Reviews

Review Details

• Review fromAlanna S

  Date: 08/26/2026

  1 star
  Suede merchant services does not care about its customers or the people they work with. They do not give proper notifications, they claim to send emails and give you limited time to respond and if you dont respond your account is closed without notice. If you never received an email they cannot and will not help you figure out who sent the email and why it was never sent. Proper notification and communication should consist of a simple phone call, a letter in the mail and an email. They charge outrageous fees and fines. They do not have your back. They do not properly investigate. They do not even come to see your business. They do not care. They are another major company that is set on tearing down small local businesses. Please find a local merchant company and stay away from this one. You can look at multiple reviews and just speak to someone to uses them.

  Suede

  Date: 08/27/2026

  Hello REMOVED,We are sorry that we did not meet your expectations. Would you be willing to email REMOVEDwith your merchant ID number so that we can look into what happened with your account?

  Suede

  Date: 08/27/2026

  REMOVED,If you do not wish to email our client relations team, could you provide more information for us to contact you about your issues?

• Review fromMing Z

  Date: 02/19/2026

  1 star
  Merchant Industry's HR is a wage theft, she refuse to pay employee and after employee asked her to pay back the missing wage, she replied email to employee that "she is back..." see attachment of her response.Merchant Industry's staff in the marketing department is an identity theft. He breaks the federal law 18 U.S.C. 1028: This federal statute criminalizes identity theft, making it illegal to knowingly transfer or use someone else's identification with the intent to commit a crime or facilitate other unlawful activities.This marketing staff harassed other employee and prevent her to go home after 6PM after she said several times she has an emergency. When the employee tell them she want to leave since finding a new job, Merchant Industry's marketing staff logged into this employee's personal Gmail account which is illegal, and deleted hundreds of this employee's personal files, including passport, personal photos, HR handbook, and many other personal files at the time stamps of 11:21am, 11:23 am on July 16, 2025, assuming this employee wouldn't know.After this employee sent several emails to ask this staff to return her files and log off her email, this staff continued to log in in day July 16, and the next day July 17. This behavior has broken either the company policy or the federal law.The REMOVEDaddress and action history are stored in each individual's REMOVEDaccount as evidence, the REMOVEDfrom the MI office tells everything they hacked. They conduct a violation of privacy publicly in the New York office.

  Suede

  Date: 02/23/2026

  This employee is a disgruntled former employee. All wages due to the employee have been paid accordingly. The employee has made multiple false claims with different REMOVEDwhich have all been rejected by the REMOVEDdepartments. Please disregard this complaint. Please note no laws have been broken, and there has been no code of conduct concerns by anyone in the company. The employee was let go because of violations of company policy.

• Review fromIrvin Clayton H

  Date: 06/11/2025

  1 star
  These guys are very terrible and unethical. I have been charged an additional $700 worth of fees within a 2 month process and i have a $60 monthly agreement with them for insufficient funds in my account and when i sent them proof of my bank statements i was not reimbursed for the additional charges. Also after i paid the fees ANYWAY i process $9000 from 3 customers to perform work and they have been holding the funds from me and the consumer that i collected the money from. This has been going on for on for a week and a half. Also watch out for REMOVEDbecause they are partnered with them and they arent taking any proof that i provided and the money still hasnt been received back to me or my customer. BE VERY AWARE

• Review fromRoxanne T

  Date: 05/20/2025

  1 star
  This is one of the worst credit card companies Ive ever worked they take Chargeback losses out of their agents residuals They refused to look at the contract that I signed that has nothing stating I responsible for losses.

• Review fromInciya J

  Date: 03/12/2025

  1 star
  Don’t sign up with this company they will freeze your funds and stop responding and your business will die eventually

• Review fromJennifer C

  Date: 10/22/2024

  5 stars
  Great service overall! They've helped us cut down processing fees, and customer support has been responsive wheneverneeded.