Complaints

This profile includes complaints for Bloomberg L.P.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bloomberg L.P.

  731 Lexington Avenue New York, NY 10022

• 

  Bloomberg Businessweek

  PO Box 819 Stn Main Aurora, ON L4G 4J9

• 

  Bloomberg LP

  2001 Bryan St Ste 401 Dallas, TX 75201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank account is being debited for a subscription I cancelled six months ago. Bloomberg continues to debit my account $34.99 ($209.94). They will not stop. In March after an email exchange I was told the problem was resolved and I would get a refund. Yet they continue to debit my account.

  Business Response

  Date: 05/23/2023

  ************************ subscribed to a ************* Digital monthly subscription on 11/02/2022. The offer selected stated that the $1.99 was an introductory price for a limited time, and that the price would increase to $34.99 after 3 months. At the time of purchase, the customer was informed as part of the ************** that "Your subscription will automatically renew unless you cancel," and that "You can cancel anytime before your renewal date by contacting customer support." On 1/25/23, one week prior to the charge, an email with the subject line "************* Renewal Notification" was sent to ************************ informing the customer about the upcoming $34.99 monthly charge stating "Your introductory period is coming to an end. On 11/2/2023, you will be charged $34.99." The customer contacted **************** to cancel after the charges have already been processed. Although it is contrary to our Terms of Service, we processed a refund for four charges of $34.99 totaling $139.96 on 5/4/23 and confirmed with the customer via email.

• Initial Complaint

  Date:05/03/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *******
  
  
  
   
  
  ked for the email using the ************* they said it was sent and couldn't find anything from Bloomberg or their customer support team regarding the future charge. Here's the thing - I canceled and requested the refund the same day they charged me when I saw the pending charge on my bank account. I made a mistake trusting that ************* would be forthright and obvious in letting me know when I started the subscription that the cost would be dramatically increasing after some time. I think that they need to allow for people wanting refunds because if they're going to be sneaky about not telling you from the start that you're going to be paying a lot more in a few months then they need to expect some disgruntled subscribers. Not to mention it's just good customer service. I want my $34.99 refunded. It makes a big difference in my tight budget and I don't appreciate the way ************* handled this.

  Business Response

  Date: 05/08/2023

  ***************** subscribed to a ************* Digital monthly subscription on 01/27/2023. The offer selected stated that the $1.99 was an introductory price for a limited time, and that the price would increase to $34.99 after 3 months. At the time of purchase, the customer was informed as part of the ************** that "Your subscription will automatically renew unless you cancel," and that "You can cancel anytime before your renewal date by contacting customer support." On 4/19/23, one week prior to the charge, an email with the subject line "************* Renewal Notification" was sent to ***************** informing the customer about the upcoming $34.99 monthly charge stating "Your introductory period is coming to an end. On 4/27/2023, you will be charged $34.99." The customer contacted **************** to cancel on 5/2/23, after the charge had already been processed. Although it is contrary to our Terms of Service, we processed a refund for $34.99 on 5/3/23 and confirmed with the customer via email.

• Initial Complaint

  Date:04/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I just learned that Bloomberg is freely using my stolen intellectual property and that of millions of others as a business asset via its "BloombergGPT" artificially intelligent software. As described in its own "research" paper (************************************), BloombergGPT was built with several public datasets without permission or payment. These datasets include content from "The Pile," "The Colossal Clean Crawled Corpus," and more.All of those datasets (The Pile, The Colossal Clean Crawled Corpus, etc.) were built from indiscriminate web scraping, which violate intellectual property rights on a nationwide (and global) scale. Each dataset is a conglomerate of stolen copyrighted articles, internet posts, web pages, and books scraped from million of domains (including mine). Anyone who ever published anything on the Internet anywhere, therefore, has had pieces of their content illegally collected and distributed to people using these datasets. Further, the ************* **************** recently ruled that non-human expression is ineligible for copyright protection. So for those who wish to simply copy and paste the results of this tool, this new ruling means everything they create with it becomes public domain material. Bloomberg is basically taking copyrighted material and putting it into the public domain, stripping their rights away, and making millions from people who never see a dime from it.These datasets are also made available to a global audience. Bloomberg is thus accessing and profiting from foreign intellectual property and citizen ***. I would like to see a written commitment here, on the BBB website, from you, that you will immediately intervene the use of this software in your institution, as it infringes on my intellectual property rights as a writer and privacy rights as an ********.

  Business Response

  Date: 04/12/2023

  On March 30, 2023, Bloomberg released a research paper detailing the development of BloombergGPT(TM), a new large-scale generative artificial intelligence model. This large language model (LLM) has been trained on a wide range of financial data to support a diverse set of natural language processing tasks within the finance industry. The dataset consists of a range of English financial documents including news, filings, press releases, web-scraped financial documents and social media drawn from Bloomberg archives. We augment this dataset with public data widely used to train LLMs. Bloomberg is committed to respecting intellectual property and privacy rights. We believe that our use of the data in the dataset to train our LLM complies with applicable intellectual property and privacy laws.

• Initial Complaint

  Date:03/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for news with Bloomberg at a price of $1.00 per month as advertised. Price went up to $34.99. Want the past 24 months of the subscription refunded. Their advertisement style is predatory bait and switch.

  Business Response

  Date: 03/20/2023

  ******************* subscribed to a ************* Digital monthly subscription on 11/21/2020. At the time of purchase, the customer was informed as part of the online process that "Your subscription will automatically renew unless you cancel," and that "You can cancel anytime before your renewal date by contacting customer support." On 2/13/21, one week prior to the charge, an email with the subject line "************* Renewal Notification" was sent to ******************* informing the customer about the upcoming $34.99 monthly charge stating "Your introductory period is coming to an end. On 2/21/2021, you will be charged $34.99 and will renew monthly."  The customer contacted **************** to cancel on 11/25/22, after 25 monthly charges had already been processed. Although it is contrary to our Terms of Service, we processed three refunds totaling $104.97 on 3/20/23 and confirmed with the customer via email.

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  On 03/17/23, I was able to talk to Bloomberg LP Support directly in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. The agent told me that the full refund of $415 will be given with the subscription cancellation.  Thank you!  Also, she mentioned to me that Bloomberg LP sent out an advanced billing notice to me on 02/06/23, which I did not receive.  Currently, Bloomberg LP has digital subscriptions for $34.99 ($1.99 promo) a month or $299 (no promo) a year.  Now, Im glad that I dont feel like a digital roadkill on the internet.  Thank you BBB!  Thank you Bloomberg LP for the full refund!  From now on, Im keeping an eye on all my subscriptions.

  Sincerely,
  
  *** ***
  
  
  
   
  

  
  

• Initial Complaint

  Date:03/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  At no point I am putting in doubt that ************* sent notifications to the e-Mail ********************** to inform about this subscription. Unfortunately, in 2015 I stopped using this e-Mail address because I was getting hundreds of spam e-mails and could not keep up with them so I created a new personal Gmail account. this is the reason why I never received and never read any of those communications. 

  Regarding me paying those charges, I could not have payed for them as I was not aware of this subscription, and therefore I could have not raised any issues until now that I found out about these charges. I was not aware that I was automatically being charged this to my **************** until I cancelled my card and continue getting this charge; if I had seen this charge before I would have called to dispute it long time ago. 
  
  I have never heard of ************* subscription, and therefore I could have not subscribed to it. I am the victim of fraud. Someone used my personal information in order to get this subscription. This is why I ask that those charges be refunded.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 03/13/2023

  Notwithstanding her statement that she "never signed up for *************," ********************** subscribed on 11/6/2020. At the time of purchase, the customer was informed as part of the online process that "Your subscription will automatically renew unless you cancel," and that "You can cancel anytime before your renewal date by contacting customer support." On 1/29/2021 we sent a renewal reminder email with the subject line "Renewal Notification *************" that stated "Your introductory period is coming to an end. On 2/6/2021, you will be charged $34.99 and will renew monthly." The customer was charged for a total of twenty-eight months and paid those charges without raising any issue to the Company. The customer first contacted the Company on 3/2/23 to ask for a refund. Although contrary to our terms of service, we processed a refund for the last three charges (totaling $104.97) and sent the customer a confirmation email on 03/3/23.

  Business Response

  Date: 04/11/2023

  We sent an email confirmation on the day of purchase and also sent a renewal reminder notification to the email address we had on record for this subscription ************************* Notwithstanding the subscriber's statement that "I could not have paid for [the subscription charges] as I was not aware of this subscription," the credit card used to set up this subscription was charged, and presumably paid by the credit card holder, for 28 months. We responded in good faith by refunding three months of subscription costs.

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill of $415 for an annual purchase of a Bloomberg subscription. I was allowed to cancel the subscription for future service which is Feb of next year. But I could not get a refund for the remainder of this year that I have not used. I can't believe this is not against state law.

  Business Response

  Date: 02/27/2023

  ******************* subscribed to a Digital Annual ************* subscription on 2/16/2022. The customer was informed as part of the online process that "At the end of promotional period, your subscription will renew and you will be charged our standard rate of $415 each year." On 1/16/23, one month prior to the renewal charge, an email with the subject line "************* Renewal Notification" was sent to ******************* informing the customer about the upcoming $415 annual charge stating "We wanted to let you know that your introductory period is ending soon. On 2/16/2023 you will be charged $415.00." ******************** contacted us to cancel on 2/22/23, six days after the $415 charge was processed. Although contrary to our Terms of Service, we processed a refund for $415.00 on 2/22/23 and confirmed with the customer via email.

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bloomberg LP charged a renewal subscription fee on my credit card without my consent. I noticed this charge on my credit card 3 days after the renewal date and contacted Bloomberg support to cancel the annual subscription. However, I was told there won't be a refund, not any of the entire $415 for an annual subscription, even if it was only 3 days after the renewal. The even worse part was that I attempted to email Bloomberg support to resolve the matter but never received a response back except for the "refusal to refund" email at the beginning. I have experience with various digital subscription programs but never had an issue with service cancellation. Ironically, on the Bloomberg subscription webpage, you can still find the advertisement saying "Cancel at anytime". After a quick review of the recent complaints, I found I am definitely not the only that has had this problem with Bloomberg. It is hard to imagine such a well-*********** giant would use such a deceptive and misleading way to force customers paying a service that they no longer needed.

  Business Response

  Date: 02/22/2023

  ***************** accepted a $240 digital annual save offer for a ************* subscription on 2/16/2021. At the time he accepted the save offer, the customer was informed as part of the online save process that "At the end of promotional period, your subscription will renew on 2/16/2022 and you will be charged our standard rate of $415 each year." His subscription was renewed for $415 on 2/16/2022 without any complaint by the subscriber. On 1/20/23, one month prior to the next year's renewal charge, an email with the subject line "Renewal Reminder *************" was sent to ***************** informing the customer about the upcoming $415 annual charge stating "We wanted to let you know that your subscription is coming up for renewal. On 2/16/2023 you will be charged $415.00. ************** contacted us to cancel on 2/21/23, five days after the $415 charge. Although it is contrary to our Terms of Service, we processed a refund for $415.00 on 2/22/23 and confirmed with the customer via email.