Business ProfileforGlassesUSA

It has been a nightmare ordering my first pair of glasses, with **************. After one week of ordering, I was informed that I will have to select a new frame, which meets certain lens dimensions. I followed the new specifications and sent an email with my new selection. I was willing to pay the difference in the frame price, $41 on Friday 17th June. I was asked to call the toll free number and order the new frame. I did that and they sent me a confirmation email for exchange request. They said that a new invoice will be sent by email the next day. Instead, I received an email that since the new frame is different in price, my previous order has been canceled and that Zi should place a new order, which I had already placed by calling the toll free number on 17th June(I have a confirmation email). Further, shockingly, they did not refund the order amount to my credit card, although they canceled the order, not me. They gave me a store credit. When I went to order the new frame on Sunday, the 19th June, an agent helped me create the new cart and applied the store credit from the previous order. But when I clicked on “Make Payment”, the system removed the store credit applied by the agent, and my credit card was charged the full amount with no store credit. Further, the frame price had gone up, but I was told that the price on 19th will not be honored, although I had made the exchange request on the 19th by calling the toll free number. This sequence of events, if unintentional, is ridiculous and I am hoping for an early resolution.