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Business Profile

Computer Hardware

Rockstar Games Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Rockstar Games Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 245 total complaints in the last 3 years.
    • 106 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reporting a serious violation involving harassment, data breaches, and misconduct within the Vortex RP community on ******** personal information, including my email and financial data, was compromised by a user ("*********") within Vortex RP. Despite reporting this to Vortex admins, no meaningful action was taken. Following the breach, I was subjected to harassment and real-life threats from "*********" and another user, "*****," extending beyond the game.I have filed police and *** reports due to unauthorized Tebex charges linked to my account, stemming from IP addresses associated with these individuals. I was forced to cancel my bank account to prevent further fraud.Additionally, I have video evidence of "*********" using unauthorized hacking software, detected while I was spectating as a staff member. This is a clear violation of Rockstars and FiveMs Code of Conduct.Further concerns involve streamers "*****" and "******," who have used their platforms to encourage doxxing and harassment. Both have elevated permissions within Vortex RP, giving them access to sensitive player data, which has been abused.Given the serious nature of these breaches, I respectfully request Rockstar to:Investigate Vortex RP and the individuals involved.Permanently ban the responsible ************ Vortex RPs compliance with Rockstar and FiveMs server and security standards.I have evidence available, including screenshots, Medal clips, IP logs, bank statements, and police/FBI reports. This issue is no longer confined to in-game matters and poses real-world risks to my safety.Thank you for your urgent attention to this matter.

      Customer Answer

      Date: 05/21/2025

      Better Business Bureau:

      At this time, I have not been contacted by Rockstar Games Inc. regarding complaint ID ********.

      Sincerely,

      ***** *****

      Business Response

      Date: 06/17/2025

      This is a Support issue and is being handled via support channels. The customer should check the latest update to their support request. This case should be closed and resolved in favor of the Company.

      Business Response

      Date: 06/23/2025

      This is a Support issue and an investigation is underway based on the information provided by this reporter. This case should be closed and resolved in favor of the Company. This is our final comment on this matter. 

      Customer Answer

      Date: 06/24/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      As this covers GDPR and privacy as well as data this has not been resolved as the server is still actively doing the same activities as well as many other serious issues.

       

      If Rockstar doesn't address this and take data and privacy seriously I'll have no other option then to report it to the correct agencies to do a further investigation into this matter. 

       

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***** *****




       

    • Initial Complaint

      Date:04/26/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The nature of this dispute is as follows:I legally own two Rockstar Games products Grand Theft Auto V and Red Dead Redemption 2 purchased through Steam. Rockstar requires a separate launcher tied to a Rockstar account, which created an issue: my original Rockstar account is tied to an email address I no longer have access to.I contacted Rockstar Support, providing full proof of ownership through my linked Steam account. I requested they unlink my Steam account from the inaccessible Rockstar account and link it to my current active Rockstar account.Timeline: April 20, 2025: Submitted a support ticket with proof of ownership. April 21, 2025: Received human reply confirming escalation to the internal team. April 2126, 2025: No further human response. April 23, 2025: Filed FTC complaint after 2 days of silence. April 24, 2025: Submitted a second support ticket also ignored. April 26, 2025: No human response for 5 days since escalation, despite follow-ups.I demonstrated good faith by waiting three additional days after filing my FTC complaint before escalating further. Despite acknowledging and escalating my case on April 21st, Rockstar has failed to resolve the issue or communicate. I am being denied access to legally purchased products despite submitting full verification.Desired resolution:I request Rockstar unlink my Steam account from the inaccessible Rockstar account and link it to my current active account. Alternatively, Rockstar must otherwise restore my access to the products I purchased.Account details for resolution: Current active email: *********************** (used for Steam and current Rockstar account) Incorrect linked email: ***************************** Original inaccessible email: ******************************** Proof of purchase and account linkage is attached. If additional proof or context is needed, I would be happy to provide.

      Customer Answer

      Date: 04/29/2025

      Better Business Bureau:

      The company's support team has gotten back to me over the past 24 hours and they have resolved my issue and I am satisfied with their response. You may close the complaint

      Sincerely,

      ******* ******



       

    • Initial Complaint

      Date:04/24/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I changed my email on steam and now rockstar games is denying me access to gta v even after providing original receipt for purchase I sent all information and my ticket for help was quickly closed with no resolution I have made a complaint with the ***

      Customer Answer

      Date: 05/18/2025

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Rockstar Games Inc. has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ****** ******

    • Initial Complaint

      Date:04/23/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am locked out of my Rockstar *********** account because it is registered to an email address that is permanently closed ************************* I no longer have access to that email, and ********* has confirmed it has been deactivated. *** submitted multiple support tickets to Rockstar explaining this.I am not requesting account recovery. Ive created a new Rockstar *********** account and successfully linked my Xbox and PSN profiles to it. My request is simple: I am asking Rockstar to unlink my Steam account (Steam ***** ****************** from the old, inaccessible account so that I can connect it to my new one and continue playing Rockstar titles Ive purchased on Steam.Ive submitted extensive verification across several tickets, including:A copy of Microsofts confirmation that the Hotmail address has been closed Steam purchase receipts proving ownership of games dating back to December 2014 and other Rockstar games Screenshots of the Rockstar login prompt showing attempted verification sent to the closed Hotmail address A redacted photo ID showing that the email address is based on my actual name and birth year Steam, PSN, and Xbox account linking timelines Despite this, Rockstar has closed every support ticket with a copy/paste response saying they cannot verify ownership without acknowledging the documentation or offering a pathway to ************* Steam account is mine. *** provided receipts and proof of ownership. I am simply requesting that Rockstar unlink it from an account that cannot be accessed so that I may link it to a new, verified account and use the products I paid for.I have exhausted all official Rockstar support channels and am now seeking a resolution through this formal complaint process.Thank you,***** ******

      Customer Answer

      Date: 04/26/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** ******



       

    • Initial Complaint

      Date:04/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the past two days, I have faced persistent discrimination and refusal of assistance from Rockstar Support regarding an account I've held for over 10 years. Despite providing clear and verifiable proof of ownershipincluding screenshots from my ********* account linked to my Xbox/GTA gamertag, and matching personal information between the old and new email addressesI was met with repeated stonewalling and intentional misinterpretation of my request.I was passed between six agents: **** *., ***** *., ********* *., ********* *., ***** *., and **** *. Each of them refused to assist me in updating my account information or verifying my identity, even when I offered to provide government-issued ID. Some agents even claimed that my account did not exist, despite me showing it on the official Rockstar sign-in page.The fact that my old and current email addresses contain the exact same first and last name should have aided the verification processnot hindered it. Instead, I was treated dismissively, as if I had no history or rights to the account I clearly own. This not only shows a lack of care for loyal users, but also raises serious concerns about discriminatory practices and data integrity within Rockstar's customer service.I demand a full review of this case, accountability for the unacceptable handling by support agents, and immediate steps to restore my access using the valid and thorough proof I've already provided.

      Customer Answer

      Date: 05/19/2025

      Better Business Bureau:

      At this time, I have not been contacted by Rockstar Games Inc. regarding complaint ID ********.

      Sincerely,

      ***** ******

      Business Response

      Date: 06/10/2025

      This is a Support issue and should be handled through Support channels. We have reached out to this customer for more information, and the customer should work with Support on this issue. This complaint should be closed and resolved in favor of the Company.

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have owned GTA5 since 2013. I got the ** version in 2015. They recently released an enhanced version that I tried logging into today. While attempting to log in I received an error message. After looking online and seeing it was a common issue I put in a help ticket and was given the following FAQ message and the ticket was closed. No help no customer support. In the 10 years I have had this account I have not once been banned or had any issues. Now I will admit in my time playing in public lobbies I have ran into hundreds maybe thousands of hackers over 10 years. And sometimes you would randomly get money or sometimes you would lose your money. I've also seen the map completely deleted in a public game. This is in no way the consumers fault who they are now punishing and giving them no way to resolve the issue. Over those 10 years I did purchase "shark cards" for gta online. These would give you in game currency. If I cannot get this issue resolved or a fair chance to represent myself to a person I believe it is unfair I paid money for something I cannot access. Ideally I just want to actually speak with a representative and try to work things out.

      Business Response

      Date: 04/16/2025

      We reviewed the customer's account data and have confirmed that the customer is appropriately blocked from migrating their character, based on their data. This complaint should be closed and resolved in favor of the Company.

      Customer Answer

      Date: 04/16/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       I would like to see what data they are referencing. I as the consumer did nothing wrong. My account has been active for 10 years and I do not believe it is in any status out of the ordinary. A very modest level reasonable amount of wealth. Anything that has happend to it out of the ordinary came from public lobbies where Rockstar could not control their own game. The way they are treating loyal customers this way is absurd. 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      **** *****




       

    • Initial Complaint

      Date:04/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rockstar games banned my social club account on the video game Grand theft auto V With no explanation as to what i was banned for it says i was banned for Fair play which makes no sense because if its fair play what am i getting banned for i need answers and want my account unbanned. I did everything legit and earned everything fair and square. How can i be banned when i havent touched the game in nearly 5-6 days then i get banned and was not even playing the game.

      Business Response

      Date: 04/15/2025

      We reviewed the customer's account data and have confirmed that the account was appropriately suspended from GTA Online for violating the game terms and end user license. This complaint should be closed and resolved in favor of the Company.

    • Initial Complaint

      Date:04/09/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reached out to Rockstar Games support three times in an attempt to regain access to my account. They keep asking me questions I dont know the answer to to verify that Im the account owner and when I inevitably answer incorrectly all communication between be and the agent comes to an end. So Im reaching out today to finally get a resolution to my issue and get the email changed on my account.

      Business Response

      Date: 04/14/2025

      This is a Support issue that has been resolved to the customers satisfaction. This complaint should be closed and resolved in favor of the Company.

      Customer Answer

      Date: 04/15/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      **** *******



       

    • Initial Complaint

      Date:04/07/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Barely any solution or response

      Business Response

      Date: 04/09/2025

      This is a Support issue and is being handled via support channels. The customer should check the latest update to their support request. This case should be closed and resolved in favor of the Company.

    • Initial Complaint

      Date:04/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I disagree with the new user agreement, and have invested money in the game. Can not access my hundreds of dollars worth of MY purchases

      Business Response

      Date: 04/15/2025

      Rockstar Games updated its Terms of Service on March 28, 2025 and players must agree to the updated terms to continue to access Rockstar Games products and services. This complaint should be closed and resolved in favor of the Company. 

      Customer Answer

      Date: 04/16/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved 

      I have not agreed to the new terms of use, and doing so has locked me out of 13 years of past purchases I made out of pocket before the new terms that I dont agree with.

       

       Sincerely,

      ******* *********




       


    Rockstar Games Inc. is NOT a BBB Accredited Business.

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