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Business Profile

Home Electronics

Pyle USA

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Blake W

    Date: 07/27/2024

    I purchased a SereneLife portable air conditioner from Amazon. After a year it started having issues throwing a E4 error code. I submitted a warranty repair claim on the website as instructed. Its been over 2 weeks now and I havent been able to get ahold of customer support. They do not have a contact number just fill out the form and wait. My warranty doesnt expire for a few months and I am highly disappointed and irritated with this company. We spent hundreds of dollars on a product and now we cant get any help. Serene life sent the request to Pyle USA for support and I still cant get any assistance on my warranty issue.

    Pyle USA

    Date: 03/31/2025

    Hi *****,Were truly sorry to hear about the frustration youve experienced and appreciate you bringing this to our attention. We understand how important it is for your SereneLife portable air conditioner to function properly, especially within the warranty period.We apologize for the delay in responding to your warranty request and the difficulty in reaching our support team. Your feedback helps us identify areas for improvement, and we are actively working to ensure quicker response times.We would like to resolve this for you as quickly as possible. Please email us directly at ********************************** with your original claim number or the email you used to submit the form, and mention this BBB review so we can prioritize your case.Thank you for your patience, and we hope to make things right. Pyle USA Support Team

  • Dave R

    Date: 12/23/2022

    Extremely poor quality in plastic material it manufacturers. I think there mixtures wrong, never have seen anything like it.!Got to a point to where the one that had fallen out of the ceiling if you touched the plastic it was turning to powder.All 4 are deteriorating definitely a manufacturing issue. **************** is a joke. Had to of have known about for a long looking at other reviews online that have the same issues. time and Its not like they just stopped working they turned it to a weapon.Should be a class action law suite on this company

    Pyle USA

    Date: 04/02/2025

    Hi *****,Were truly sorry to hear about your experience and the product quality concerns youve encountered. What youve described is certainly not the standard we aim for, and we understand how frustrating and concerning this situation must have been for you.We take material durability very seriously, especially when it impacts safety and long-term performance. Your feedback has been escalated to our product and quality assurance teams for further investigation. While we acknowledge prior concerns from a small portion of users, what you experienced sounds particularly severe and may point to an isolated manufacturing ********* like to make this right and review your case in more detail. Please reach out to our customer service team directly at ?? ************** or submit your information through ***************************************************. We want to ensure your concerns are fully addressed and offer a suitable resolution.Thank you for bringing this to our attention.Pyle USA Customer Support Team

Pyle USA is NOT a BBB Accredited Business.

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