Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Freight Forwarding

Fast Track Express & Cargo Services Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 265 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered an item from Lucyys.com on 3/21. Im still awaiting the item. I was provided with a **** Tracking # ************************** but theres been no movement. The item appears to be stalled at Fasttrack in Jamaica, Queens. The item should have been delivered to *************************** in ********, *********.

  • Initial Complaint

    Date:04/11/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase from online merchant in *****, according to the merchant the items were shipped to fast track express *** ***** 28th of march 2023 Ive tracking the package online and up until todays date 04/11/23 it has not left their shipping facility. I want to know whats going on with my shipment is it a scam, if I cant get my package I would like a refund for my order. This company needs to stop scamming people especially our veterans like my self who fought for your ************ it, please send me my package it is for my birthday

    Customer Answer

    Date: 04/14/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely, just want to say a big thanks to you and your team for all your help, after reaching out to you my package started to move through the system I received my package today 04/14/2024

    *****************************



     

  • Initial Complaint

    Date:04/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My family shipped hand made clothes and shoes from other country to **, was not expecting them to ship it with a company that I never heard of. After doing researches online I found out that this company is not quite reliable, and I have experienced the same thing with the shipping. The label was created March 22, and it arrived at Fast Track Express at March 24, then it was departed and on its way to **** on March 27. Then it was departed again! on April 4. I tried to call and figure it out what is going on but they were never in service. Not looking for a refund I just want my package to be delivered.

  • Initial Complaint

    Date:04/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi My order has been sitting - 2023-03-30 15:24 JAMAICA;**;*****, Departed Shipping Partner ********* **** Awaiting Item JAMAICA ** ***** and I have not seen any movement can I please an update?

  • Initial Complaint

    Date:04/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered shoes from DHgate and its been sitting at ******* for the 2 weeks.I dont understand why it was not sent to **** yet

  • Initial Complaint

    Date:04/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed in order on 12/24/22 and as of 3/30/2023 I have not received my package. Fast Track is listed as having my package in their facility for months. They have no working ways to contact them which is unacceptable. I want my package.

  • Initial Complaint

    Date:03/29/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased shoes from an online retailer called Best Shoes in February. The package, according to the tracking number, wasnt received by the partner facility called Fast Track Express *** in Jamaica, ** until March 19, 2023. It left the facility on March 23rd, then for an unknown reason arrived back at that facility on March 26th. I have been in communication with the Best Shoes customer service multiple times trying to get my package delivered but they have given me one excuse after another. My credit card has already been charged. I think the two companies are partners in a scam. Id like to get the shoes I ordered or a refund for the purchase. Thanks.

    Customer Answer

    Date: 03/31/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************

    As soon as the business was notified of this complaint, the package was delivered to the **** and I started receiving notification of the package moving through their system. It was delivered to me today.  So after waiting more than a month to get this package, I finally got it 48 hours after filing this complaint. Thank you for getting this resolved for me so quickly!


     

  • Initial Complaint

    Date:03/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a package that has been sitting in a facility since 3/21/23 it's in ********** and I live in ******** and paid for rush shipping. This is ridiculous. I

  • Initial Complaint

    Date:03/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For weeks, my package has not been delivered to **** and continues to arrive and depart Jamaica, **. Contact phone number does not work. No email. Company is fraudulent and makes sure to not be contactable

  • Initial Complaint

    Date:03/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been waiting for **** to receive my package from Fast Track since March 14, 2023 (tracking number **************************). It was received by Fast Track in Jamaica, ** on the 14th, and didn't leave their facility facility until the 18th. My package was then re-received by Fast Track again on the 23rd (today). I tried calling Fast Track directly and the automated system just says there closed and then goes to a message that says that the phone number I called is out of service *************). The shipping information I received for my package gave a date of today (March 23, 2023) for me to receive it. Reading the other complaints and reviews on Fast Track Express, its looking more and more like I'm being scammed out of the items I paid for. If I don't receive my package by Monday, 3-27-23, I will consider it lost. I am requesting that Fast Track reimburse me for the full cost since the company I ordered from did in fact ship the items.

    Customer Answer

    Date: 04/18/2023

    Better Business Bureau:

    At this time, I have not been contacted by Fast Track Express & Cargo Services Inc. regarding complaint ID ********.
    However,  I did receive my order. I consider this complaint resolved. 


    Sincerely,

    *******************************


Fast Track Express & Cargo Services Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.