Complaints

This profile includes complaints for 1-800Accountant's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  1-800Accountant

  260 Madison Ave Ste 1001 New York, NY 10016-2401

  
• 

  1-800Accountant

  13575 58th St N Ste 154 Clearwater, FL 33760-3746

• 

  1-800Accountant

  13575 58th St N Ste 154 Clearwater, FL 33760-3746

• 

  1800Accountant

  7249 Bryan Dairy Rd Seminole, FL 33777-1540

• 

  1800Accountant

  7249 Bryan Dairy Rd Seminole, FL 33777-1540

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company Bohogoddessinu retained the services of **** Accountant to help my business with state filing and to do my income tax filings. I expressed that I wanted to terminate services with **** Accountants and they continued to bill me. I later contacted my bank USAA, and asked for a reversal. I do not have resolution.

  

  Business Response

  Date: 11/17/2023

  Dear ******,
  Thank you for taking the time to share your concerns. Your feedback is incredibly valuable to us, and we want to assure you that we take these claims very seriously.
  We are currently conducting a thorough investigation into your complaint to better understand the situation and find a resolution.
  Please know that your satisfaction is our top priority, and we are committed to addressing your concerns in a manner that reflects our dedication to providing excellent service.
  Thank you for your patience and understanding.
  The *********** Team | 1-800Accountant

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In short, my experience with 1-800-Accountant has been very poor.I am looking to receive a full refund for an abysmal tax amendment for 2022 in which I was charged $1,180. One for personal amendment and one for business. I did not realize the mistakes they made until I talked to a local accountant to provide me with financial and tax consultation for my business. I provided 1-800-Accountant with all necessary tax documents and expenses that they'd need to submit. It took them over 2 months to finally finalize the report. The whole time I struggled getting contact with them and had to call support twice for them to re-enable my chat messaging box so I could actually message the accountant. I was not able to schedule any meetings with them on the portal as my permissions were denied. They were supposed to file two annual reports for my business which take maybe 5 minutes **** They took over a month to file those and finally filed them after I told them, "It literally only takes 10 minutes to do it. Why is it taking so long?". They finally got my tax return finalized and had me review it. I saw a refund for $6,500 which was awesome to me because they promised me they'd be able to add a ton of deductions to make my tax refund better. I should've reviewed the return in detail, but I made the assumption that they're accountants and know what they're doing. Yes, my mistake on not reviewing it in detail. But my current CPA told me that they failed entirely to document $31,000 of real estate income which I provided to them and was actually on file in my initial 2022 tax return performed by myself on TurboTax. They also filed expenses in schedule c and schedule e when all of it should've been done in **************** an absolutely nightmare of a tax filing. Support told me they would not refund me, but they could amend the incorrect amendment. I told them that there's no way I'd have them doing my taxes again as they lost my trust with the botchery of the first attempt.

  

  Business Response

  Date: 11/13/2023

  Dear ******,
  Thank you for taking the time to share your concerns. Your feedback is incredibly valuable to us, and we want to assure you that we take these claims very seriously.
  We are currently conducting a thorough investigation into your complaint to better understand the situation and find a resolution.
  Please know that your satisfaction is our top priority, and we are committed to addressing your concerns in a manner that reflects our dedication to providing excellent service.
  Thank you for your patience and understanding.
  The *********** Team | 1-800Accountant

  Customer Answer

  Date: 11/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I want a full refund once the investigation has closed. I appreciate the ************** and consideration! Thank you.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  

  Business Response

  Date: 12/14/2023

  Hello ******,

  I hope this message finds you well. We sincerely apologize for the challenges you encountered during your recent experience with 1-800-ACCOUNTANT. Your feedback is important to us, and we appreciate the opportunity to address your concerns.
  After conducting a thorough internal investigation, we understand the frustration caused by delays, communication issues, and inaccuracies in your 2022 Amended Business and Personal Taxes. We genuinely regret any inconvenience this may have caused you.
  In light of the issues raised and our commitment to customer satisfaction, we would like to offer you a full refund of the tax preparation fees you incurred, totaling $1,180. This is our gesture of goodwill to express our apologies for the difficulties you faced.
  Please be assured that we take your feedback seriously, and we are actively working on internal improvements to prevent similar issues in the future. We value your business and would appreciate the opportunity to regain your trust.
  If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to let us know.
  Thank you for bringing this matter to our attention. We appreciate your understanding and look forward to the possibility of serving you better in the future.

• Initial Complaint

  Date:11/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To *******, I have confirmed that I have not been credited any amount whatsoever. I also wanted confirmed that I will be receiving a Certified Public Accountant familiar with ****** and state tax laws here as agreed upon when I initially signed up. I was also told you had a ************** so that the time zone would not interfere with scheduling of appointments as needed. Prior to this time I have received phone calls from the West Coast as early as 4 am. I would like your confirmation to specify that the quarterly tax filings and bookkeeping process, which I yet been unable to access, will begin Jan 1, **** , with no additional payments and pending satisfaction with your process at that time. I feel that this process to this point has been purposefully misleading bordering on fraudulent but I am willing not to go after triple damages with the New York Court system if this is remedied in future transactions. Please confirm that this has been discussed and is acceptable to the company because **** told me it was, however a person who said he was his superior said it was not. ********************************* Text ************ I have tried unsuccessfully to negotiate.

  

  Business Response

  Date: 11/17/2023

  Dear ********,
  Thank you for taking the time to share your concerns. Your feedback is incredibly valuable to us, and we want to assure you that we take these claims very seriously.
  We are currently conducting a thorough investigation into your complaint to better understand the situation and find a resolution.
  Please know that your satisfaction is our top priority, and we are committed to addressing your concerns in a manner that reflects our dedication to providing excellent service.
  Thank you for your patience and understanding.
  The *********** Team | 1-800Accountant

• Initial Complaint

  Date:10/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used ***** accountants to set up my business in 2021. They handled all of my bookkeeping and my taxes for the first year that I was trying to get my business set up. Today I received a letter in the mail from the *** saying that I now owe $12,000 in back taxes for the year they filed my taxes. I will have another accounting firm take a look at it to find out if there was anything done wrongly or if the *** is just s******* up. However this is a stressful and annoying letter I should not have to deal with and time and energy spent away from my life and business.

  

  Business Response

  Date: 10/27/2023

  Dear ****,
  We are truly sorry for the distress this situation has caused you. Please know that we take this matter very seriously.
  

  A member of our tax advisory team will be in touch with you by October 31st to personally address and resolve this issue. Your peace of mind is our top priority.
  

  Thank you for your patience and for bringing this to our attention.
  

  Warm regards,

   

  The *********** Team | 1-800Accountant

• Initial Complaint

  Date:10/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two months now been receiving a lot of calls trying to verify information about my business. I been constantly receiving unwanted emails. After informing ***************************, *********************, ***********************, and others that I am busy etc. I'm still receiving calls and emails.

  

  Business Response

  Date: 10/25/2023

  Dear *******,

  Thank you for taking the time to share your concerns. Your feedback is incredibly valuable to us, and we want to assure you that we take these claims very seriously.
  

  We are currently conducting a thorough investigation into your complaint to better understand the situation and find a resolution.
  

  Please know that your satisfaction is our top priority, and we are committed to addressing your concerns in a manner that reflects our dedication to providing excellent service.
  

  T**** you for your patience and understanding.

  The *********** Team | 1-800Accountant

   

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/19/23 I received the following email:The October extended filing date passed this week. Fines and penalties accruing if you havent filed.Hi ******,Whether you filed for a tax extension or didnt file at all this year for your small business, your deadlines have all now passed. That means you likely already owe at minimum a 5% penalty. If you are more than 15 days late, that penalty goes up to 10% and can keep climbing until you owe a 25% penalty, plus interest.Not only that, small business owners have tax filings due throughout the year. Schedule a time to talk to one of our tax specialists about your obligations right away. Schedule a No-Cost Consultation Stop those fines and penalties now by filing your taxes with the **** Weve helped thousands of businesses in your situation reduce their tax burden and maximize their return. Sincerely,Do Not Reply I opened by business which is e-commerce, on 9/31/23. I have not requested any services by **** Accountants.

  

  Business Response

  Date: 10/25/2023

  Dear ******,

  Thank you for taking the time to share your concerns. Your feedback is incredibly valuable to us, and we want to assure you that we take these claims very seriously.
  

  We have since removed your email from our mailing list.
  
  Thank you for your patience and understanding.

• Initial Complaint

  Date:10/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received horrible service from the accountants. I had to file my business and personal taxes months late. I cancelled the services in May, but I have been charged for services not rendered every month since. I have called and asked to be removed. I have asked for my cards to be removed. I am told they will look into the problem. Yet the problem persists and I am still being charged every month for services I did not request and am not receiving.

  

  Business Response

  Date: 10/25/2023

  Dear *****,

  Thank you for taking the time to share your concerns. Your feedback is incredibly valuable to us, and we want to assure you that we take these claims very seriously.
  

  We are currently conducting a thorough investigation into your complaint to better understand the situation and find a resolution.
  

  Please know that your satisfaction is our top priority, and we are committed to addressing your concerns in a manner that reflects our dedication to providing excellent service.
  

  Thank you for your patience and understanding.

   

  The *********** Team * ***************

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was never able to use their services. Ive been requesting to cancel this service and a refund since 2022. I was behind on my payments and couldnt afford the payments. I also wasnt even operating my LLC yet. I still dont have an operating business. I filed my taxes for free with a non profit organization last month. *** had so much difficulty trying to upload my tax information with the sections being disabled in grey. I scheduled several calls with customer service but was never successful to file my personal or busienss taxes. ******* and ******* have been very understanding and helpful. However ******* told me her supervisor will call me last month. And never did. I spoke to the ********************* this morning who coerced me into signing up with them. He was SO rude, and unprofessional. Speaking over me and not letting me speak and explain the trouble Ive had with the situation. Not being able to upload documents to file for my taxes has ever been such a challenge. I cant I believe I paid 1,255$ and I have not received any service nor my money back. I found out that my account has been closed. But yet no refund has been received. Please help me. I was laid off last month and im. unemployed at the moment facing eviction. I really need my money back as i was unable to file taxes properly or at all. I did not use their services nor do I need them. I found the same services for free. They over charge and over promise and dont take accountability

  

  Business Response

  Date: 10/25/2023

  Dear ******,

  Thank you for taking the time to share your concerns. Your feedback is incredibly valuable to us, and we want to assure you that we take these claims very seriously.
  

  We are currently conducting a thorough investigation into your complaint to better understand the situation and find a resolution.
  

  Please know that your satisfaction is our top priority, and we are committed to addressing your concerns in a manner that reflects our dedication to providing excellent service.
  

  Thank you for your patience and understanding.
  

   

  The *********** Team | 1-800Accountant

  Customer Answer

  Date: 03/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Subject: Concern Regarding Lack of Service Despite Payment for Business Taxes
  
  Dear 1800 Accountants,
  
  I am writing to express my deep disappointment in the lack of service I received despite paying over $1,200 for business tax services. Unfortunately, I never received the services I paid for due to a severe lack of customer service support. This experience has been frustrating and unacceptable. I kindly request a resolution to this matter at your earliest convenience. Preferably a full refund, please. 
  
  Sincerely, 

  ****************************************

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

  

  Business Response

  Date: 04/10/2024

  Dear ******,
  Thank you for bringing your concerns to our attention through the Better Business Bureau. We understand the importance of resolving this matter promptly and appreciate the opportunity to address your feedback.
  Upon conducting a thorough internal investigation into your case, we have carefully reviewed the details you provided. Here are the key findings from our investigation:
  

  Service Modification and Cancellation: Our records indicate that you purchased our services on July 12, 2022, which included both Business and Personal Tax Preparation. However, you requested to cancel these services on November 30, 2022. In response to your request, our billing department assisted you in modifying your services. They ensured that your Personal *********************** was retained while the Business *********************** was modified to a Schedule C for the 2022 tax year, to be completed in 2023. We also confirmed that no further billing or renewals would occur.
  

  Customer Service Interaction: We apologize for the negative experience you had during your recent interaction with our representative, ******, on October 18, 2023. We deeply regret any rudeness, confrontation, or lack of professionalism displayed during your call. Please be assured that ****** is no longer employed with our company, and we have taken appropriate action to address this matter internally.
  

  Refund Request: We understand your request for a full refund of $1200. However, based on our Terms of Service, you requested to cancel services outside of our 30-day refund policy. Therefore, we are unable to process a refund beyond this timeframe.
  

  We sincerely apologize for any frustration or inconvenience you have experienced throughout this process. Our aim is always to provide exceptional service to our clients, and we regret that we did not meet your expectations in this instance.
  

  Moving forward, if there are any further concerns or if you require assistance with any remaining matters, please do not hesitate to reach out to us directly. We are committed to addressing your needs and ensuring your satisfaction to the best of our ability.

  Thank you for your understanding and patience as we work to resolve this matter. We appreciate the opportunity to serve you and hope to have the chance to regain your trust in the future.

  The *********** Team

  Customer Answer

  Date: 04/25/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  I regret to inform you that my issue referenced under ticket number ******** remains unresolved by the business. Despite my clear request for a refund, they have failed to take appropriate action. My experience with this company has been overwhelmingly negative, and I have no intention of patronizing them in the future. Any consideration for credit with this company is now entirely off the table. It is disheartening to witness their propensity for manipulation and exploitation of customers, contrasted with their lack of responsiveness when assistance is needed. Their eagerness to accept payment and pursue individuals for overdue amounts is starkly juxtaposed with their reluctance to honor refund requests, citing rigid company policies as justification. This behavior is unacceptable, especially considering their ample financial resources. A cursory review of their Better Business Bureau ratings confirms my suspicions – they operate with little regard for ethical business practices and are, in essence, engaging in theft.

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ****** **********
   
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:10/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired the company to finish my books. They were supposed to be done in April then the person they had working on my books was let go then the next person they had working on my books never did anything and reasonable amount of time everything was promised to be done in April and it is October now the last response I received was on September 28 promising they were going to finish my books. There are still months and months of reconciliations that havent been completed.

  

  Business Response

  Date: 10/17/2023

  I'm pleased to inform you that our ********************** Team has successfully resolved your recent inquiry.

  If you would like to discuss the specifics of your 2023 bookkeeping and who will be managing it, please don't hesitate to give us a call.

  Your reference case number is ******, which will help us identify and address your request promptly. We are dedicated to providing you with the best possible service, and we are eager to assist you further in meeting your bookkeeping needs for the year 2023.

  Thank you for choosing 1-800Accountant, and we appreciate your trust in us. If you have any more questions or need additional assistance, please feel free to reach out to ** at your earliest convenience.
  
  Best regards,

  Client Advocacy Team
  *******************
  ********************************************************************

  Customer Answer

  Date: 10/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They did not reconcile my **** account causing me more problems. I will have to do this myself because you cannot be trusted. I will also need a refund as this work was supposed to be finished in April and now I have more taxes to pay due to your agencys errors and lack of priority.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  

  Business Response

  Date: 12/12/2023

  Hello ***********;

  Customer ID : ******** 

  I hope this message finds you well. We appreciate your reaching out regarding your concerns and the request for a refund. Our team has thoroughly reviewed the details and circumstances surrounding your request, and I would like to provide you with a comprehensive response.
  
  After a careful examination of the provided information, it has become evident that the discrepancies and issues encountered during the course of our engagement stem from actions taken on the client side, specifically in altering records and deleting transactions after reconciliations were confirmed.
  
  Our dedicated team of professionals, including bookkeepers, managers, and supervisors, has diligently worked to address and resolve the challenges introduced. The extensive documentation, including draft and final reports, time-stamped financial reports, and an audit log, serves as a clear record of the efforts invested in rectifying the situation.
  
  Furthermore, our CAS  Supervisor, ******, has played a crucial role in responding to your specific requests, such as addressing duplicate transactions and unreconciling closed accounts. These actions were undertaken in accordance with your preferences and requirements.
  
  It is important to highlight that our commitment to delivering high-quality service remains unwavering. However, given the circumstances outlined above, we must assert that the challenges encountered are a result of actions taken post-reconciliation on your end. 

  Based on the comprehensive review of the situation, we are unable to authorize a refund as the responsibility for the encountered issues lies with the alterations made on your part.
  
  We remain committed to addressing any outstanding concerns or questions you may have and are open to further discussion to ensure a satisfactory resolution.
  
  Thank you for your cooperation.
  
  Best Regards,
  

  Client Advocacy Team
  *******************
  ********************************************************************

  Customer Answer

  Date: 12/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I didnt have time to screen shot the dozens of errors, fake transactions because you didnt know where the transaction went. And you were still 6 months late processing all of you ****** work  send a refund. Nothing else is acceptable .  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid in January 2023 for the preparation of my 2022 tax returns. Despite filing an extension and having all of my information to the accountants by early July of this year, they have still not prepared my returns and its difficult to get a hold of anyone to prepare them. There is a rough draft done, but there are mistakes and for the past month and a half I have been trying to get them to correct the mistakes. They have admitted that their mistakes need to be corrected, but have failed to do so and now I am likely to miss my filing deadline of October 15. I cannot get anyone to respond to me. I have tried calling the company where I do get a hold of someone but I cant speak directly with my tax team, they will only relay messages and they respond to me with my accountant is working on it and will be reaching out to you later today. That never happens. I have also sent countless online messages to four individuals on my tax team who will occasionally respond sometimes weeks or months after the messages sent when messages are supposed to be answered within 24 hours. When I do receive a response, it is an incomplete response. Sometimes it seems as though they have no idea what the subject at hand is, and nothing ever gets accomplished.

  

  Business Response

  Date: 10/20/2023

  Dear ******,

  I want to extend my sincerest apologies for the delays and inconveniences you've faced in the preparation of your 2022 tax returns. Your experience falls far below the standards we strive to uphold, and I'm truly sorry for the stress this has caused you.

  Upon careful investigation, we acknowledge that you reached out regarding errors on your return, and I appreciate your diligence in bringing them to our attention. I'm pleased to inform you that your tax return has been finalized and signed off on 10/6/2023, marking its completion.

  The issues you've raised regarding communication and incomplete responses are deeply concerning, and I want to assure you that we take this feedback seriously. We're committed to addressing this internally to ensure a more seamless experience for our clients moving forward.

  Your satisfaction is of utmost importance to us, and we're dedicated to rectifying the situation and ensuring you receive the service you expected from us. If there are any remaining concerns or questions, please don't hesitate to reach out directly.

  Thank you for bringing this to our attention, and we appreciate your patience as we worked towards a resolution.

  
  Warm regards,

  The *********** Team