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Business Profile

Ecommerce

Petlab Co.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

4.35

Average of 320 Customer Reviews

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Review Details

  • Meredith H

    Date: 10/12/2024

    My package was stolen and they were so helpful in replacing the items. Their customer service is excellent.

    Petlab Co.

    Date: 11/08/2024

    Hi ********, 

    Thank you for sharing your positive experience with us! It means the world to us to know that we were able to deliver excellent customer service. We look forward to serving you again in the future!

    Best regards, 
    PetLab Co. 

  • Glendora H

    Date: 10/09/2024

    I had an issue with the **** not delivering my package to my mailbox and package was **** After reporting to **** and them doing their due diligence, I was instructed to file a claim with Petlab *** and let them know the situation. My order was replaced with no hassle and resent. **** Rho was very kind and helpful during the processs.

    Petlab Co.

    Date: 10/11/2024

    Hi Glendora, 

    We are delighted to hear about the positive interaction you had while resolving the issue with your order. We strive to provide exceptional customer service, and it is heartening to know that our representative was able to assist you with genuine care. Thank you for being a part of our journey and for your continued trust in our brand.

    Best regards, 
    PetLab Co. 

  • Ashley W

    Date: 10/06/2024

    Great company and excellent customer service. Looking forward to starting my dog on the products!

    Petlab Co.

    Date: 10/09/2024

    Hi ******, 

    We take customer support very seriously, so it's fantastic to hear that we were able to help you and your furry friend. We are grateful for the opportunity to have your four-legged companion try our products and we eagerly anticipate any updates on your dog's progress. 

    All the best, 
    PetLab Co. 

  • Debbie G

    Date: 10/04/2024

    Before I began this review, I read all the others 1st. I see that the same thing happened over and over. So sorry that they could not get help sooner. When I ordered yesterday, received an e-mail, wasnt sure if they had me on one time order or subscription, so I called, spoke to an excellent, professional, knowledgeable agent. We spoke, got my ******************* resolved, and now I await my product for my dear pet and companion. I appreciated the time the agent took in getting my order straight, and the valuable information he gave regarding the product I am about to receive. Ill write another review once my dog has had time to try it. I am hopeful it will assist in helping her .

    Petlab Co.

    Date: 10/07/2024

    Hi ******, 

    Thank you for taking the time to share your recent experience with our customer care team. We are delighted to hear about the positive interaction you had while resolving the issue with your order. We strive to provide exceptional customer service, and it is heartening to know that our representative was able to assist you promptly and with genuine care. We look forward to continuing to provide you with excellent service in the future.

    Best regards, 
    PetLab Co. 

  • Kevin M

    Date: 10/03/2024

    **************** very friendly and quickly resolved issue - been very good to deal with for any concerns/questions.

    Petlab Co.

    Date: 10/07/2024

    Hello *****, 

    We appreciate your feedback about our customer service! It's wonderful to hear that you felt well taken care of. We look forward to continuing to provide you with exceptional service.

    Best regards, 
    PetLab Co. 

  • Stanley G

    Date: 10/03/2024

    PetLab is a very reputable company. When I called to cancel my subscription and return the product, they handled the transaction very fast and with no ******. A very first rate company.

    Petlab Co.

    Date: 10/07/2024

    Hi *******, 

    We're so pleased to receive your glowing review! We strive to provide exceptional service and support to our valued pack members. It brings us immense joy to know that our team has lived up to your expectations and made your experience a delightful one. Thank you for being a part of our journey and for your continued trust in our brand.

    Best regards, 
    PetLab Co. 

  • Melba R

    Date: 10/03/2024

    Very easy to contact and once you speak to an agent, they handle your concern quickly. They ask what your concerns are and then they resolve them in your favor.

  • Gracie E

    Date: 10/02/2024

    I had my delivery address wrong, so I called customer service and the lady was very sweet and helpful. I was able to get my address changed and a new order shipped to me asap.

    Petlab Co.

    Date: 10/04/2024

    Hey there ******, 

    Thank you for your generous review. Were pleased to hear that our customer care team provided you with a great experience. Your satisfaction is one of our goals, and were happy to know weve achieved it.

    Stay pawsome, 
    PetLab Co. 

  • Wendy H

    Date: 10/02/2024

    The **************** chew that my basset has been on for several months got lost in the mail while we were on vacation. PetLabCo was kind enough to expedite another tub for 2nd business day delivery at no charge. Thank you!!!

    Petlab Co.

    Date: 10/04/2024

    Hello *****, 

    Were so thankful for your positive feedback. Were thrilled that our customer care team was able to meet your needs and provide a positive experience. We strive to offer the best support and appreciate your recognition of our efforts.

    All the best, 
    PetLab Co. 

  • Levia Z

    Date: 10/01/2024

    Im very pleased with customer service and with the product Im using for my shitzu . I do see progress in the immune and allergy bites she gets daily . If ever I had a problem that works send out another one . So far so good ??

    Petlab Co.

    Date: 10/02/2024

    Hello *****, 

    Thank you for your wonderful feedback! We are happy to hear about your positive experience with us. Our team is dedicated to ensuring the best for our customers and their pets, and it's incredibly meaningful to us to know that our product has made a difference. Your ongoing support and trust continues to motivate us!

    Stay pawsome, 
    PetLab Co. 

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