Complaints

This profile includes complaints for REBAG's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  REBAG

  168 39th St Brooklyn, NY 11232-2549

  
• 

  REBAG

  185 Greenwich St Ste 29 c/o Westfield World Trade Center New York, NY 10007-2383

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally file a complaint against Rebag regarding a missing item in a returned shipment. Below is a detailed account of my issue with the company:Item: Van ***** sweet Alhambra Heart bracelet 18k rose gold with Carnelian Cabochon Order/Transaction Number: #****** Tracking number: ************ ***** Date Shipped Back: 1/14/2025 On January 14, 2024, Rebag shipped back my rejected item, a bracelet, after declining my submission. Upon receiving the package, I noticed that while the outer packaging appeared intact and had not been tampered with during transit, the bracelet itself was missing. The only items in the box were a green jewelry pouch and a plastic bag labeled "39-4." The bracelet was absent.I immediately contacted Rebag to report the issue. After five days, I received a response from their customer service team stating that they had reviewed footage of the shipment process and determined that they were not responsible for the loss. However, they did not provide any actual proof that my bracelet was carefully packaged and included in the shipment before it was sent back to me.Given the lack of transparency and concrete evidence from Rebag, I am demanding a full refund of my money unless they can provide clear and convincing proof that my bracelet was properly packaged in the return shipment.I trusted Rebag with my valuable item, and their lack of accountability in this matter is deeply concerning. I urge the BBB to intervene and assist me in resolving this dispute in a fair and just manner.Thank you for your time and assistance in this matter. Please let me know if you require any additional information.

  

  Business Response

  Date: 01/30/2025

  Good evening. 

  We are sorry that your item did not meet our minimum standards. Unfortunately we are not able to purchase that item or offer for sale. After careful review, our fraud prevention team has security footage of the item getting packed, sealed and shipped to you with the same tracking you received it. Thank you for confirming that you received the package sealed and untampered. 

  Please contact our customer service team if we can assist with anything else. 

  Customer Answer

  Date: 02/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Rebags failure to return the item in its entirety and its refusal to provide requested documentation.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ***
  
  
  
  
   
  

  

  Business Response

  Date: 02/05/2025

  Good morning. 
  

  Our fraud prevention team has security footage of the item getting packed, sealed and shipped to you with the same tracking you received it. Thank you for confirming that you received the package sealed and untampered. But its also worth mentioning that we had to reject this item as we are not able to offer it for sale due to not meeting authenticity and quality guidelines. 
  

  Please contact our customer service team if we can assist with anything else. 

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  My lawyer has sent you both email and mail, Formal Demand for Return of Missing Item. Please respond accordingly.

  I have both pictures and a purchase receipt as proof that the item is authentic.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question 

  
  
  
  
  
   
  

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has refused to cancel my order and send my merchandise backmore than $3,000 for two designer bags I was told by someone named ***** on 1/21/25 that she would cancel my order and return my bags. It would all be detailed in an email, she told me, I never got the email.

  

  Business Response

  Date: 01/22/2025

  Good morning. 

  We are sorry to hear about this confusion. Thank you for your patience. While looking at your order we haven't received your trade items yet. They are in transit and scheduled to be delivered to us today (see attached). As soon as we receive them, they will be returned to you. 

  Please contact our customer service team if we can assist any further. 

  Customer Answer

  Date: 01/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have not received my items back. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ********
  
  
  
  
   
  

  

  Business Response

  Date: 01/24/2025

  Good morning. 

  After reviewing the ***** tracking number we can confirm that you received and signed for the package today (see attached). This package never made it to us, it was returned directly to you. 
  
  Please contact our customer service team if we can assist with anything else. 

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off an item to Rebags store at ******************* on Jan 5, 2025. Even though the item was purchased from the same company they declined purchasing it back with their selling platform. I got an email notification saying the item would be mailed back in 10 business days. When I did not receive tracking in those 10 days I sent the mailing notice to customer service with a request for my tracking. Their response was I have to pick up the item or they will wait 2 months before shipping it back to me. This seems unreasonable. I just want my item returned to me.

  

  Business Response

  Date: 01/16/2025

  Good afternoon. 

  We are sorry that your item did not meet our minimum standards. Thank you for your patience. It is important to describe the condition of the item as accurate as possible when requesting the quote. Here is a helpful resource to properly state the actual condition of your item: ************************************************. This item has been shipped back to you via ***** under tracking ending in ******* For security reasons, the full tracking and shipping details have been sent directly to the email in the account. 

  Please contact our customer service team if we can assist with anything else. 

   

  Customer Answer

  Date: 01/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  For the future I would like to suggest or recommend to your company that you put full details of your processing of items on your site. What happens in the event of a failed transaction, in verbiage on your website. If transparency is what you are after, you should note absolutely nowhere do you address the return of client items on the webpage. So when I received this extremely poor response from customer service, it was disappointing. I would address your teams on this. Hope for smoother transactions in the future. 

  
  Sincerely,
  
  ******* *****
  
  
  
   
  

  
  

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have accepted the offer for my watch. Rebag sent me label so I sent it out to them for buyout. My watch has been received by Rebag on 12/20/2024. I have attempted to contact Rebag I was able to get through once in the span of 5 days attempt. I was told on the phone which was more than 72 hours ago that my issue would escalated and I would get update within 48 hours. Then I attempted calling back but nobody picked up. I emailed them someone just to shut me up re read the rules that I had to wait 48 hours for update. Its been 72 hours and I still have no update. Rebag has the possession of my Hermes timepiece and I still have not received payout for it. I no longer know who to contact as I have not been getting any answers and the ones given were to get me off the phone. I hope to find help through BBB. Terrible service from Rebag

  

  Business Response

  Date: 01/02/2025

  Good afternoon. 

  We are sorry to hear about this. Thank you for your patience. The inspection of your item is complete. But after careful inspection we had to adjust the final quote as the item had more wear and scratches than stated. The revised quote was sent directly to the email in the account for approval. 

  Here is a helpful guideline to properly state the condition of your item/s when requesting a quote: ************************************************

  Please contact our customer service team if we can assist with anything else. 

• Initial Complaint

  Date:01/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Rebag for failing to return my merchandise within a reasonable time frame as outlined in their return policy. On November 29, 2024, I agreed to sell two items to Rebag for $1,375, after they reviewed my photos. I also paid an additional $700 for a handbag with a 20% discount. I shipped the items via ****** and they were received by Rebag on December 3, 2024. After several calls, I was informed on December 18 that they reduced the offer for my items, which felt like a "bait and switch." I canceled the transaction and received a refund for the $700 on my credit card. I asked for my items to be returned, and ****** assured me they would be shipped within 7 business days. However, two weeks later, I still have not received them, despite repeated promises. When I called, I was told there was a warehouse backlog, and I am concerned that my items are lost. On December 31, 2024, I spoke with ****** and waited 45 minutes for a manager, *******, who promised a return call that I never received. I am frustrated and still unsure when or if I will get my items back.

  

  Business Response

  Date: 01/02/2025

  Good afternoon. 
  

  We are sorry that your items did not meet our minimum standards. Thank you for your patience. They were shipped back via ***** under tracking ending on *****. For security reasons, the full tracking and shipping details were sent directly to the email in the account. 

  Please contact our customer service team if we can assist with anything else. 

  Customer Answer

  Date: 01/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *****
  
  
  
   
  
  

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accepted an offer with Rebag for order ******** and ******** and shipped it on 11/7/24. It was delivered to Rebag on 11/12/24. On 11/25/24 I found out my order was refused and I reached out to find out why and they stated it didn't pass their vetting process but would be shipped back within 7-10 business days. I have reached out daily since the 10 business days have passed, and been told several things, most recently that the warehouse has informed the representative it would ship out by end of this week. Last week, the representative submitted a ticket detailing the warehouses refusal to ship my items back to me. She also escalated the case and put in a request three times for a supervisor to contact me. Of course, the warehouse still has not shipped me back my items and I have not heard from any supervisor. I have been extremely patient; but the lies are honestly too much at this point. Every time I call they continue to say that it will be shipped shortly and continue to push back the expected date. At this point, I feel like my items are lost or something is going on, but I would just like my items returned or paid for.

  

  Business Response

  Date: 12/30/2024

  Good morning. 

  We are sorry that your item did not meet our minimum standards. Thank you for your patience. It was already shipped back to you via ***** under tracking ending in *****. The package was delivered to you on 12/23/24 and has a proof of delivery. 

  Please contact our customer service team if we can assist with anything else. 

  Customer Answer

  Date: 01/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The tracking and delivery referenced in your response was regarding another order #. The order # in question, ******, was however shipped back on Tuesday 12/31/24-- this has not yet been received. I wanted to make note the business response is regarding another order. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ********
  
  
  
  
   
  

  

  Business Response

  Date: 01/03/2025

  Good morning. 

  We are sorry that both items for order ****** were also rejected as they did not meet our minimum standards. Unfortunately we are not able to purchase them or offer them for sale. They were both shipped back to you via ***** under tracking ending in ***** with scheduled delivery to you tomorrow 1/4/25. For security reasons, the full tracking and shipping details were sent directly to the email in the account. 

  Please cont

  Customer Answer

  Date: 01/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ********
  
  
  
   
  
  

• Initial Complaint

  Date:12/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a new bag that sat in a *** storage bag, rebag offered to consign or buy out right. I sent them the bag, they didnt contact me for 2 weeks and they said they were busy. The company was going to list my bag at $2,265. Then 2 more weeks pass and they said my bag shows wear on the handle and they were going to ship it back and then more than 2 weeks pass and nothing. My bag finally arrrived today and I heard the bag sliding around. The bag was not put in the *** storage bag and now has damage on all sides and corners. I also have the video of opening the box

  

  Business Response

  Date: 12/26/2024

  Good afternoon. 

  We are sorry that your item did not meet our minimum standards. The condition of the item was not as original stated. It arrived in an overall unsellable condition and why we had to reject it. Here is a helpful resource when stating the condition of your item for a quote: ************************************************. After review by our fraud prevention team, we can confirm that this item was returned to you exactly how we received it. 

  Please contact our customer service team if we can assist with anything else. 

  Customer Answer

  Date: 12/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I sent this bag with the chains tucked into the bag and it was put in the dust cover to protect it, I also packed it secure in the box. this is unacceptable as the store did not take care of my item, this seems like something that is a problem with the company, they are ruining bags of customers by not properly taking care of the items. they saw pictures of my bag before I sent it to them. They sent me pictures of the handle having wear from being handled in store or when I thought about using it but now the bag is ruined and not even close to be in like new condition  uploading pictures of when I sent the bag also, they did not mention these damages when the received the bag, they mentioned the handle.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ****
  
  
  
  
   
  

  

  Business Response

  Date: 01/02/2025

  Good morning. 
  

  The condition of the item was not as original stated and arrived with heavy wear and in an unusable condition. After review by our fraud prevention team, we can confirm that this item was returned to you exactly how we received it. Here is a helpful resource when stating the condition of your item for a quote: ************************************************.
  

  Please contact our customer service team if we can assist with anything else. 

  Customer Answer

  Date: 01/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Please view video of how item arrived at ********************************************************** and I know that rebag has an issue as many people have similar complaints  please have rebag upload the pictures of how item arrived as I have sent photos of my item before I shipped and I shipped in the dust bag up clearly they didnt ship back like I shipped .

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ****
  
  
  
  
   
  

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rebag is a luxury consignment company. On November 26, 2024, I accepted their quote to send my Hermes chypre sandals on consignment. They provided me with a pre-paid ***** label. The order number is: ******.I packed my items and shipped the items with ***** on the same day. The ***** tracking number is: ************ Unfortunately ***** lost the package as it has never moved since the day I shipped it out and I filed a claim with them. Rebag did not purchase insurance with the shipping label so I am not able to get back the full amount. My ***** claim was approved for $516.93. The items value is $910 excluding tax. Rebag also claims that they are not responsible for loss of the package until they receive it which is ridiculous, especially for a luxury consignment store. So customers will have just lost their item and rebag will not do anything about it if the items get lost. Rebag does not clearly inform customers about their lack of insurance or anything. They just give us a shipping label and we ship it out. Especially with the nature of these items, it would make sense to purchase insurance, and I would have done so myself if I had to purchase my own shipping label. Now I have lost my item and Rebag is claiming they cant do anything about it which is so ridiculous. I just want a refund for my item because how it is it fair that I send my item to them and they cannot do anything if its lost? I didnt create the shipping label. It is absolutely unfair. If I had to create my own shipping, I would have at least purchased insurance myself so Im not missing out on my item. Please tell them to refund me.

  

  Business Response

  Date: 12/30/2024

  Good afternoon. 

  We are sorry to hear about this. Thank you for your patience. After carefully review it seems nothing was handed to the carrier in the origin. Our fraud prevention team is conducting an investigation to see how we can help you here. They've tried calling you several times and have not been able to reach you. Please call us as soon as you can to **************. 

  Thank you. 

  Customer Answer

  Date: 01/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  How you are you trying to claim that I have never sent the package? Are you kidding me? I literally gave you the tracking link and the tracking number. that YOU sent me. That is why I am clicking not satisfied with my complaint. However, I did call the number above and we were able to come to a solution, but claiming that I never even sent the package is a lie and I have absolutely no interest in the lies, and dishonesty and unethical practices of Rebag. I highly doubt my case would have even been resolved if I didnt submit this claim.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ****
  
  
  
  
   
  

  

  Business Response

  Date: 01/03/2025

  Good morning. 

  After a careful investigation by both the carrier and fraud prevention team, we can confirm that we never received any shipment or items for this order. Unfortunately this request cannot be processed. Only our customer service team can try to assist in the future and seems they did find options for you. 

  Please contact our **************** team if we can assist with anything else. 

  Customer Answer

  Date: 01/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ****
  
  
  
   
  
  

• Initial Complaint

  Date:12/21/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent 4 of my items to be traded to Rebag for 2 bags they have. I had been reading all these bad reviews about Rebag online and despite that I wanted to give them a chance. Everyone is allowed to have a few bad experiences but shame on me for trusting them. My items were delivered almost 3 days ago and silence.I understand theres a process and Im sure they get thousands of packages every day. I even sent the agent a message because they were threatening to cancel my order via email. Please see the attached image of me messaging him and he ignored it. Now I wonder if they plan on stealing from me just like they have other people. I know things get busy but why did you read my message and then not say anything? Already I have an uneasy feeling.

  

  Business Response

  Date: 12/21/2024

  Good afternoon. 

  We are sorry to hear about this confusion and appreciate your patience. Both trackings for the trade items are active and the trade order won't be cancelled. It can take up to 7 business days to complete the inspection process after we receive the items. Here is a helpful resource on the timeframe for the processing time: ***********************************************************************************************************************************. In the mean time both of your trade orders are active and have not been cancelled. 

  Please contact our customer service team if we can assist with anything else. 

  Customer Answer

  Date: 12/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  I still dont have any update on my item. Thank you.  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ******
  
  
  
  
   
  

  

  Business Response

  Date: 01/10/2025

   

  Good afternoon. 

  We are sorry to hear about this confusion. Here is a summary of the orders you are inquiring about. 

  Order ending in 4158: trade order was completed and the new item shipped and delivered under tracking ending in ***** Thanks for confirming you received it. 
  
  
  Order ending in 4627: trade order was cancelled. But we still processed the items you sent to us and they were paid to your wallet. 
  
  
  Order ending in ****: You used the credits from the previous order on this order plus send in another trade. We just received the items on 1/7/25 under tracking ending in ****. The vetting process can take up to 7 business day and we are not yet close to the due date. Here is a helpful resource: *****************************************************************************************************
  
  
  Please contact our customer service team if we can assist with anything else. 

  Customer Answer

  Date: 01/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ******
  
  
  
   
  
  

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing a complaint on this company for 2 ********** I sent in an item to have consignment but once they gave me their price I asked for it to be returned. its been over 2 months since I asked for my item back and it has not been shipped out not has it not been updated in the system I have not been contacted by a supervisor as I asked multiple times. *** bought and sold over ******* with this company and I start to see its an issues just as similar as TheRealReal. My other issue is I bought an item and retuned it due to the quality of that bag, they listed as excellent quality and it was trash I had it shipped bag the same day, its been over the 15 days since they received the bag and I have not gotten a refund. I will be filing reports for these two problems and going further I will no longer buy, seller, recommment this company in the future.

  

  Business Response

  Date: 12/24/2024

  Good afternoon. 

  We are sorry to hear about this. Thank you for your patience. After reviewing your account, here are our findings. 

  Order ending in ***. We are sorry this item did not meet our minimum standards. It was returned to you via ***** under tracking ending in *****. The full tracking and shipping details were sent directly to the email in the account. 

  Order ending in ****. We received the item back and inspected. It matches the condition and photos in the listing. But this is still within the return period and the refund was already processed to the original method of payment. Please note that it can take a few days for the credit card issuer to show the refund in the statement. 

  Please contact our customer service team if we can assist with anything else.