Reviews

Review Details

• Review fromTiffani L

  Date: 08/28/2024

  1 star
  ************!! Paid to extend our original 5 yr warranty another 5 years for 8 products after getting a phone call from this company telling us we can extend it. Now, we filed a claim on year 3 for our freezer that is part of a kit set (fridge, freezer, built-in kit). They say the $830.76 repair is too much and the freezer has depreciated down to $612.73. This is after paying $2231.84 for the plan and the $150 deductible. Also, they are cancelling the freezer off the policy and not refunding us the itemized yearly quote for the 2 years of warranty that we are not getting. ****** ***** said that we got a deal and should have paid more ($100/mth) for our plan, but we didn't because we chose a longer plan. He asked what would keep someone from buying a longer plan just to ask for their money back mid policy. I told him the diagnostic tech that they send to determine whether it was a real covered problem with the appliance. I told them that we would have to replace the fridge and kit, also if we didn't repair the freezer since it is all one unit in the kitchen. Rep ******** stated that even though the fridge is under the warranty as well, that isn't covered because the fridge side is still working. I only get the payment for this freezer if I accept to let them cancel the policy for this freezer and not be liable for any further repairs.Side note: ****** was extremely rude and condescending for the entire conversation. He was talking over me the entire time, even when asked to stop. He refused to let me speak to a supervisor to report him saying that he was the supervisor. At the end, he accused me of being upset purely bc they weren't covering more even though I told him in the beginning that I didn't appreciate how he was talking over me and wouldn't let me speak. At the end, he stated that someone else would call me.

• Review fromWilliam T

  Date: 08/27/2024

  5 stars
  I called today with a problem submitting documentation for my 50% refund. ***** *. was great and resolved the problem to my complete satisfaction.

• Review fromChris B

  Date: 08/27/2024

  5 stars
  Spoke with ****** K in regard to filing a claim. She was most helpful in assisting me with clear, concise instructions. She guided my claim to a resolution quickly and efficiently. Appreciate your friendliness and A+ service!

• Review fromBruce M

  Date: 08/16/2024

  5 stars
  Our central air broke and we submitted a warranty claim.. Service was provided less than 24hrs to fix our central air.

• Review fromJeanette P

  Date: 08/10/2024

  1 star
  I signed up with this company in good faith...when I put in a claim for a Whirlpool Dryer part the run around began...g=four days later no response from company. When I signed up I did correspond with a manager and...surprise he is not there anymore and haven't hd a call back from his replacement. BEWARE. J

• Review fromTee O

  Date: 08/08/2024

  1 star
  CYA operates like a scam. Take your money then deny you coverage..AVOID

• Review fromIrene M

  Date: 08/01/2024

  1 star
  My washing machine broke; I contacted CYA and had to send pictures, and they immediately denied my claim for a reason I still don't understand. Back-and-forth emails. They agreed to look at it again and denied it again. When I sent an email telling them I no longer wanted the policy and would report to BBB, I received two emails in the middle of the night trying to rectify the situation. My "policy" runs through February 15, 2027. I think they should reimburse me for the remaining time. I want nothing more to do with this company,

• Review fromSonya L

  Date: 07/26/2024

  5 stars
  I called this morning with questions on 3 different policies. ***** diligently reviewed my records and made necessary modifications. She was professional, very kind and very helpful.

• Review fromDavid W

  Date: 07/24/2024

  5 stars
  ***** was the greatest she was very patient with me I'm not very good with the phone. She is definitely an asset to your company.

• Review fromKy J

  Date: 07/16/2024

  5 stars
  Very knowledgeable, listened to what I had to say, kind, and helpful. Thank you for helping me today!