Reviews

This profile includes reviews for Altice USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Altice USA

  1 Ct Square W Long Island City, NY 11101

• 

  Altice USA

  2137 Hamilton Ave. Trenton, NJ 08619

• 

  Suddenlink Communications/Altice USA

  715 Shreveport Hwy Many, LA 71449-2611

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  Suddenlink Communications/Altice USA

  321 Texas St Natchitoches, LA 71457-4743

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  Suddenlink Communications/Altice USA

  3250 Donahue Ferry Rd Pineville, LA 71360-4521

Review Details

• Review fromKim O

  Date: 08/04/2025

  1 star
  When we first signed up with Optimum we were promised our first bill would be $140.00, first month,$180.00 second month, and ****** for the next 28 months.For several months, I have experienced what I believe to be bait-and-switch tactics and harassment regarding my account. I have been charged incorrect amounts, services interrupted and lies, my attempts to resolve these issues with customer service have been unsuccessful. On August 4, 2025, at approximately 12:00 PM, I spoke with an Optimum representative named ****** to complain about harassment and ongoing billing issues. During this conversation, I was offered a new TV package with a promotional price. The representative initially quoted a price of $168/month plus tax, but the final documentation or offer was listed at $178/month plus tax. He also stated if he bundled my mobile phone, my bill would be $148.00 a month. I have the phone conversation recorded ****** also said he would have $236.00 credited/waved for switching to fiber. This discrepancy is a clear example of the deceptive practices I have experiencedWe are never able to speak with one person. The call always has to be escalated. One time my call escalated to the Supervisor s manager I was told, and than was told we do not have supervisors mam.Despite my consistent efforts, including speaking to multiple representatives, these problems persist. I also have a handwritten note from a representative, "Sherraya," on June 20, 2025, at 2:10 PM, regarding my cable service, and another note to "email @***** for credits," indicating the complexity and confusion created by Optimum's billing and communication.

• Review fromAngelina A

  Date: 08/02/2025

  2 stars
  I had Optimum the last 12 years. Service is in and out, bill is higher than friends with the same plan. When I became a remote worker I then saw how often it glitches. Automatic 30 minute process to get anything done. Techs are very unmotivated and the call center struggles to understand english. My local electric provider now had fiber optics so I switched. Called Optimum on the 1st and they said that particular department I needed was closed. Call the next day and they said I was a day to late. After 45 minutes of them trying all sales tactics to keep my business they said my cancel is pending. It won't cancel for 30 days on the last day of cycle. Will not prorate it. Mind ypu they say no contract when advertising. So they make me pay for 30 days of service at $112. This is a testament to the kind of integrity this company has even when you have stayed with them 12 years (They were the only option) spending an estimated $14,000 . Do not recommend.

• Review fromAngela K

  Date: 07/31/2025

  1 star
  Today I called to cancel my Optimum cable and Internet. They did not take NO for an answer. I was badgered to stay with them offering many deals even though I had already turned my equipment into their local office. After 30 minutes I asked if they understood the word NO. I finally chewed off my own foot. I get to pay through August 15 even though I HAVE NO SERVICE after July 31. I will NEVER use Optimum again. Ugh.

• Review fromAndrea D

  Date: 07/29/2025

  1 star
  We have been customers for years. Lately service would go off 2 or 3 times a day. Our bill kept going up. We were paying over 200 for just internet and local news channels. So we decided to make the switch to fiber. However trying to cancel service has been a pain. They make you listen to someone trying to sale you in staying for over an hr. Then never send a confirmation that it has been canceled. So now they are trying to bill for the next month even though we canceled before next billing cycle. I will never go back.

• Review fromBrian S

  Date: 07/29/2025

  1 star
  I originally belonged to Suddenlink because they had a deal that stated it was $75 for as long as you stayed with them. I was very happy with them. Then I find out that Optimum bought them out and everything went to c*** I pay over $100 for 1gig internet and only receive 500-600mbps, tops. *** that is if it is actually working to begin with. I went an entire month watching DVDs and unable to even use my phone due to no WiFi. They are the only provider in my area. I have been told by other providers that they have bought a monopoly on my. They are the worst. I cannot stand this company. It is such a ******* these trying times, where us working class are struggling just to get by, this worthless company is still raising rates on a service that they struggle to ********** NOT USE OPTIMUM!!! THEY ARE ABSOLUTE GARBAGE!!!

• Review fromErvin M

  Date: 07/29/2025

  1 star
  I have been a customer of ********************** (now ********************* for years. I have had nothing but problems with Optimum. They continue to say that I owe money when I have a confirmation number and transaction number to verify the payment. On three occasions, the person assisting me refused to take either number. My payment is due on August 4, and as of 7/28/2025, my cable was turned off. My bill from last month was paid. I am truly tired of this runaround with them. I just want my bill to be credited appropriately.

• Review fromPatricia L

  Date: 07/27/2025

  1 star
  Optimum Mobile We attempted to cancel our land line but they instead transferred the line to a mobile phone which they send to us for free. We were told would be $5 a month for an unlimited time. When we received the phone it was not compatible with our phones and we honestly did not want the line(or have a need for it). It sat on our counter for a few weeks as we just did not know what to do with it. We went to return the phone to find out they ACTIVATED the phone with out our consent. Then they would not allow us to Return the phone without a $50 restocking fee (which we paid) the phone was not even opened. So we pay the fee and guess what? They are still charging us for the line!! We have tried to cancel multiple times and they just Transfer us around to different ************** is so unprofessional that they continue to charge when we do not even have a device or line!

• Review fromMK G

  Date: 07/25/2025

  1 star
  Altice is optimum internet. I can see why they have a F rating. You cant speak to anyone that speaks english that I can understand, the one who take your calls will put you on hold indefinitely if you say you cant understand them, When you ask for supervisor they never connect you, these kids are running the place in the ground. I cant get repair service, again this foreign speaking kids play games with on the phone. Does Optimum/Altice care about it ?

• Review fromJennifer L

  Date: 07/25/2025

  1 star
  Zero star actually. Sadly, Optimum had a monopoly in our area and have been charging us $268/month for the 5 years we've been at our house. In these years, they have consistently had disconnection issues. Despite listening to them and going through all the proper technical pathways to getting it fixed, NOTHING CHANGES. When calling for a refund, they asked US to provide them with a log of dates each time we called in regarding the intermittent service issue. When we want to cancel, they offered nearly $3000 worth of discounts yet, cannot give us a refund of $268. **************** is scammy. They will drop your call if you want to cancel. Worst company ever.

• Review fromAlicia R

  Date: 07/23/2025

  1 star
  I planned for a technician to come set up internet, had confirmed and everything. Right before technician was supposed to come someone called saying it was canceled and they needed to reschedule. They said it was canceled because I had to pay more money after the initial amount I already paid for set up. Then said once I paid additional amount it was going to take a few days to get a technician out again. I ended up canceling the whole thing. Seemed super shady. They told me it would take ***** days to get all the money back I put in. So we will see if I get it back but it was a horrible experience. I was transferred so many times to the wrong people during this call too, just ridiculous.