Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a piece of equipment that needs repaired and all **** done is blow me off.

  Customer Answer

  Date: 03/04/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Pyle Audio regarding complaint ID ********.
  They completely discontinued all correspondence on the matter.
  Sincerely,
  
  *****************
  

• Initial Complaint

  Date:01/12/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a gift of a Nutrichef Vacuum Sealer in December. Included in the product was an offer of "2 Free Vacuum Sealer Rolls" in exchange for registering the product. Enclosed is a photocopy of the offer.I timely registered the product, indicated the "purchased from" as Other (no "gift: category on their on-line form) , but never received the two free rolls. I then contacted customer service, who are refusing to provide the free rolls unless I present a proof of purchase which I should obtain from the gift giver, not a condition of their offer.

  Customer Answer

  Date: 02/06/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Pyle Audio regarding complaint ID ********.
  
  Sincerely,
  
  *******************************
  

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I puchased a set of PyleUSA Bluetooth waterproof headphones on August 31, 2021 for $48.59. In late February of 2022, the headphones began to malfunction, and I reached out on March 13, 2022 to ********************************** to get assistance with either repairing or replacing the headphones, as per the 1 year warranty. On March 16, 2022, I received a response to replace the headphones with a pair that was not comparable to the pair that I have, as they did not have the one I purchased available at that time; I replied that I would be willing to wait until it was available. They received the response, and replied with "Thank you for letting me know. I will note that when I transfer your information to our parts department." I waited, in the meantime scanning Amazon (where I originally purchased them) to see if they were back in stock there, and finally I reached out again on July 11, 2023, stating that I saw the unit was now available on Amazon, and I had not received any response from **** support for over a year at that point. They replied that the case would be escalated; I didn't receive any further responses. So again, on November 27, 2023, I reached out to get a resolution and get a replacement. After a few emails back and forth, they indicated that I would not be getting a replacement: "We do apologize but I already raised your concern to our higher department. And upon them, we can no longer replace your unit. Since you purchased it last August 31, 2021, It means it is already out of warranty."I replied asking for an escalation, stating I had opened this case while under warranty, and their support team allowed for the case to drop, and thus didn't provide proper service. They are legally required to honor their warranty. They would not provide any other means to get my case escalated for resolution; this is why I am reaching out to BBB.

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased on Oct 6, 2023 Order number ******************* Item amount CDN$ ****** *NEW*What I got was a used item!After having multiple issues I was given a 1 year warranty,A warranty that would have started November 6th 2023 and was to end on November 6th **** I purchased this item off Amazon and what I purchased was supposed to be a new unused item when I got it it was clearly a used item from the wear and tear clearly visible.I had brought this to their attention among other issues by email and they they seem to have ignored that part of the email and decided to do with other issues I was having with the treadmill and the outcome of that decision was **** gave me an extended warranty for one year, after a few months I had contacted them again and told them for a second time that I was getting an electrical current hey electrical current that is crossing my heart from there heart rate monitor that is on their handrails on the treadmill this is something that can kill somebody, they keep me emailing them back and forth to let the 30 days run out for it would be at my expense to send it back to them at a cost of $150 or more, they purposely waited me out the 30 days so I could not return it back to Amazon!The email that I received from them is this:"Upon consulting our higher department, it seems like you will need to send your unit in for repair. I'd be happy to submit a warranty claim for you. Kindly provide your shipping address to proceed. Please take note that ALL SHIPPING COSTS ARE THE CUSTOMERS' RESPONSIBILITY UNLESS WE HAVE INDICATED OTHERWISE PRIOR TO THE **** BEING SHIPPED BACK TO US."After giving them my address I received an email telling me "We regret to inform you that our shipping cost coverage only extends to items weighing 15 lbs or less. After verifying the weight of your unit, we have determined that it surpasses the weight limit. Unfortunately, we cannot provide coverage for shipping fees on units that exceed the 15 lb limit."

  Customer Answer

  Date: 01/26/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Pyle Audio regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the sound system in October of 2022, only used portable sound system a handful of times 6/3/23 I was carrying portable sound system and the handle broke sending speakers and main unit to the ground, no damage was done to the sound system however the hand could no longer be attached to the system, effectively making it not a portable sound system. I Requested a warranty claim through their website for a new handle, I was told that I could ship the unit back to them at my cost and they would look at it and determine whether or not it needed a replacement handle or a new unite however, it would be at my cost. I explained to **** that I would like them to just send me a new handle as I would be willing to install the new handle. For the last three months I have been told that it is unavailable with no time frame.**** Support continues to manufacture this sound system; however, they do not have a handle that can be shipped, I do not understand. When I ask to escalate this, I am told that no one else can take my call, but I would receive a follow up email. Which always says the handle is not available and they do not know when it will be available. I have even suggested that they send me exactly the same unit at their cost and I would then send mine back to them in the packaging to make it right, but they don't even want to do that. All I want is the handle, I cannot use it as intended because the handle secures the speakers making it portable (all in one) Now I have three separate pieces that I have to move around in order to use this product.

  Customer Answer

  Date: 10/01/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Pyle Audio regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in June I purchased 2 items from Amazon, both from the same company PYLE AUDIO once I received both items and installed them I filled out the warranty cards on both items. Also inside both boxes were rebate cards at which I did register both items and filled out the cards electronically. (I will admit one rebate was for 10$ and other was for a free flameless lighter) . I gave it over a month then I started calling the company , July 17, July 21 July 28, it was an act of god to even get anyone, once I did get someone they would tell me the same story over and over , theyll get back to me well that never happened so I would continue to call them again , it was more the principal now then anything. Finally after multiple days of calling them and getting someone in rebate ***** I got an email and they said I was registered and I was good , she emailed me 3 times wanted my receipt of when I purchased and also where from . I did comply , sent her everything she asked for and then she wrote me saying again I was allset everything was good and if I could please leave a review on each products so it would help other customers purchase there items, I responded with I would after I got my 2 rebates , well that was it the emails stopped . I wrote her 1 more email and said I was getting ahold of the BBB due to the company not fulfilling there side of what I purchased . Honestly I didnt even buy the 2 items for the rebate , but now I am determined to have them give me what I am promised, if they didnt want to give a rebate they should of never put rebate cards in the items I purchased. All I am looking for is what I as a consumer am owed from this company Again I am not asking for a refund, just want help getting my rebate I am owed .Attached is my receipt that I sent them

  Customer Answer

  Date: 09/11/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Pyle Audio regarding complaint ID ********.
  
  Sincerely,
  
  *******************************

  I have not heard from anyone associated with this company about my complaint as of 9/11/23

  Thank  you for following up 

  ****

  
  

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** home stereo cassette player brand new in May of ************************************ June 2023, well within the 1 year warranty. I called **** and they said they needed a receipt/invoice sent to them. I sent them a copy of my **** receipt and they replied back with a picture of what a proper invoice should look like from ***** So I went to **** and asked how to print an invoice and sent it to ****, and they replied we don't accept invoices from ****, even after they are the ones who showed me a sample **** invoice and how to obtain a proper invoice from ***** I asked to escalate the issue to a supervisor and the same person replied as the supervisor asking me to pay shipping both ways and the cost of the repair, that doesn't sound like any warranty is being offered to me. After reading so many complaints of this company over the internet its apparent they are not honoring their own warranty and scamming people out of more money for their defective products. I would like get this unit replaced or repaired with our any out of pocket expense to me.

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 products under the **** name from Amazon . Amazon refuses any responsibility which is a whole other issue . But upon contacting **** for warrenty they firstly are not following the warranty guidelines they have listed on there site asking for things that are not within there requirements. Secondly since March or April 2023 has continually asked me for the same information in which I provide then I'm told that it doesn't have the info on it . I have highlighted the Info and they then claim that the page is cropped and missing info . Not only is it not missing Info it has way more info then there warranty ask for . It's almost to the point they want my full credit card number maiden name of mother and what I had for dinner 3 years ago on a random Saturday . That's the lengths of f ridiculous it has reached . I have informed pyke if they aren't going to honor there warranty that this is just a complaint as proof . I will allow them to reply to this but if nothing is done I will be following thru with filing a demand letter , as well as contacting the ftc and the establishment who monitors online scamming companies . These 3 items for reference are 1 a rear view camera in which I was sold a used item at a new sticker price missing things and not made to fit my vehicle with horrible picture assuming that's why it was retured as it shows rust and was boxed as used . Then 2 sets of 6.5 speakers which were missing key parts to the function of those speakers and includes a wire diagram that if followed would surely blow the speakers and or component and tweeter parts . For the life of me a order number should be all they need to confirm proof of purchase

  Customer Answer

  Date: 08/20/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Pyle Audio regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Pyle Audio sound bar from Amazon in January 2023. The product failed to work after 4 months, well within the 1 year warranty window. I contacted **** and they made me provide documentation on my order and explain the problem to three or four different representatives because each time I was contacted, it was a different person. The worst part is that they required me to make videos of the product in my home before being willing to honor the warranty. Only at that point did they disclose that utilizing the warranty requires the customer to cover all shipping costs, both ways. For this product that would end up being a significant proportion of its original cost. Now they have videos of my home, which were unnecessary in the first place, and are requiring me to spend even more money so that they can provide me with a product free from defects, which it was guaranteed to be at the time of purchase.Furthermore, Pyle Audio refuses to offer any kind of refund and Amazon (where it was purchased) will only refer me back to the manufacturer.I am uploading both the original invoice for the purchase as well as the email chain between myself and several representatives. I also spoke over the phone with multiple representatives but unfortunately do not have documentation of those calls.

  Customer Answer

  Date: 06/23/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Pyle Audio regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an MP3 player on 9/30/2022 through a friend ******************* helping me to make the purchase as I didnt know how to order on the internet. I am a marshal in several club of which I need to control turning on and off the music as I move about the room. I chose this unit as it had a small remote control. The remote didnt work very will when I first got it but I just thought it was me until it totally locked up and wouldnt respond to the player at all. All of this after I had changed batteries several times thinking this was the problem. So in January 2023 when the remote totally stopped working I began trying to reach ****.They admitted to me that the controller was faulty, and they knew it when they sold it to me. Now this is May * Ive been emailing and waiting since January for a replacement , hearing on lies from the company that they dont have a replacement and/or they cant replace it /or its coming . Finally one arrived last Friday but it was the wrong one . I need my money back or a remote that works. I spent $191.76 on this unit plus I have spent another $100 for thumb drives to have the specific music. Now *** missed being able to play music for 3 organizations for the last 4 months 2 times a month. These people will not call me and think my problem with their equipment is not their problem as they have my money*I need some help?

  Customer Answer

  Date: 06/03/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Pyle Audio regarding complaint ID ********.
  
  Sincerely,
  
  *********************