Complaints

This profile includes complaints for Bloomberg L.P.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bloomberg L.P.

  731 Lexington Avenue New York, NY 10022

• 

  Bloomberg Businessweek

  PO Box 819 Stn Main Aurora, ON L4G 4J9

• 

  Bloomberg LP

  2001 Bryan St Ste 401 Dallas, TX 75201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged $34.99/month for a subscription to ************* which I never signed up for. The charges to my **************** credit card started in November 2020. I have never heard of ************* subscription nor have I ever used their services. I realized I was being charged this amount because after cancelling my **************** the charge would continue to appear. I contacted ************* 3/2/23 and they initially only cancelled the subscription but they would not give me any refund and said I needed to bring this up with my credit card but **************** would not help me saying I needed to speak with *************. Today I saw they sent me a message saying they have refunded the last 3 months charges but that only amounts to $104.97, the total charges since November 2020 amount to $979.72.

  Business Response

  Date: 03/13/2023

  Notwithstanding her statement that she "never signed up for *************," ********************** subscribed on 11/6/2020. At the time of purchase, the customer was informed as part of the online process that "Your subscription will automatically renew unless you cancel," and that "You can cancel anytime before your renewal date by contacting customer support." On 1/29/2021 we sent a renewal reminder email with the subject line "Renewal Notification *************" that stated "Your introductory period is coming to an end. On 2/6/2021, you will be charged $34.99 and will renew monthly." The customer was charged for a total of twenty-eight months and paid those charges without raising any issue to the Company. The customer first contacted the Company on 3/2/23 to ask for a refund. Although contrary to our terms of service, we processed a refund for the last three charges (totaling $104.97) and sent the customer a confirmation email on 03/3/23.

  Customer Answer

  Date: 03/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  At no point I am putting in doubt that ************* sent notifications to the e-Mail ********************** to inform about this subscription. Unfortunately, in 2015 I stopped using this e-Mail address because I was getting hundreds of spam e-mails and could not keep up with them so I created a new personal Gmail account. this is the reason why I never received and never read any of those communications. 

  Regarding me paying those charges, I could not have payed for them as I was not aware of this subscription, and therefore I could have not raised any issues until now that I found out about these charges. I was not aware that I was automatically being charged this to my **************** until I cancelled my card and continue getting this charge; if I had seen this charge before I would have called to dispute it long time ago. 
  
  I have never heard of ************* subscription, and therefore I could have not subscribed to it. I am the victim of fraud. Someone used my personal information in order to get this subscription. This is why I ask that those charges be refunded.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 04/11/2023

  We sent an email confirmation on the day of purchase and also sent a renewal reminder notification to the email address we had on record for this subscription ************************* Notwithstanding the subscriber's statement that "I could not have paid for [the subscription charges] as I was not aware of this subscription," the credit card used to set up this subscription was charged, and presumably paid by the credit card holder, for 28 months. We responded in good faith by refunding three months of subscription costs.

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill of $415 for an annual purchase of a Bloomberg subscription. I was allowed to cancel the subscription for future service which is Feb of next year. But I could not get a refund for the remainder of this year that I have not used. I can't believe this is not against state law.

  Business Response

  Date: 02/27/2023

  ******************* subscribed to a Digital Annual ************* subscription on 2/16/2022. The customer was informed as part of the online process that "At the end of promotional period, your subscription will renew and you will be charged our standard rate of $415 each year." On 1/16/23, one month prior to the renewal charge, an email with the subject line "************* Renewal Notification" was sent to ******************* informing the customer about the upcoming $415 annual charge stating "We wanted to let you know that your introductory period is ending soon. On 2/16/2023 you will be charged $415.00." ******************** contacted us to cancel on 2/22/23, six days after the $415 charge was processed. Although contrary to our Terms of Service, we processed a refund for $415.00 on 2/22/23 and confirmed with the customer via email.

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bloomberg LP charged a renewal subscription fee on my credit card without my consent. I noticed this charge on my credit card 3 days after the renewal date and contacted Bloomberg support to cancel the annual subscription. However, I was told there won't be a refund, not any of the entire $415 for an annual subscription, even if it was only 3 days after the renewal. The even worse part was that I attempted to email Bloomberg support to resolve the matter but never received a response back except for the "refusal to refund" email at the beginning. I have experience with various digital subscription programs but never had an issue with service cancellation. Ironically, on the Bloomberg subscription webpage, you can still find the advertisement saying "Cancel at anytime". After a quick review of the recent complaints, I found I am definitely not the only that has had this problem with Bloomberg. It is hard to imagine such a well-*********** giant would use such a deceptive and misleading way to force customers paying a service that they no longer needed.

  Business Response

  Date: 02/22/2023

  ***************** accepted a $240 digital annual save offer for a ************* subscription on 2/16/2021. At the time he accepted the save offer, the customer was informed as part of the online save process that "At the end of promotional period, your subscription will renew on 2/16/2022 and you will be charged our standard rate of $415 each year." His subscription was renewed for $415 on 2/16/2022 without any complaint by the subscriber. On 1/20/23, one month prior to the next year's renewal charge, an email with the subject line "Renewal Reminder *************" was sent to ***************** informing the customer about the upcoming $415 annual charge stating "We wanted to let you know that your subscription is coming up for renewal. On 2/16/2023 you will be charged $415.00. ************** contacted us to cancel on 2/21/23, five days after the $415 charge. Although it is contrary to our Terms of Service, we processed a refund for $415.00 on 2/22/23 and confirmed with the customer via email.

• Initial Complaint

  Date:01/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The second week of December, I emailed Bloomberg regarding their Bloomberg bridge. That was a new platform in March that allowed Bloomberg to quote bond prices that were not listed. The bond that I had inquired about was listed on Bloomberg in March 2022 at the same time the Bloomberg bridge was to be rolled out. I have tried to contact on three separate email occasions as well as six telephone conversations with the customer service group at the phone number listed on their website. I have been unsuccessful at getting a contact person who would be able to assist with the purpose as to why the bond was removed from Bloomberg and how to request it be placed on again so that it can be traded. The bond is now sitting With the inability to trade, and therefore we are losing money every day. I need a contact name, phone number and email so I may get a resolution to this major issue! **************** keeps telling me to open a ticket on the terminal which I do not have access to.I need immediate assistance as to a human who can assist.

  Business Response

  Date: 01/23/2023

  In early January a Bloomberg representative had a conversation with ************ explaining that the Company would not proceed with the creation of the security on Terminal, but that if she had any additional information or documentation we could review further.

  Customer Answer

  Date: 01/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************
  
  
  
   
  
  

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bloomberg has charged renewal subscription fee on my credit card without my authorisation. As I contacted the customer service, they claimed that they have sent an email notifying me already and refuse to refund. However, I haven't received any "notification email" on it and haven't agreed on any renewal.It's so unethical to force customers paying the service that they no longer needed WITHOUT HAVING CUSTOMER'S CONSENT

  Business Response

  Date: 01/03/2023

  *********************** accepted a subscription offer for a digital annual ************* subscription on 12/7/2021 for $199. At the time of purchase, the customer was informed as part of the online process that "At the end of promotional period, your subscription will renew on 12/7/2022 and you will be charged $415 every year." On 11/29/22, an email with the subject line "************* Renewal Notification" was sent to *********************** informing the customer about the upcoming $415 annual charge stating "Your introductory period is coming to an end. On 12/07/2022, you will be charged $415. Ms. ******* contacted us to cancel on 12/29/22, after the $415 charge. At that time, we processed ****************** cancellation and refunded her $415. A confirmation email reflecting the cancellation and refund was sent to *********************** on 12/29/2022.
  
  

  Customer Answer

  Date: 01/08/2023

  Better Business Bureau:
  
  Thanks to the help of Better Business Bureau, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. 

   

  
  
  Sincerely,
  
  **************
  
  
  
   
  

  
  

• Initial Complaint

  Date:12/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Bloomberg Digital on 12/24/2021 for a reduced annual promotional rate as part of my company's L&D stipend. On 12/24/2022, I received, to my surprise, a notification from PayPal that I had just been billed $415 to renew for another year. I never intended to sign up for a subscription that auto-renewed after a years time, let alone at a huge upcharged rate.Within hours of seeing the charges, I emailed Bloomberg support to try and cancel my annual subscription and request a refund. 3 days later, I had not heard back, so I used the chatbot on Bloomberg's website to submit a ticket to request a refund and cancel the subscription. The chatbot was able to cancel my subscription but the CS agent came back with the typical "we don't do refund's - this is in our T&C's", etc.I attempted to email CS back and amicably resolve the matter but never received a response back. I never received a notification that my account was going to rebill ahead of the rebill date. I consider this to be predatory pricing practices and not in alignment with typical up-front and clear pricing / renewal terms. I'm not in the financial capacity to renewal my subscription, nor did I authorize a charge for a year 2 membership. I do not want this membership.

  Customer Answer

  Date: 12/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:12/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a paid subscriber to *************. I have the company's app on my phone. As usual, on the 9th of every month, I was charged $34.99. Now, apparently, it states that I do not have a subscription. I am seeking a full refund or to have my subscription reinstated. The company does not provide any way for subscribers to contact it other than a chatbot. If this is not resolved, I will inform my bank that ************* fraudulently charged my account for services not delivered.

  Business Response

  Date: 12/20/2022

  Tell us *********************** purchased a ************* digital monthly subscription on 5/9/2020. He was charged $34.99 on the 9th of every month as per the subscription contract. On 9/9/2022, his $34.99 credit card payment declined for insufficient funds. On 9/10/22, we sent and email to ********************* asking him to update his payment method. The credit card was re-tried again on 9/14/22 and again declined for insufficient funds. His payment was accepted on the third retry attempt on 9/18/22. His monthly $34.99 payment on 10/9 was accepted, but his payment on 11/9/22 declined for insufficient funds. We sent a second email on 11/10/22 to ********************* to remind him to update his payment method. We tried the card again and it was accepted on 11/14/22.
  
  
  *************************** 12/9/22 payment was declined and retried unsuccessfully on 12/11/22. The subscription was automatically canceled on 12/11 due to the number of payment errors on the account (five errors in four months). Because *************************** card was last charged on November 14 (for a payment that was due on November 9), and because his subscription was not cancelled until December 11 (more than 30 days after the November payment was due), we do not believe that any refund is in order. If *********************** has any contrary information, we will of course consider it.

• Initial Complaint

  Date:12/07/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bloomberg has engaged in predatory pricing by signing you up for auto renewal. My subscription auto renewed for $415 on 11/28/22. I called to cancel and get a refund on 11/30/22 once I realized the subscription renewed and charged my credit card. They have refused to honor this request. It appears I am not the only that has had this problem with this company. It is unethical and my money should be returned. I do not want this service.

  Business Response

  Date: 12/08/2022

  *************************** accepted an offer to extend his digital annual Bloomberg.com subscription on 11/28/2021 for $199. At the time of purchase, the customer was informed as part of the online process that "At the end of promotional period, your subscription will renew on 11/28/2022 and you will be charged $415 every year." On 10/28/22, a renewal reminder email was sent to ***************************, one month prior to the charge, informing the customer about the upcoming charge stating "Upcoming charge: $415 Your introductory period is coming to an end. On 11/28/2022, you will be charged $415."
  
  
  *** **************;contacted us to cancel on 12/1/2022 (after the charge had already been processed). Although contrary to our terms of service, we processed a full refund for the last charge and sent the customer a confirmation email on 12/7/22.

  Customer Answer

  Date: 12/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  They have refunded the $415 that was charged on autorenewal.  However I am very disappointed with Bloomberg that I had to go to this length to try and get a refund after several attempts.  Autorenewal with no refund after a certain time window is not an ethical business practice.  
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:12/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bloomberg LP charged me $415 for an annual subscription without notifying me of the renewal. When I asked for a cancellation, they would not prorate the subscription or at least reduce it to the $299 that is offered on their website.

  Business Response

  Date: 12/07/2022

  ************** accepted an offer to extend her digital annual Bloomberg.com subscription on 10/19/2021 for $199. At the time of purchase, the customer was informed as part of the online process that "At the end of promotional period, your subscription will renew on 10/19/2022 and you will be charged $415 every year." ************** contacted us to cancel on 12/5/22. We processed ****************** cancellation/refund request for $415 on 12/6/22. A confirmation email reflecting the cancellation and refund was sent to ************** on 12/6/2022. 

• Initial Complaint

  Date:12/01/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a charge on my credit card statement for a Bloomberg subscription of $415 on 25th Nov '22. I had signed up for a promotional price of $199 last year and the email clearly stated that "Before your promotional ****** ends, you will receive a reminder notice stating the renewal term... However I did not get any notification on this and I was charged $415. On reaching to them the very next day (26th Nov '22), I was informed that it was my responsibility to remember and cancel before even though their email clearly stated otherwise! I did not have any indication of the "fine" print as it was not mentioned in the email anywhere. On top of it, the representative said that I needed to use the chat service to ask for refund. The customer support via email kept on quoting a statement about how the charges are irreversible which I have neither seen or agreed to beyond what is in the renewal email from last year "Your subscription will be renewed automatically, and you will be charged in advance of each billing cycle unless you cancel. At the end of the promotional ******, your payment method on file will be charged automatically every year for the full price of your subscription. You may notify us of your intent to cancel at any time.". I fail to see how the previous statement translates to irreversible payment? It appears that Bloomberg is adhering to a very deceptive and misleading practice where they charge the credit card via auto pay but then also make it very difficult to cancel the subscription. On top of it once they charge the amount there is no grace ****** unlike any other companies who are very reasonable about reversing the charges. I would love to get a refund of the money paid but if publishing my experience helps someone else to be aware of the shoddy practice Bloomberg is following then that is some satisfaction. Buyer of Bloomberg subscription should think twice before signing up for their promotions!My account # is ************

  Business Response

  Date: 12/06/2022

  ******************* accepted an offer to extend his digital annual Bloomberg.com subscription on 11/25/2021 for $199. At the time of purchase, the customer was informed as part of the online process that "At the end of promotional period, your subscription will renew on 11/25/2022 and you will be charged $415 every year." ************** contacted us to cancel on 11/26/22, one day after the $415 change. We processed ****************** cancellation request on 11/26/22. On 11/28/22, he contacted Customer Support again to request a full refund for the $415 charge. The full was refund was processed and a confirmation email sent to ******************* on 12/1/2022.

  Customer Answer

  Date: 01/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************