Customer ReviewsforAltice USA

STAY AS FAR AWAY FROM OPTIMUM AS YOU CAN!!!They have very poor customer service and price ***** big time.I returned all their equipment to a OPTIMUM STORE on April 2, 2024. The person gave me a receipt for the 7 items returned and gave me a note showing the amount of the final payment due and gave me the impression that everything was okay and I could go. Yesterday I received a statement in the mail that reflects an amount almost twice the amount I was told to final payment would be. DO NOT DO BUSINESS WITH THIS COMPANY PLEASE!!

I keep calling to cancel but they won't cancel the service

This is one of the worst cable/internet providers. The only reason we went with them is because they are the only company in the neighborhood. But there is another provider coming soon and I let the crappy customer service know that I will be switching as soon as it comes available. I had to call again today about the internet being out again. Had one of their technicians last week, telling me it was not his problem and "oh well" that he cut the internet off while I was on a work conference call. I let him know that he could have had the courtesy to let me know before he did anything. I would not recommend the to anyone.

This is the worst company I have ever dealt with, I started my services February 10th 2024 , I've made each payment on time. The proof is on my bank statement, I can't access the on line account, which they sent out an email yesterday saying something was wrong. Yesterday ( 04/16/2024) they cut off my services stating that I owed $200. They are trying to say my payments returned, if I had several payments return why haven't I been notified. They call you about their mobile phone, have you doing surveys but they wont call and tell you something is wrong. It makes no sense at all. ******* stated that my payments are due on the 25th of each month, then tried to say my payments are due on the 10th of each month. None is on the same page, all they do is lie and cheat people. They literally accused me of stopping the payment with my bank. I work from home I need the internet on my day to day life. This company is trash, they are over charging people, when you ask to speak with a manger they transfer you over to a so called manger who just repeats the same thing over and over again. I asked to speak with someone above them and the manger stated that it would be around 2-4 hours before I'll hear from someone else. Which was last night and here it is the next day at 11:59am and I still haven't received a call from anyone. I am drained from dealing with this company. How is this company still running?? Whomever bought out suddenlink is just as bad as the previous owner. zero stars WOULD NOT RECOMMEND!

If I can give this company a zero I definitely wouldve. In the middle of watching the dvr the program stops and comes up with an error and starts over. Had 12 Techs changed 2 routers and 5 boxes. Ever since they switched to fiber optic nothing works

They service smaller towns where there aren't many options and boy do they know it. Their support isn't just below average, it's amazingly bad. The Internet goes down about once a month here, sometimes twice a month. It takes them 12 hours before their engineers even assess the problem, much more begin working on it. With any other service provider, when an outage occurs it gets jumped on right away and treated with urgency. Optimum has a "we'll look at it when we get around to it" attitude. They don't treat the Internet as the important utility that it is in this day and age. There isn't any sense of urgency on their end when their customers can't get online to work. Their support system is automated replies that spit out nonsense. If you do get to speak to a real person they act shocked and annoyed that a customer would have the nerve to ask about their Internet being down.The support agents tell you the engineers are "actively working on it" not realizing that the status page lists that the engineers have not begun accessing the problem yet. It's just lip service to get you off the phone. I have some experience in this industry so I can tell what is happening is that they are understaffed on engineers. When a outage occurs it just gets logged and an engineer will come into town at some point to look at it but there is absolutely no rush. Outages happen every two or three weeks and last between 12 hours and a couple days or so. There are no updates or ETAs given. The outage just gets listed and then sometime over the next couple days they will get around to looking at it. Support folks will just give the canned response that "engineers are actively working on it" while the actual status page shows the engineers haven't even begun to assess it yet.

I tried to cancel this service after speaking with them on the phone and they kept hanging up on me. I would like to cancel this service immediately and they said the service would not be cancelled. I have returned all of my equipment and if wanted to use there service I would not be able to. The situation was suppose to be corrected by March 27th and it still have not been corrected

Absolutely the worst service you can possibly imagine. On Saturday I had a Contractor from Optimum visit my home to resolve a pixilation problem coming from 3 of my channels. He ran a new line from my cable box to the splitter downstairs. When he left my DVR wasnt working so I called Customer Support. This is when my nightmare started. The Customer Rep named **** said she would like to send a signal to my boxes, I should unplug them then wait for them to boot. I did what she wanted. It didnt work. Then she said give me a few minutes while I check it out. Today is Monday. Ive had no television service on all three boxes since Saturday. Today a tech arrived and he couldnt figure it out. I am now getting another tech tomorrow. They are saying maybe another two more days of no television. I am super ******. My balance is zero and Ive been a customer for 32 years. This is totally unacceptable.

I am on automatic payments yet Optimum and the *** ************************* has chosen not to do their job which he has a statistical processing pop because now Im past due yet when I call the representative yes Im irritated because Im on automatic payment and I tried to explain to them to look at my account. They hung up on me so I attempted to email *** with no, regard to my email or information nor have they chosen to fix my account so I have to pay a late fee, including having a blacklist of a late payment even though its not my fault but they pulled out Februarys payment. I set up automatic payment so I dont have to pay attention to that reason , this is the second time a year that this problem has presented itself. I stopped before, but they wont give me credit unless I do automatic payments. I have to call them as they hang up on me and I call back and *** has no response nor does he do anything yet .

Optimum price gouges/upcharges racialized neighborhoods like the Bronx. You return all of the equipment and they still make up charges to make you continue a provider relationship with them. they are awful. please stay away.