Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ecommerce

Petlab Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Reviews

Customer Review Ratings

4.35

Average of 320 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Wes W

    Date: 06/03/2024

    I have read the other complaints and mine is about identical. Product order confirmation without having placed an order. Automatic subscription without approval or confirmation. In person phone reps placing subscription orders without approval. I had my credit card frozen and am getting replacement. Called multiple times only to be disconnected. I finally got through and they said they would cancel the order. I do not trust or believe anything they have communicated to me. I think their sales practices are dishonest.My initial favorable impression of their product is permanently soured. I will never purchase their products either directly or indirectly again. Im done with circular conversations and logic. Good riddance. I wouldnt bother ever again.

    Petlab Co.

    Date: 06/05/2024

    Hi ***! We want to sincerely apologize for any inconvenience or distress caused by the recent order placed under your account. We understand how concerning it can be to see unexpected charges, and we assure you that we take such matters very seriously. Please know that we would never place an order or initiate a subscription without our customer's explicit approval. We have thoroughly reviewed your account, and we can confirm that your order has been canceled and a full refund has been processed. You should see the refunded amount reflected in your account within 10 business days. If there is anything else we can do to assist you, or if you have any further questions or concerns, feel free to reach out to us at *********************************** Thank you, PetLab Co.

  • Disgusted Customer !

    Date: 05/13/2024

    For ***** order I set out my subscription ship date. Got the confirmation page with the golden retriever saying it was completed. Product shipped anyway. I let it go and set out the date for the following shipment date for **** I received an email that my shipment was coming up in three days. I replied to the email that this date was set out and should not be shipping. Now Im upset and I then went ahead and logged into the online account and cancelled. When they responded to my emails I was told it was a computer glitch but they did nothing to rectify the situation and shipped and charged me anyway and also claimed my cancellation came in after the item shipped. **************** is definitely not their forte.

    Petlab Co.

    Date: 05/15/2024

    Hi **** - Thank you so much for your feedback! We're sorry about the frustration and inconvenience you experienced. It shows in our records that we've issued a full refund for your latest order to address the inconvenience promptly. Rest assured, we are working to prevent similar occurrences in the future. Your satisfaction matters to us and we hope to have the opportunity to provide you with a fulfilling experience in the future. Should you need to reach us, please give us a call at +1-866-4-PETLAB ***************) or contact us at *********************************** Sincerely, PetLab Co. 

  • Frances C

    Date: 04/09/2024

    I ordered dental cleaning products from pet lab . I never used it because the noise terrified my dog . I also ordered extra brushes that were NEVER opened . I emailed the company to return products with in the 14 day window and they ignored my 3 emails . I then went to my cc company and was only able to get a partial return . I am stilled owed $38 . They only accept returns apparently within 14 days and product must not be opened ! I have all boxes it was never used and I am out the $ . They wouldnt even reply to my 4 emails until my cc company emailed them about the charges . DO NOT ever buy from this company! ****************

    Petlab Co.

    Date: 04/11/2024

    Hi *******,I am sorry to hear about this frustrating experience. Upon reading your review however, the product you are mentioning is from a different company named MyPetLab, ***************************************. Our dental products are a dental formula liquid and a powder product. We do not carry electronic tooth cleaners. You may contact them via their email: ************************************* Please let us know if you have any questions.Thank you,PetLab **

  • Kris Y

    Date: 01/30/2024

    **************** was great. From my initial order question to my return I needed to make - customer service was responsive and took care of each need I had.

    Petlab Co.

    Date: 02/01/2024

    Hi ****! Thank you for taking the time to leave us a review! We appreciate it! We are happy to hear that everything is going great! If you happen to need anything else, please reach out to us at [email protected],PetLab Co.

  • Elsa R

    Date: 11/07/2023

    On 10/17/23 I ordered probiotics for my dog and subscribed for auto shipping every month. I received that order on 10/21. On 10/27 they tried to send me another order too early. Because another company I do business with suffered a security breach, my credit card had to be cancelled, so Petlab was unable to process that additional order. I then decided to cancel the subscription and received a confirmation from Petlab that the subscription had been canceled on 10/29. However, Petlab continued to try to charge the cancelled card after the subscription cancellation. On 11/7 I received an email letting me know that my order had been processed and had been shipped. I checked my Credit Card account and it had been charged to my new Credit Card which I HAD NOT GIVEN TO THEM. I went to the website and the subscription had been reinstated WITHOUT MY AUTHORIZATION. I promptly cancelled the subscription, again, and spent an hour searching their webpages for a number to call. It is literally buried inside the webpage. Upon reaching a customer service representative she reviewed all my emails and seemed baffled how this could have happened and said she had submitted it to be investigated. I must say, that the customer service rep. was very polite and helpful and immediately issued a refund. I will not be using this company in the future and will never recommend it to anyone I know.

    Petlab Co.

    Date: 11/08/2023

    Hi ****,Thank you for your feedback. We apologize for the experience you had with us. It was never our intention to upset you, but rather to be there for you and make things as easy as possible for you and your pup. We are also sorry you were experiencing difficulties when using our website. If we can help you and your dog out with anything else going forward, please let us know by reaching out to us at **************************************** you,PetLab Co.

  • JoAnn H

    Date: 10/25/2023

    Good service but need to cancel the subscription. Thank You, ** *******************

    Petlab Co.

    Date: 11/04/2023

    Hi *****,Thank you so much for the feedback! We are happy to hear that everything is going well. We have reached out to you by email about canceling your subscription. If you ever need anything or have any other questions, please feel free to reach out to us at *********************************** Thanks again!Sincerely,PetLab Co.

  • Rose M

    Date: 10/22/2023

    Good products. Work for my dog Also respond when asked questions

    Petlab Co.

    Date: 10/26/2023

    Hi ****,We really appreciate you leaving this review for us! Thank you for liking our products! We are so happy that they are helping your dog! We are always happy to help you and are excited to hear that we are always there for you when you have questions. If we can ever help with anything else, please reach out to us at [email protected],PetLab Co.

  • Kathleen E

    Date: 10/22/2023

    My dog loves the product, and it's helped some with her itch, and hair regrowth. I look forward to using them again.

    Petlab Co.

    Date: 10/31/2023

    Hi ********,Thank you for your review! We love hearing that your dog is enjoying the product and that it has helped your pup quite a bit! We hope that your dog continues to do well! If we can ever help with anything else, please feel free to reach out to us at [email protected],PetLab Co.

  • Amy T

    Date: 10/20/2023

    The joint chews actually work! My elderly dog had 1 per day and her physical ability to walk vastly improved!

    Petlab Co.

    Date: 10/26/2023

    Hi ***,Thank you so much for your review! We really appreciate you taking the time to leave us this feedback. We are so happy to hear that our ********** Chews are helping and that your dog has improved its mobility. If we can ever help with anything else, please let us know.Sincerely,PetLab Co.

  • Ginny C

    Date: 10/19/2023

    Good product and help my dog to minimize his allergies.

    Petlab Co.

    Date: 10/20/2023

    Hello *****,Thank you for your review! We are so happy to hear that your dog's allergies have been minimized. We hope that your pup continues to do well! If we can every help you out with anything, please feel free to reach out to us at ********************.Sincerely,PetLab Co.

Petlab Co. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.