Extended Warranty Contract Service Companies
Consumer Priority Service CorpHeadquarters
Complaints
This profile includes complaints for Consumer Priority Service Corp's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 348 total complaints in the last 3 years.
- 143 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a new dishwasher in January 2021 from ************** in **************, ** and at the time, D&K had a partnership with Consumer Priority Service to provide extended warranties. I purchased a 5-year *********** dishwasher stopped working on 6/13/2025 and I called to file a claim with Consumer Priority Service on Monday, June 16, 2025. My dishwasher is still under warranty. I was told I had to upload an invoice to their website which I did IMMEDIATELY before even getting off the phone. I told them I needed someone to come fix this ASAP as it is difficult to run a household with no dishwasher. I then received an email telling me that I had to upload videos of my dishwasher with the serial number and what was wrong the dishwasher, which I did. My husband had already done what he could....checking and cleaning the filter, etc. *********** then closed my claim for no reason, telling me that it could likely be solved with troubleshooting. This is absurd to close a case via email. My husband and I then did EVERYTHING they asked us to do (followed instructions on the control panel to reset the dishwasher (did not work), cleaned the filter, checked the water input and spray hoses etc) and it is NOT working. I then had to go in and try to re-open the claim which they said would be "reviewed in 3-5 business days." Um no. I then called to reopen the claim, which they apparently did but then I was told I would receive an email assigning me to a service center (the same thing I was told on Monday, which did not happen). This company seems to want its customers to be dishwasher repair people and they will do ANYTHING not to help. We want someone to fulfill the responsibility of fixing our dishwasher....we paid for this under a warranty. This company is not doing its duty and communicating via email only and closing claims for no reason is unacceptable. I want my dishwasher fixed or replaced at no cost ASAP.Claim ******* Warranty *******
Business Response
Date: 07/03/2025
Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
CPS has approved the estimate of repair on 6/26 and the service center will be completing the repairs shortly. CPS will follow up with the service center until completion of this repair.Initial Complaint
Date:06/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Getting the runaround for fixing my refrigeratorBusiness Response
Date: 07/03/2025
Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
CPS has reviewed the claim and advised the customer to hire a local ********************** center that can perform repairs on a scratch-and-dent unit, as CPS does not have one in its network for this location.CPS is awaiting an estimate from the customer to proceed.
Initial Complaint
Date:06/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Breach of Warranty - Refusal to Replace Defective Appliance per Contract Terms I purchased a dishwasher from a scratch and dent store, protected by Consumer Priority Service (CPS) under their "************************ Warranty." The dishwasher, purchased for $449, failed completely and cannot be repaired economically.CPS has reviewed the claim and determined that repair costs exceed the value of the unit. Instead of providing a replacement unit as the contract requires, they have offered me a settlement payment of only $245.50 - far below the purchase price.Per the CPS warranty contract, I am entitled to "product repair or replacement." The warranty clearly states that "replacement products and/or parts may be new or remanufactured. Product replacement shall constitute full limit of liability." It does not authorize CPS to offer partial cash settlements instead of fulfilling their obligation.I have brought the matter up with CPS management. CPS explained that their underwriting department calculated the value of a dishwasher of equal quality at $245.50, and claims that their obligation to "replace" the unit can be fulfilled with this cash settlement. Not only is it not possible for me to purchase a unit of equal quality for half the price, I believe that this interpretation by CPS contradicts the plain language of their Terms and Conditions.I am requesting that CPS either:Provide me with a functional replacement dishwasher, or Refund the full purchase price of $449.CPSs refusal to honor its clearly stated warranty obligations constitutes breach of contract and deceptive business practice.Business Response
Date: 07/02/2025
Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied.Initial Complaint
Date:06/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a 5 year extended warranty for appliances in our office. We have been unable to get anyone from this company to respond to our requests for service on our ice machine.Business Response
Date: 06/30/2025
Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied.Customer Answer
Date: 06/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: Our claim is still open and has not been rectified.[Your Answer Here]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** *******
Business Response
Date: 08/13/2025
on 7/29 our agent left the following message via voicemail and email with the customer: "So sorry I missed you. Please be advised that you will be contacted by the ******/delivery company to deliver a replacement unit. The delivery company will contact you once they receive the unit and schedule delivery with you."
Customer Answer
Date: 08/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***** *******
Initial Complaint
Date:06/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i bought a camera with a cps warranty. it recently has issues covered under the warranty (i cant take pictures because the shades do not open and close properly. Also, when taking a picture, what appears is just a plain white screen after snapping), i filed a claim. after back and forth they finally told me to purchase expensive shipping and ship it to them along with an expensive return shipping label (both should be not **** etc,). 5 minuts after the email that they received the item they send me an email stating that "A settlement offer for your item has been initiated and we need your help to continue. Please click the link below so that we may proceed to process your settlement. ************************************************************************************************************************* Reason: Beyond Economical Repair - The cost of repair exceeds the value of your unit. In lieu of replacement, CPS has issued a settlement for the depreciated value of your unit".that so-called "settlement" is for 89- and change (a little more than what they made me pay just for shipping).the camera was (used but) in mint condition besides the new covered defects, i googled it (and attached with my response) the cheapest you can get this model online is, new @ ~750- discounted, used @ 300-+. so where it asked if i except that so-called offer, of course i declined explaining why, emailed them multiple times since with no responseBusiness Response
Date: 06/30/2025
Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
CPS has reviewed the policy, and the customer accepted a settlement which was processed and sent to the customer. Please mark this inquiry as resolved.Customer Answer
Date: 07/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
the amount they offered was just a fraction of the actual value of the camera that they where supposed to give me if they're not doing the covered repair. since they had stolen possession of my camera as they were not properly honoring the warranty I paid for, I fought to get it back to give it in for local repair, they sent it back together with a check for that tiny amount. they call that an accepted settlement, its not and I never agreed to exempt them from what they owe me in full.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** **********
Business Response
Date: 07/18/2025
CPS has already been released of all liability and the unit was sent back to the customer as a courtesy. Please mark this inquiry as resolvedCustomer Answer
Date: 07/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I paid for a warranty to have it repaired or at least pay me its actual value. they did none, they sent it back broken and sent a joke of a check for a fraction of its used value. how where they released from their liability? and how are they calling sending it back without fixing it or paying its actual value, a tiny fraction of what they're obligated as i paid for that, a courtesy?
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** **********
Business Response
Date: 08/13/2025
As per the terms of the policy, a settlement was issued for the current market value of the unit. Once a unit is settled, the salvage becomes CPS property. As a courtesy, CPS returned the product to the customer even though a settlement was issued.Customer Answer
Date: 08/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
the amount they agreed to pay was a tiny fraction of the "current market value of the unit" as I already submitted with the initial complaint proof of the price this model at this condition and usage sells for
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** **********
Business Response
Date: 08/29/2025
CPS is reaffirming our prior responses regarding the settlement and the return of the camera. If more assistance is needed, feel free to call our customer care team.Customer Answer
Date: 09/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I'm reaffirming my prior response with evidence attached, that while I paid for a warranty this fraudulent company only sent me a fraction of the current value of my camera.
so just BUYERS BEAWARE, stay away from these scammers.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** **********
Business Response
Date: 10/01/2025
CPS is has sent this case for review with our client care supervisors and will contact the customer directly with updatesCustomer Answer
Date: 10/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:october 7th was the 1st day of "Sukkot" which ended tonight at sunset so I had no chance to respond.
Besides, "CPS is has sent this case for review with our client care supervisors and will contact the customer directly with updates" (that direct contact hasn't happened and it never will) is not a response I can respond to, just a trick from the company to get the case closed. I guess they know your system is so set up to fall for that.
***** **********
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** **********
Business Response
Date: 10/29/2025
CPS has addressed this complaint multiple times and a settlement was accepted with the item returned. Please close this case as answered.Customer Answer
Date: 11/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
repeating a lie time and again doesn't make it the truth.
I never accepted any settlement. I paid for a warranty that covers the value of the camera, they sent me a tiny fraction of that amount. I submitted proof of everything I wrote.
buyers be aware, stay away from this scam company!!! paying anything w/the hope of getting a warranty is throwing the money down the drain
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** **********
Initial Complaint
Date:06/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a warranty on a Frigidaire refrigerator through them. They require someone to come out and diagnose the problem before fixing it. They sent an authorized *** and they determined the ice maker needs to be ***laced and another part. The warranty company declined it and now wants to start all over again with another technician. I refuse to take another day off for another diagnosis and want them to just fix it!!Business Response
Date: 06/16/2025
Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
CPS is reviewing the claim and following up with the manufacturer to check the status of the repair.Customer Answer
Date: 06/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:As mentioned in the initial complaint, they have already sent someone out to diagnose the problem. They did not accept their own technicians assessment of the problem. They want to now send out yet another person to re-assess the problem. I am not taking another day off from work to wait for another diagnostician. I want this fixed. We have no choice as to who they send to do the assessment. These were the people they sent to do the assessment. I am not satisfied with anything other than a full repair.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** *******
Business Response
Date: 07/30/2025
The estimate was approved and Island Wide appliance will be completing the repair - please reach out to them to schedule. Please mark this is resolved.Customer Answer
Date: 08/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***** *******
Initial Complaint
Date:05/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased three chairs and a five year warranty from ******** on 6/4/22, and the warranty company assigned to handle any claims is Consumer Priority Services in ********. Purchase price of the chair set was $3,906.97 and the warranty was about $450. I've since filed a warranty claim on 11/12/24 with CPS through ********, and received an initial email from someone representative of CPS named ******. Since then, however, they've dropped my claim twice claiming they don't keep active tickets while waiting on ordered parts making me resubmit my warranty claim to get any information, told I have to wait on repairs and can't ask for a full replacement until a good faith repair attempt was made which none has even tried to be attempted, and now have not heard anything from them regarding my warranty claim in over six months despite getting ******** involved trying to resolve the issue. At this point I don't even know what my options are so I'm hoping the BBB can help bring this case to a resolution, or at least provide documentation proving my claim if I have to take this to my credit company and file a fraud report.Business Response
Date: 06/01/2025
Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
CPS has reached out to the manufacturer and ordered the necessary parts to complete the repair. CPS will monitor this claim until completion.Initial Complaint
Date:05/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a warranty for a Bosch oven from Consumer Priority Services. My oven has broken. I reported the problem and a technician came to my house to survey the oven. CPS has approved my claim to repair the oven, but the parts required are out of stock with no delivery date. This problem has persisted for over 1 month. I believe CPS has to replace my oven if the parts to fix it are unavailable. But now CPS is ignoring my inquiries. I do not know where to turn to get a response from CPS. I need help from the BBB to enforce the warranty that I paid for. ***** ******Business Response
Date: 05/29/2025
Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
CPS has communicated with the customer regarding part availability and is working towards a solution.Initial Complaint
Date:05/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a $550 Dyson Detect V12 Stick Vacuum with the extended warranty from CPS. The unit needed to be repaired and at my expense I had to ship it to CPS to be evaluated. They refused to fix it saying it would cost more than they wanted to pay - they could fix it but wouldnt. I was offered initially $173 and after a back and forth was abruptly told $250 was their final offer and they refused to fix or replace the unit. I gave in as I need to get a new vacuum, but will never purchase a CPS extended warranty again. To add insult to injury , I realized that the warranty they provided that was supposedly extended simply overlapped the ***** manufacturer warranty. Had I realized, I wouldve sent to ***** and Im confident they wouldve repaired the unit. But, CPS never informed me. Avoid at all costs or know you wont get replacement value or a repaired unit. They also didnt send unit back, so Im sure they will end up fixing it and making a profit.Customer Answer
Date: 05/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*** *******
Initial Complaint
Date:05/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a ******* GalaxyBook from the retailer Tanga back in January of 2023. With the purchase of the laptop, I added on their 3 year protection service which said it would guarantee me "100% refund of the purchase price" and cover "accidental damage" including "LCD Screens."April 7, 2025, submitted a claim to Consumer Priority Service for the repair of a cracked laptop screen. April 14, 2025, I paid a $99 deductible for the repair. On April 17, 2025, I received an email from CPS for a settlement offer stating, "Reason: Beyond Economical Repair - The cost of repair exceeds the value of your unit. In lieu of replacement, CPS has issued a settlement for the depreciated value of your unit."The initial settlement was for the cost of the deductible and initial payment for the protection service of $79.99. I declined the settlement and asked CPS to adjust the amount to the original purchase price or repair my device. Four days later, I received a new settlement amount of approximately $225. I, once again, declined and called customer ********************** to speak with someone to explain why I am owed the full cost of my device. 8 days later, I received a new settlement for approximately $245. CPS has continually neglected their duties to refund me the full purchase price of my device as advertised. They are further wasting my time by making me wait beyond their promised 2-3 business day response time.Business Response
Date: 05/16/2025
Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
CPS has reviewed the claim and has offered the maximum amount per the terms and conditions of the policy.Customer Answer
Date: 05/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
The terms and conditions do not match the original advertising of services for the warranty. I was informed that my device would either be refunded the full purchase price or repaired for accidental damage including LCD screens. There were no limitations presented in the purchase of this warranty.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******* ******
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