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Business Profile

Cable TVs

Altice USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Reviews

This profile includes reviews for Altice USA's headquarters and its corporate-owned locations. To view all corporate locations, see

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Altice USA has 495 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 752 Customer Reviews

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    Review Details

    • Angela K

      Date: 07/31/2025

      Today I called to cancel my Optimum cable and Internet. They did not take NO for an answer. I was badgered to stay with them offering many deals even though I had already turned my equipment into their local office. After 30 minutes I asked if they understood the word NO. I finally chewed off my own foot. I get to pay through August 15 even though I HAVE NO SERVICE after July 31. I will NEVER use Optimum again. Ugh.

    • Andrea D

      Date: 07/29/2025

      We have been customers for years. Lately service would go off 2 or 3 times a day. Our bill kept going up. We were paying over 200 for just internet and local news channels. So we decided to make the switch to fiber. However trying to cancel service has been a pain. They make you listen to someone trying to sale you in staying for over an hr. Then never send a confirmation that it has been canceled. So now they are trying to bill for the next month even though we canceled before next billing cycle. I will never go back.

    • Brian S

      Date: 07/29/2025

      I originally belonged to Suddenlink because they had a deal that stated it was $75 for as long as you stayed with them. I was very happy with them. Then I find out that Optimum bought them out and everything went to c*** I pay over $100 for 1gig internet and only receive 500-600mbps, tops. *** that is if it is actually working to begin with. I went an entire month watching DVDs and unable to even use my phone due to no WiFi. They are the only provider in my area. I have been told by other providers that they have bought a monopoly on my. They are the worst. I cannot stand this company. It is such a ******* these trying times, where us working class are struggling just to get by, this worthless company is still raising rates on a service that they struggle to ********** NOT USE OPTIMUM!!! THEY ARE ABSOLUTE GARBAGE!!!

    • Ervin M

      Date: 07/29/2025

      I have been a customer of ********************** (now ********************* for years. I have had nothing but problems with Optimum. They continue to say that I owe money when I have a confirmation number and transaction number to verify the payment. On three occasions, the person assisting me refused to take either number. My payment is due on August 4, and as of 7/28/2025, my cable was turned off. My bill from last month was paid. I am truly tired of this runaround with them. I just want my bill to be credited appropriately.

    • Patricia L

      Date: 07/27/2025

      Optimum Mobile We attempted to cancel our land line but they instead transferred the line to a mobile phone which they send to us for free. We were told would be $5 a month for an unlimited time. When we received the phone it was not compatible with our phones and we honestly did not want the line(or have a need for it). It sat on our counter for a few weeks as we just did not know what to do with it. We went to return the phone to find out they ACTIVATED the phone with out our consent. Then they would not allow us to Return the phone without a $50 restocking fee (which we paid) the phone was not even opened. So we pay the fee and guess what? They are still charging us for the line!! We have tried to cancel multiple times and they just Transfer us around to different ************** is so unprofessional that they continue to charge when we do not even have a device or line!

    • MK G

      Date: 07/25/2025

      Altice is optimum internet. I can see why they have a F rating. You cant speak to anyone that speaks english that I can understand, the one who take your calls will put you on hold indefinitely if you say you cant understand them, When you ask for supervisor they never connect you, these kids are running the place in the ground. I cant get repair service, again this foreign speaking kids play games with on the phone. Does Optimum/Altice care about it ?

    • Jennifer L

      Date: 07/25/2025

      Zero star actually. Sadly, Optimum had a monopoly in our area and have been charging us $268/month for the 5 years we've been at our house. In these years, they have consistently had disconnection issues. Despite listening to them and going through all the proper technical pathways to getting it fixed, NOTHING CHANGES. When calling for a refund, they asked US to provide them with a log of dates each time we called in regarding the intermittent service issue. When we want to cancel, they offered nearly $3000 worth of discounts yet, cannot give us a refund of $268. **************** is scammy. They will drop your call if you want to cancel. Worst company ever.

    • Alicia R

      Date: 07/23/2025

      I planned for a technician to come set up internet, had confirmed and everything. Right before technician was supposed to come someone called saying it was canceled and they needed to reschedule. They said it was canceled because I had to pay more money after the initial amount I already paid for set up. Then said once I paid additional amount it was going to take a few days to get a technician out again. I ended up canceling the whole thing. Seemed super shady. They told me it would take ***** days to get all the money back I put in. So we will see if I get it back but it was a horrible experience. I was transferred so many times to the wrong people during this call too, just ridiculous.

    • Becca S

      Date: 07/23/2025

      I would leave 0 stars if I could. The internet is spotty, and their customer service is horrendous. They scheduled three separate tech appointments within one week to "fix the issue," but failed to call or show up for any of them. Promptly cancelled the service and switched providers. DO NOT USE OPTIMUM.

    • Doug A

      Date: 07/23/2025

      Optimum Internet and Mobile unethically applied a bait-and-switch strategy. On July 11, 2025, *** with Optimum offered a cell plan for $10 per month that had unlimited premium data and unlimited hotspot data. I have an audio recording of this telephone call. When I accepted the offer and ported my cell phone number to them from *******, they doubled the price and lowered the mobile service plan offering. On July 23, 2025, ***** with Optimum Mobile said that the best plan they could now offer would be $20 per month with limited premium data (50GB) and limited hotspot (15GB). I would NOT have switched to Optimum if this was the offer. Again, I have an audio recording of the July 11th conversation & offer from Optimum's ***. I played this recording for Optimum, but they will not honor their agreement/offer. I can also provide this recording to the BBB if it could be useful to help other customers avoid ********************'s unethical practices.

    Altice USA is NOT a BBB Accredited Business.

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