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Business Profile

Freight Forwarding

Fast Track Express & Cargo Services Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 265 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 items for my grandson for Christmas on Nov 23, 2023 and have not received them. I ordered from Kiddie Corner out of ***** and they claim it was delivered. Their shipping info is different from Fast Track Express. Fast Track Express shows the package is stuck in Jamaica **, but Kiddie-Corner shows it was in **********. This is a complaint against both companies. The fast track express has a **** number of **************************, but Kiddie-Corner has an SDH express number. I attached screen shots of the 2 different shipping tracks

  • Initial Complaint

    Date:01/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 23rd I ordered an item from stealth hoops in the amount of ***** and after a week it was finally marked as shipped from fast track express and since then it's been alternating from arrived and departed from the same facility in Jamaica ** multiple times with zero update or movement outside of their own facility. It's been almost a month

    Customer Answer

    Date: 01/12/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:01/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a package from ***** in October 2023 and received updates that it was sent to Fast Track Express for delivery to the local ***** It is now January 7, ****, and the package still has not been forwarded to ***** The telephone numbers listed are disconnected. This company is a scammer and needs to be shut down. I will have them investigated.

  • Initial Complaint

    Date:01/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for two pairs of shoes totaling $47.99 on 12/29/23 on 12/31/23 I received a text notice from **** that my package has departed the warehouse facility but they're still awaiting the package. The package has not moved **** is still awaiting the package in Jamaica, ********. I have not received an update, this is terrible. I have a tracking number and am able to see their has been no movement at all today is 1/4/24 .

  • Initial Complaint

    Date:01/04/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on Dec 13, 2023 for a sweatshirt/hoodie. The order number is ***********. I paid an extra $45.99 for express shipping for a total charge of $119.98. I was given tracking number **************************. My item has been sitting in Jamaica,** since Dec. 15,2023. Ive tried to call the phone number several times to no avail. Please help!

  • Initial Complaint

    Date:01/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 pair of shoes from DHGate. Arrived at Fast Track Express *** on 11/23/23. Package has arrived and departed from same Jamaica ** facility multiple times. Tracking says it is awaiting ***** I can not get anyone to call me or talk to me about my package. Tracking number ************************** . I am moving in 2 wks and am worried the package will not arrive before then and be lost/stolen at my old address. Package is valued at $98.22 Package has had plenty time to arrive in *********. It has sat for an over a month. I want the package delivered within 10 business days of his complaint or a full refund of the purchase price plus shipping of the merchandise.

  • Initial Complaint

    Date:01/03/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with *************** on November 30, 2023. I received notification that a **** label had been created on December 1st. Starting on on December 2nd when it says it was picked up by Fast Track Express, **** it has been in a constant loop of arrived and departed to their shipping facility in Jamaica, ** and that **** was awaiting the package. I have reached out to *************** by phone, which doesn't work-not a valid number and by email. The last communication I received from them was on December 27th, saying that they were investigating the issue and would get back to me in ***** hours. It's been days. I made this purchase as a Birthday present for my boyfriend, whose birthday is tomorrow, January 2nd. Never did I believe that it would take over a month to get here. I just want the item that I paid for.

    Customer Answer

    Date: 01/05/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

  • Initial Complaint

    Date:01/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lost package since 12-30-2023

  • Initial Complaint

    Date:01/03/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered shirts from **************** and apparently they were shipped via Fast Track Express. The tracking hasn't been updated in a few days and it just says it will be updated when it reaches ***** Upon looking into the t-shirt company further, it seems most of the complaints are from people who's orders are being "shipped" via Fast Track Express, and I fear I've been a victim of the same scam. Either **************** scammed me or Fast Track Express stole my items or both. Maybe neither of them exist. Will be filing complaints for both and trying to get my money back.

    Customer Answer

    Date: 01/08/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:01/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A package was shipped to me on 11/19/2023 via this courier. It arrived to the ** on 12/6/2023 and has been stuck with Fast Track Express, *** (according to ****** It has been in the US in Fast Track's possession since 12/8/2023 and has not been handed over to the ***** I want my package released and delivered. Tracking number **************************

    Customer Answer

    Date: 01/27/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fast Track Express & Cargo Services Inc. regarding complaint ID ********.

    Sincerely,

    ***********************

    Customer Answer

    Date: 01/27/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fast Track Express & Cargo Services Inc. regarding complaint ID ********.

    Sincerely,

    ***********************

Fast Track Express & Cargo Services Inc. is NOT a BBB Accredited Business.

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