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Business Profile

Freight Forwarding

Fast Track Express & Cargo Services Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 265 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tracking shows item shipped Nov 14. Currently showing still in transit. No tracking update for several days. Tracking **************************

  • Initial Complaint

    Date:12/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive ordered clothes on 27nov 2023 and its been at fast track express in Jamaica ** for a while. Just wanting to get my package delivered as its been a while. Tracking number **************************

  • Initial Complaint

    Date:12/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered, with no response after many days. I finally got tracking (after I complained to Shopify) and it was being handled by Fast Track. Sitting in a warehouse for days. There is a tracking number, but it never was handed off to **** for delivery. I called and the number was invalid. I fax and it got kicked back. Does seem to be this is a bogus company. and the handle orders from a business that is also bogus. I want to know if my order is even there AND I just want it to handed off to the ************** and finally make it to me!

  • Initial Complaint

    Date:12/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi! I purchased a pair of ****************** ******** Black Shoes for my son from Taesa Shoes. The amount that I paid was $165.98 on 11/19/2023. I received an email confirmation and an **** tracking number which is **************************. The status since Nov. 28th as said on its way to ****/departed Shipping Partner Facility **** awaiting item in Jamaica ** for the Fast Track Express **** I called ****, and they haven't received the package. I either would like my shoes delivered as soon as possible, or have my money refunded. This is a Christmas present for my son.

  • Initial Complaint

    Date:12/06/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11-12-23, I purchased an item from Mtosteelstoreal online. It was order #********. It was advertised on ********* but also had its own website. I paid $59.74, which included shipping insurance. The **** tracking number is **************************. I have contacted the company a couple of times, and they always tell me to be patient while the item awaits pickup from ****. According to tracking, the item has been sitting in Jamaica, ** the entire time, awaiting pickup. I just don't see how this is possible. The 2nd time I emailed the company, their email address had changed.

  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/29/23 ******.com I ordered some Jerseys It was supposedly picked up my Fast Track Express on 11/30/23, the. Departed, then arrived again I have tried to call Fast Track Express but their number is no longer in service I see they have a long history of negative reviews

  • Initial Complaint

    Date:12/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought An Item From HypeUnique.is and the tracking number was created and the shipping partner is Fast Track Express *** and the shipping label was created on the the 22nd Of November and Shipping Information hasn't been updated since the 11/24/23, So 8 days now my packaged hasn't "moved".

  • Initial Complaint

    Date:11/29/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from a fleece hoodie from a company called ************** on Nov 20 and a **** tracking number was created **************************. The shipment keeps moving around within the same business partner Fast Track Express. I just want to know if I will be receiving the gift or if this company is legit?

    Customer Answer

    Date: 12/23/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Fast Track Express & Cargo Services **** has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *****************

  • Initial Complaint

    Date:11/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been holding on to my package since November 5th! My wedding is in four days and I have yet to receive this package! I need my package expedited!!!

  • Initial Complaint

    Date:11/20/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item from Etsy on October 28. The seller created a label and said it had shipped. Since then it keeps getting scanned in and out of FastTrack in Jamaica, ** but it hasn't gotten to the *************** It's supposed to be going to ************.

    Customer Answer

    Date: 12/15/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Fast Track Express & Cargo Services **** has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *************************

Fast Track Express & Cargo Services Inc. is NOT a BBB Accredited Business.

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