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Ecommerce

Petlab Co.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

4.35

Average of 320 Customer Reviews

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Review Details

  • Bonetta S

    Date: 08/16/2024

    The service agent was knowledgeable, Very kind and understanding.... and handled the situation very quickly.. Need more like her on these web sites to handle problems and misunderstandings. Thank you for your kind help

    Petlab Co.

    Date: 08/19/2024

    Hey Arnold and Bonetta, 

    We truly value your feedback. It’s great to hear that one of our customer service team members was able to assist you in a way that exceeded your expectations. Thank you for sharing your experience with us. We look forward to serving you again in the future!

    Kind regards, 
    PetLab Co. 

  • Annette M

    Date: 08/16/2024

    I am very happy that the product I ordered to rid my dog of her stinky breath actually works! I have started a subscription so she doesn't miss a dose. I had an issue with a duplicate order but the customer service department took care of it in minutes to my complete satisfaction.

    Petlab Co.

    Date: 08/19/2024

    Hi Annette, 

    We’re excited to hear that our product is working wonders for your dog. Your kind words are greatly appreciated. We’re happy to know that our customer service team made a positive impact on your experience. Thank you for recognizing our efforts and for your continued support.

    Warm regards, 
    PetLab Co. 

  • Christine G

    Date: 08/16/2024

    Good product. My ***** loves them. When I switched my subscription to the allergy and immune chew, I didnt do so in time and ended up with more product than I needed. **************** was prompt to reply, through email, credited my credit card and told me to donate the surplus product. Highly recommend the product and company.

    Petlab Co.

    Date: 08/19/2024

    Hello Christine, 

    We're glad to know that Coton is a fan of our product and we appreciate your feedback about our customer service! It's wonderful to hear that you felt well taken care of. We take pride in providing exceptional products and service, and your feedback validates our efforts.Thank you! 

    Stay pawsome, 
    PetLab Co. 

  • Sue K

    Date: 08/15/2024

    I realized that my monthly order may arrive whilst we are away for 5 weeks (with our 4 legged kiddos). I contacted **************** who assured me the order would arrive before we left.Shortly after that call I received a call from **************** to ask if I would like my order to be expedited by 2 day service at no charge to me - of course, I accepted and am so grateful for the care expressed by the PetLab employee.Every opportunity I get I recommend PetLab ** as I believe not only are their products good but also their **************** is exceptional.

    Petlab Co.

    Date: 08/19/2024

    Hi Sue, 

    Thank you for your kind words and for sharing your positive experience with us! We're thrilled to hear that our customer care team members were able to assist you. We take pride in providing exceptional products and service, and your feedback validates our efforts. We look forward to serving you again and appreciate your support.

    All the best, 
    PetLab Co. 

  • Dana T

    Date: 08/15/2024

    The dental powder made a huge difference in our dog's breath and dental health. Because she had a heart condition, we could not have her teeth cleaned, and within just a month, this powder really helped. When she passed away, I submitted a request to return a recent, unopened package for a refund, and they were quick to respond with kindness and an immediate refund. If we decide to bring another dog into our family, we'll remember PetLab Co. for any supplement needs.

    Petlab Co.

    Date: 08/19/2024

    Hi Dana, 

    We're really touched by your feedback. It's bittersweet to hear that our ProBright Advanced made such a positive difference in your fur baby's life. We're sorry for your loss, but we're grateful to have been a part of bringing joy to your dog's life. Your feedback means a lot to us, and we're here for all fur babies and their devoted owners. Thanks for taking the time to share your experience with us.

    Best regards, 
    PetLab Co. 

  • Frank M

    Date: 08/14/2024

    So far very happy. I can't review for the product it's self. But for customer support, definitely ??! I accidentally ordered the wrong product. I thought it was going to be a big ole headache returning then waiting for the rite product. So I called right away. They not only told me to keep the wrong one and or donate it. Plus sent the rite one I originally wanted to order. Was one of the easiest exchanges I ever dealt with literally! Tysm! Will definitely update on how well the probiotics work when I start them for my dog bear....

    Petlab Co.

    Date: 08/16/2024

    Hi *****, 

    We truly appreciate your positive feedback. Its wonderful to know that our customer service met your expectations and provided you with the support you needed. Appreciate you choosing our product! Here's to your dog bear loving it and reaping all the benefits!

    All the best, 
    PetLab Co. 

  • Tammi T

    Date: 07/26/2024

    on 6/16 i placed my Allergy and Immune chews. 2 days later they took ***** out of my checking account but as of today 7/26 i still havent received it. i have contacted them through contact us) 4 times now and all i get is a email that says were very busy and they will contact me asap7/26 still nothing

    Petlab Co.

    Date: 07/29/2024

    Hi *****! We are very sorry for the inconvenience with your order and the delay in our response. We are dealing with a high volume of messages and respond in the order they are received. Rest assured, we have received your message and will check the charge with our accounting team. Well get back to you as soon as we can and appreciate your patience. Should you need to reach us through phone, please give us a call at +1-866-4-PETLAB ***************). Sincerely, PetLab Co. 

  • Michael W

    Date: 07/24/2024

    Your website *****, you idiots sent my order to the wrong address, I tried to change this but your crapy site would not let me I darn will never use you again, You trying to send another it will not happen I will alert my bank and tell them your a fraud company, Just a bunch of thieves.

    Petlab Co.

    Date: 07/25/2024

    Hi *******! We deeply regret that your order has been dispatched to an incorrect address and apologize for any inconvenience you have experienced while attempting to rectify this situation. We will be contacting you directly to resolve this issue. If you need to reach us, please call us at  +1-866-4-PETLAB ***************) or email us at *********************************** Thank you and best regards! - PetLab Co. 

  • Lisa F

    Date: 07/02/2024

    I ordered the Probiotic chew and the Allergy and Immune chews. My pets have horrible allergies and itch constantly, chew at thier paws and lick their fu to the point that it just falls out! It is heartbreaking! I saw this on tictoc or ******** or some social media platform. When I got them, I was reading and comparing the ingredients and there is LITERALLY ONE ingredient different in these 2 products! Only ONE yet they r marketing and selling them together claiming you need BOTH to help! To me, that is a total ripoff! These are NOT cheap by any means and to basically sell the same exact product to ppl except for 1 ingredient, is false advertising and totally taking advantage of desperate pet owners hoping to find a miracle to help their beloved pets and quite frankly, they should be ashamed of what **** are doing! They are taking advantage of ppl and it just isn't right! Granted, I have NOT used what I bought yet and I DO plan to just to see if it actually works and I WILL update this review after I tey the product bit for now I can honestly say, I feel taken advantage of. I ordered a 2 months supply so more to come yall!

    Petlab Co.

    Date: 07/04/2024

    Hi ****! We want to assure you that our products are carefully formulated to address different aspects of your pet's health based on specific needs. For your reference, our Allergy & Immune Probiotics was launched in this new version: All of the probiotic strains were specifically selected because of their beneficial effects on supporting gut health, weve added ********** and Vitamin E, which provide antioxidant benefits, weve also included colostrum for targeted seasonal allergy support. We genuinely value your feedback and hope that you will see positive results once you begin using them. Just a heads-up, supplements can take up to 3 months of consistent use to see the best potential benefits. If there are any further questions or if you need assistance, please don't hesitate to reach out to us at *********************************** We always strive to provide the best products and support for pet owners, and we look forward to making sure you have a great experience with our products. Thank you! - PetLab Co. 

  • Pamela B.

    Date: 06/03/2024

    This company used my debit card for an order I didnt place. When I contacted them they said theyd only refund half the price. Ridiculous!

    Petlab Co.

    Date: 06/24/2024

    Hi ******, 

    We deeply regret any inconvenience you've experienced. We would never set up subscriptions without customer consent. If you made a one-time purchase, you won't incur monthly charges. We've checked through our system however, we couldn't locate an account under your email address. Please contact our team at ********************************** or call us at +1-866-4-PETLAB ***************) so we can locate your account and assist you further with your refund. Thank you for understanding.

    Best, 
    PetLab Co. 

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