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Ecommerce

Petlab Co.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

4.35

Average of 320 Customer Reviews

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Review Details

  • Nicole D

    Date: 11/11/2024

    I have not had to have any interactions with customer service but to ight I received a phone call just verifying everything. That was nice to have someone checking in on the order.

    Petlab Co.

    Date: 11/13/2024

    Hi ******, 

    Thank you so much for your feedback! We're glad to hear you appreciated the check-in call about your order. We aim to make sure everything goes smoothly with your experience, so it's great to know that this added step made a positive impression. If you ever have any questions or need assistance, don't hesitate to reach outwe're here to help!

    Best regards, 
    PetLab Co. 

  • Kristi R

    Date: 11/09/2024

    I enjoy this **mpany, their customer service and products.. my pups are happy and so am I I've used dental formula for their water and pro bright too.. thank you pet lab ** for my great experience with your ccustomer service "******" she was very helpful the one time I needed to call

    Petlab Co.

    Date: 11/11/2024

    Hi ******, 

    Thank you so much for taking the time to share your positive experience. We put a lot of effort into ensuring our products and service are top-notch, and its incredibly rewarding to hear that youre happy with them. Your feedback truly motivates us to keep doing our best!

    Kind regards, 
    PetLab Co. 

  • William D

    Date: 11/08/2024

    I had an issue with an order not being delivered on time. When I contacted PetLab via email I expected that after a couple days I would receive a standard "form" letter about how they were sorry and would straighten out the problem, just placating me. But instead, the agent responded as if he really cared about the problem, wanted to know the details, and cared about me, as if I was important. It was amazing. He did not treat me as a task that had to be completed, but as a person, with respect, compassion, graciously, with great consideration. And he not only satisfied my need by shipping a replacement product, but expedited the shipment so I would receive it the next day. I was amazed at how well I was treated. What a wonderful way to do business!

    Petlab Co.

    Date: 11/11/2024

    Hi *******, 

    Thank you so much for your incredible feedback! Were so glad to hear that our customer service team was able to address your concerns with care and compassion. We always strive to treat our customers with respect and make sure their needs are met, and its wonderful to know that you felt valued throughout the process. We truly appreciate your kind words, and were here for you anytime you need assistance in the future!

    Best regards, 
    PetLab Co. 

  • James W

    Date: 11/07/2024

    I was blown away by the customer service I received when attempting to return an order after my dog died. The company showed no hesitation and instantly refunded my money. I was also told to keep the product and donate it to a charitable organization. The message I received was heartfelt, genuine, and compassionate. Forever, a PetLab customer!

    Petlab Co.

    Date: 11/11/2024

    Hi *****, 

    Thank you so much for sharing this with us. We are deeply sorry for your loss, and were truly honored to have been able to support you during such a difficult time. Your kind words mean the world to us, and were grateful for your continued trust in **. Were always here for you, and we appreciate having you as a valued member of our community.

    Take care, 
    PetLab Co. 

  • SANDRA L

    Date: 11/07/2024

    We had the **************** support for our fur baby. Taste was great to ***** and she ate it daily. Her itching and allergy did improve. **************** is awesome. Communication is great also.

    Petlab Co.

    Date: 11/11/2024

    Hi ******, 

    Thank you so much for your kind feedback! We're thrilled to hear that ***** enjoyed the Allergy & Immune Chews and that it helped with her discomfort. Its also wonderful to hear that our customer service met your expectations. We truly appreciate having you as part of the PetLab family, and we're here if you need anything else!

    Best regards, 
    PetLab Co. 

  • Cassandra B

    Date: 11/06/2024

    Petlab Co. deserves five out of five stars. Wish I would have known about their products sooner. My dog is on the probiotics and joint chews. His appetite is better because his stomach does not gurgle as much. The joint chews took a few weeks to kick in but was worth the wait. These chews have improved his ability to walk without his rear legs slipping out from underneath him. Thank you for caring about our elderly dogs and improving their quality of life.

    Petlab Co.

    Date: 11/08/2024

    Hi *********, 

    Thank you so much for sharing your experience! Were delighted to hear that the Probiotics and ********** Chews have made such a difference for your dog. Its incredibly rewarding to know our products are helping his comfort and quality of life. Were grateful to be part of his journey, and we're always here to support you both!

    All the best, 
    PetLab Co. 

  • holly d

    Date: 11/06/2024

    *****************. Friendly and courteous customer service. The probiotics work great for my dog. Highly recommend

    Petlab Co.

    Date: 11/08/2024

    Hi *****, 

    Thank you for your heartfelt recommendation, and we appreciate your trust in our product. We're dedicated to continuing to provide the highest quality products and service for your dog and all our furry friends. Thank you for being a part of the PetLab family!

    All the best, 
    PetLab Co. 

  • Al F

    Date: 11/06/2024

    My furbaby is doing so much better with her GI issues since taking the probiotics supplement. Thank you PetLab for your product and awesome customer service! Oh and *** says she Woofs you too :)

    Petlab Co.

    Date: 11/08/2024

    Hi Al, 

    Were so happy to hear that the Probiotics Chews are helping your furbaby feel better! Big thanks to you (and a big 'Woof!' to **** for the kind words. We're always here for you both!

    Best regards, 
    PetLab Co. 

  • Theresa M

    Date: 11/04/2024

    I ordered products and decided I didnt want to use them. I was automatically put into a subscription by how I ordered, I guess. Once I realized that I was automatically getting the product again, I was helped to cancel my subscription and the order that was just placed without any issue. Id purchase from them again but be careful to note if that signed me up for a subscription.

    Petlab Co.

    Date: 11/06/2024

    Hi *******, 

    Thank you so much for sharing your feedback! We're glad to hear that canceling the subscription and recent order was smooth, and we appreciate your understanding. Were always working to make our subscription process as clear as possible, and your experience helps us improve. If you ever decide to try our products again, well be here to help with anything you need!

    Stay pawsome, 
    PetLab Co. 

  • Pam N

    Date: 11/04/2024

    Great **************** and a Great ProductMy dogs have benefited from a subscription of their Probiotics.

    Petlab Co.

    Date: 11/06/2024

    Hey ****, 

    Thank you so much for your wonderful feedback! Were thrilled to hear that both our products and customer service made a positive impression. Our team is dedicated to providing top-quality products and make sure each of our customers feels valued, so it means the world to know we succeeded in making your experience great. Your support motivates us to keep up our commitment to excellence.

    Best regards, 
    PetLab Co. 

Petlab Co. is NOT a BBB Accredited Business.

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