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Ecommerce

Petlab Co.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

4.35

Average of 320 Customer Reviews

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Review Details

  • Denise D

    Date: 09/03/2024

    I love this dental powder product. My dogs teeth look fantastic and wish I had known about it sooner. The customer service is fantastic and they are very easy to work with. Thank You Pet Lab.

    Petlab Co.

    Date: 09/05/2024

    Hi ******, 

    Thank you so much for taking the time to share your positive experience. We put a lot of effort into ensuring our products and service are top-notch, and its incredibly rewarding to hear that youre happy with them. Your feedback truly motivates us to keep doing our best! 

    Stay pawsome, 
    PetLab Co. 

  • Darlene S

    Date: 09/03/2024

    Great product and great customer service.I was told my dog would need ACL surgery on her leg at some point down the road. We had just had her one leg done and it was a very challenging experience so I did not want to do that again. Instead I put her on the Petlab joint care and she no longer limps and runs like a puppy!Ive recommended to many friends.

    Petlab Co.

    Date: 09/05/2024

    Hello *******,

    It brings us great joy to hear how our product has made a positive impact on the well-being of your dog. We are dedicated to delivering on our promises and it fills us with pride to know that our product is beneficial for you and your pet. Your support and trust inspire us every day!  Thank you for being a part of the PetLab family!

    Best regards, 
    PetLab Co. 

  • Diane R

    Date: 09/03/2024

    I accidentally subscribed for a monthly delivery when I meant to make a one time purchase. Contacted Petlab who immediately unsubscribed me with no questions asked. They also gave me half off of the second order I received. Totally did not expect that! Very cooperative company!

    Petlab Co.

    Date: 09/05/2024

    Hi *****, 

    We truly value your feedback. Its great to hear that our customer service team was able to assist you in a way that exceeded your expectations. Thank you for sharing your experience with us.

    Best regards, 
    PetLab Co. 

  • Traci N

    Date: 09/01/2024

    Great Customerservice! They were very understanding when my pet had passed away and it is appreciated.

    Petlab Co.

    Date: 09/03/2024

    Hi *****, 

    Thanks for sharing your experience with us. We're truly sorry for your loss, and we appreciate your kind words about our customer service. We're glad we could make things a little easier for you during such a tough time. 

    All the best, 
    PetLab Co. 

  • Terry D

    Date: 08/31/2024

    10 stars, if I can give it excellent fantastic knowledgeable.Overall customer service skills was superb.

    Petlab Co.

    Date: 09/02/2024

    Hello *****, 

    Thank you for taking the time to share your experience with us. Providing a positive experience for our customers is one of our top priorities, and it is always rewarding to receive such positive feedback. We are genuinely grateful for your support and are committed to consistently surpassing your expectations in the future.

    Kind regards, 
    PetLab Co.

  • Cindy I

    Date: 08/31/2024

    Love live pet lab *** They always have offers to help reduce cost to keep our babies healthy and happy. Thanks for great customer service too.

    Petlab Co.

    Date: 09/02/2024

    Hi *****,

    Were so thankful for your positive feedback. Its rewarding to know that our customer service team made a difference for you. We strive to offer the best support and appreciate your recognition of our efforts.

    All the best, 
    PetLab Co. 

  • Anabella D

    Date: 08/29/2024

    Great customer support, they provide all the information you need and want to know, very polite and helpful. Im glad my puppies are treated by **********************!

    Petlab Co.

    Date: 09/02/2024

    Hello ********, 

    Your feedback means a lot to **. Were delighted that you had a great experience with our customer service! Our team is dedicated to providing the best support, and its rewarding to know weve succeeded. We are grateful for the opportunity to have contributed to your pups' well-being.

    Warm regards, 
    PetLab Co.

  • Madison W

    Date: 08/29/2024

    Great customer service. Followed up with me twice when I didnt answer right away and gave me 100% refund because I wasnt satisfied.

    Petlab Co.

    Date: 09/02/2024

    Hi *******, 

    Thank you for your lovely review! Were pleased to know that our customer care team made a positive impression. Your satisfaction is important to us, and were glad we could meet your expectations.

    All the best, 
    PetLab Co. 

  • Stephanie T

    Date: 08/29/2024

    I began seeing posts all over ******** about PetLabs dental formula. I took the plunge and ordered a 3 month supply. I noticed an improvement in my dogs teeth after a few days. My dog was not able to handle the product with his Gerd so we stopped using it. I reached out to customer service (*****) and they were very professional and kind about the situation. I feel like they actually care about your pets and their well being. Though we didnt continue with the product, they are a great company. The dental sticks are a fun treat. I will order from them again.

    Petlab Co.

    Date: 08/30/2024

    Hi *********, 

    We want to express our sincere gratitude for your heartfelt feedback. We are thrilled to hear about the positive impact our Dental Formula had on your dog, and we're grateful for the kind recognition of our customer service representative *****. Your words affirm our commitment to providing high-quality products and exceptional service to our customers. We truly value your support and look forward to serving you and your furry friend again in the future.

    All the best, 
    PetLab Co. 

  • Shannon E

    Date: 08/28/2024

    Great customer service. Easy to cancel or skip a subscription If needed. Product seems to help p my dog with yeast allergies and she likes the treats.

    Petlab Co.

    Date: 08/30/2024

    Hello *******, 

    Thank you so much for taking the time to share your positive experience. We put a lot of effort into ensuring our products and service are top-notch, and its incredibly rewarding to hear that youre happy with them. Your feedback truly motivates us to keep doing our best! 

    Stay pawsome, 
    PetLab Co. 

Petlab Co. is NOT a BBB Accredited Business.

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