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Business Profile

Freight Forwarding

Fast Track Express & Cargo Services Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 265 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Outfitters Adventure on 11/24/2023 and received a confirmation email with delivery date of 12/12/2023 to 12/18/2023. I received a second email on 11/29/2023 with a **** tracking number; the label for the tracking number was created by Fast Track Express on 11/29/2023 according to ****. **** posted notices about waiting on package from shipper until 12/13/2023. I tried to reach out to Fast Track via their website but the tracking feature is disabled and calling the phone number gets an automated voice asking for an extension or 0 for the operator or hold on the line. Holding on the line or dialing 0 transfers you to an extension were the automated numbers hangs up.

    Customer Answer

    Date: 01/14/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Fast Track Express & Cargo Services **** has been resolved. They never returned my calls or responded to this inquiry but the product I purchased did arrive two weeks after the promised delivery date.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***********************************

  • Initial Complaint

    Date:12/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just like everyone else on here, I ordered an item back on 12/1 from right here in the **. I have the same complaint as everyone else: it was shipped by the seller and ended ** at this place in ********, with **** waiting to receive it. Its been sitting there a week. And is as consumers have a good idea of shipping times within the US. Something is going on here. I need my shipment by New Years.

  • Initial Complaint

    Date:12/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Parcel received at shipping center, but has not been given to **** for delivery. Has been held for 7 days.

  • Initial Complaint

    Date:12/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order at sharkblanket.us on December 2nd. It was billed on my credit card as Sharkblanket ****** GB for $39.99 and and additional $1.20 ********************* Fee.The Order # S2711823B was given to **** was unable to use this number on their website to track the order. I emailed them on 12/15 and they responded on 12/17 with a link to track the order. The tracking number is shown as ************** with Fast Track Express *** and the final delivery via **** with tracking number ***************************I have reached out to the seller again with no response. Is there really an item in transit to me?

  • Initial Complaint

    Date:12/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/24/2023. A shipping label was provided. Order# ********************************. Another order ending in #** like the 22. Several text Arrived ,departed Just like the reviews. 2 Lightweight parcels. I'm ******************************* ******************************************************************** ****

    Customer Answer

    Date: 01/12/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fast Track Express & Cargo Services Inc. regarding complaint ID ********.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My package has been at Fast Track since 12/3 and has not moved. I ordered it weeks ago and still no resolution. I called the phone number listed for the business which says it is out of service.

    Customer Answer

    Date: 01/12/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fast Track Express & Cargo Services Inc. regarding complaint ID ********.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:12/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item in late November from a seller that had to ship through this company to get to ***** The label was created on the 28th of November and arrived in their hands on November 30th. Since that time it has departed their facility multiple times without ever getting to ***** I am convinced the package is lost at this point and would like declared lost so the original seller can either refund me or ship out a replacement with less issues. The tracking number of the in question item is **************************. I have tried contacting Fast Track myself about the package but the only number I see on their website told me it was out of service.

    Customer Answer

    Date: 01/12/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fast Track Express & Cargo Services Inc. regarding complaint ID ********.
    I have received my item finally from them but there was not a single message from the company.


    Sincerely,

    ***********************


  • Initial Complaint

    Date:12/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item from website and I can see the shipping label was created on November 26th. And its been with fast track express *** s***e then. They just keep rescanning the package couple of days in Jamaica ** so it looks like its been in transit. Same exact messages in different dates. Tracking number **************************

  • Initial Complaint

    Date:12/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered these items on 12/06/2023; since then I keep getting shipping statuses below with no movement just "arriving" and "departing", several times over the course of the last 1 1/2 weeks with SHIPPING PARTNER: FAST TRACK EXPRESS. I am just trying to figure out why this keeps just arriving and departing? Why has **** not got my package for delivery? Super frustrating since these are Christmas Presents that more than likely wont make it now.Please help!

  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fat track has been shuffling a package of mine for 2 weeks. It arrives on 1 day and leaves 2 days later only to arrive again after 2 more days. Then the cycle repeats itself over and over again. This company has no business calling itself a shipping company and operate in America.

    Customer Answer

    Date: 01/12/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fast Track Express & Cargo Services Inc. regarding complaint ID ********.

    Sincerely,

    ***********************

Fast Track Express & Cargo Services Inc. is NOT a BBB Accredited Business.

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