  

  
  

• Initial Complaint

  Date:12/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of earbuds on 11/27/23 and had been tracking the package since today when it was supposed to be delivered. It said it was delivered on the tracking status it sent me but when i clicked to track it with **** it said it was marked "return to sender" so i never received my package which was supposed to be a Christmas gift, and no phone number to call for any hope of this being resolved or receiving them in time for christmas. This was my first time buying from this company and I am very dissapointed.

  Business Response

  Date: 12/06/2023

  To whom it may concern,

  Thank you for reaching out to us on the behalf of *****************************. ******** order was reshipped to the corrected address provided within 24 hours of contacting us (please see the attached order record of the reshipment).

  We hope after review that you close this case in our favor.

  Thank you,
  Raycon, Inc.
  

  
  

  Customer Answer

  Date: 12/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, and on 9/27/23 @ 10:39 am, I contacted RayCon via ********************************** in addition to a third attempt through their website.My concern is about earbuds I purchased for my wife based on my initial order. Both were stated to be the same MSRP price but the most recent pair did not have the same features such as the awareness mode. This is the primary reason I bought them to first time as well as why I purchased a pair for my wife in addition to the decent sound quality.I am disappointed that the awareness mode is not part of the newer pair. Now I am two times disappointed that I have not been contacted not to include this time. Now I am reaching out to the BBB to get a resolution.

  Business Response

  Date: 12/05/2023

  To whom it may concern,
  Thank you for reaching out to us on the behalf of ***************************.

  ****************** second order was for an older model of our Everyday earbuds (labeled The Everyday Earbuds - 2020 Edition) that we had on sale at a significant markdown from their original price and the price of the current model (see attached order records). In addition to having a different name and price to identify the earbuds as the 2020 model, we also had a note on the item page stating that this was an older model, a disclaimer regarding the conditions of the sale, and a comparison chart showing the difference between the 2020 and current models. I have attached screenshots from our web archive of the The Everyday Earbuds - 2020 Edition item page from the date of purchase (9/4/2023) depicting all notes, disclaimers and differentiations and of the comparison chart that was included on the page. 

  Unfortunately, we have been unable to locate ****************** emails to us (see screenshot from our Customer Experience software) but I will look out for any new emails and also search our spam folders.

  We hope after review that you close this case in our favor.

  Thank you,
  Raycon, Inc.
  

  
  

  Customer Answer

  Date: 12/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Two things in response:

  1) I understand staying up on emails in todays world is extremely difficult, and thats just in consideration of my own emails. That aside, I had contacted Raycon no less than three times via email and their website in response to them wanting me to rate them. I certainly am sympathetic to their system issues, nevertheless be it known that I did indeed communicate with them.

  2) Although I agree that the second set of earphones that I purchased had significant savings, the main thing to note is the **** price was the same as the first set that I purchased. Based on this, I expected the functionality between the two to be the same. This not being the case was a disappointment that I immediately conveyed to Raycon without response. My intent in my communication was to rectify this by Raycon conceding and resolving this issue or allow me to return the product for a full refund.

   

  Respectfully,

  ***************************

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 12/13/2023

  To whom it may concern,

  I would recommend ************** reach out to us at support@rayconglobal,com and I will look out for his email.

  However, as shown in the files from the previous response (and which have also been attached to this response) we very clearly illustrated what features were and were not included in the 2020 model of the Everyday earbuds. This included a different model name and label, a note that this was an older model, a disclaimer stating that this was a final sale item that cannot be returned for a refund, and a comparison chart that was also interactive so that if someone decided that they wanted current model they could go to that product page. This model of earbuds was initially sold at $79.99 (the price of the current model of the Everyday earbuds), but because we now offer an updated model we had the 2020 model at a markdown from its initial price point. We made no attempt to conceal which model of earbuds were being offered at the markdown price, nor the difference in features nor the sales terms and instead highlighted that this was not our current model (which is listed at *********************************************************************).

  While the item was listed as final sale, ************** can file an exchange at the link below and use the amount paid for the 2020 model as credit off of a purchase of the current model.

  *********************************************

  We hope after review that you close this case in our favor.

  Thank you,
  Raycon, Inc.
  

  
  

  Customer Answer

  Date: 04/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hello ******************************* and the BBB Team,

   

  Unfortunately, I like Raycon did not receive any additional emails after my 12/7/23 response, that is until yesterday on 4/4/24.

   

  On my part, this situation was not resolved to my satisfaction. I went back and found the original email with the offer I used to purchase the second set of earbuds. I do concede that the 2020 Edition description did appear but as *** stated, both sets of earbuds that I purchased had the same MSRP, which led me to believe the features were the same. On that same email, there was no Comparison Chart provided. At this point, those hyperlinks in the email would not take me to the information that was available at the time on the Raycon website. If I had come across the Comparison Chart that the Raycon Rep provided as a pdf in the BBB complaint threads, I definitely would not have made the purchase.

   

  Regarding the #******* & #******* Order pdfs, these are somewhat misleading; the second one doesnt show the original MSRP price which, again, is the same value as the first purchase but three years apart. Another thing I noticed during both purchases was the fact that the Fitness style earbuds had the same MSRP as each other. This also gave some confidence that the earbuds in which I was interested had the same features as the first set I purchased.

   

  Not that it matters at this point, but I went back through my sent folder and found at least one communication attempt to Raycon via **********************************. I am very empathetic that email accounts can be overrun with junk mail let alone relevant emails like mine and yours. Throughout this process, it has been my contention that I be allowed to return the earbuds that did not meet my expectation. As it is, I have unsubscribed from receiving any further communications from Raycon. It is a shame that our relationship ended so quickly but I guess that is the price of doing business. My recommendation to Raycon is that they make it blatantly obvious of what features are available of what they are selling.

   

   

  Kind regards,

  **

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Raycon earbuds on October 21st and they were never delivered. I have tried to contact customer support but have received no response.

• Initial Complaint

  Date:11/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the earbuds in October 30th. I received a notification that they were delivered on 11/4. They were nowhere to be found. I contacted customer service and they told me to wait until 11/8 to see if they show up. 11/8 comesno earbuds. I contacted them again and was ignored for days. I finally receive an email and they told me they are working hard on shipping a replacementI confirmed my address and it has been crickets. No tracking infono earbuds. Terrible customer service. As if 11/15 at ****** CTstill no response to repeated emails. This company is scamming people.

  Business Response

  Date: 11/17/2023

  To whom it may concern,
  Thank you for reaching out to us on the behalf of ***************************. We have issued a new shipment to **************** with our expedited shipping option (see attached oreder record for the reshipment).

  We hope after review that you close this case in our favor.

  Thank you,
  Raycon, Inc.
  

  
  

• Initial Complaint

  Date:11/15/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered earbuds from Raycon Global on 11/1/2023 and it was supposedly shipped on November 4, 2023. I NEVER RECEIVED THEM. The order number is: #*******. The tracking number:**********************.The "phone number" is constantly "busy," and I received two auto-generated emails stating,"We have recently transitioned to a new ticket program, and appreciate your patience with us as we continue to work through a backlog of tickets. Our normal hours of operation are from 9 am - 6 pm EST Mon-Fri. Our Raycon *********** is a great way to find info on tracking your order, returns, and troubleshooting tips in the meantime!"There is no way to contact a person. I want my money refunded on my charge! I should have read these reviews before I ordered!Thank you in advance for your assistance.************************* ************* *********************

  Business Response

  Date: 11/17/2023

  To whom it may concern,
  Thank you for reaching out to us on the behalf of *************************. We have issued a new shipment to ****************** (see attached oreder record for the reshipment).
  We hope after review that you close this case in our favor.

  Thank you,
  Raycon, Inc.

  Customer Answer

  Date: 11/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************