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Business Profile

Ecommerce

Petlab Co.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

4.35

Average of 320 Customer Reviews

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Review Details

  • Thomas C

    Date: 10/01/2024

    ****** using the website. **************** is A Plus in *****************

    Petlab Co.

    Date: 10/02/2024

    Hi ******, 

    Were so pleased to hear that youre satisfied with our service. Its feedback like yours that keeps us going and reminds us why we do what we do. We look forward to serving you again in the future!

    All the best, 
    PetLab Co. 

  • Cheri S

    Date: 10/01/2024

    This was my first call to PetLab *** and I had a few questions about the products. The **************** Representative was very knowledgeable and helped me in selecting the products that my dog needed. If the products work as well as the customer service, I'll be ordering many more times!

    Petlab Co.

    Date: 10/02/2024

    Hey *****, 

    We truly appreciate your kind words and are so pleased that our service exceeded your expectations. Knowing that you had a positive experience encourages us to continue striving for excellence. Thank you for your support and for choosing us! 

    Best regards, 
    PetLab Co. 

  • Kathy S

    Date: 09/30/2024

    Great and knowledgeable agents. Great products for dogs. Ive been giving my dog yorkie mix joint med and it works so well. I highly recommend this for dogs with joint pain and arthritis.

    Petlab Co.

    Date: 10/02/2024

    Hey *****, 

    It brings us great joy to hear how our supplement has made a positive impact on the well-being of your dog. Your kind words about our product and customer service mean a lot to us. We are dedicated to delivering on our promises and it fills us with pride to know that our product is beneficial for you and your pet. Thank you for sharing!

    Stay pawsome, 
    PetLab Co. 

  • Clarinda C

    Date: 09/27/2024

    I think PetLab ** is excellent. They have great customer skills and have handled any problem i had immediately. I have been a customer for a couple years Great job..

    Petlab Co.

    Date: 11/08/2024

    Hi ******, 

    Your satisfaction with our customer service means a lot to us. We are dedicated to providing excellent care and assistance to all our customers, and we are grateful for your positive feedback. Thank you so much for your trust and loyalty!

    All the best, 
    PetLab Co. 

  • Holly G

    Date: 09/26/2024

    I found Pet Lab within the last couple of years and have found their products to be absolutely wonderful. I've purchased for my own elderly dog as well as my grand dog and all products have met or exceeded expectations. I recently needed to contact customer service for help with returning a subscription that I neglected to cancel after my own dog passed away. Their kindness and compassion was genuine and greatly appreciated.

    Petlab Co.

    Date: 09/27/2024

    Hi *****, 

    Thank you so much for your kind words and for being a loyal customer. We are truly sorry for the loss of your beloved dog and understand how difficult that must be. It warms our hearts to know that our products have been helpful to both your dog and grand dog over the years. We're especially glad that our customer care team could offer you the care and compassion you deserve during this time. Thank you again for sharing your experience and for trusting us with your pets care.

    Best regards, 
    PetLab Co. 

  • Humberto P

    Date: 09/24/2024

    Awesome service, the customers service representatives are good people and their product it's great!

    Petlab Co.

    Date: 09/25/2024

    Hi ********, 

    We truly appreciate your feedback and are grateful for your acknowledgment of our commitment to serving our customers. Providing a positive experience for our customers is one of our top priorities, and it is always rewarding to receive such positive feedback. We truly appreciate your support and hope to continue to exceed your expectations in the future.

    Best regards, 
    PetLab Co. 

  • Hugh F

    Date: 09/23/2024

    There was a problem with my order I called expecting to get a person who would not believe me and give me the run around like most companies today but I was so wrong I got the nicest lady to help me she got to the taking care of and the whole time doing so actually cared about taking care of the customer me so I just like to thank you for making my phone call so nicely handled the company should be happy to have her as employee Thank You **** ***** **

    Petlab Co.

    Date: 09/24/2024

    Hi ****, 

    Thank you for taking the time to share your recent experience with our customer care team. We are delighted to hear about the positive interaction you had while resolving the issue with your order. We strive to provide exceptional customer service, and it is heartening to know that our representative was able to assist you promptly and with genuine care. We value your business and look forward to continuing to provide you with excellent service in the future.

    Stay pawsome, 
    PetLab Co. 

  • Cheryl M

    Date: 09/23/2024

    Petlab Co. customer service is first class. Any time that I have had a question they answered promptly and satisfactorily.

    Petlab Co.

    Date: 09/24/2024

    Hello ******, 

    Thank you for taking the time to share your experience with us. Providing a positive experience for our customers is one of our top priorities, and it is always rewarding to receive such positive feedback. We truly appreciate your support and hope to continue to exceed your expectations in the future.

    Best regards, 
    PetLab Co. 

  • Cameron H

    Date: 09/23/2024

    The probiotic chews help tank& customer service/satisfaction always feels like its the companys #1 priority which is why I still do business! Thanks again petlab ***

    Petlab Co.

    Date: 09/24/2024

    Hi *******, 

    We are thrilled to hear about your positive experience with our customer service! We greatly appreciate your kind words and loyalty, and we're here to support you and your pup's health journey. Thank you for choosing us!

    Best regards, 
    PetLab Co. 

  • Avis S

    Date: 09/21/2024

    Pet lab products are great.I use the probiotic chew and his digestive problems are gone.I also use the dental wash as his teeth were so bad when I rescued him 4 years ago. My vet tells me that his teeth are healthy with no tartar.I recommend this company and its products to all pet ********** will get friendly and helpful representatives when dealing with this company.

    Petlab Co.

    Date: 09/23/2024

    Hi ****, 

    Thank you so much for sharing your experience with us! It's wonderful to know that our products have made such a positive impact on your furry friend's health. We greatly appreciate your feedback and the trust you've placed in us. We are grateful to have you and your pup as part of our PetLab family!

    Best regards, 
    PetLab Co. 

Petlab Co. is NOT a BBB Accredited Business.

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