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Business Profile

Freight Forwarding

Fast Track Express & Cargo Services Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 265 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Christmas gift *** this company dont move my package ...still on the same step ..I read several reviews and I thing is scam ....

  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An order that I purchased arrived at Fast Track Express *** in Jamaica ** on November 22, 2023. According to tracking history there are a number of entries of Arrived Shipping Partner ********* **** Awaiting Item or Departed Shipping Partner ********* **** Awaiting Item; however it never leaves the Jamaica ** facility. The latest entry is on Dec. 14, 2023 4:57pm Arrived Shipping Partner ********* **** Awaiting Item. My order has been at this shipping facility for 24 days. I tried to call them but the listed phone number ************** is no longer in service.

    Customer Answer

    Date: 01/12/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fast Track Express & Cargo Services Inc. regarding complaint ID ********.  The package was received after spending 6 weeks at the facility

    Sincerely,

    *************************

  • Initial Complaint

    Date:12/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/7/23 at 7:03 am my item was picked up by FAST TRACK EXPRESS **** in Jamaica **,has gone back and forth leaving and returning this facility On Its Way to **** Departed Shipping Partner Facility, **** Awaiting Item ***************** December 15, 2023, 9:47 pm Shipping Partner: FAST TRACK EXPRESS ****Departed Shipping Partner Facility, **** Awaiting Item ***************** December 13, 2023, 9:47 pm Shipping Partner: FAST TRACK EXPRESS ****Arrived Shipping Partner Facility, **** Awaiting Item ***************** December 12, 2023, 5:52 pm Shipping Partner: FAST TRACK EXPRESS ****Departed Shipping Partner Facility, **** Awaiting Item ***************** December 11, 2023, 12:16 pm Shipping Partner: FAST TRACK EXPRESS ****Arrived Shipping Partner Facility, **** Awaiting Item ***************** December 9, 2023, 7:15 pm Shipping Partner: FAST TRACK EXPRESS ****Departed Shipping Partner Facility, **** Awaiting Item ***************** December 7, 2023, 1:03 pm Shipping Partner: FAST TRACK EXPRESS ****Arrived Shipping Partner Facility, **** Awaiting Item ***************** December 7, 2023, 11:03 am Shipping Partner: FAST TRACK EXPRESS ****Picked Up By Shipping Partner, **** Awaiting Item ***************** December 7, 2023, 9:03 am Shipping Partner: FAST TRACK EXPRESS ****Shipping Label Created, **** Awaiting Item ***************** December 7, 2023, 7:03 am I cant talk to anyone because the phone just rings Here is the email chain trying to get an answer **** ****** ****** ***** ********* ******** **** ******* ***** ***** ******** ******** ****** **** ** ******* **** *** ******* ** ** **** ********** **** *** *** **** ** *** ** **** ******* ********* On Wed, Dec 13, 2023 at 10:26?PM ************************* <****************************************** Email: ******************* ************************** Has been stuck since 12/7 and not moved or picked up by ****.please advise that this will be arriving by Christmas. And when **** will be picking it up for delivery

  • Initial Complaint

    Date:12/18/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a personalized items from Custom Best Gift on November 13, 2023. I received notice that a tracking number was generated for my item on November 14. The tracking then shows that my item arrived at Fast Track Express **** in Jamaica, ** on December 4th. It sat there with no update until December 10th when it shows that it departed from there, but then it shows it departed from the same place again on December 13th. I have emailed and called Custom Best Gift in the last week and I have not been able to speak to anyone. I just want the item. It was supposed to be a gift.

    Customer Answer

    Date: 12/25/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************************



     

  • Initial Complaint

    Date:12/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello yes I place a order on the 2nd of December and my package has been in the same place for the whole time Its been in Jamaica ** since I place the order I have been going on 2 week and its in the same location it said that I was going to be delivered between December 11 2023 through December 15 2023 and the last update was on the 12 of December as it was in the same locations still

  • Initial Complaint

    Date:12/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are holding onto my package sending it in circles but not actually handing it over to *****

  • Initial Complaint

    Date:12/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order 4 *** fan box's from bargainshop@handcraftservices on November 15th 2023. These packages have been in transit since then in Jamaica **. It should not take almost a month to get to me since it's 180 miles from me.

  • Initial Complaint

    Date:12/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on November 3, and still have not received it, It has been sitting in ******* Since November 23rd and keeps stating the same shipping information. I have contacted the company every single day and they say it is coming however, nothing is changing and it is a Christmas gift.

  • Initial Complaint

    Date:12/14/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fast track express has had my package, tracking number ************************** at their facility since 11/28/23. Transaction ID: ***************** I ordered this package on 11/26/23 - delivery was noted to be by 12/8/23 - I absolutely NEED it by 12/16/23 as it is a gift. It has been sitting at Fast Track Express in Jamaica ** since 11/28/23- then they sent to Fast Track in **, then back to **, STILL not sent to ***** Here are the notes :On Its Way to **** Arrived Shipping Partner Facility, **** Awaiting Item ***************** December 10, 2023, 3:12 pm Shipping Partner: FAST TRACK EXPRESS INC.Departed Shipping Partner Facility, **** Awaiting Item ***************** December 8, 2023, 8:28 pm Shipping Partner: FAST TRACK EXPRESS INC.Arrived Shipping Partner Facility, **** Awaiting Item *********, ** ***** December 7, 2023, 6:49 pm Shipping Partner: FAST TRACK EXPRESS INC.Departed Shipping Partner Facility, **** Awaiting Item ***************** November 28, 2023, 6:57 am Shipping Partner: FAST TRACK EXPRESS INC.Arrived Shipping Partner Facility, **** Awaiting Item ***************** November 28, 2023, 4:57 am Shipping Partner: FAST TRACK EXPRESS INC.Picked Up By Shipping Partner, **** Awaiting Item ***************** November 28, 2023, 2:57 am Shipping Partner: FAST TRACK EXPRESS INC.Shipping Label Created, **** Awaiting Item ***************** November 28, 2023, 12:57 am

    Customer Answer

    Date: 01/07/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Fast Track Express & Cargo Services **** has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***************************

  • Initial Complaint

    Date:12/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item was picket up 12/4 by shipping partner . the item was Not received by ******************* ** . Post office STILL awaiting item. Track **** **** **** **** **** **** **.

Fast Track Express & Cargo Services Inc. is NOT a BBB Accredited Business.

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