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Business Profile

Home Electronics

Pyle USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Complaints

Customer Complaints Summary

  • 55 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 4 person round Serenelife hot tub from amazon.ca. I returned home and the hot tub was at 140degrees , my son screamed as he out his legs in before noticing. This is a dangerous malfunction and have contacted Pyle USA, ************************* specifically and has been rude, unhelpful and ignorant. She simply copy and pastes a message saying call Amazon , which I did before ever calling them. Their parent company Sound Around *** has a fake help line that doesn't work also. This is dangerous, and these hot tubs should not be sold in ******, the are unsafe and is a major malfunction.

    Customer Answer

    Date: 06/02/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Pyle Audio has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***********************

  • Initial Complaint

    Date:04/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #************** case#****** On February 9, 2023 I ordered a pure Clean robotic vacuum cleaner through ***** Received vacuum Feb 17, 23. It would not run (turn on). This product is sold/supported through Pyle USA (ph # ************). I called them directly asking to return product for a full refund. They refused and agreed to send a new battery pack. As soon as I received the batteries I installed and ran the vacuum. It would not transition to the different flooring types (ie. tile to hard wood to laminate to area rug) I called immediately and asked again for a refund (& return) they refused and said to go through ***** **** refused as it was beyond the 30 days by this time. **** sent me back to Pyle USA for refund. **** refused also and sent me to **** . Neither will do anything to help resolve this issue. **** should have directed me to **** when I called them in February and asked to return for a refund while it was within the 30 refund period. But they did not. Now they will do nothing.

  • Initial Complaint

    Date:03/31/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son purchased me a set of 15 woofers from Pyle Audio for Christmas 2022 and within a month the magnet came off speaker now they refusing to replace. Asking us for the same information over and over knowing they not even planning on fixing issues. Just giving us the runaround. Speaker came with a 1 year warranty but they refusing to replace.Order off of ******* website now ******* stating the 30 days is up so I need to go through manufactory even though it was brought off there website. ******* nor the manufacturer trying to fix issue.

    Customer Answer

    Date: 04/25/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Pyle Audio has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *********************

  • Initial Complaint

    Date:03/30/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On march 13 2023 we ordered **** home audio receiver. this device comes with 2 wireless microphones. They told us to give them a review on amazon and they would send us another microphone. We did receive the microphone. this microphone does not work. On march 19 2023 we contacted them and informed them one of the wireless microphones (one we paid for) and the free wired microphone (for reviewing them on amazon) was not working. They keep telling us they will get back to us. but never call back or send an email.

    Customer Answer

    Date: 04/23/2023

    Better Business Bureau:

    At this time, I have not been contacted by Pyle Audio regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:01/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ************* receiver, Model PWMA4004BT, which has 2 included microphones. THe microphones weren't working and dropping out frequently since I purchased them, and I had spoken to Tech support through **** for several months with no resolve. On NOv 11, 2022, I submitted a warranty parts replacement request for both microphones and was told that I'd be receiving new microphones through warranty ASAP. I finally received a warranty replacement order, invoice D9709 on 12/13/22, later on the same day I received a copy of warranty replacement order PL-***** which clearly showed 2 wireless microphones. Then on 12/14/2022 I received a shipping notification for Order PL ***** with DHL tracking number ******************************. I checked for several more days to ensure I'd be home when the product arrived, but the tracking number never showed anything being received by DHL or shipped. I started calling that day and call about every 3 days ever since. On 12/26, ***** Ofenda ******** through support when I emailed an inquiry as to where the shipment was, this person said "I already sent a follow-up request for your concerns. I'll get back to you as soon as possible." Every time I call and speak to someone, I'm told that I need to be patient and that when the product is shipped, I'll receive an email with tracking. I refer to the email I already received and am told the same thing again, that I'll get an email with tracking when it ships. When I ask to talk to a manager or supervisor, I'm told that my concern has already been escalated and that I'll receive an email within the business day. I've called at least 1-2 dozen times and never got an email or call back from anyone, yet every time I say that, I'm told, don't worry, you'll get an email within the business day. And now my warranty has expired in case anything else isn't working when I finally get my microphones, if ever.

Pyle USA is NOT a BBB Accredited Business.

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