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Ecommerce

Petlab Co.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

4.35

Average of 320 Customer Reviews

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Review Details

  • Carol M

    Date: 08/28/2024

    My two Cairn Terriers are doing great on the newer dental powder. Awesome customer service people.

    Petlab Co.

    Date: 08/29/2024

    Hi *****, 

    Were so happy to hear that youve had a great experience with both our customer service team and our product. Its our mission to provide the best for pets and pet parents, and were grateful to have amazing customers like you who share our passion. Thank you for your support!

    Best regards, 
    PetLab Co. 

  • Donna B

    Date: 08/26/2024

    They get your order. I remember making a one time order but they changed it to a subscription. Now they Don't want to refund my money. I am a Cancer patient and I strongly recommend you use another product. My dogs wouldn't eat them . Their products are junk.

    Petlab Co.

    Date: 08/29/2024

    Hi *****, 

    We deeply regret any inconvenience you've experienced. Rest assured, we never enroll customers in subscriptions without their consent. If you made a one-time purchase, you won't incur monthly charges. We believe one of our customer care team members has fully refunded your order. Kindly allow up to ********************************************* your account. Please be assure that you will not be charged again for any future orders. If you have any other questions or concerns, our friendly team is just an email away at **********************************.

    Best regards, 
    PetLab Co. 

  • Nicole G

    Date: 08/23/2024

    Great customer service knowledgeable about products which made the decision easy for me. I was able to choose the right products that help my dog's issues

    Petlab Co.

    Date: 10/04/2024

    Hello ******, 

    Thank you for the fantastic feedback! Were pleased that our customer care team could offer you the support and assistance you were looking for. Your satisfaction is one of our priorities, and were grateful for your review.

    Best regards, 
    PetLab Co. 

  • Margaret D

    Date: 08/23/2024

    That pet mobility chew was very good for my dog. It's said to give her two, but since she's sensitive, I always start her out with just one. I noticed her energy level going up just after a couple days to the point where I backed it off to one half, and then she seemed to not be too hyperactive. She was acting like a puppy again and running zoomies all across the yarden, hurting her paws in the rocks, Something she hasn't done in ages. After giving her just the half chew On a daily basis we noticed she was able to get around easier. Get up easier and not be so limpy in her front quarters.

    Petlab Co.

    Date: 08/26/2024

    Hi ********, 

    We're delighted to hear that our ********** Chews have made such a positive difference for your dog. It's heartwarming to see our furry friends regain their youthful energy. Thank you for sharing your experience and expressing your satisfaction with our product. ?? 

    Warm regards, 
    PetLab Co. 

  • Gary P

    Date: 08/23/2024

    Amazing customer service and a brilliant product. Such a breath of fresh air to see how my issue was solved in a friendly and timely manner.

    Petlab Co.

    Date: 08/26/2024

    Hello ****, 

    Thank you for taking the time to share your experience with us. Providing a positive experience for our customers is one of our top priorities, and it is always rewarding to receive such positive feedback. We truly appreciate your support and hope to continue to exceed your expectations in the future.

    Best regards, 
    PetLab Co. 

  • Sonja M

    Date: 08/22/2024

    I love PetLab and their products. I began with the Dental Formula, which I've used for a couple of years. I added ProBright almost a year ago now and my boys' breath has improved tremendously, honestly more than their plaque, but I've also started brushing their teeth on a regular basis, which has done wonders. I still highly recommend these products and this company! So helpful and courteous.

    Petlab Co.

    Date: 08/26/2024

    Hi *****, 

    The positive impact of our products on your dogs' dental health fills us with joy! Hearing about the benefits you've seen is incredibly fulfilling. Thank you for sharing your experience with us; we greatly appreciate your feedback. Its feedback like yours that keeps us going and reminds us why we do what we do.

    Kind regards, 
    PetLab Co. 

  • Patricia H

    Date: 08/22/2024

    I was so very pleased with the gentleman that helped me.

    Petlab Co.

    Date: 08/26/2024

    Hi ********, 

    We appreciate your feedback about our customer service! It's wonderful to hear that you felt well taken care of. We look forward to continuing to provide you with exceptional service.

    All the best, 
    PetLab Co. 

  • Kirsten M

    Date: 08/21/2024

    Amazing customer service and Im loving the dental product! Its working well for both my dogs.

    Petlab Co.

    Date: 08/22/2024

    Hello *******, 

    We truly appreciate your kind words and are so pleased that our product and customer service exceeded your expectations. Knowing that you had a positive experience encourages us to continue striving for excellence. Thank you for your support and for choosing us! 

    All the best, 
    PetLab Co. 

  • Luz O

    Date: 08/21/2024

    I had a short period with the company but outstanding customer service. My dogs started the products within a two-month span. One of my dogs got sick and ended up in *** for almost 3 days. Per the vet did not believe the product had anything to do with dog getting sick*gut issues) but I knew that after spending almost $3,000.00 and change in emergency vet bill, I was not going to continue the subscription my dog anything other than food for a while. I received a call from my email return request, subscription cancelled, and my money refunded. Thank you Petlab Co. for your assistance.

    Petlab Co.

    Date: 08/22/2024

    Hi ***, 

    Thank you for sharing your experience with us. We're truly sorry you and your dog had this experience. We appreciate your feedback and are glad our customer care team was able to assist you promptly. Your satisfaction and your pet's well-being are our priorities. Thank you for giving PetLab Co. a chance, and we wish your dog a speedy and full recovery. We hope youll give your dogs some extra belly rubs from us. 

    All the best, 
    PetLab Co. 

  • David L

    Date: 08/19/2024

    These guys go above and beyond to make sure customers happy. Love this company

    Petlab Co.

    Date: 08/21/2024

    Hi *****, 

    Thank you for taking the time to share your experience with us. We are delighted to hear that you are satisfied with our service. Providing a positive experience for our customers is one of our top priorities, and it is always rewarding to receive such positive feedback. We truly appreciate your support and hope to continue to exceed your expectations in the future.

    All the best, 
    PetLab Co. 

Petlab Co. is NOT a BBB Accredited Business.

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