Complaints

This profile includes complaints for Bloomberg L.P.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bloomberg L.P.

  731 Lexington Avenue New York, NY 10022

• 

  Bloomberg LP

  2001 Bryan St Ste 401 Dallas, TX 75201

• 

  Bloomberg Businessweek

  PO Box 819 Stn Main Aurora, ON L4G 4J9

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled the subscription ************ on 11/19, the last day to cancel it. However I see a charge of $34.99. I contacted Bloomberg but have not received an answer

  Business Response

  Date: 11/28/2023

  *********************** subscribed to a Bloomberg.com Digital monthly subscription on 08/19/2023. The offer selected stated that the $1.99 was an introductory price for a limited time, and that the price would increase to $34.99 after 3 months. At the time of purchase, the customer was informed as part of the ************** that "Your subscription will automatically renew unless you cancel," and that "You can cancel anytime before your renewal date by contacting customer support." On 11/11/23, one week prior to the charge, an email with the subject line "************* Renewal Notification" was sent to *********************** informing the customer about the upcoming $34.99 monthly charge stating "Your introductory period is coming to an end. On 11/19/2023, you will be charged $34.99." The customer contacted **************** to cancel on 11/19/23. Although it is contrary to our Terms of Service, we processed a refund for $34.99 on 11/21/23 and confirmed with the customer via email. 

• Initial Complaint

  Date:11/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 10, 2023 I noticed a $299 renewal charge for ************* on my credit card. I immediately went to ************* and canceled my membership. That did not show up until the following day. I am disputing this charge, because I was never given any advanced renewal notification that such a charge was going to be made. I also immediately disputed the charge through my credit card and I have lost the case because Bloomberg is claiming that I was informed of the automatic renewal when I signed up for the service on October 10, 2022. I signed up for the service on my smart phone, and never recall seeing this auto renewal clause. I am not disputing that it was probably there. It was just buried within the body of the extensive terms and conditions. I also have found nothing in my extensive records of a receipt or any terms and conditions received from ************* after my initial subscription date. I am shocked that I can be charged $300 without any notification prior to the charge other than when I signed up for the program, one year earlier. Had I received notification I would have canceled because I have found the Internet broadcast service of poor quality with constant buffering and screen freezes and long connection times. I had signed in on various devices in my home and outside my home so it was obvious the problem was not just with my wireless connections at home. I also had very strong signals within my home and outside my home. It is absolutely obvious that this company relies on the customer not knowing when they will be charged for renewal. Also, my price went up 50% from $199 to $299. Come on this is obviously as deceptive as it gets. I tried to cancel this the day the transaction occurred, but it did not show until the following day, so that Bloomberg could say I did not cancel by the date of transaction. This is absolutely unacceptable and completely wrong. Why would such a highly respectable name tarnish their image this way? Please refund me.

  Business Response

  Date: 11/28/2023

  ****************** subscribed on 10/10/2022 to a Digital Annual subscription. The offer selected stated that the $199 was an introductory price for a limited time, and that the price would increase to $299 after 1 year.  At the time of purchase, the customer was informed as part of the online process that "Your subscription will automatically renew unless you cancel," that "You can cancel anytime before your renewal date by contacting customer support," and that "At the end of your 1 year introductory period, you will be automatically charged $299 every year." On 09/9/2023 a renewal reminder email with the subject line "Renewal Notification *************" was sent to ******************, a month prior to the charge, informing the customer about the upcoming charge stating "Upcoming charge: $299 Your introductory period is coming to an end. On 10/10/2023, you will be charged $299." At no time prior to renewal did the customer contact us to cancel the subscription. We are unable to process a refund because there is a dispute on this payment. If the customer cancels the chargeback, we will be able to process a full refund for this charge.

  Customer Answer

  Date: 12/03/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and as long as my questions are answered below to my satisfaction I will accept the terms of the agreement.

  I do not understand what Bloomberg means when they say "if the customer cancels the chargeback we will be able to process a full refund for this charge? Is this referring to my dispute filed with ********? If That is the case how long will it take to receive a full refund and what method of refund will occur, credit back to my credit card or some other method?

  
  Sincerely,
  
  ***********************
  
  
  
   
  

  
  

  Customer Answer

  Date: 01/19/2024

  I May have won the dispute however I withdrew the dispute because I interpreted the original Bloomberg response to my complaint requesting that I do so. The end result is the $299 charge was reissued to my credit card  and now I have been charged for something I don't even have at this point! The credit card company says they cannot reissue the refund once I closed the dispute. There must be another way to resolve this???

  Business Response

  Date: 01/31/2024

  As we stated in our previous response, ****************** disputed the charge and the customer's issuing bank decided in the customers favor on Dec 2, 2023. When a dispute is lodged, the disputed funds (here, $299) are taken out of our bank immediately. As such, the responsibility for refunding the $299 belongs to the customer's issuing bank, not to us.

• Initial Complaint

  Date:10/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i do not recall agreeing or making an account with **********************. a couple months ago i saw a charge and tried to fight it with citibank but they said it was from apple wallet app. i noticed the charge again. i went to bloomberg. com. it pops up to sign on with ****** i did. then it shows me an account with my name and number but says i have no active subscription. i then tried to access bloomberg with my other email had to reset password yo gain access to account. i was charged $1.99 for two months then $34.99 a month for 4 months. i dont recAll consenting to this. i have not accessed this account. its weird that they kind of make it look like you signed on with ****** but then have you have a different access. an increase of almost 18x the monthly charge seems ridiculous. also it seems like there should more info on the apple wallet app to trace the actual account and charge

  Business Response

  Date: 11/16/2023

  ****************** subscribed to a Bloomberg.com Digital monthly subscription on 04/28/2023. The offer selected stated that the $1.99 was an introductory price for a limited time, and that the price would increase to $34.99 after 3 months. At the time of purchase, the customer was informed as part of the ************** that "Your subscription will automatically renew unless you cancel," and that "You can cancel anytime before your renewal date by contacting customer support." On 7/20/23, one week prior to the charge, an email with the subject line "Bloomberg.com Renewal Notification" was sent to ****************** informing the customer about the upcoming $34.99 monthly charge stating "Your introductory period is coming to an end. On 7/28/2023, you will be charged $34.99."The customer contacted **************** to cancel on 10/29/23, three months after the charge had already been processed. Although it is contrary to our Terms of Service, we processed a refund for all charges and confirmed with the customer via email.

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************* subscription renewal at full price; My annual subscription contract for the online news website renewed on Aug 20, 2023. The full price is $415. If you choose to cancel given the high price of $415, then the website offers you the chance to take advantage of a concessional price of $149 for the year. I opted to renew at the concessional price, after first clicking the CANCEL button.However Bloomberg support tells me I'm 2 days late, after the renewal kicked in on Aug 20, and the concessional price is unavailable to me. I was NEVER given a renewal warning or notification in my email in all the 3 weeks prior to the renewal. NOT ONCE in 3 weeks prior to Aug 20 was i warned about the impending renewal. Then it kicked in at full price. I noted the charge on my credit card and told Bloomberg support about the problem and that they should give customers fair warning about what's happening prior to renewal so that they can react properly. I was only able to react AFTER my credit card processed the charge!I would like to either 1) Continue my annual subscription at the $149 1 year rate, which is offered to cancellers of the $415 rate with the difference being credited to my credit card account, ****** cancel altogether with no charges and refund the $415 in entirety.A screenshot photo of the $149 retention offer rate i accepted on aug 22, is attached herewith.Please help me.

  Customer Answer

  Date: 08/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  They have refunded.

  Many thanks to both Bloomberg and BBB.
  Sincerely,
  
  *****************
  
  
  
   
  

  
  

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank account is being debited for a subscription I cancelled six months ago. Bloomberg continues to debit my account $34.99 ($209.94). They will not stop. In March after an email exchange I was told the problem was resolved and I would get a refund. Yet they continue to debit my account.

  Business Response

  Date: 05/23/2023

  ************************ subscribed to a ************* Digital monthly subscription on 11/02/2022. The offer selected stated that the $1.99 was an introductory price for a limited time, and that the price would increase to $34.99 after 3 months. At the time of purchase, the customer was informed as part of the ************** that "Your subscription will automatically renew unless you cancel," and that "You can cancel anytime before your renewal date by contacting customer support." On 1/25/23, one week prior to the charge, an email with the subject line "************* Renewal Notification" was sent to ************************ informing the customer about the upcoming $34.99 monthly charge stating "Your introductory period is coming to an end. On 11/2/2023, you will be charged $34.99." The customer contacted **************** to cancel after the charges have already been processed. Although it is contrary to our Terms of Service, we processed a refund for four charges of $34.99 totaling $139.96 on 5/4/23 and confirmed with the customer via email.

• Initial Complaint

  Date:05/03/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was interviewed by a writer who worked for ************* and was told that I would be in an article that she wrote. So when the article came out I navigated to ************* to read it and discovered that I had to subscribe. The price to subscribe was was very low, $1.99, so I took the subscription, read the article, and thought I would keep the subscription as $1.99 is a great price and with a subscription I could read some news when I wanted to. Well, that was in January 2023. Now in May 2023 I see a charge on my bank account of $34.99 for *************, and come to discover that it's the cost of my subscription going way up. I contacted customer service by phone who said I couldn't get a refund. I wasn't satisfied so she escalated the case to the refunds department. On the same day, I got an email from the refunds department telling me that I couldn't get a refund because that's the policy and also they had sent me an email in April warning me that the charge was coming up. I looked for the email using the ************* they said it was sent and couldn't find anything from Bloomberg or their customer support team regarding the future charge. Here's the thing - I canceled and requested the refund the same day they charged me when I saw the pending charge on my bank account. I made a mistake trusting that ************* would be forthright and obvious in letting me know when I started the subscription that the cost would be dramatically increasing after some time. I think that they need to allow for people wanting refunds because if they're going to be sneaky about not telling you from the start that you're going to be paying a lot more in a few months then they need to expect some disgruntled subscribers. Not to mention it's just good customer service. I want my $34.99 refunded. It makes a big difference in my tight budget and I don't appreciate the way ************* handled this.

  Business Response

  Date: 05/08/2023

  ***************** subscribed to a ************* Digital monthly subscription on 01/27/2023. The offer selected stated that the $1.99 was an introductory price for a limited time, and that the price would increase to $34.99 after 3 months. At the time of purchase, the customer was informed as part of the ************** that "Your subscription will automatically renew unless you cancel," and that "You can cancel anytime before your renewal date by contacting customer support." On 4/19/23, one week prior to the charge, an email with the subject line "************* Renewal Notification" was sent to ***************** informing the customer about the upcoming $34.99 monthly charge stating "Your introductory period is coming to an end. On 4/27/2023, you will be charged $34.99." The customer contacted **************** to cancel on 5/2/23, after the charge had already been processed. Although it is contrary to our Terms of Service, we processed a refund for $34.99 on 5/3/23 and confirmed with the customer via email.

  Customer Answer

  Date: 05/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *******
  
  
  
   
  
  

• Initial Complaint

  Date:04/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I just learned that Bloomberg is freely using my stolen intellectual property and that of millions of others as a business asset via its "BloombergGPT" artificially intelligent software. As described in its own "research" paper (************************************), BloombergGPT was built with several public datasets without permission or payment. These datasets include content from "The Pile," "The Colossal Clean Crawled Corpus," and more.All of those datasets (The Pile, The Colossal Clean Crawled Corpus, etc.) were built from indiscriminate web scraping, which violate intellectual property rights on a nationwide (and global) scale. Each dataset is a conglomerate of stolen copyrighted articles, internet posts, web pages, and books scraped from million of domains (including mine). Anyone who ever published anything on the Internet anywhere, therefore, has had pieces of their content illegally collected and distributed to people using these datasets. Further, the ************* **************** recently ruled that non-human expression is ineligible for copyright protection. So for those who wish to simply copy and paste the results of this tool, this new ruling means everything they create with it becomes public domain material. Bloomberg is basically taking copyrighted material and putting it into the public domain, stripping their rights away, and making millions from people who never see a dime from it.These datasets are also made available to a global audience. Bloomberg is thus accessing and profiting from foreign intellectual property and citizen ***. I would like to see a written commitment here, on the BBB website, from you, that you will immediately intervene the use of this software in your institution, as it infringes on my intellectual property rights as a writer and privacy rights as an ********.

  Business Response

  Date: 04/12/2023

  On March 30, 2023, Bloomberg released a research paper detailing the development of BloombergGPT(TM), a new large-scale generative artificial intelligence model. This large language model (LLM) has been trained on a wide range of financial data to support a diverse set of natural language processing tasks within the finance industry. The dataset consists of a range of English financial documents including news, filings, press releases, web-scraped financial documents and social media drawn from Bloomberg archives. We augment this dataset with public data widely used to train LLMs. Bloomberg is committed to respecting intellectual property and privacy rights. We believe that our use of the data in the dataset to train our LLM complies with applicable intellectual property and privacy laws.

• Initial Complaint

  Date:03/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for news with Bloomberg at a price of $1.00 per month as advertised. Price went up to $34.99. Want the past 24 months of the subscription refunded. Their advertisement style is predatory bait and switch.

  Business Response

  Date: 03/20/2023

  ******************* subscribed to a ************* Digital monthly subscription on 11/21/2020. At the time of purchase, the customer was informed as part of the online process that "Your subscription will automatically renew unless you cancel," and that "You can cancel anytime before your renewal date by contacting customer support." On 2/13/21, one week prior to the charge, an email with the subject line "************* Renewal Notification" was sent to ******************* informing the customer about the upcoming $34.99 monthly charge stating "Your introductory period is coming to an end. On 2/21/2021, you will be charged $34.99 and will renew monthly."  The customer contacted **************** to cancel on 11/25/22, after 25 monthly charges had already been processed. Although it is contrary to our Terms of Service, we processed three refunds totaling $104.97 on 3/20/23 and confirmed with the customer via email.

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/09/23, without my approval, Bloomberg L.P. charged my credit card $415 for Annual subscription which is much higher than the last year subscription $199. This amount of money $415 for annual digital subscription is ridiculous when compared to other leading news websites like Economist and ******************** And the qualities and analysis of the news articles on Bloomberg, along with the customer support, are also inadequate and lacking compared to other leading business news websites.I did not receive any notices in advance from Bloomberg L.P. before charging to my credit card.I tried to contact the business several occasions and i received one thoughtless reply through email. I was not allowed to cancel my subscription immediately for full refund. In short, one should definitely stay away from greedy Bloomberg L.P. Account Number: ************

  Customer Answer

  Date: 03/19/2023

  Better Business Bureau:
  
  On 03/17/23, I was able to talk to Bloomberg LP Support directly in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. The agent told me that the full refund of $415 will be given with the subscription cancellation.  Thank you!  Also, she mentioned to me that Bloomberg LP sent out an advanced billing notice to me on 02/06/23, which I did not receive.  Currently, Bloomberg LP has digital subscriptions for $34.99 ($1.99 promo) a month or $299 (no promo) a year.  Now, Im glad that I dont feel like a digital roadkill on the internet.  Thank you BBB!  Thank you Bloomberg LP for the full refund!  From now on, Im keeping an eye on all my subscriptions.

  Sincerely,
  
  *** ***
  
  
  
   
  

  
  

• Initial Complaint

  Date:03/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged $34.99/month for a subscription to ************* which I never signed up for. The charges to my **************** credit card started in November 2020. I have never heard of ************* subscription nor have I ever used their services. I realized I was being charged this amount because after cancelling my **************** the charge would continue to appear. I contacted ************* 3/2/23 and they initially only cancelled the subscription but they would not give me any refund and said I needed to bring this up with my credit card but **************** would not help me saying I needed to speak with *************. Today I saw they sent me a message saying they have refunded the last 3 months charges but that only amounts to $104.97, the total charges since November 2020 amount to $979.72.

  Business Response

  Date: 03/13/2023

  Notwithstanding her statement that she "never signed up for *************," ********************** subscribed on 11/6/2020. At the time of purchase, the customer was informed as part of the online process that "Your subscription will automatically renew unless you cancel," and that "You can cancel anytime before your renewal date by contacting customer support." On 1/29/2021 we sent a renewal reminder email with the subject line "Renewal Notification *************" that stated "Your introductory period is coming to an end. On 2/6/2021, you will be charged $34.99 and will renew monthly." The customer was charged for a total of twenty-eight months and paid those charges without raising any issue to the Company. The customer first contacted the Company on 3/2/23 to ask for a refund. Although contrary to our terms of service, we processed a refund for the last three charges (totaling $104.97) and sent the customer a confirmation email on 03/3/23.

  Customer Answer

  Date: 03/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  At no point I am putting in doubt that ************* sent notifications to the e-Mail ********************** to inform about this subscription. Unfortunately, in 2015 I stopped using this e-Mail address because I was getting hundreds of spam e-mails and could not keep up with them so I created a new personal Gmail account. this is the reason why I never received and never read any of those communications. 

  Regarding me paying those charges, I could not have payed for them as I was not aware of this subscription, and therefore I could have not raised any issues until now that I found out about these charges. I was not aware that I was automatically being charged this to my **************** until I cancelled my card and continue getting this charge; if I had seen this charge before I would have called to dispute it long time ago. 
  
  I have never heard of ************* subscription, and therefore I could have not subscribed to it. I am the victim of fraud. Someone used my personal information in order to get this subscription. This is why I ask that those charges be refunded.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 04/11/2023

  We sent an email confirmation on the day of purchase and also sent a renewal reminder notification to the email address we had on record for this subscription ************************* Notwithstanding the subscriber's statement that "I could not have paid for [the subscription charges] as I was not aware of this subscription," the credit card used to set up this subscription was charged, and presumably paid by the credit card holder, for 28 months. We responded in good faith by refunding three months of subscription costs.