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Business Profile

Ecommerce

Petlab Co.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

4.35

Average of 320 Customer Reviews

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Review Details

  • Lynn Ann R

    Date: 02/09/2023

    The probiotics are working on my Lab, her yeast problems have greatly improved and the coat and skin chews are helping to improve her dry skin, also improving is her coat, its much shinier and her coat is getting thicker! Im very pleased with the results so far! Thank you!

    Petlab Co.

    Date: 02/10/2023

    Hi ***************, We appreciate your feedback. We are so glad that the Probiotic Chews and Skin and Coat Chews are a good fit for your pet. Thank you, and stay pawsome. Sincerely, PetLab Co.

  • Kathie H

    Date: 02/08/2023

    Excellent probiotic. Since Ive been giving my dog a daily probiotic ( last 6 months) she has little to no eye discharge, also her scratching is ****.Thank you!!

    Petlab Co.

    Date: 02/08/2023

    Hi ******,
    We appreciate your feedback. We are so glad that the Probiotic Chew is a good fit for your pet. Thank you, and stay pawsome.
    Sincerely,
    PetLab Co.

  • Nicole M.

    Date: 01/31/2023

    I ordered their products and I did not sign up for a subscription I just ordered the free sample that I had to pay shipping for they are still building me you can't contact them with the phone number either They keep making me email back-and-forth with no results

    Petlab Co.

    Date: 02/09/2023

    Hi ******* Thank you for your message. All of our customers have the option of choosing either one time purchase or subscription when placing an order. Our records show that you first reached out to us by email regarding this issue on 1/30/2023, and we responded to you on 2/2/2023. We informed you that your subscription was cancelled, and that you were fully refunded for your most recent order that you were unaware of. Also, we are sorry for any difficulties that you experienced contacting us. Our customer care phone number is ***** ********, and our hours of operation are Mon-Fri 9am-7:30pm EST and 10am-6:30pm EST on Saturdays. Please let us know if we can be of further assistance. We are always happy to help! Sincerely, PetLab Co.

  • Jason W.

    Date: 01/30/2023

    my dog (********) looks and feels great his coat is shining stools are normal

    Petlab Co.

    Date: 02/06/2023

    Hi *****,
    We appreciate your feedback. We are so glad that Probiotic Chews are a good fit for your pet. Thanks again and stay pawsome!
    Sincerely,
    PetLab Co.

  • Mary G.

    Date: 01/28/2023

    I am being ignored via email after asking for a return on an unopened package with in in theor 30 day window period for returns. Instead of simply accepting my return, they send emails questioning the return and hope you do not responsible within that 30 day time period. Any legitimate company would have a 30 day money back guarantee. This is not happening. Horrible way to treat customers. No phone number to contact anyone.
    *****

    Petlab Co.

    Date: 02/09/2023

    Hi ****,
    Thank you for your message. We apologize for any inconvenience that you may have experienced. Our records show that you first reached out to us regarding this issue by email on 1/21/2023, and we responded to your message on 1/24/2023. We emailed you a questionnaire because your pet had a poor experience with one of our products, and we like to document these instances for quality assurance purposes. It does look like that you answered our questions, and we informed you on 1/29/2023 that you were fully refunded for your order. Also, we are sorry that you experienced issues contacting us. Our customer care phone number is ***** ********, and our hours of operation are 9am-7:30pm EST Mon-Fri and 10am-6:30pm EST on Saturdays. Please let us know if we can be of further assistance. We are always happy to help! Sincerely, PetLab Co.

  • Karen J

    Date: 01/23/2023

    The chews and the drops for her ears work great and the availability of products and price is great!

    Petlab Co.

    Date: 02/06/2023

    Hi *****,
    We appreciate your feedback We are so happy that the Probiotic Chews and the Clear Ears Therapy are good fits for your pet. Thank you and stay pawsome!
    Sincerely,
    PetLab Co.

  • Stephanie S

    Date: 01/19/2023

    My 12 yo is doing so good on the probiotics and the joint care. I couldnt be happier. Thank you *******

    Petlab Co.

    Date: 02/06/2023

    Hi *********,
    We appreciate your feedback. We are so happy that the both the Probiotic Chews and the Joint Care Chews are such a good fit for your pet. Thank you and stay pawsome!
    Sincerely,
    PetLab Co.

  • Dave W

    Date: 01/12/2023

    Interesting... I came here to post an overwhelmingly positive review of the products and what they've done to help my two Olde English's. I see the comments below and I wonder if anyone knows how to use the various attributes of the internet and vendor contact/web forms. I'm not mocking anyone but Petlab has a solid ordering/pausing/cancellation system. I use "pause" from time to time while I learn how much to have on hand.I've been a Petlab client for just about five months but the change in both of my dogs is something worth telling. I use the Probiotics for both of my 80lb pups. One is eleven and the other is nine. Only the older dog gets the anti-itch but both get the probiotic. I've been amazed to see the results after just a couple of months. They are happier and they no longer "crop dust" ** in the room. Their bathroom schedules are incredibly consistent. We're actually feeding them a bit less as well since the probiotic is so efficient.

    Petlab Co.

    Date: 01/13/2023

    Hi ****,We are delighted to that your two Olde English pups are enjoying and seeing benefits from their probiotics, and that your older one has seen help with itching. We know you're comfortable with the customer portal, but if you ever need anything, please let us know. We appreciate you sharing your feedback! Thanks for being part of our pack and stay pawsome!

  • T. B.

    Date: 01/11/2023

    They over charge you right at your first order. Their website automatically upsells your orders to include 2 or 4 additional tubs. I was overcharged $150 when wanting to only buy 1 tub for 50, I got 5 for 200.
    I tried to contact them the same day I placed the order. They had the order at my house within the week and ignored all calls and emails. You can't email them, call them, nothing.

    Petlab Co.

    Date: 06/07/2023

    Hi ****** - Thank you so much for your feedback! We're sorry to hear about your experience. We were unable to locate an account under this name or email. If you have not been assisted already please reach out to ********************************** and we will certainly look into this immediately. Alternatively, we can be reached at 1-866-4-PETLAB. Thank you! PetLab Co.

    T. B.

    Date: 06/07/2023

    I was fully refunded This matter was atleast addressed but after difficulty trying to contact someone by phone.

  • Sara B.

    Date: 12/12/2022

    I paid for a monthly subscription. I received the first order. 2nd order was supposed to process Nov 29th. Today is December 12th. The last update I see was Dec 3rd. I have minimally reached out three times to the company via their website and received an automated email once. I like the product but the customer service is non-existent. No phone number to call or speak with a human. Very frustrating.

    Petlab Co.

    Date: 01/13/2023

    Hi **** - We appreciate you sharing your feedback and are sorry for any frustrations you have experienced. We checked our records and only show one email from you (on 12/9) which we responded to on 12/12 with your tracking details. With the holidays, we saw delays with some of our carrier partners and are sorry for the inconvenience this caused you and your pup. We're also sorry that hear you had trouble contacting us. We include our phone number on all our products. We can be reached at ************** Monday-Friday 9:00am-7:30pm ET and 10:00am-6:30pm ET on Saturdays. We show your order was delivered on 12/13 and are reaching out to you to confirm you did receive it. If we can be of any assistance, please let us know. Thank you!

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