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Business Profile

Internet Marketing Services

Find a Top Doc, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Marketing Services.

Complaints

Customer Complaints Summary

  • 115 total complaints in the last 3 years.
  • 31 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business contacted me on linked in to set up phone mtg on July 18. They told me I was selected for an award and they would send me a commemorating plaque and publish info on my achievement. They asked me to pay a one time fee for the plaque and publication and I agreed. August 10th they contacted me to tell me they were sending me a sample of the printout. They then charged me $1600 with no approval to charge my card again. I called to ask about the charge on Aug 14 and on August 15, I saw another charge for $1600. They only got permission once to use my card but are continuing to charge me .

    Business Response

    Date: 09/03/2024

    Please be advised that we have adjusted the complainant's account for the 8/8/24 charge.  If the complainant has any further concerns please have her call *************** at *********************.

  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website Findatopdoc has listed my personal address and phone number on their website. I filed a complaint about a month ago originally and it was taken down, however my information is back online. Please have the website permanently remove my information as I did not authorize them to use this.

    Business Response

    Date: 07/25/2024

    Technical issue.  The information has been removed.

  • Initial Complaint

    Date:07/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No sooner had I given my credit card info than they charged ******* USD on 7/19/2024 for a commemorative plaque and a membership in a magazine that has no good affiliation. I would not like to be charged this amount again per month.

    Business Response

    Date: 07/22/2024

    The complainant spoke with ****** Services and resolved his concerns on 7/22/24.  There will be no further billing to his account.

  • Initial Complaint

    Date:07/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *************** is posting my information without my consent. They are using incorrect address and phone number to advertise my services without getting permission from me.

    Business Response

    Date: 07/18/2024

    The complainant's information has been removed.

  • Initial Complaint

    Date:06/20/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Findatopdoc has posted my personal information without my consent to do so. Please remove my address and phone number from the public website at *********************************.

    Business Response

    Date: 06/20/2024

    We have deleted the complainant's information per her request.

    Customer Answer

    Date: 06/21/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

  • Initial Complaint

    Date:06/18/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been trying to get my personal information removed from this site and it hasnt been removed. I would like all my information and any affiliates removed permanently. I did not request to have my name and full address posted on their site.

    Business Response

    Date: 06/19/2024

    We have removed the complainant's information per her request.

  • Initial Complaint

    Date:06/17/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to cancel this subscription and have tried several times but they intentionally prevent the subscriber from cancelling. All the email addresses provided do not work and an email is sent back stating "address cannot be found, or is unable to receive mail. This service is terrible, poor quality, and continues to charge large fees but does not let you cancel the subscription. A complete waste of money. I have emailed and searched for ways to cancel and have been unsuccessful.

    Customer Answer

    Date: 06/17/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I recently filed a complaint with this company for posting information about me on their website without my consent and with completely incorrect information about me. It stated I worked at a location that I no longer work. Additionally, it had a completely false profile about me that is completely incorrect about my credentials and scope of practice. After my first complaint the company did remove my information. I did verify that they did so. However, I recently discovered the previously deleted profile has been put back up. It is still published without my consent and still contains incorrect information. I do not want this profile on your website. It is factually incorrect and something I did not consent to have published. I have attached a recent screenshot to prove the profile is still currently up on your website, restored after being previously deleted. Delete this profile from your website once more. Delete the profile and information permanently and do not publish another profile for me again.

    Business Response

    Date: 05/17/2024

    Our records show that the consumer's information has been deleted.

    Customer Answer

    Date: 05/17/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:05/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cannot get in touch with anyone from this website. They purposefully do not allow you to cancel subscription on the website and have no working emails to contact them. They do not provide the service they advertise and continue to collect monthly.

    Business Response

    Date: 05/13/2024

    This matter was resolved.  We contacted the complainant on 5/10/24 and his concerns were addressed and have been rectified.

  • Initial Complaint

    Date:05/06/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company lists false information about me. It has the wrong profession and the address listed is my personal address which I did not give any permission to be listed publicly for privacy reasons

    Business Response

    Date: 05/06/2024

    We have removed the complainant's information.

    Customer Answer

    Date: 05/06/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved

    AS LONG AS MY INFORMATION DOES NOT APPEAR ON THE **** OR ANY **** ASSOICIATED WITH THEM AGAIN.

    Sincerely,

    *************************



     


Find a Top Doc, Inc. is NOT a BBB Accredited Business.

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