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Business Profile

Ecommerce

Petlab Co.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

4.35

Average of 320 Customer Reviews

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Review Details

  • Pam T

    Date: 10/21/2024

    PetLab has always responded to orders placed efficiently and professionally. Any correspondence we have had with them has been very timely. Their prices are very industry competitive and the quality is superb! I appreciate doing business with them.

    Petlab Co.

    Date: 10/23/2024

    Hi ***, 

    Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you have found our service to be efficient, professional, and timely. We take pride in delivering high-quality products and exceptional customer service, and we are delighted that you appreciate our commitment to providing competitive prices without compromising on quality.
    We are grateful for the opportunity to serve you and your furry companions.

    Best regards, 
    PetLab Co. 

  • Richard S

    Date: 10/21/2024

    I had placed an order and it was loss in transit with **** on the mail service and i could not get any help form them. Petlab had very good customer Service was very help woth checking the tracking seen what had happen and resent the order. Petlab handle this very well wish more business would go back to have customer service I thank you for the great job they have done

    Petlab Co.

    Date: 10/23/2024

    Hi *******, 

    Your kind words have truly warmed our hearts. We strive to provide exceptional service and support to our valued pack members. It brings us immense joy to know that our team has lived up to your expectations and made your experience a delightful one. Thank you for being a part of our journey. 

    Kind regards, 
    PetLab Co. 

  • Steven E

    Date: 10/20/2024

    I spoke with **** today. I had already ordered the ProBright, when I realized it wasn't the advance formula. **** understood my mistake, but I called before it was in the system. **** understood my mistake and knew I wanted the advance formula. She said it would take time because I wasn't in the system yet. She took down my information and said she'd email when a solution was found. I received an email from her and she had upgraded my order to ProBright advance with no extra charge for this order. **** was very impressive the way she handled the issue I created and went over and beyond with the free upgrade. We are excited to use your product with both our dogs. All my ****,*****...

    Petlab Co.

    Date: 10/23/2024

    Hi ******, 

    Thank you for taking the time to share your recent experience with our customer service representative. It is our commitment to provide exceptional service to our valued customers, and we are thrilled to know that we exceeded your expectations by going above and beyond to ensure your satisfaction. Thank you so much for your support!

    Stay pawsome, 
    Kerstin 

  • Nancy P

    Date: 10/18/2024

    There was a particular product that came to us through a friend and was highly recommended.Our tiny dog, seemed to have what might have been a reaction to the product. I reached out to ********* and got an immediate response, along with a detailed questionaire. The next day I recieved a full refund for my entire purchase. This was over and above any expectations I had. I was just making an inquiry.

    Petlab Co.

    Date: 10/21/2024

    Hi Nancy, 

    Thank you for sharing your experience with us. We are sorry your dog had this experience, but we are grateful that you reached out to us. Providing excellent customer service and ensuring the well-being of our furry friends is our priority. We are glad that we could address your concerns promptly. Your satisfaction and the health of your pet mean everything to us.

    All the best, 
    PetLab Co. 

  • Stephanie C

    Date: 10/17/2024

    I had one of the greatest experiences with **************** that Ive had in a long time. Below average customer service seems to be the norm these days, unfortunately. My email was responded to immediately and my issue resolved. This company has over the top customer service, professionalism and friendliest service. Thank you for your hard work and dedication to keeping your customers happy and our dogs healthy. After all, they are part of our family. ????

    Petlab Co.

    Date: 10/21/2024

    Hi Stephanie,

    Thank you so much for your glowing feedback about your experience with our customer care team. We are delighted to hear that we were able to provide you with exceptional service and resolve your issue promptly. Your kind words about our professionalism and dedication mean the world to us, and we are grateful for the opportunity to keep both you and your furry family members happy and healthy. We truly appreciate your support and look forward to serving you with the same level of care and friendliness in the future. Thank you once again for choosing us - we are here for you and your pups every step of the way!

    Stay pawsome, 
    PetLab Co. 

  • Ken L

    Date: 10/16/2024

    Great customer service.. I was able to cancel a subscription that I was not aware of signing up for.. I called and the representative **** took care of my issues and I was reimbursed right away . I actually felt like a valued customer. Good customer service is hard to come by these days and this is the best experience I've had in a long time with a customer service department..

    Petlab Co.

    Date: 10/18/2024

    Hi Ken, 

    Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that our team was able to assist you quickly and that you felt valued as a customer. Providing excellent service is one of our top priorities, and it means the world to us that you had such a positive experience.

    All the best, 
    PetLab Co. 

  • Patrice M

    Date: 10/14/2024

    **** was pleasant and knowledgeable. Was able to answer my questions. Much appreciated!

    Petlab Co.

    Date: 10/18/2024

    Hi Patrice, 

    We're pleased to know that your questions have been addressed by our Customer Care Team. It's comments like this that really inspire us to do what we do. Thank you for leaving such an inspiring review!

    Best regards, 
    PetLab Co. 

  • Cesar C

    Date: 10/14/2024

    ***** privided me wirh Exceptional customer service and went above and beyond to do that. I truly appreciate his professionalism in assisting me with my order. I Definitely Highly recommend Petlab Co. And their staff!!!

    Petlab Co.

    Date: 10/16/2024

    Hi Cesar, 

    We’re so thankful for your positive feedback. We’re excited to hear that our customer care team helped make your experience a positive one. We strive to offer the best support and appreciate your recognition of our efforts. 

    All the best, 
    PetLab Co. 

  • Diane U

    Date: 10/13/2024

    Cannot use website properly. Not able to unsubscribe from the monthly shipment online. On ******** don't respond to my statements either.

    Petlab Co.

    Date: 10/16/2024

    Hi Diane, 

    We're sincerely sorry for the difficulties you encountered while trying to unsubscribe and for the delayed response. We always aim to address inquiries promptly, but due to the high volume of inquiries, our response time has been longer than desired. A member of our team has reached out to you to address your concern. Thank you for your patience!

    Stay pawsome, 
    PetLab Co. 


  • Rachel S

    Date: 10/13/2024

    These products have reversed yeast buildup in my dog's ears and are helping with skin allergies. I also like the dental products a lot. The only reason it's not 5 stars is that to change or edit a subscription, you can to use the contact form, wait for them to get back to you, and then confirm what they are saying is right. This process seems archaic compared to what most subscription options are from other companies.

    Petlab Co.

    Date: 10/16/2024

    Hi Rachel, 

    We acknowledge your subscription concerns. We wanted to let you know that we offer a customer account portal on our website, granting you the ability to independently manage your subscription without the need to reach out to us. A member of our customer care team has sent you an email outlining the steps to access your account. We appreciate your valuable feedback!

    Stay pawsome, 
    PetLab Co. 

Petlab Co. is NOT a BBB Accredited Business.

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