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Business Profile

Data Analytics

Bloomberg L.P.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Analytics.

Complaints

This profile includes complaints for Bloomberg L.P.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bloomberg L.P. has 3 locations, listed below.

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    Customer Complaints Summary

    • 54 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by Bloomberg L.P. regarding complaint ID ********.

      Sincerely,

      ****** *******
      New York General Obligations Law *****, the email did not meet the necessary standards of clarity and conspicuousness required for such communications. The email lacked clear and direct language indicating it was a renewal notice, and it failed to be sufficiently ************ predecessor called our account **** ******* Marstel to ask to stop the auto-renewal to alter the contract and she was told by our account *** that there was nothing that could be done to alter the contract and that we would have to wait until the next renewal in 2026. I came to find out that this is in fact false. The account *** did not disclose at the time that we could cancel the contract and pay a 50% penalty fee which obviously is cheaper than paying $4598 every three months.Thank you for your attention to this matter. I look forward to a prompt resolution.

    • Initial Complaint

      Date:02/05/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** * ******



       

      Business Response

      Date: 02/10/2025

      *********************************** subscribed to a ************************ Digital monthly subscription on 12/14/2023. The offer selected stated that the $1.99 was an introductory price for a limited time, and that the price would increase to $34.99 after 3 months. At the time of purchase, the customer was informed as part of the online process that "Your subscription will automatically renew unless you cancel," and that "You can cancel anytime before your renewal date by contacting customer support."

      On 3/7/24, one week prior to the $34.99 charge, an email with the subject line "Renewal Reminder: You're eligible for a special price" was sent to *********************************** informing the customer about a special offer - paying $19.99 per month for the next three months, "Your initial $1.99 introductory price will expire on 2024-03-14, but to show our appreciation, we're offering you a special promotional rate of $19.99 every month for the next three months - more than 40% off the full price. There's no action required to take advantage of this discounted rate; well apply it automatically. You will step up to $19.99 on your next billing period on 2024-03-14 and the full price of $34.99 on 2024-06-14."

      On 6/7/2024, we sent a renewal reminder with the subject line, "Renewal Notification ************************" informing the customer of the end of the special $19.99 pricing: "We wanted to let you know that your introductory period is ending soon. If youd like to continue reading the insights and analysis on ************************, theres no need to do anything. Your subscription will automatically renew on 2024-06-14, and youll be charged $34.99."

      Each renewal reminder contained the following cancellation language: 
      You can cancel your account online, ***************************************************************************************, or by emailing customer support ******************************************** Please note that your cancellation will become effective at the end of your current billing period, and you wont receive a
      refund, prorated or otherwise, for the remainder of your subscription term. However, your subscription access will continue for the remainder of your current billing period.

      We have no record of the customer contacting Customer Support. Although it is contrary to our Terms of Service, we processed a full refund for $345.86 on 2/5/25 and confirmed with the customer via email.

    • Initial Complaint

      Date:12/18/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******** ****



       

      Business Response

      Date: 01/02/2025

      Having looked at our internal records with respect to this account, we do not see any requests from the customer associated with this matter.  However, following the receipt of the customer's ******************** complaint, we have commenced the process of reducing the number of licenses to our services for this account.  This license modification will be made retroactive, dating back to the beginning of the current renewal period.

    • Initial Complaint

      Date:12/18/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      **** ********



       

      Business Response

      Date: 12/20/2024

      ******************************************** subscribed on 11/28/2023 to a Digital Annual subscription. The offer selected stated that the $120 was an introductory price for a limited time, and that the price would increase to $299 after 1 year.  At the time of purchase, the customer was informed as part of the online process that "Your subscription will automatically renew unless you cancel," that "You can cancel anytime before your renewal date by contacting customer support," and that "At the end of your 1 year introductory period, you will be automatically charged $299 every year." On 10/28/2024, a renewal reminder email with the subject line, Renewal Reminder ************************, was sent to ************************ a month prior to the charge, informing the customer about the upcoming charge stating "Upcoming charge: $299 Your introductory period is coming to an end. On 11/28/2024, you will be charged $299. At no time prior to renewal did the customer contact us to cancel the subscription. ******************************************** contacted us to cancel on 12/17/2024 (after the charge had already been processed). Although contrary to our terms of service, we processed a full refund for $299 for the last charge and sent the customer a confirmation email on 12/18/2024.

    • Initial Complaint

      Date:10/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to sign up for a print edition of Bloomberg. After 2 weeks of nothing delivered realized something was wrong. Called and found out I got a digital subscription. I cannot and will not use this, and I'm still not getting what I was trying to purchase. I want a full refund of the $149. I have spent hours on the phone with no resolution and as much as I enjoy the PRINT journalism will never use digital so don't want to pay for something I won't use. I never would have signed up if it was clear on the site I had to have both print and digital. I thought I was getting print only. Unclear sales and horrible customer service have me never wanting to use Bloomberg again.

      Business Response

      Date: 10/31/2024

      ********************** purchased a Digital Annual subscription on August 15, 2024. The offer page and our checkout page both list what you get with your subscription, and a print edition was not listed. ********************** contacted us on September 7, 2024 requesting print, not digital access. We responded to let the customer know that the print magazine comes with our annual access + Businessweek offering, and we did not receive a response from the customer on that case. ********************** created a new case on October 10, 2024 asking for a refund. Although contrary to our Terms of Service, we processed a full refund on October 21, 2024 and confirmed with the customer via email.

    • Initial Complaint

      Date:10/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/6 I received a notification via rocket money that there was a $415 charge coming from my bank account - when I looked into this, I saw it was coming from bloomberg business week. I immediately reach out to them to get this refunded, as I haven't used Bloomberg in at least 2 years since I worked in finance. I don't remember ever signing up for this, but if I did, it was with my previous employer who paid for these services with email addresses I likely don't have access to - I explained I don't even know what my account info is and I want it canceled and refunded (this was the same day I saw the charge) and they responded saying they would cancel my account but are unable to refund me. Again, I have no idea this even existed nor what email was associated with it, so had no way to see I had a recurring charge or there were any terms of service. $415 is a lot of money to suddenly be pulled from an account when I never knew my card was tied to it (and I'd imagine you could even see how many times I've logged in (0) if you're able to find an account under my name (since I have no idea the email/am assuming it's one that I don't have access to since I don't work at those companies any more). Please refund me this money as this has been an extreme pain having to go to my bank, notify people on this forum, etc.

      Business Response

      Date: 10/17/2024

      *********************** subscribed to a Digital Annual subscription on 10/4/2021 for $290. The offer selected stated that the $290 was an introductory price for a limited time, and that the price would increase to $415 after one year.  At the time of purchase, the customer was informed as part of the online process that "Your subscription will automatically renew unless you cancel," that "You can cancel anytime before your renewal date by contacting customer support," and that "At the end of your 1 year introductory period, you will be automatically charged $415 every year." On 09/4/2024 a renewal reminder email was sent to ***********************, a month prior to the charge, informing the customer about the upcoming charge stating "Your subscription will automatically renew on 2024-10-04, and youll be charged $415" At no time prior to renewal did the customer contact us to cancel the subscription. *********************** contacted us to cancel on 10/06/24 (after the charge had already been processed). Although contrary to our terms of service, we processed a full refund for the last charge of $415 as requested and sent the customer a confirmation email on 10/10/24.

    Bloomberg L.P. is NOT a BBB Accredited Business.

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