Complaints
This profile includes complaints for REBAG's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 556 total complaints in the last 3 years.
- 216 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I consigned an item with Rebag on 6/20/2025. I sent them a pair of Chanel heels WITH THE BOX, DUSTBAGS, AND EXTRA HEEL TAPS.I pulled my item from consignment after 3 months of no sale. I received back, only the shoes, packaged inside of a Rebag dust bag. I reached out to customer service, on Friday 9/19/25, and explained the issue. The agent advised me that she would submit an inquiry to the warehouse, and that they would get back to me, within 48 hours. She then advised me that they were closed on weekends, so I may not hear anything back until Monday. I asked her so is it safe to assume that they threw my box away? She LAUGHED and replied thats what Im trying to CONFIRM, because usually when an item gets consigned, everything that isnt a part of the quote gets discarded. I AM PISSED!!!!!!! This is CHANEL!!!!!!!!!!!! CHANEL!!!!!!!!!!!!!I am removing myself from my Rebag+ membership, and withdrawing my funds IMMEDIATELY. WOULD NOT RECOMMEND.
Business Response
Date: 09/19/2025
Good afternoon.
Thanks for your patience. We are sorry to hear about this confusion. We have evidence that your bag has been returned and delivered today on 09/19/25 11:49AM under the tracking ending ****. The item was delivered in the same condition we received it.
You can learn more about our return policy here ******************************************************************************************************************.
Please contact our **************** team if we can assist you with anything else.Initial Complaint
Date:09/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sold 2 handbags to Rebag which they received and confirmed July 29. I didnt realize that they policy had changed with month regarding payouts. I was told to wait another month for pay out with I didnt realize, after they said I will be charged 3 % if payout instant or wait another 15 days. Sept 15 I tried to do pay out and Im receiving email saying unable to do so . They have my 2 handbags since July 24. It is September and with the waiting, still havent received my 5034 pay out.Business Response
Date: 09/16/2025
Good morning,
Thanks for your patience. We have reviewed your account and your funds are available for cash out since 09/15/2025. In case you need additional assistance, our **************** Manager will reach out today to help you further on your request.
Best regards,Rebag ****************
Customer Answer
Date: 09/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
**** ******
Initial Complaint
Date:09/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After 2 email communications and one BBB review, Rebag failed to issue me payment on my item that was delivered on Aug 12, reviewed on Aug 26, and they already listed my item online for sell. Their response to BBB was "currently under inspection" which is not true. Item already passed inspection and listed for sell but they are just holding up my payment. I was not notified their sudden change of processing time that they claim. As a repeat customer, if I was aware of the hold up in payment I would have chosen other company to do business with. I am now requesting immediate payment to my Rebag wallet account and waive any transaction fees to transfer funds to my bank. This transaction is not complete until they issue my payment but on the other hand they already listed item for sell which they have not paid me for. I chose buyout and not consignment for faster payment to begin with.Business Response
Date: 09/10/2025
Good Morning.
We are sorry to hear about any confusion. In reviewing your account, we confirmed that order ending in *** was processed and completed within the established timeline. As a reminder our processing time is 4-5 weeks: *****************************************************************************************************************************. Please login to your account as the funds are already in your wallet.
Please contact our customer service team if we can assist with anything else.Customer Answer
Date: 09/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Thank you BBB for your assistance so the business resolved the situation and issued my payment promptly after the complaint was filed as they failed to provide any help with multiple customer service communication attempts.
Sincerely, ************************************************Initial Complaint
Date:09/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sold to Rebag through the buyout which Ive done numerous times. I was informed they changed their policy meaning I wouldnt get paid for 5 weeks even though my item already passed inspection and was vetted. I wake up today to see my item is currently for sale on the website and I have yet to be paid. Thats illegal as our contract has not been completed and the item is not currently theirs. I contacted customer service and was told theres nothing they can do. This is unacceptable and I expect payment asap. New policy or not this is a breach of contract and the item is not yours to sell until our agreed upon price is paid.Business Response
Date: 09/09/2025
Good evening,
Thanks for your patience. We are sorry to hear about any confusion. In reviewing your account, we confirmed the order ending 198 was received on 08/28/25 and is currently under inspection and will be completed by 10/03/25. Our processing times are 4-5 weeks from the date received. You can find more information here: *****************************************************************************************************************************************;
Please contact our customer service team if we can assist with anything else.Customer Answer
Date: 09/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
That is an outright LIE. The item is not still be inspected it is for sale on YOUR site. At least have the decency to not list an item for sale until you upheld your obligation to pay seller (me). What you are doing is illegal which I previously mentioned. You cannot sell an item until our agreement is completed and paid. I am beside myself that this is your level of business ethics and morals. I highly recommend paying and completing the agreed upon amount so we can both go our separate ways. This is so unprofessional its astonishing. You cannot sell an item that is not currently yours. Are you inspecting while its for sale/sells? Beyond disappointed after years of business with this company. My request is you do the right thing and pay me and others you are doing this to BEFORE you list our items for sale.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
**** *******
Initial Complaint
Date:09/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over a month ago I sent 3 bags to Rebag to sell to them. I have sold bags to them in the past for a quick turnaround in a quote and funding. This time has been different. A couple of weeks went by and my account kept saying reviewed. I tried calling and never was able to talk to a person. I emailed and received a response that their policy had changed and it would be 4 to 5 weeks from receiving bags to be funded. The funds finally showed up in my wallet and I did cash out for first one and received funds via direct deposit. The second and third bag funds are still in my Rebag wallet and will not allow a cash out. When I try it keeps saying failed bank transfer try again next business day. I tried calling and again no response nor a response from email. I want all money owed to me and cancel my membership. This has been very frustrating and discouraging. I would like the money owed to me as soon as possible.Customer Answer
Date: 09/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*** *****
Initial Complaint
Date:09/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I accepted an offer from Rebag in July, they vetted my bag within two weeks but held onto the funds until August 22nd. Once they put the funds in my wallet, they made me wait 15 days to get the full amount. Well, it is now 17 days later and I tried to transfer the funds from my wallet to my bank account and the wire failed twice. Wire failure has happened to be several times in the past as well with Rebag.Business Response
Date: 09/09/2025
Good morning.
We are very sorry to hear about this. Our customer service manager will contact you today (PST) to take you through the steps of the security validation process that might be causing this issue.
Best regards,Rebag Customer Service
Initial Complaint
Date:09/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently accepted an offer from Rebag to sell a bag. I have sold bags to them in the past and received payouts within 5-7 days. They received my bag on August 7. They are now telling me they have a new policy and I will not be paid until September 17 or after. I asked them to expedite my payment since I was not informed of the new policy prior to accepting their offer and they refused.Business Response
Date: 09/05/2025
Good Morning.
We are sorry to hear about any confusion. In reviewing your account, we confirmed that order ending in 865 was processed and completed within the established timeline. As a reminder our processing times is 4-5 weeks ***************************************************************************************************************************** . Please login to your account as the funds are already in your wallet.
Please contact our customer service team if we can assist with anything else.Customer Answer
Date: 09/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***** *****
Initial Complaint
Date:09/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like to share my recent experience with Rebag. In November 2020, I purchased an ***** ******** bag (amounting to $1,975.84 ) from Rebag. Since then, the bag has seen minimal use. Recently, I attempted to sell the bag back to Rebag; however, my submission was denied on the grounds that the bag had been repainted. I want to emphasize that I have never taken the bag to a spa nor sent it to any third party for ************* the time of purchase, Rebag failed to disclose the original condition of the bag. It is concerning that the same bag I originally purchased from them is now being rejected by their own authentication process. This raises serious questions regarding the accuracy and transparency of their assessments.I intend to file a complaint with the Better Business Bureau and pursue the matter in small claims court if necessary. I believe this situation reflects poorly on Rebags integrity as a company and warrants further review.Business Response
Date: 09/04/2025
Good afternoon.
We are sorry to hear about this confusion. The item you are making reference to was originally purchased by you in November 2020. We are happy to quote items you've purchased from us before, but it will be based on the latest market rates and current condition of the piece. The item in order ending in **************************************************** the same condition as you originally purchased from us. Unfortunately, we are not able to purchase this item or offer it for sale. Here is a helpful resource to properly state the condition of the item/s when requesting a quote: *****************************************************;
This was already returned to you via ***** under tracking ending in ****, and it will be delivered to you on 09/11/25. The full tracking and shipping details were sent to the email in the account, for security reasons.
Please contact our **************** team if we can help with anything else.Customer Answer
Date: 09/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:In the original email Rebag sent me, they declined the product, claiming that the bag was repainted and therefore could not be acceptedeven though I never had the bag repainted while it was in my possession. However, when I checked their website, I noticed that they actually sell repainted bags. I want to emphasize again that the bag I purchased from them was not repainted while I owned it. I demand for a full refund of the amount Ive paid for the bag plus inflation since Rebag has failed to disclose the original condition of the item.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
**** **
Initial Complaint
Date:09/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My package was received from Rebag 08/25/2025 its been 7 days since I got an update from them. I called more than 5 times to check the status of my order and to speak with a representative and no one picked up. I need my order processed right away this is ridiculous.Business Response
Date: 09/04/2025
Good afternoon.
Thanks for your patience. We are sorry to hear any confusion. While reviewing your account, we confirmed the order ending *** was received on 08/25/25 and is currently under inspection and will be completed by 09/29/25. Our processing times are 4-5 weeks from the received date, you can find more information here: ****************************************************************************************************************************** .
Please contact our customer service team if we can assist with anything else.Initial Complaint
Date:09/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 12, 2025, I accepted a direct buyout offer from Rebag for my ****************** in the amount of $700. I promptly shipped the item, which was confirmed as delivered on August 18. However, Rebag did not acknowledge receipt until August 23, despite tracking confirming earlier delivery.On August 25, I was informed that the offer had been reduced to $535 due to alleged issues including: (1) the item being different from what was quoted, (2) a perfume odor, and (3) scratches on the hardware. These claims are inaccurate and can be disproven. Despite my objections and a call to Rebag ***************** I was unable to resolve the matter and reluctantly accepted the reduced offer.According to Rebags own communications and website (screenshots and emails attached), payment is to be issued immediately upon approvaleither via cash or Rebag Wallet credit. Specifically, I was told:Cash or Instant Rebag Credit will be issued the same date the items are received.However, when I called on August 26 to inquire about payment, I was toldby a representative who was both unhelpful and dismissivethat payment would take five weeks. This is a clear contradiction of their stated policy and constitutes deceptive business practice under New York General Business Law. To make matters worse, the bag is already listed for sale on Rebags website, yet I have not been paid. This entire experience has been unnecessarily stressful and deeply concerning. I entered into this transaction in good faith, expecting transparency and timely payment as clearly promised by Rebags own policies and communications. Instead, I encountered delays, misleading information, and poor customer service. It is evident that this business has systemic issues, as reflected in the numerous complaints already filed on the BBB website. I urge Rebag to take accountability.Resolution Requested:I am requesting immediate payment of the agreed-upon $535 to resolve this matter promptly and fairly.Business Response
Date: 09/02/2025
Good Morning.
We are sorry to hear about any confusion. While reviewing your account we confirmed that order ending in 070 was processed and completed, within the established timeline (******************************************************************************************************************************). Please login to your account as the funds are already in your wallet.
Please contact our customer service team if we can assist with anything else.Customer Answer
Date: 09/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
****** ******
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