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Business Profile

Data Analytics

Bloomberg L.P.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bloomberg L.P.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 54 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/09/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and as requested I have canceled the chargeback. My credit card has rebilled my account for $299 on October 1 and the charge will reappear on my next statement so Bloomberg can refund me. 

      Sincerely,

      ******** *******

      Business Response

      Date: 10/10/2024

      ************************** purchased a Digital Annual subscription on September 14, 2023. The offer selected stated that the $129 was an introductory price for a limited time, and that the price would increase to $299 after 1 year. At the time of purchase, the customer was informed as part of the online process that "Your subscription will automatically renew unless you cancel," that "You can cancel anytime before your renewal date by contacting customer support," and that "At the end of your 1 year introductory period, you will be automatically charged $299 every year." On 08/15/2024 a renewal reminder email was sent to **************************, a month prior to the charge, informing the customer about the upcoming charge stating "Your subscription will automatically renew on 2024-09-14, and you’ll be charged $299." Our records show that the renewal reminder email was opened on 8/17/2024, 8:20 AM, three weeks prior to the charge. At no time prior to renewal did the customer contact us to cancel the subscription. [email protected] contacted us to cancel on 09/18/24 (after the charge had already been processed) requesting a refund. Although contrary to our terms of service, we are willing to process a refund. However, this customer filed a dispute with their credit card company and we are unable to process a refund on accounts that have dispute status. If the customer cancels the chargebacks, we will be able to process a refund on the $299 charge as requested.

    • Initial Complaint

      Date:06/07/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************



       

      ant communications (mail, email, and phone records) between Bloomberg Finance L.P. and myself, clearly showing that I did not receive the required written notice within the specified timeframe.I have formally communicated this dispute to Bloomberg Finance L.P. and requested that they acknowledge the termination of the contract without any further charges. However, I have not received a satisfactory response.

      Business Response

      Date: 06/24/2024

      While we do not agree that the referenced statute applies in this situation, we nonetheless waived the buyout charge as a business accommodation.  As such, we believe this complaint is now resolved.

    • Initial Complaint

      Date:05/31/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************



       

    • Initial Complaint

      Date:05/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Attempted to unsuscribe from ************* mailings multiple times but last step, the "Submit" button does not work. Problem present for a week.

      Business Response

      Date: 05/28/2024

      We processed the request from ******************* to opt out of marketing emails and this email address has not received any email from us since May 18, 2024.

    • Initial Complaint

      Date:05/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for Bloomberg news at the end of last year with an introductory subscription price is $1.99. This signup was done through an iPhone using Apple Pay. In December of last year, before the trial period ended I cancelled the subscription on my phone and deleted the App. I caught the bill in January and notified them again via Email, and I opened a credit card dispute then. But ever since then they have been charging me $34.99 per month and I cannot seem to stop them. I have no account to log into, I have no App on my phone. I have file additional disputes with the credit card company, but again this month they charged me, it's never ending! Bloomberg is engaging in fraudulent business practices. 1. I want ALL charges since December refunded. 2. I want an apology from the company for wasting so much of my time trying to deal with their obviously fraudulent business practices. In parallel, I have read all the other company's about this company on *******, clearly this is a pattern of fraud and there Bloomberg needs to be confronted in court about this matter through class action litigation.

      Business Response

      Date: 05/20/2024

      ************************** subscribed to a Bloomberg.com Digital monthly subscription on October 3, 2023. The offer selected stated that the $0.99 was an introductory price for a limited time, and that the price would increase to $34.99 after 3 months. At the time of purchase, the customer was informed as part of the online process that "Your subscription will automatically renew unless you cancel," and that "You can cancel anytime before your renewal date by contacting customer support." On 12/27/2023, one week prior to the charge, an email with the subject line "Bloomberg.com Renewal Notification" was sent to ************************** informing the customer about the upcoming $34.99 monthly charge stating "Your introductory period is coming to an end. On 1/03/2023, you will be charged $34.99." ************************** did not contact us prior to submitting this complaint. We attempted to refund but the charges were disputed and we are unable to refund charges while they are being disputed. If the customer cancels the chargebacks, we will be able to process a refund on the five $34.99 charges as requested.

    • Initial Complaint

      Date:03/19/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      Bloomberg was able to identify that there was a typo in the email address on their end. Somehow, an extra e was added to the email address they had on file for me. They were able to find the subscription and cancel it, and they also refunded the two months worth of fees.
      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************************



       

      ptions through the app store. I sent them proof of my current App Store subscriptions and they still insisted they couldn't cancel it because it was purchased through Apple. I told them that I used Apple Pay to pay for the subscription, but it was like a regular credit card transaction in a mobile browser. I just happened to use Apple Pay instead of a credit card. The transaction details I sent clearly show that I was charged by Bloomberg, not Apple. They replied on March 18 and said they are unable to locate an account with the information I gave them. The only option I had was to cancel my credit card, which was very inconvenient.They should not be able to charge an credit card without linking it to an active account. I would like them to look into this matter to find out what happened so that they can make sure it doesn't happen to other customers. It's disappointing to see a reputable organization like Bloomberg struggle with basic subscription management.

    • Initial Complaint

      Date:03/04/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************************



       

      Business Response

      Date: 03/25/2024

      We have removed ************************** profile from Bloomberg.com, and we also separately requested that ****** de-index that page, which we just learned has been completed.  This is the desired outcome/settlement that ********************** requested.  Thanks.  

    Bloomberg L.P. is NOT a BBB Accredited Business.

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