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Business Profile

Freight Forwarding

Fast Track Express & Cargo Services Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 265 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 24, 2023, I placed an on Nov order with ***** Shoes for a Christmas gift for my son. A **** tracking label was created and on November 28th, it was reported to have been picked up by the shipping partner, Fast Track Express (in Jamaica, **). On 11/29, it arrived at the shipping partner facility and subsequently departed that facility.12/09, it was reported to have arrived back at the same facility, and departed on 12/11.Arrived again 12/15, departed 12/18.Arrived 12/24, departed 12/27.I would like my package. Now. Furthemore, shipping costs should be refunded.

    Customer Answer

    Date: 01/26/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fast Track Express & Cargo Services Inc. regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:01/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on Nov 21, 2023 and have been tracking my purchase for delivery. I'd hoped to receive the items by Christmas and it is now Dec 29, 2023. The tracking information says almost every day that it departed the shipping partner facility and then a day or two later arrived at the same shipping partner facility and **** is awaiting the item. This has been occurring since November. I've also tried to contact the seller, and they just refer to the tracking information.On Its Way to **** Arrived Shipping Partner Facility, **** Awaiting Item ***************** December 27, 2023, 7:14 *********** Partner: FAST TRACK EXPRESS **** Departed Shipping Partner Facility, **** Awaiting Item ***************** December 27, 2023, 12:46 *********** Partner: FAST TRACK EXPRESS ****Departed Shipping Partner Facility, **** Awaiting Item *****************

  • Initial Complaint

    Date:01/02/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an item, order number ****, on 12/6/23 from ************************** - order was sent to Fast Track Express for delivery, item has never left the facility. I just receive updates that the package has departed for ***** this has been going on for weeks.

    Customer Answer

    Date: 01/26/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Fast Track Express & Cargo Services **** has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a purchase on November 23rd, hoping for arrival by December 25th, as website where item was purchased said it would ship in 3-5 business days and arrive **** days after that. We had seen no progress in shipping, so we reached out to seller on 12/16. We received a reply stating that "due to Christmas issues, there was a delay I'm delivery." It was promised to be delivered by December 21 and a tracking number was provided. We began to track this package and it appears that it has been in Jamaica ** since arriving from *****. The tracking progress says it has been scanned and noted as "arrived" and "departed" to the same facility at least 3 times while **** is awaiting the package in order to be able to deliver it. We have reached out to seller 3 times and they have assured us it is an issue with the shipper and given us multiple expected delivery dates that have come and gone. The seller has implored us to continue to wait, but it has become tougher to wait, as multiple expected delivery dates have come and gone. We are willing to wait a little longer if we know the item will come soon, but if this is an endless cycle of arriving and departing in Jamaica **, we would like to just get our money back or have our credit card refunded due to not receiving promised goods.

    Customer Answer

    Date: 01/26/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fast Track Express & Cargo Services Inc. regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My package is being held by Fast Track Express since December 15th in Jamaica Queens, **. I need an explanation as to why I havent received the package to my home. Is Fast Track Express a fraud?

  • Initial Complaint

    Date:01/02/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered from Happy-**** on November 21,2023. Received email from them on November 22 stating it was shipped. I had no idea was coming from *****. It has been sitting in Jamaica, ** since December 8th. I have written the company numerous times with no result. They just tell me to be patient. Tgey did offer $3.95 shipping refund but I never got it

    Customer Answer

    Date: 01/27/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Fast Track Express & Cargo Services **** has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***********************

  • Initial Complaint

    Date:12/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased item for shipping on November 2023. Never received. 17 times my item left the facility and then returned to the same facility. Tracking **************************. Never delivered to *****

  • Initial Complaint

    Date:12/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an order from a dice seller in mid November and it has been in transit for 37 days now. It's been arriving to shipping partner facility (Fast Track) and departing shipping partner facility for 37 days now. It says **** is awaiting item but i has not been sent to them yet. You can see this here: (**************************). I'd just like my package already its been so long.

    Customer Answer

    Date: 01/22/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fast Track Express & Cargo Services Inc. regarding complaint ID ********.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:12/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have not received items that was order weeks ago phone dont work no respond by email

  • Initial Complaint

    Date:12/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item from The Sway Brush on 12/2/23. A tracking number was made 12/3/23 via **** **************************. Since then it has updated saying DEPART SHIP PTNR SITE **** AWAITS ITEM at *****************. There have been 19 updates saying this. I have emailed The Sway Brush more than once to their email that is listed on their webpage (they state they respond within 24 hours) and I haven't heard anything back. I am really worried I was scammed and lost out on $40.00.

Fast Track Express & Cargo Services Inc. is NOT a BBB Accredited Business.

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