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Business Profile

Ecommerce

Petlab Co.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

4.35

Average of 320 Customer Reviews

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Review Details

  • Teresa M

    Date: 09/20/2024

    My pups have been on the probiotic chews for over a *********** help tremendously!! Neither has had the occasional upset tummy or diarrhea that seems to happen every now & then since theyve been on them. My 9 yr old Peke has also been on the joint chews for quite awhile- they seemed to be helping but I wasnt sure - I ran out because I wasnt doing auto ********** was without for over a week - her groomer noticed that she wasnt as limber as she had been the visit before, so they definitely make her every day joint pain so much better, she jumping up to sit with us again & joint chews also on auto ship. Thank you *******

    Petlab Co.

    Date: 09/23/2024

    Hi ******, 

    We are genuinely grateful to receive your feedback! It's incredibly rewarding to hear about the positive impact our products have had on your pups' health. Your feedback is a cornerstone of our commitment to excellence, and we feel privileged to have been able to make a difference for your beloved pets. Thank you for being a part of our pack and for choosing our products to care for your pets' health!

    Stay pawsome, 
    PetLab Co. 

  • Candace C

    Date: 09/20/2024

    My advice would be to add a sample packet at least containing 2 of the nuggets. This way if your dog loves it great. If not at least you tried and DID NOT have to open the actual product. Since the company will only to a refund if product is NOT opened. How are you supposed to try the product unless you open it. ***** the representative was very nice, and handled my return smoothly.

    Petlab Co.

    Date: 09/23/2024

    Hi *******,

    Thank you so much for your feedback! We're glad to hear our customer care team was able to help you out smoothly. We understand your point about the sample packets, and we'll definitely share this with our team for consideration. We always want to make sure you and your pup have the best experience, and we appreciate you giving us a try.

    Best regards, 
    PetLab Co. 

  • Carron S

    Date: 09/19/2024

    The product (Dental/****** powder) did not appear to be working as promoted. I asked to return product and cancel my membership. Representative was very polite and offered other options. I informed him I just wanted to return product and cancel membership. He then agreed to cancel membership and refund my money. He immediately sent 2 emails confirming membership was cancelled and money would be refunded. Thank you for no hassle.

    Petlab Co.

    Date: 09/23/2024

    Hello ******, 

    Your kind words are greatly appreciated. Were happy to know that our customer care team made a positive impact on your experience. Your feedback is invaluable and inspires us to keep improving. Thank you so much for sharing your experience. 

    Kind regards, 
    PetLab Co. 

  • Judy E

    Date: 09/19/2024

    The company website wouldnt accept my online order because it had a glitch with *** and yahoo email addresses. I was advised to call customer service.The first ****** I spoke with, just tried to insert my information on the website and discovered the same problem. I then was told I would be called back within an hour because customer service was unavailable at that time, to place a phone order.******* called me back, and was extremely helpful! She was extremely pleasant, offered feedback from her experiences with her dog, and I felt very cared for! So rare these days!I especially wanted to write this review, because I tend to read the negative reviews first before I work with a company and make purchases. Several of the reviews said there was bad customer service. I just wanted to make a note that that was not my experience! It was Above and beyond with ******* !

    Petlab Co.

    Date: 09/23/2024

    Hi ****, 

    We couldn't be happier to hear about your positive experience with our customer service. We strive to provide exceptional service and support to our valued pack members. It brings us immense joy to know that our team has lived up to your expectations and made your experience a delightful one. Thank you for being a part of our pack and for your trust in our brand.

    All the best, 
    PetLab Co. 

  • Barb L

    Date: 09/19/2024

    Ive been using the Immune Support with my 4 year old CKC and its been great! She rarely licks her paws & is no longer shaking her head. Also, *** been able to get my questions answered easily by the support staff. I highly recommend this company!

    Petlab Co.

    Date: 09/23/2024

    Hi ****, 

    Thank you for the glowing review! Were delighted to hear that youre satisfied with our product and service. Its feedback like yours that keeps us going and reminds us why we do what we do. We look forward to serving you again in the future!

    Stay pawsome, 
    PetLab Co. 

  • Teri C

    Date: 09/18/2024

    Very personable, friendly, helpful and understanding. Thank you very much.

    Petlab Co.

    Date: 09/20/2024

    Hi ****, 

    Thank you for your positive feedback! We strive to provide excellent products and support to all of our customers, and it's always wonderful to hear when we have succeeded in doing so. Thank you for being a part of our pack! 

    Stay pawsome, 
    PetLab Co. 

  • Melanie W

    Date: 09/18/2024

    Unfortunately my dogs belly didnt agree with the chews (he would throw them up). When noticed I was being charged for my 2nd month (I acknowledge I signed up for it) I call and cancelled the subscription. Because my I couldnt use them they refunded all my money back and asked me to donate the rest. AMAZING CUSTOMER SERVICE. I wasnt even asking or expecting a refund for the 1st month. They were genuinely concerned about my dog. My dog is perfectly fine.

    Petlab Co.

    Date: 09/19/2024

    Hi *******, 

    We're really sorry your dog had this experience, but we're glad to hear that our customer care team was able to resolve the situation for you. It's great to hear that they went above and beyond to ensure you were taken care of and that your pup is doing well now. We really appreciate you taking the time to let us know about your experience.

    All the best, 
    PetLab Co. 

  • Pamela H

    Date: 09/17/2024

    Pet lab came through for me when the post office didn't still showed in transit post office never responded back. contacted pet lab and Petlab resent my order out and I received it today thank you so much pet lab for all your help

    Petlab Co.

    Date: 09/19/2024

    Hi ******, 

    We truly value your feedback. Its great to hear that our customer care team was able to assist you in a way that exceeded your expectations. Thank you so much for sharing your experience with us.

    Warm regards, 
    PetLab Co. 

  • Ashley K

    Date: 09/17/2024

    I placed an order with PetLab Co. a couple of weeks ago, but when I hadnt received it, I contacted their support team. They were incredibly helpful and friendly throughout the process. It turned out that my package had been shipped to the wrong address, but they quickly resolved the issue and resent my order without any hassle. The customer service I experienced was top-notch, and I highly recommend PetLab Co. for both their great products and their outstanding customer support!

    Petlab Co.

    Date: 09/19/2024

    Hi ******, 

    Your kind words are greatly appreciated. Were happy to know that our customer care team made a positive impact on your experience. Thank you for recognizing our efforts and for your continued support.

    All the best, 
    PetLab Co. 

  • Ashley C

    Date: 09/16/2024

    Company was amazing. I contacted because my shipment had not arrived after multiple days. They reshaped my order asap. Great company!

    Petlab Co.

    Date: 10/04/2024

    Hello ******, 

    Thank you for taking the time to leave such a positive review. Were glad to hear that our team was able to assist you effectively and make your experience a positive one. Your feedback motivates us to keep delivering excellent service.

    Best regards, 
    PetLab Co. 

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