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Business Profile

Freight Forwarding

Fast Track Express & Cargo Services Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 265 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a wedding dress through Amazon on July 16, 2023. It has been sitting in Jamaica -** since July 18. The tracking keeps saying arrived at facility in Jamaica -** over and over. I spoke with Amazon customer service and they said they reached out to Fast Track Express (doubtful) and they would up date the tracking for me. They did however its still in Jamaica -**! There is no way to get a hold of any one at Fast Track Express. Shame on them and shame on Amazon for allowing business like this to be able to sell on their website.

  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered something off **** on July 13th and it has been sitting at Fast Track Express *** since 7/24 with no movement. It was supposed to be delivered to my home by tomorrow 8/2. I have tried to call the company not in service .

    Customer Answer

    Date: 08/27/2023

    Better Business Bureau:

    At this time, I have not been contacted by Fast Track Express & Cargo Services Inc. regarding complaint ID ********.
    I did receive my item though. 

    Sincerely,

    ***********************

  • Initial Complaint

    Date:07/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item online and of course I have not received it. I placed the order on July 15, 2023 and have been in contact with the company via email daily. The company assures me that it is being shipped and has provided me a tracking number. I have checked the tracking number daily only to see the shipment scanned at a facility in Jamaica ** over and over. Through my daily emails I have expressed my concerns only to be told that I need to be patient. I believe that I will never see this shipment after seeing these other complaints. I just would like my money back and I feel so so dumb for falling for a scam

  • Initial Complaint

    Date:07/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i placed the order for this bag july 10. it is 26th today so 16 days and this package has moved within the same CITY 5 times and still has yet to be updated at this point i just want my money back

  • Initial Complaint

    Date:07/20/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My package has been sitting at Fast Trach Express in ******,***** for over a week now. **** has tracking #************************** but Fast Track Express still has the package. This is ridiculous! Fast Track Express has no right or reason for holding my package. Please, I just want my package delivered!!!

  • Initial Complaint

    Date:07/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want My Package From Fast Track Express and here is the tracking number I have received and they don't have a tracking update search bar on their site here is the tracking #************************** have seen any movement in about a week ordered on the 8th Of July this Month and it seems like once someone has You contact the Business then the package starts moving and gets delivered once You Guys take Action Idk what kind of ******************************** this is But Please Help Me in this Matter I would Really Appreciate it Thank You Kindly Please let Me Know if I can provide anyother Information that will Help in this Matter!! I just want My Package Delivered Thanks!!

    Customer Answer

    Date: 08/10/2023

    Better Business Bureau:

    At this time, I have not been contacted by Fast Track Express & Cargo Services Inc. regarding complaint ID ********.

    Sincerely,

    *******************

  • Initial Complaint

    Date:06/14/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello there. I had originally placed my order through a website called Western Feelings. It is a western boutique, of which I ordered a pair of Jeans through. After a month and a half of waiting after paying expedited shipping, I emailed a complaint to their customer service, where I was then informed that the product I had purchased was actually out of stock. I then changed the items and was told that the item was shipped and would be on it's way. This was on May 31st. another 13 days later and I am yet to receive any new shipping notifications from Fast Track. **** has updated the label and transferred the shipping information, however, the product has still not been received by ****. While it has not been that long, I had paid more for faster shipping originally. I also don't want to wait as long as some of these other complaints. My original order was placed in February, I sent my first complaint March 4th, and here I am June 13th, no package or shipping updates. I don't know if I want a refund or my items at this point. I would really prefer the items, and for Fast Track to actually ship them rather than waiting 3 more months. If not I will be going to the website where I purchased said items and requesting a refund.

  • Initial Complaint

    Date:05/30/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I havent received my package from jerseynation

  • Initial Complaint

    Date:05/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have several orders that were shipped with this company around April 11th. I have a tracking number and the packages were just shipping in circles. Packages shipped to my state, then shipped back to the original state and tracking activity stopped. I cant get in touch with anyone by phone.Tracking numbers **** **** **** **** **** **** ** **** **** **** **** **** **** ** **** **** **** **** **** **** **

  • Initial Complaint

    Date:04/12/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered some clothing off of DH Gate and it arrived at the Fast Track shipping facility on 3/27/23 and then departed there on 3/30/23 and then back to the same facility on 4/2/23 and then no movement in over a week, I try to call them and get no answer.I just want my goods delivered to the **** for delivery,Its been sitting there for over a week! Help.

Fast Track Express & Cargo Services Inc. is NOT a BBB Accredited Business.

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