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Business Profile

Freight Forwarding

Fast Track Express & Cargo Services Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 265 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with ************** on 10/27/23 for my best friend's 50th birthday. On 10/31 a tracking number was created. That tracking number is **************************. ************** sent me an email saying that my order was shipped on 11/5. Per **** it arrived at a **************** shipping partner facility (FAST TRACK EXPRESS **** on 11/9 at 12:55PM with **** Awaiting item. Further updates are as follows: Departed a **************** shipping partner facility (FAST TRACK EXPRESS **** on 11/10 at 2:18PM with **** Awaiting item. Arrived at a a **************** shipping partner facility (FAST TRACK EXPRESS **** on 11/13 at 9:33AM with **** Awaiting item. Arrived at a a **************** shipping partner facility (FAST TRACK EXPRESS **** on 11/15 at 7:41AM with **** Awaiting item. Please help me to get this package out to me asap as I need this package by Saturday for my best friend's 50th birthday. I cannot understand why this package has been in Jamaica ** for so long and has been "in transit" since 11/5. I really need your help please.

    Customer Answer

    Date: 11/21/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:11/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Jersey shipment from Cornershirts.com was shipped through Fast Track Express **** on 10/19/2023. I have been in contract with the company I ordered i through daily for almost a month now as the tracking number just keeps updating that it is awaiting in Jamaica, ** location over and over again and has not moved at all. They keep telling me to patient but that is a lie cause it does not take this long to ship something from **. This item is clearly lost and both Fast Track Express *** and Cornershirts refuse to provide any reason why this package is not moving or refund for my item. They are both committing illegal business practices and scamming innocent people and should be punished as such. Give me my package or my money back you frauds! Tracking number **************************

    Customer Answer

    Date: 12/07/2023

    Better Business Bureau:

    At this time, I have not been contacted by Fast Track Express & Cargo Services Inc. regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:11/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    has stated on multiple occasions that it has departed shipping partner facility, **** awaiting item dates include:11/10/2023 11/9/2023 11/7/2023 11/3/2023 11/2/2023 10/26/2023 shipping label created on 10/25/2023 item was purchased on 10/16/2023

  • Initial Complaint

    Date:11/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered shoes and Christmas gifts from a retailer out of the country on 10/27/2023. You have been received my package and for some reason it keeps going in a circle in the same facility saying its departed then arrived at the same facility. For 9 days in total. I didnt spend all this money to hear you guys are a scam. Ill like you to politely ship my order I have a family that depends on me. Thank you tracking number: **************************

  • Initial Complaint

    Date:11/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They work with the the ******************* scamming them in the saying that theyre going to be sending them packages but dont, actually steal the packages so they can provide for their poor a** families

  • Initial Complaint

    Date:11/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a package from DHgate on October29th. I received a tracking update on October 30th stating a tracking label was created Tracking label ************************** .Then it stated parcel has arrived a shipping facility later that day. Then it stated that my parcel was shipped back to facility. Its been going in circles for 4 days now. It is now November 3 and I called **** and they stated that Fast Track Express has the package and they cannot not do anything about it until they release the package to them I have called the the number they have their website but it states they are closed. This package was for a gift and I paid for express delivery which would put my package here by November 4th. There is no reason why Fast Track keeps sending my package in circles.

  • Initial Complaint

    Date:10/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item from FanGearUS and received shipping notice with tracking number **************************.The shipment went out October 4, ******************** transit to this day. Ive contacted the business Ive from and they shipped it so now its Fast Track Express responsibility. Their phone number is not in service so I have no way to tak to anyone regarding my purchase .

  • Initial Complaint

    Date:10/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a package on September 19 international from ***** and it arrived at fast track express since October 2! Its just been sitting at their facility with bogus updates for OVER A MONTH!! the seller cant really do anything about it or ****** as they are waiting for the package to get to them. I am sooo upset and cannot contact anyone from their company!! This should not be allowed inconvenience customers this company needs to be shut down!! How are you holding on to someones elses merchandise for soooo long ??!! With no way to contact them or update?! SEND MY PACKAGE TO **** so I can receive it please!!! OMG SMDH tracking information is attached!!

  • Initial Complaint

    Date:08/16/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My package I ordered has been sitting with Fast Track Express Over A Week Now I Just Want My Packages They were gifts for my family tracking number **************************.

  • Initial Complaint

    Date:08/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I orderd items from a international shipping company hagobuy.com I paid for shipping 33 US dollars on July 11 2023 it is now aug 10 2023 it has been 1 month with 0 updates since July 19 this is very unacceptable I just want my parcel as the items I orderd are sold out so with a refund I wont be able to buy the same items again.

Fast Track Express & Cargo Services Inc. is NOT a BBB Accredited Business.

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