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Business Profile

Optical Goods

GlassesUSA

Headquarters

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BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for GlassesUSA's headquarters and its corporate-owned locations. To view all corporate locations, see

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GlassesUSA has 11 locations, listed below.

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    Customer Review Ratings

    2.33

    Average of 816 Customer Reviews

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    Review Details

    • Jane J

      Date: 06/05/2025

      I love my glass frames.However, I cannot see through the glasses. I have tried to deal with customer service explaining that I could not see through them because the vision was blurry and they could not help. They asked me to return the glasses and get a new set, but the prescription is right And there is nothing thats going to make the difference.except maybe tweeking them because maybe they are off the pupil. They do not have anyone that can actually verify that because I have progressive or am supposed to. Their customer service stinks. I spoke with **** ****** in a chat and he stated they dont have any way to adjust them. He insisted that my prescription was bad, but I have another prescription that the lenses got scratched and I can see perfectly out of them except for the scratch. So I am going to rate this company very low because they have no customer service to actually help once you get your glasses its either buying a new pair, or take a credit because they cant help you further than that.

    • Samantha R

      Date: 06/04/2025

      Needed some safety glasses in bifocal for work. They has some super cute (for safety glasses) frames. Minus one star because there was a delay in production and it took an extra 1.5 week to get them. I was notified, so knew it would be a little longer. While shopping & waiting, every time I chatted to ask a question I was passed to a human fairly quickly. The humans were all super professional & helpful. Finally got my glasses and LOVE them. Would absolutely order here again.

    • Rosemarie R

      Date: 06/04/2025

      WORTHLESS GLASSES NOT HELPFUL TO SEE BETTER BOUGHT PAIR FOR DISTANCE AND PAIR FOR READING (PERSCRIPTION) NO IMPROVEMENT FOR VISION GAVE IT 2 & 1/2 WEEKS STARTED HAVING HEADACHES BOTH WERE OF NO HELP! NOW I FIND OUT THEY WON'T GIVE ME MY MONEY BACK!! YET YOU ALWAYS HAVE TO GIVE IT A COUPLE WEEKS AT LEAST TO SEE HOW THEY WORK OUT WOULD NOT RECOMMEND I FEEL LIKE I'VE BEEN ROBBED OF MY HARD EARNED MONEY!!!!!!!!!

    • Michael S

      Date: 05/31/2025

      So for years now I have needed prism in my glasses for Binocular vision dysfunction. I had had multiple glasses from this company and paid for Prism in my glasses. After years of thinking I had prism in my glasses. My eye specialist checked all my glasses to find out non of my glasses had prism in them. I paid the extra fee and sent my prescription each time to Glassesusa.com. Beware this company will take your money and send you incorrect product. I finally after years have prism lenses from ****** and man the difference is amazing. Thanks Glassesusa.com for letting me suffer all these years.

    • JEREMY P

      Date: 05/28/2025

      EVERYTHING YOU READ ONLINE ABOUT THIS COMPANY BEING A SCAM ARTIST IS TRUE THEY DO NOT DELIVER THE PRODUCT WITHIN THE TIME FRAMES LISTED THERE IS NO CUSTOMER SERVICE THE PHONE NUMBER IS A AUTOMATED MESS WITH NO LIVE PERSON AND THE CHAT IS READING FROM A SCRIPT THEY DO NOT HAVE YOUR BETTER INTEREST IN MIND THEY CLAIM THEY SHIP YOUR ORDER THEY DON'T ! THEY SEND FACTIOUS TRACKING INFO STAY AWAY FROM THIS COMPANY I HAD TO CALL MY BANK AND PUT A STOP PAYMENT ON IT THEY REFUSED TO CANCEL AND CAME UP WITH A MILLION EXCUSES AS TO WHY THEY WOULDN'T ALL OF WITCH YOU CAN EASILY VERIFY TRUE OR FALSE WHEN YOU TELL THEM YOU SEE THREW IT THEY END THE CONVERSATION ON THE ONLINE CHAT BECAUSE AGAIN YOU CANT SPEAK TO A PERSON LIVE DO NOT BUY ANYTHING FROM THIS SITE !!

    • Catherine B

      Date: 05/27/2025

      Terrible service!My contact prescription had expired and an email was received stating my order would not be sent until a valid prescription was received. They sent my order anyway with the outdated prescription even though I had cancelled this *************** CC was charged without my authorization. They only apologized but could not help to cancel or say why this had happened.Eye health should be important for a company such as this and they put making money above their clients health.Worst service ever and I would honestly question their products.The first set of contacts I received ripped after seconds of putting them in.Theres plenty of places to order contacts from more reputable companies.

    • Christopher D

      Date: 05/24/2025

      I have ******** and tried ordering from glasses USA. First off they arent from the *** why are they allowed to have the name is shocking to me and they shouldn't be allowed to do buisness here. While ordering all through the process there is no charge. Then suddenly a charge is put up for the consumer to pay. Ive tried the same glasses same options and at the end four different numerical charges was added. Same glasses same options. Something illegal going on. *****, get em.

    • Chris M

      Date: 05/23/2025

      Please don't waste your time or money. This was my first pair of glasses. They claimed to have a worry free return policy that's not true. They are telling me I can't return the same items twice and when I ask what items did I purchased twice because all 3 pairs of glasses was different they say it originated from the first sell.

    • Victoria M

      Date: 05/22/2025

      ***** customer service support. Unfortunately like most others I paid for fast shipping and have yet to receive my glasses. I tried to start a refund since they wont arrive until after the 3-5 day window and they said it couldnt be processed since my order is within time frame. Tracking your shipment is horrible, my updates basically say they shipped my glasses near my location and then sent them back to the original shipping address.

    • Ryan R

      Date: 05/21/2025

      Like many of the reviews before, do not order anything from this company. The service is terrible for a product that I paid for, which I have never received. I received a complete runaround from their customer service, which consists of nothing but automated responses through chat and phone calls. Do not get scammed and have your money stolen from this business.

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