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Business Profile

Freight Forwarding

Fast Track Express & Cargo Services Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 265 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Christmas present for my daughter from WaltDreamTee, order #***** and this is all it keeps saying:2023-12-25 23:01 *****************, Departed Shipping Partner ************** Awaiting Item -> Your item departed a shipping partner facility at 11:01 pm on December 25, 2023 in *****************. A delivery date will be provided when **** receives the package.2023-12-24 22:07 *****************, Arrived Shipping Partner ************** Awaiting Item 2023-12-22 04:14 JAMAICA, ** *****, Departed Shipping Partner ************** Awaiting Item 2023-12-19 17:41 *****************, Departed Shipping Partner ************** Awaiting Item 2023-12-18 12:13 *****************, Arrived Shipping Partner ************** Awaiting Item 2023-12-12 03:15 *****************, Shipping Label ******** **** Awaiting Item It should not be sitting anywhere for 16 days. I want my package delivered now.

    Customer Answer

    Date: 01/22/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fast Track Express & Cargo Services Inc. regarding complaint ID ********. I finally received my package, extremely late.

    Sincerely,

    ****** ****

  • Initial Complaint

    Date:12/27/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased December 9th, 2023. It's not really the price I paid. It's just that if thousands of people, if not more, just write off $15 dollars from an unreliable shipping company, just don't seem fair. As you can see from the file I uploaded, my package has arrived and then departed the Jamaica NY facility only to return back to the same place several times now and has not made it any further. I tried to contact them by phone, and the phone number was invalid, and I was hung up on. I'd be okay waiting if it was getting closer, but it's stuck in a loop. I live 6 hours away per ****** Maps. Thank you for anything you can do to help. Happy holidays.

    Customer Answer

    Date: 12/27/2023

    Better Business Bureau:
    My package has made it to **** for a Saturday the 30th delivery. 
    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:12/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a backpack on Amazon on Nov. 26th. The package was given to the shipping partner Fast Track Express *** on the 13th. The package has been in Jamaica, ** since the 13th. The package has departed the facility in ******* 5 times and arrived at the same facility 3 times. The package was supposed to get to me sometime between December 7th to the 20th. This has become very frustrating. I just want to know when I will be getting my package. Amazon said I should be getting it by today, the 27th. But it is still in *******.

    Customer Answer

    Date: 01/20/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fast Track Express & Cargo Services Inc. regarding complaint ID ********. I did receive my package, but the complaint still stands as it seems the company is being very sketchy in how it handles receiving packages and shipping them. They should not be allowed to be in business.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:12/26/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my package has been with fast track express in ******* my since 12/12/23 with no movement. **** is waiting on fast track. tracking #**************************

    Customer Answer

    Date: 01/20/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Fast Track Express & Cargo Services **** has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *******************************

  • Initial Complaint

    Date:12/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has three packages of mine that I have ordered and theyve had them since November 2023. There is shipping company. I have filed a complaint with the *********************** in ******* on the originating company. Theres no way to contact this fast track express because their number has been disconnected.

    Customer Answer

    Date: 01/20/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fast Track Express & Cargo Services Inc. regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:12/26/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I puchased this item through Amazon with their 3rd party selling service. The purchase was made on December 8th, 2023. This seller generates a shipping label with tracking right away. There has been no "package movement" since the 9th of December 2023. The "wait" for the item would seem to ***inside with more than a months time which tends to forefit potential legal action in most cases. I would like to have a refund of the purchase price.

    Customer Answer

    Date: 01/19/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Fast Track Express & Cargo Services **** has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *********************

  • Initial Complaint

    Date:12/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two sweatshirts from Chrisraw Store on 11/29/23. The shiopping label was created on December 1, 2023 at 5:45 aam. The next notation in the shipping history is that the packaged arrived at the shipping partner facility on December 9, 2023. On December 10, 2023 the record shows the package departed shipping partner facility. The same notation appears on December 11, 2023. Then on December 15, 2023 the history shows that the package arrived at the shipping partner facility. Like it was lost in some kind of loop. Then on December 18, 2023 the record indicates that the package departed the shipping partner facility and that **** was awaiting the item. I have been in contact with ******** Store customer service three times. Each time they have encouraged me to be patient. My patience is gone. The items are Christmas gifts that won't be here in time. And no one can tell me where the package is or when it's going to arrive. Very unhappy customer. Not with Chrisraw Store, but with Fast Track Express **** And given the number of similar complaints posted here, I'm surprised anyone uses Fast Track Express. They are anything but fast.

    Customer Answer

    Date: 01/22/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fast Track Express & Cargo Services Inc. regarding complaint ID ********. I just received the package. Too late for Christmas. Took seven (7) weeks for them to simply deliver my package to the post office. The vendor packaged and gave the clothing items to Fast Track Express on December 3. We were told it could take 2-3 weeks for delivery. Nothing until the second week of January. Not happy. I would caution anyone who may be considering using Fast Track Express to find another option. Especially if your package is needed by a certain date.

    Sincerely,

    *********************

  • Initial Complaint

    Date:12/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item off TikTok on December 8 2023 and I still have not received it. The money was deducted from my account and the **** website says its awaiting the item. The tracking number is **** **** **** **** **** **** *** How much longer? I was hoping to receive it before Christmas.

  • Initial Complaint

    Date:12/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter ordered an item to be sent to my house from renewproaz. The item was sent to Fast Track express in Jamaica **. It has not left that facility for over 3 weeks. This is a Christmas gift and now I wont have it in time. Please help expedite the shipment Here is the tracking number ************************** This is the last update On Its Way to **** Departed Shipping Partner ********* **** Awaiting Item ***************** 12/20/23 Shipping label created on 11/27/23 Thank you,***************************

  • Initial Complaint

    Date:12/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item ordered has been sitting at Fast Track for 11 days. There is no phone number that works to reach the company. Tracking says it keeps going back and forth to same facility in Jamaica, **. Tracking #**************************

Fast Track Express & Cargo Services Inc. is NOT a BBB Accredited Business.

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